Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

My Consumer Number is 631666. I have booked gas cylinder in 3rd week of september 2009. I did not get my order number and no information regarding the delivery of the cylinder. We have given special instructions that the delivery should be on Saturday afternoon or after 6pm on weekdays. There are so many phone numbers of this agency ( Soham Gas , Thane). However, everytime we make a call on any of these numbers it is either engage or not answered or the staff gives us false assurances that we will get the delivery in sometime.

Sometimes we are told that the delivery is already made when we were not at home. How are we supposed to know this?And what is the use of special instructions?

If the office is open on Sundays we expect the delivery of gas cylinder on Sunday.

The problem of booking and delivery is consistent. I request you to take heed of this Very Bad Customer Service.

Awaiting your reply / solution to this problem.

Regards

Sir, I am a veterinary doctor posted in Hazaribag , Jharkhand. I have a new LPG connection. Agency told that I could not get double cylinder connection in near future. I use to book my cylinder on time, but Dixit Agency telling me lie that cylinder will reach your home. When I try to talk on phone they put phone aside.
Here in Hazaribag HP LPG gas sold in open market (after taking out about 5 kg.) in 350 to 400 rs.
Kindly take strong action against Dixit Agency, Hazaribag ( Jharkhand )
Consumer No. 616263
Matwari
Hazaribag

Hi,

Address of LPG distributor:
BHARAT GAS SERVICE
PLOWDEN ROAD, OPP. POLICE STN.
MHOW, Indore, Madhya Pradesh
Pincode : 453441
STD Code: 07324
Phone No : 275486,275486
Email ID: bharat.[protected]@hpgas.hpcl.co.in

Address of consumer:
Pawan Sule
146-Kharol Mohalla, Kodaria,
Mhow, Indore (MP)
453441
Phone: [protected]

Complaint 1:
Consumer No:505484
Consumer Name: Mr. Prahalad Kapde
Address: Kodaria, Mhow

I am registering this complaint on behalf of Mr. Prahalad Kapde.

My Service provider causes unnecessary delay in delivering my cylinder. They take 7-10 days of time to deliver after booking! This happens every-time on every refill. What should be the normal delivery time after booking?

Please respond as soon as possible as we don't have gas at home else we will seek further help in consumer court.

I am waiting for 2 days for response from HP gas authorities.


Complaint 2:
I am Pawan sule purchasing a new connection and currently i dont have any gas connection. I registered two new connections since 3 months but still have no response from the Distributor

When replacing the old cylinder with the new one, gas is leaking with sound and pressure. Immediately, when called the mobile No.[protected] as given overleaf the Bill copy, it is stated as
there is no such number.

Please help.

I live in Gajularamaram, I went to HP Gas Agency for a new connection but they said they stopped giving new connections. When I asked for the reason they denied to answer to my question. Moreover the staff is not ready to reveal the proper reason as if they have been told not to tell anyone.
The communication of the staff is pathetic and the customer service level very low standard. FYI, its a brand new Office.

Office: Praveena Enterprises
Place : Chintal

There is a rule for all petrol pumps which clearly says that don't give petrol in bottles or can , but i still saw the manager of Hindustan Petrolium pump violated the rule by giving the petrol in bottle, when i asked why he gave the petrol to that lady , then he told me that she is a lady and is a relative to an army officer and also added that its being his right to give the petrol to that lasy as he is the owner of the petrol pump.

please tell me is that right.

and if not then how can i teach him a lesson that rules are rules for each and every one, doesn't matter the sex and status.

please help me out.

Hi,

I filled my Honda Activa with petrol from HP pump in Marathahalli mainroad on 14 September. I fill from the same place every week. As usual, I asked the person (he was not uniformed) to fill full tank. It was full at Rs 175 itself. I asked him to stop. He didn't pay attention and continued to fill. Petrol was overflowing from my scooter and he continued to fill till I manually stopped him at Rs. 195. He had to be blind not to see petrol overflowing for such a long time. Even other customers shouted. When I complanined to another person at the pump, he didn' even pay attention. I will never again fill from there again and will switch to another provider even if it is more expensive. Is there anything I can do to get justice?

Harsha Pramod

My HP gas consumer no. is 623369. I have booked gas cylinder before 1 month to Buldana gas service, Suvarna nagar, buldana PIN 443001, He always not giving home delivery. He also always collects the gas payment and gas cylinder also. and do not give gas cylender on the same day. He calls us on the godown to take gas cylinder. We have to visit 3 or 4 times to godown. At this time we have paid gas amount on[protected] and he also collected empty gas cylinder on[protected] still he is not giving home delivery, I am a servise holder and therefore I could not go to the godown oftenly to take gas cylinder. Please look into the matter and arrange to give home gas delivery without delay.
Date[protected]. 8.00 pm,
Place-Buldana
Yours Faithfully
S.L.Shinde

I have Suzuki Access motorbike. I have purchased Petrol from below mentioned retail outlet in Pune on September 14, 2009.
Chaturshringi Service Station, Senapati Bapat Road, Pune 411 016. VAT TIN No. [protected].

The bill no. is 031034 dated September 14, 2009.

My motrbike's fuel tank was totally empty and I had asked the salesman of the outlet to fill up the tank completely. As per the pump reading he has filled 7.412 litres of petrol in the bike. The same has been mentioned on the above bill. I have made the payment through my credit card for the same of Rs.360.

To my knowledge, the fuel capacity of the petrol tank of my bike is 6.40 litres. To confirm the same I had visited the Suzuki Showroom. The showroom people have confirmed that the capacity of the fuel tank of Suzuki Access is only 6.40 litres and if it is totally empty it can not exceed 6.50 litres. The showroom people are ready to certify the same.

Now, my question is if the tank capacity is 6.40 litres then how can the pump meter reading was 7.412 litres. It means there is fault in the petrol pump meter of this outlet.

I request you to please look in to the matter and please guide me on further action to be taken.

Further, I need compensation for the excess billing made by the outlet. Please guide on how to claim the same.

Thanks and Regards,
Aarti S Lahoti
[protected]

My Customer No.is 610334 and I was having two domestic gas cylinders of HP Gas. I was supplied by distributor M/s. SUPER GAS SERVICE,Poonthi road ,Trivandrum-11 with Dealer code 96424-0. On 06.01.09 my empty Gas cylinder was stolen from the carshed of my house. The same was reported to Police Station closeby at Medical College P.O.on 06.01.09 itself. On 28.01.09 S.I of Police issued a certificate that enquiry was conducted but no clue...

Dear Sir,
As I am having LPG connection of HPCL consumer No. 519132 and I have contacted many times to Gas Agency(Shashi Gas Agency Laxmi Mandir Jaipur,Rajasthan) and HPCL office for DBC but no proper response is given.
As HPCL website I booked online for DBC on July 28,2009 and I was given Internet Request No 57689 but in status Its showing PENDING.

I am a resident of Gurgaon, Haryana. Some petrol pumps in this city though they display the Club HP boards but they are not able to give points against purchases on the Club HP membership cards.
The excuse is that the machine is not working or not available.
I do not know to which e-mail id of Hindustan Petroleum I should send the e-mail giving the details of my experience

Hi
i have booked my Gas on 29th of august , but i dint get that till 11th sep. whenever i called to my distributer, , no one is picking phone. i have tried phon from last 7 days , one either phone is busy or no one is picking the phone. I m really frustreted due to this behavior. Please help me.

KAMAL GAS - DISTRIBUTION CODE 961070- SINGLE PUR SHALIMAR BAGH DELHI- for Hp gas is the worst of all that I have ever taken services of. The incharge never keeps the phone free. It is very difficult to contact that agency and book the cylinder there. Every time we try to book our cylinder we face the problem repeatedly. The response of the operatives is also bad
The fat Manager as well as the lady operative are so rude and abusing in their responses that I feel like teaching them some customer service. Is there any way that we can teach them a lesson?

R/Sir,

I am unable to register for online hp gas refill booking. please guide me.I am residing in Nagpur Maharashtra.

Hi,
This is in regard of
SUGAM ENTERPRISES,
LPG DISTRIBUTORS
No 120/1, Konankunte Post,
Kanakpura Main Road,
Bangalore- 560 062.

I have booked for new connection, and i already have a stove. He charged Rs:125*3= 375, for some documentation. When i questioned and told him its only Rs 25 as per HP website, he agreed and forced me to purchase Stove.
As per the rules if already i have stove, then Rs:150 would be charged for inspection and its not required to purchase stove. But when i told this he refused to give connection. Also he charged Rs 1851 for stove where as on the dealer board it displayed only Rs.1500. Their are only complaints but no action taken regarding these people. Please let me know where should i follow up.

Following are the charges as per HP.

Fixed Cost: Refundable Deposit for Two Cylinders @ Rs. 1250/- each = Rs. 2,500/-
Refundable Deposit for One Regulator @ Rs. 150/- = Rs. 150/-
Cost of Domestic Gas consumer card = Rs. 25/-
Cost of Two Refills - Present price according to your area as applicable.
Cost of hotplate/stove and Suraksha Hose (rubber tube) will be extra.

Following additional charges are applicable towards Installation/Inspection charges:

* Installation charges for new connection = Rs. 25/-
* Inspection of Hot Plate at the time of release of New connection at customer premises = Rs. 150/-

Hi
I hold a gas connection from HP gas janakpuri distric center New Delhi, last some days ago i requested to refile my gas cylinder.due my absence or my family member absence gas agency peoples gave my cylinder to somebody else and take Bharat gas cylinder from them when i reached to my home Cylinder already used by someone and i got used cylinder, i ignore the thing the person who got cylider return my cylinder to me, ask me to exchange the cylinder it is agreement between gas deliver boy and concern person,

Last 07 Days i am calling to agency exchange the cylinder but they are not exchange the Gas Cylinder,
kindly advise i need to do got my cylinder back

My consumer number is 604025 and my dealer is "Maa Vaishno Gas Service". Last year service of gas agency terminated without any information to the consumer. Since then no permanent arrangement for home delivery has been made. Consumer of aboe gas agency is facing hardship in getting gas as they have to go personally to collect the gas. Since more than enough time has been lapsed I request immediate redressal of my grievances.

Raihan Ahmad
Allahabad, Uttar Pradesh

In this one year 3 time i get leacked cyclender from H.P. Gas dealer .After complaint they checked the valve & found small rubber ring not inserted in valve. Every time I get cyclender in sealed condition so there is no chance to this is happen in transit or delar end. I want asked H.P. is there is no method to check cyclender before despatch to customer in gas refiling plant though this product is coming under very Hazardous Substances.How they approve the product for despatch.

My Gas is booked by my mother in law name Consumer No.640926 at Wadala with Doshi Brothers.
First of all no one picks up the phone immidietly today in the morning i lodge a complain to above HP Dealer about Gas Leakage of my cylender and agent was saying will go but in cylinder delivery vehicle and will replace my cylender if reqd. I said boss i will pay visit charge then too he not agreed finally in evening he went to my residance but after checking all he went out saying will come after an hour till time what about my family safety and the moment i spoke to him and said u dont shout on me next time we will not deliver ur cylender and u have to come to us and take cylender on ur own .Do whatever u want we dont affraid what non sense is this are they are there to help or gunda or bhai to kill somebody