Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Kiran Gas at Kondhwa Pune (Ph:[protected],[protected] do not pickup phone to accept refill cylinder requests. In case of successful redialling the number, these lift the phone and keep aside. We can hear them talking to each other but they never talk to you. I'm fade up with these arrogant people. Hope we get prompt customer service from them because of your action.

Dear Sir,

Ref: 2235 new gas connection no alloted on 23.10.08

I regret to inform & shame to feel myself as a customer of Hindustan Petroleum where we have no value for a consumer. Unfortunately on 23.10.08, I booked a new gas connection at alwal branch in a hope that i will utilize & enjoy the benefits of your company. Fortunately & Naturally your staff and manager has not performed well towards my issue. On my personal enquiry they have inform me that i have to purchase Gas stove & Gas cylinder with a sum of Rs.4, 000/- change. I informed the respective authorities that i already own a ISI mark stove and i am not interested to purchase one more which is not necessary for me. As you know the fact that we are running through a recession period where everybody is thinking twice to spend the money. You may not be aware the fact because you people are getting side income by doing this kind o[censored]gly business.

In this connection i decided to complain about them to Mr Arun Sabastian, Manager, Secunderabad division. He is one of the useless, ethicless manager i ever met. He doesnt know how to talk & behave with a customer. I got a wording from him saying that if you are not interested to purchase the stove along with gas cylinder then drop your idea to own a new LPG connection. Do you think this type of answer is expected from a higher level staff, you people are appointing this type of people in customer field. I am vexed with this unprofessional & unethical attitude towards consumer concerns. I am clear from my side that i am not going to buy the gas stove, if you forced me to do so then i am also forced you to file a complaint against you in consumer court. Are you ready to face to circumstances.

I am expecting a early & quick action from your side by tomorrow 5: 00 pm, if i didnt get the answer then i presume that you are ready to face legally.
Sincerely,

Ravikiran
[protected]

I'm having HP domestic gas connection, Consumer no:-614171 at Durgapur (WB) from 2007. My Agent's name is Saha Distributor, Zakir Hussain Ave, Bidhannagar, Durgapur, Dist:- Burdwan (WB). The reccurent problem with my distributor is non-delivery of cylinder after booking. Sometimes after 30 days of the booking also I don't receive the cylinder. When I ask them, they tell either they don't have cylinders or they don't have the supply men. But if anyone carry his exhausted cylinder, then they replace that. But how it's possible for the housewives to carry a cylinder? If I ask them anything, they behave very rudely, in insulting languages. When I told them that I'm going to complain against them, the Manager replied, "You may complain, I don't bother. If I you want cylinder, then you've to carry the exhausted one to us." Unofficially we know that they are supplying domestic cylinders to the nearby factorys for industrial use at higher cost. I need help to get rid of the situation.

Kaustav Bhattacharya,
Durgapur

Respected Sir,


This is to inform you that i took took a new connection dated 23/7/2007.. and distributer asked me to pay RS 3500/-for a single Cylinder and he have only given me the bill for the Clyinder and regulater which was of RS 950/-(850 for clyinder and 100 for regulater) and i recived a Gas Stove of Padmashree -model no -010) but the distributer havn't paid me the bill for stove . When i asked for the bill he tood me that you will get it after in two days, .. then he keep on giving me the date like this he passed six month ...then year ..then i complaint regarding this matter on the "hpcl complaint" but the Area sales manger she/he is not able to solve this matter ..

i want that you should look into this matter and try to solve as soon as it possible..

Hi,
I am a hp gas customer, my number is 622972. I am trying to transfer my gas connection from badlapur to dombivli. I have submitted the legal transfer documents 2 weeks before, at the badlapur hp agency. They said they would be sending a sms containing some code, which i need to show at the dombivli HP agency, and they would do the needful. Still no sms has reached me. now Even my cylinder has exhausted causing many problems. I am consecutively calling from last 4 days to the badlapur agency to send the sms, but they keep on saying their system is down and cannot send the sms. The dombivli agency says they cannot do any anything till the sms code arrives and there is not other option to do the procedure. We are facing a lot of problems for last 4 days, without gas.

Please do respond.

Regards
Ratan

my self ashok gupta i live in pokhari tola, city REWA, MADHYA PRADESH
i am the member of pushkar gas agencies but there are to much problem to distribution of gas cyliender
they did not provied delivery in timly always they said that stock in short possision declear by your agencies.

do need ful

Hi,

This is regarding an incident that occured to me while filling petrol in the HP petrol pump near Dr Kamakshi Memorial Hospital, Pallikarani, Velachery, CHENNAI-600042.
I went to the pump and asked to fill petrol for Re 200, the attender asked me to see the starting position of the meter which was set to 0. In between the filling another attender asked whether I need the bill. When my attention was gone to the second attender and came back to the meter, the first attender was standing in front of it and said, petrol has been filled. I felt something wrong and to confirm the same I went there two days after to the same pump and asked to fill for Re 100. This time also while filling the petrol by the first attender, a second one came and asked for bill. When I told him no and suddenly turned to meter, the first attender was standing in front of the meter. This time I asked him to move, the meter reading was stationary at some 71.43 Re. When I asked him to fill he was at once startled and started saying some lame excuse that he didnt notice, after that he filled the rest.
When I told my roommate about this, he also intimated me that a similar incident occured to him also some weeks back in the same petrol pump and he stopped filling from this petrol station.

Please take necessary action against these kind of people.

This has been a continuous process of the workers in the above mentioned Petrol Pump to fill the less Petrol in the Cars. Ususally what they do is one of them distract the driver and the other changes the reading on the meter and says that the petrol has been filled. we have been witnesses of this many times.

Sir, i m very sad to know it that Your agency's (Mehar Gas service Licence no:- G/NC/HN/06/55 (G11360) customer service are not working properly. I am a service man working in a customer service department in the most branded company. sir, i am facing gas problem, I have a gas connection from Mehar gas agency, Rohtak, Haryana .they don’t know how to attend customer. Issue is this, I don’t know my gas book was expire. we lock a call at ur office & he deliver the gas. But due to some problem he will not able to come. A lady was sited over there. I say mam plz book a gas. She says gas book was & made it new then i issue a cylinder. I replied mam but you never inform about this even your delivery boy. Next time I will do. Plz Mam, i m living 4 k.m. away from ur gas agency. Mam says, We have 10k customers to whom we informed .Then she starts using abusing language. .A customer service dept treat customers like this…. That’s so ashamed. Then I talk with the owner he give some gud response. Around 20 people are in queue .they are also saying that we are totally frustrated with that lady. They are planning to shift some other gas agencies. The lady doesn’t know his job .

Sir plz try to do something good to the good service.
I hope that u will act for it as soon as possible.
thank u

Aditya Sharma
[protected]

[protected]

Kind Attn: The Responsible Person

We have received a complaint against you and your vendor M/s. Sakthi Gas Agency, M.R. Nagar, Chennai against deficiency in service that too an Emergency service, from one of our life members Mr.R. Rajaram residing at No.18/66, 3rd Main Road, Srinivasa Nagar, Kolathur, Chennai-99, whose Consumer number with HP Gas is 605297.

Mr. Rajaram had made a complaint with his agents M/s. Sakthi Gas Agency immediately after he found that the refil delivered to his house was leaking, on[protected] and reminder on[protected]. There is no response till now. Mr. Rajaram has contacted the Emergency No.12665 on[protected] and on[protected] and he was informed that his complaint number is ONE and the complaint will be attended immediately. But even from this emergency service, there is no response till now.

As you all are well aware that the leakage of Gas is highly dangerous to the people who are living in the house and even the neibhours.

We request you to kindly arrange to attend the complaint at once without any more delay to avoid any major damage to human life and others. In the meantime, please treat this as a notice from our organisation for which you and your vendor have to respond with your clear explanation as why Mr. Rajaram can not take up this matter legally to take suitable action against you and your vendor by the appropriate authorities.

Thanks and regards,
Ravikumar. S
Jt. Secretary - Tamilnadu Consumer Protection Organisation-Chennai
Cell: [protected]

Dear Sir,
I am having HP Gas connection in Chennai and my consumer No : 631489 and Dealer Code is 959470 and recently I was transfered to Paloncha and the Dealer code : 964780.

When I went to the dealer for getting the reconnection, he was telling that he is not having stock and I had to wait for 6 Months. I had already handed over the connection at Chennai and got the transfer order. But here the dealer is not in a possition to give the connection.

What can I do to get the connection immediately. Please guide me in this regard.

From

M.Praveen Kumar
[protected]

I have been many times to HP Petrol Pump, Near Xavier Ladies Hostel, Swastik Char Rasta, Navranpura, Ahmedabad. He always charges higher and fills petrol for lesser amounts. This is the complaints from many other customers also. My scooter was empty when i went there, i bought petrol for 100 rs., but after travelling half a kilo meter, it again got empty. this has happened many times with me and with other customers.

This petrol pump is cheating many customers in a day. Strict action need to be taken, or i need to complain to media about this.

SIR,
I AM THE CONSUMER OF HP LPG GAS SERVICE. MY DISTRIBUTER ADDRESS IS H.P. GAS SERVICE, B.T.ROAD, PANIHATI, 24 PARGANS NORTH. MY CONSUMER NO 601574.. I DIDNOT RECEIVED GAS STILL 14.03.09. SO I AGAIN MAKE A BOOKING ON 20.04.09. AND VISITED AT OFFICE ON 03.06.09 TO ASK WHY I STILL DIDNOT RECEIVED MY 20.04 BOOKING GAS? THEY TOLD ME YOUR 14.03.09 GAS WAS OUT FROM THIS OFFICE ON 21.04.09. SO YOU CAN NOT GET GAS FOR BOOKING ON 20.04.09. THEY CUT THE BOOKING AND MADE A FRESH BOOKING ON 03.06.09. BUT THE FACT IS THAT I DIDNOT RECEIVED ANY GAS ON 21.04.09. ACCORDING TO MY CONSUNER CARD I DONT HAVE ANY RECORD. THEY ALWAYS SELD OUR GAS TO ANY BODY ELSE IN HIGH COST. WHEN IWE GO TO ASK ABOUT THAT THEY MAKE VERY BAD BEHAVIOR. PLEASE DO SOMETHING.

I have transfered my HP gas connection from Kolhapur to pune.
At pune I have asked HP Gas Dealer M/s Shivshanti Gas, Dhankwadi Punefor transfer of connection.
However he is telling that no stationay & cylinder is available.Further asking me to inform M/s Hindustan Petrolium Pune office for same, sothat we can release connection.

you are requested to instruct concern dealer that arrangement of stationary, cylinder etc is the responsibility of Dealer but not the customer.

Hi
My self Mangesh.M.Kamble harassed customer of HP Gas.
I had asked for refill of gas cylinder on 02nd June 2009, was assured that will get delivered with in 3-4 days, but same was not delivered by the date so I gave a reminder on 05th June 2009.
On asking for the reason for delay in deliver the employee at the counter was very rude used abusive language. There was no response for the delivery for cylinder.
One more thing this is not for the first time.
HP gas assures that cylinder will be delivered with in 24 hrs. Please help.


Agency Name: M/S Sejal Enterprise
Agency code: 965090
Consumer code: 644230
Area Location: Nerul – Navi Mumbai

Dear sir,
I am working income-tax department and I have applied for a new gas connection in the 1st week of April 2009 in the HP Gas office of Bikaner ( Rajasthan). But till date I have neither been communicated by the agency nor get connection so far. Please sir, look into the matter and do the needful at the earliest please.

Dear Sir/ Mam,
I am extremely sorry to inform you that, On 3rd June 2009 I have take a new HP LPG connection for my family, from our Nearest HP dealer is "KATWA HP GAS, SUBODH SMRITI RD, KATWA, BARDHAMA, W.B, PIN-713130".They charges Rs.4400/-(Four thousand four hundred) for new connection and give only Rs.1400/- (one thousand four hundred only) receipt rest Rs.3000/- for ordinary Gas oven (Deepak green) which market price is not more then Rs.1000/. They also refuse to give any receipt or cash memo for the same. You are humble request to please look in to the matter and do the need full. As because they doing same job for all new connection holder. I hope you will take necessary action against this robbery. Wait for your positive replay.
Thanks & Regards,
Diptiman Chandra
Consumar No 606154
Churpuni
Bardhaman
713150

Dear Sir,

I Yeshwant J karande, H/O Mrs Jyoti Y Karande, Have the honour to state the following for kind consideration and favourable action please.
I am in service and got my transfer from Mumbai to Talegaon Dabhade, dist- Pune. I have shifted to Talegaon along with my family on 2nd May 09. I received TV No. 2004134 from M/s Sejal Enterprises, Nerul, Navi Mumbai and same was deposited in M/s Virji khimji Gas agency (dealer code No.[protected], Talegaon dabhade for issuance of gas connection. My present Sv No is 1024414 dated 6 May 09 and consumer No. is 637552. The connection is on my wife’s name. I got the regulator and filled gas cylinder (Qty 02) and besides compulsorily have been given following items,
1. Apron Qty 01 @ 264/-
2. Gas Lighter Qty 01 @ 99/-
3. Rice Qty 01 Kg @ 101/-
4. Consumer card @ 15/-
5. Inspection Charges @150/-
6. Installation Charges @25/-
7. Stamp Charges @ 100/-

Items at Sl. No 1, 2, 3 were forcefully given to me. I told them that I already have a good apron and electronics gas lighter (safer than what was being given) but your dealer told that HP has recommended these and compelled to buy me. Also rice Rs. 101 per Kg, such costly rice which I never purchased and ate in life, was forcefully made me buy giving the same above reason. Also physically I received apron after 20 days as it was not in stock. They gave me lighter working on gas but without nozzle (required for gas refill, Is it really safe?) and till date I did not get it.
Item sl. No 4, I already in the possession of very good quality ( than what was being given) consumer card.
Sl No 5, I was charged with Rs. 150/- toward inspection charges where as on information board inspection charges were mentioned as Rs. 40/-.
Sl No 7, What is this stamp charges? Your dealer did not Explain it.
In view of the above fact, is it really HP encouraging their dealer for doing all this? Isn’t HP taking enough care of their dealer and that’s the reason their dealer adopted such a cheap means of making money.

Please do reply.

Sir, My consumer no. is 611419, which was alloted to me on 2/1/2008. At that time i was promised that i will be given the 2nd cylinder within 6 months but till now I have not received it and everytime I ask them, they say that no order has come from the regional office. I want it urgently and I want to know that the exact position.

MY CONSUMER NO IS 641283. I HAD BOOKED A EMERGENCY CYLINDER ON[protected] AND THE AGENCY MADE A RED SLIP IN MY PRESENCE BUT THE CYLINDER IS YET TO BE DELIVERED INSPITE OF MY PERSONALLY VISITING THE AGENCY AND THEIR ASSURANCE TO DELIBVER THE CYCLINDER EVERY DAY. WE ARE FACING GREAT DIFFICULTY DURE TO NON AVAILABILITY OF THE GAS. IT IS LEANT THAT THAT THIS AGANCY IS IN HABIT OF NOT SUPPLYING THE CYCLINDER IN TIME AND WE HAD EXPERIENCED EARLIER ALSO. PLEASE LOOK INTO THE MATTER IMMEDIATELY AND DIRECT THEM TO SUPPLY THE CYCLINDER IMMEDIATELY.

REGARDS
BDSHARMA
C. NO. 641283