Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I have booked the Cylinder on 7th April and till today it is not delivered. I spoke to agency on l1th april also and they told it will be delivered on same day and unfortunately it is not happened.
Big issue is they dont receive a customer call regularly. I have to try at-least 50 times to speak to agency people. Since yesterday i am calling them but nobody receiving calls in all the given numbers. Sometime i get engaged tone also on the same numbers but when bell rings, no body picks up. They don't entertain incoming calls on regular basis.

Detail of Agency is
sri manjunath enterprises, JP nagar Bangalore:[protected], 41209074, 41209124
This is emergency number given in their receipt 26589977. But when you call here, number not found message comes.

I AM A CONSUMER OF HP DOMESTIC GAS, CONSUMER NO 609478. I HAVE BOOKED THE GAS CYLINDERE ON 20.03.2009, THE BOOKING NO AS GIVEN OVER PHONE IS 139108 WITH ASURENCE OF DELIVERY WITHIN 5 TO 7 DAYS. AFTER REQUESTING SEVERAL TIMES TILL TODAY GAS CYLINDER IS NOT DELIVERED. THEY ALSO MISBEHAVE OVER PHONE. EVERYTIME GAS IS DELIVERED NOT LESS THAN 15 DAYS AFTER BOOKING. I HAVE ONLY ONE CYLINDER & HENCE FACING TREMENDUS PROBLEM. FOR DOUBLE CYLIDER...

Sir,
Sir, I the undersigned preetam chipre was a regular customer of HP Petrol Pumps. This complaint is regarding filling less quantity of petrol regularly by pump operators at Marathalli next to Brand factory.
This is the second time i am facing this problem and the latest was on 28th March 09, This you can try it your self . Go with a vehicle which doesnt have a fuel gauge/indicator and ask him to fill petrol of 300/- or more, he will try to divert your attention by asking change or something other by the time you look around the filling of the petrol is finished,
Such kind of service and fraudulent behavior in pumps baring your company name only serves the purpose of tarnishing the company name and alienate customers from visiting HP pumps when given a choice. I personally have heeded to advices of my friends and stopped visiting HP pumps in other parts of the city where there is a choice.
Please treat this as an official complaint and take action as appropriate.
Waiting for your reply and action.

Thanking You,
preetam chipre

sir,
the petrol bunk opposite MRF Tarapore towers, anna salai, chennai-600002 always supply less amount of petrol.. i ve experienced this 3 to 4 times. i usually fill in petrol in my bike for hundred Rs . But the guy at the station always takes it as 40 rs n fills in only for 40 rs.. then when i tel him he innocently fills in for thr remaining 60 rs. but i always felt the needle never reached the usual point where it reaches when i fill in other bunks. The trick here is he never resets the device back to "0" before filling the 60 rs. hence peoplw lose money out here. i entered into argument but he insisted it ws mere communication gap. kindly see into that matter and do the needful.

thanking you,
Prasana .K
mob no:[protected]

I usually fill petrol at J.P.Nagar H.P Petrol pump on 100 feet road connecting Banergetta Road and Kanakpura Road. Recently I am seeing that after giving the money(1000 Rs), they distract me for some time and then the meter on my car indicates that less petrol is filled. It would be great if some company person investigate this issue as it creates a bad name for the brand.
Instead of fighting with these guys, would switch to other petrol pump soon. Also would be spreading this info to neighbors and community.

We were delivered HP Gas cylinder at our residence 2388 sector 71 Mohali.
As this was spare cylinder and not immediately installed and we could smell gas leakage same day.

I called Amar Gas agency and requested immediate attention and expected quick response and replacement of defaultered cyliner. However nobody has taken any action even after 10 hrs of information.
This type of leakage of gas can be very risky it is pity to see such behaviour on such serious matter.

Dear Sir,

I have transferred my gas connection of my wife name laxmi devi from aligarh to palwal due to my job. I contacted to Raj Gas Agency Palwal( faridabad) haryana 121102 Ph.[protected]. and given a photo copy and i have confirmed again from aligarh on the tune of Raj Gas Agency. after completed this process, they denied and told me that your area not come in our area. but i have seen their regular supply regularly in our area. I have taken 4-5 leave from my employer.

kindly do the needful and do look forward to your anticipatory reply.

with good wishes

Rameshwar Dayal
[protected]

Sir,
Myself and my neighbour Sri.Prasad Jacob booked for gas cylinders of HP gas over the idea phone no. on 11.2.09 on our consumer No.s as given below-
P M Varghese--604542
Prasad Jacob[protected]
Our gas agency is Prakashini Gas Agency, Karthikapally, Alappuzha Dist., Kerala-690516
On enquiries with the agency it was informed that the bills were prepared on 17.02.09 and the same were cancelled. And till today delivery of the cylinders have not been made. For the past one month, I am frequently going to the agency and enquring about the delivery of cylinders but the agency is insisting us to make fresh booking.
Also the free booking facility for the customers from the agency is not being allowed by the agent.
I requst your good self to look into the matter and take immediate action for early delivery of cylinders as about seven weeks passed since the booking.

Respected Sir,

My Wife booked cylinder on[protected] at Ratnagiri, Maruti Mandir but had not taken booking or give any response by dealer, on[protected] again she called up, they told that you have not booked the cylinder and take the booking, and your gas cylinder use for only 20 days. Today she contact to your distributor told that they take booking after 21 days and your cylinder empty within 20 days.

Awaiting your reply

Regards
Zikria F

Respected Sir/Madam,
I, "R. U. Mandaye" am registered consumer of HP Gas (Consumer No. 608903)
since 1991 residing in rural Nagpur. At present I have only one conection
at my residence. As the No. of members in my family is large the gas cylinder
gets exhusted within 20 days. I had applied for an additional cylinder two
years back which was sanctioned but when I was about to get the new connection
my agency dealer "Jyotika Gas Agency, Pratap Nagar Nagpur.", refused me saying
that allotment of new connection has been stopped by HP Gas Company itself.
Even after repeated enquiries and personal visits the agency has adopted rigid
posture giving the same answer.
I have all necessary documents and details reqauired for additonal connection
but still I am being forced to inconvenienvce for no fault on my part. I feel that the
company should interfere and clear the psoposal for additonal connection. Kindly do the
needful as early as possible.

Thanking You

I am having a HP LPG connection from SRI MANJUNATHA ENTERPRISES (Dealer code 464650), J.P. Nagar, Bangalore.
I am a consumer of HP LPG for the past 6 years and off late (count 7 months) have started facing severe problems with bookings and delivery from this Agency. For every booking the expected delivery date is beinmg given as 4 weeks from the day of booking. On top of this when the booking date actually comes, the delivery is still not done. After this I have to follow up at least 10 times with the agency before getting a cylinder. This after a lot of prevarication/lies from their end and lot of screamings and frustration from my end. Ask them for their SLA and you get the phone banged down on you. I am seeing that being a consumer, I am being treated as a begger. I am paying for that damned cylinder and expect that the dealers and in turn the company would show a little more respect to the consumer woes!!! Alas, but we consumers seem to be of next to no importance to the Corporation (read Hisdustan Petroleum) or the dealers.Hope some responsible official of the company reads this comment and takes appropriate action...or am I hoping too much???!!!

I am a consumer of HP Gas under the dealer M/s ISHWARLAL MOHANLAL PARIKH agency in New Panvel, Navi Mumbai.

Pls. ensure them to strictly follow the timing from 8.00 am to 6.00 pm to ensure the customers convenience rather than theirs.

I wanted to get my additional cylinder. I am ready to pay the necessary charges also. After 2 initial visits in February, again I visited there with all my documents (on March 7th). They said that there are no company papers available, and told me to come by the next day. (What will the poor consumer do for that? If company is not issuing some papers, why we are spending our time for the same.) Then I spoke to their owner, he told me you will get it by Tuesday (March 31st) I waited there for more than 1.5 hours for their madam to come as instructed by one of their employee. Then she came by 4.15 and told me that the day is 31st of March. So they have already closed accounts and nothing will be happened. I told her that the owner assured us so. She connected him with the owner. Then owner asked me "R U a stupid to come by March 31st?? Come by next saturday. (Pls. do remember March 31st is not a holiday)

I don't understand, as I can produce all the documents and money how they can reject it? And for this thing how many Leaves I need to take more? All the employees and owner is behaving very bad to customers.

Pls. ensure them to avoid such kind of postponement to avoid such National wastage of time and money. And kindly assure them to behave properly to all the customers as this is indeed a service to the society rather than a business.

Dear Customer Care Professional,

With immense displeasure and desperation, i take this opportunity to bring to your kind notice the gross misconduct of your authorised distributor, Maharashtra Gas Depot, Powai, Mumbai.

I had booked a gas refill on 28th February 2009 against my consumer no. 640018. This booking was made on the HP IVRS no. 12665. Since the day of booking, i am following up with the said dealer for the delivery of the refill but to no avail.

Most of the times, 9 out of 10 times, there is no response on the telephone numbers given by the dealer and whenever, once in the bluemoon, they pick up the phone, they talk about the shortage of the gas, assuring that the delivery to my residence will be made in next couple of days but despite several commitments, i am still awaiting the gas refill for last more than one month.

Once, after getting completely frustrated with their unfulfilled promises, i visited their agency at Powai, Mumbai alongwith my emplty cylinder, despite that they refused to give me a refill against my booking made on Feb 28th, 2009, saying that the godown incharge was not available.

Under the above circumstances, where your dealer is not able to deliver the gas in more than one full month of booking and he never picks up the phone numbers given, I feel absolutely frustrated and feel like surrendering my gas connection, informing the press and other relevant authorities about the misconduct of your dealer and helplessness from your end.

I request you to please look into this matter ASAP and shall be grateful if you could revert with your feedback on the same, please.

The details of my connection are as follows:-

Name:- Jayaram Kodialbail
Address:- Camellia C, Nahar Amrit Shakti,
Chandivali Road, Near Powai, Mumbai - 4000 072

Dealership Name:- Maharashtra Gas Depot, 1 Vasant Bhavan, Opp IIT Powai, Mumbai 400 072
Consumer No. 640018

I look forward to hear from your competent office soon enough.

Regards,

Puneet Sharma

We are consumer of HP LPG gas in Kolkata. Our distributor in mahanty eneterprise in Lkae Town area. Often the telebooking fails / booking dates manipualted/ and in new connection we have been virtually told that we will not get the gas if we do not take anything. In fact We have to buy a over for a new gas connection. No receipt was given for the oven. Thus they officially showed that they had taken only the price of new gas connection. No senior officer is to look into this as HPCL has become a puppet in the hand of these bad dealers and our consumer laws are too weak to tackle these rogues. Will this continue for generation as I am seeing this from the time of my father. Will my daughter too see this .Why ? Why we arepaying taxes and runninga government. Is this to get such behaviour.We have to protest this unitedly.

Respected sir.
my consumer no in hp gas is 705368 . with respect i beg to say that i belong to PUNJAB STATE, AND my Distt is HOSHIARPUR.
I live In VILLAGE NAMED SARHALA KHURD. and my village's all HP GAS cylinder is Connect WITh BAJRANG GAS Service, their DISTRIBUTION CODE NO IS[protected].
now the main problem we faced since last so many times,
that the agency is always refuse to provide us the gas facility.
and the behavior of staff is too rough and harsh.
and we all the village members and even the neighbourer village people face this problem.
so plz. do justice with us as soon as possible.
and make sure the regular supply of gas, from the above said gas agency.
my phone no is[protected].
hope u will take early action/
i hope the kind co-operation from ur side.
thanks urs
sincere
Sukhwinder singh
vpo sarhala khurd
distt hoshiarpur
punjab india
pin no 146108

Recently I received one refilled cylinder where billed price was Rs.323/-. But delivery boy forced us to pay Rs.350/-.

As per the Govt. set price, trasportation charge is included in the billed price. The distributor or delivery boy should not charge anything extra for delivery. Please clarify if I'm wrong or resolve the issue by educating the distributor or delivery boys regarding the same.

My consumer detail is as follows.
Shantanu Karmakar ([protected])
Consumer ID: 617275
HP Gas Distributor:
CHANNASANDRA MAIN ROADKADUGODI, Dist. BANGALORE, KARNATAKA - 560067
Email : ganesh.[protected]@hpgas.hpcl.co.in
Phone :[protected]

I am having a HP gas connection(Consumer No 700018) since 1971. In october 2008 i came to know from their dealer in Faridabad M/s Sumt Enterprises that HP has issued stop supply instructions and till the time the connection is restored i have to go the the dealer for getting a refill.

The condition at the dealer is pathetic, large crowd of hapless customer start gathering from 8 AM onwards and by the time the dealers starts his operations there is a crowd of at least 200 people there.

Its a virtual fight to get a refill from there as the dealer has a pre condition of giving a refill only till 10 AM(has this guideline been laid down by HP, Are some surprise checks conducted to see the operations/ greivances of consumer at the dealer/ is there any feedback mechansim????).

There is no concrete response from the Dealer and HP. I have been lodging a compliant on HP Gas website since November 2008 but to no avail.

In the days when customer is supposed to be the king and it offered all kind of prompt and value added services the attitute of the company in question is very disappointing.

Wating for a redressal of my complaint.

Dear Sir/ Madam,
It is observed from the past six - seven months that M/s Vasco Gas service, F.L. Gomes Road, Vasco, Goa is delivering gas cylinder very very late inspite of various reminders on phones and various reminders after visiting their office.
We get a simple answer that today it will be delivered but that day comes normally after 17-20 days, whereas they are supposed to deliver cylinder with in 7-8 days.
The service was not at all bad earlier but it seems that their are some irresponsible people in the team who are not in a position to take care of the bookings wisely.
It is requested that they should be informed to deliver the gas cylinder as per bookings so that no one suffer for the daily basic needs.
Thank you and regards

I have a connection of HP GAS, actually connection was taken at Ranchi, jharkhand (JIBASIYA GAS SERVICE, Ratanlal commercial complex Ranchi.), and on 19th february 2009 I have taken tarnsfer of my connection to Hyderabad, A.P.(RATANA GAS, Pragati Nagar, Near J.M.T.U., hyderabad.)But the new dealer i.e. Ratana Gas is not responding to it properly, He is changing the date of delivery again and again.Firstly he told that he will give it in one week and now he refused.Now he is telling that he will give it in april 2009.I guess they are making me fool or they need a bribe.
I need the gas urgently, so please do the needful so that i can get out from this problem.
my number is : RC 98(ninety Eight)(it is registered at Ratana gas)
consumer number : 618883
Dealer code: 962780
old particulars :( consumer no.:608836, Deler Code .: 421170

thanking you,
Kumari jyoti Singh.
Hyderabad, A.P.(500049)

Respected sir,
I want to draw your attention towards misbehavier of your staff Mr.Vijay Mangode(staff of allied gas traders, bajaj nagar Nagpur).I want to get my waiting list number for refill cylinder, so on20/03/2009 at7.00p.m.I went to office of allied gas traders Bajaj nagar.Mr Vijay Mangode said that booking time is closed.I was agree to his statement.But, after it he said that if you pay Rs500/-then you will immediately get your cyllinder tomorrow i.e.on21/03/2009.(Same day booking & same day delivery).This is really a shocking incident for me.What is happening in your Allied gas traders, Bajaj nagar Nagpur?If you give your attention towards this complain, then it will solve problems of many of your customers.
Details about me:Vijay Kumar Deepak Sinha, CUSTOMER NO.-624954
Distributors name-H.P.GAS, ALLIED GAS TRADERS, BAJAJ NAGAR, NAGPUR