Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

sir,
We have a connection of HP Gas and our dealer is "Ashoka gas agency-Subhash nagar- Jaipur -302016". our consumer code is 515489. we want to transfer our connection at Sashi gas agency- Laxmi mandir-tonk road-jaipur due to reason is we sifted our residence. my father was expired now we want transfer conncetion in name of my mother and sifted connection at tonl road. we visit personally ashoka gas agency but agency man said that come after 2 pm some time he said computer problem some time he said it is not possible. i think they blacking my cylinder...

sir pls help me in this regardsand pls take action on this type of practice

my phone number is [protected]

From
N.Jothi
w/o R.shanmugan
106/192, bazzar steet
sholighur, vellore dist
consumer no 601052
dealer code 962220 / dealer name Rajam agencies 156, gandhiroad, Arakkonam
To
the manager
HPCL
chennai

dear sir my name is N.Jothi and i am customer of Rajam agencies 156, gandhiroad, Arakkonam and they had supplied the cylinder on 27-2-09 and I booked my gas and waiting nearly after 90 days but the gas didnt get delivered because he asked additionally amount of Rs 1500/- for refill the LPG so, we have facing this kind of problems daily to get the cylinder . I am writing this complains. Consumers we r finding very difficulty when the gas is over how can we cook our food. most of the cylinders here r black marketing by ur bharat gas peoples ie why we r facing these thypes of problems please consider complaint and take necessary action
thanking you


N.Jothi cosumer no 601052
106/192, bazzar steet
sholighur, vellore dist
phone no [protected]

Commissioner,
MCD Delhi

Sir,

We wish to draw your kind attention on behalf of resident of Pocket IV, Phase - 1 Mayur Vihar, Delhi i.e.

1. All roads starting from Garuda Apartments to ending points broken, speed breakers all most not exists children cannot play, cycling etc.
2. Due to Metro working park area totally not usable, children, elders and senior citizens are not able to use park, gardening and maintenance are very poor.
3. Mayur Vihar is having one more problem by birth with adjoining is nullah which creates Mosquitoes dangerous for Malaria, Dengue and caused so many diseases.

In view of above we request your goodself kindly get repair street roads/parks and spray finit/oil nali and adjoining big nalaha.

Kindly take all possible measure to sort out above problems at the earliest.

Sir, your early action on the above shall be highly appreciated by the area of residents.

GYAN PRAKASH
170-F, POCKET-IV, PHASE-1,
MAYUR VIHAR,
DELHI 110091
M. No. [protected]

CC TO: Chief Minister - Respected Madam Shiela Dixit - We seek your help on the above.

My father M.Satyanarayana Murthy purchased two hp gas cylinder with connection on[protected] that is 40 years ago.His consumer number as per records B 543 and SV NO.9502 and DBC SV NO.53618 and deposited Rs.510/-.At that time distributors code was 957915 of M/S.BHIMAVARAM GAS COMPANY, BHIMAVARAM 534203.After demise of my father the said DBC with connection was registered in my favour under inheritance.vide consumer number 028244, SV NO.100850 dated[protected] from 1969 the refilled gas cylinders were delivered to my father and to me without any interruption.the last date of refilled cylinder delivered to me under refill order number 11467 dated[protected].From that onwards inspite of repeated calls booking for the refilled cylinder the dealer of BHIMAVARAM GAS COMPANY, Door No:8-1-47, P.P.Road, BHIMAVARAM is refusing to register the booking for refilled cylinders.Several times personally visited the said gas company dealer, response from the staff not available.At last with strenuous efforts i met him and asked about booking of refilled cylinder.Then he replied that the HP gas authorities, visakhapatnam.Known that booking of refilled cylinder kept under abeyance.The reason for the said action is not yet expressed.the uninterrupted services still not restored.Hence necessary action may be initiated to supply the refilled cylinders otherwise there is no other go except seeking the assistence of law.Kind cooperation may be rendered.here i am submitting the details.

That is,
Consumer Number :028244
SV NO and Date :100850 of[protected]
Distributor name :BHIMAVARAM GAS COMPANY,
Door No:8-1-47, P.P.Road,
Bhimavaram-534203.



Thanking you sir,

Yours faithfully,
M.Vivekanand,
D:No:8-2-6/9,
Kodeti vari street,
Narasaih agraharam,
Bhimavaram-534203.

Hello,

i was the residency of haryana, Now me & my husband are satying in noida.We want to transfer our harayna HP connection to noida.If it is feasible then please tell me the procedure & basic formalities & also the time duration of transforming.

Please reply me as soon as you can.

Thanks & Regards,
Mrs Shampy Goel.

Sir,

Due to Fire on 21/4/2009 in our House Located at Gawdewad Korgoa an Explosion of LPG gas cylinder has happened along with the stove and1 LPG gas cylinder got Damaged . The connection of this LPG cylinder was on the name of My brother Late : MR. Kalpesh Vaman Thali.
So I Mr. Sarvesh Vaman Thali brother of Late Mr. Kalpesh Thali has given an Appication to the GGP gas service who is the Dealer for HP Gas in Pernem about the Replacement of HP gas cylinder along with the stove in the name of Smt.Anita Vaman Thali (Mother of Kalpesh Thali) r/o Gawdewada, Korgao, Pernem Goa.
The exact cause of Fire could not be detected as per Fire Unit from Pernem . The report from the Fire Unit Pernem is attached to the Application that is Given to Dealer of HP gas in Pernem.

They do not have Clear Idea about the action plan on this Application about replacement.

Requsting You to look into the matter and take action on the same.

Recently I have shiifted from Mumbai to Kolkata on transfer. In Kolkata I am residing in Tollygunge area. For reconnection when I approached your dealer in Naktala during the begining of the month, I was told that they do not have any stationery in which they can issue renewed valid papers. They even informed that the stationery is even short at your end. They also assured me once it connects they would call me and inform about the same.

I am surprised that your being such a reputed organisation how come you go short of stationeries.

Its already 10 days since I last visited your dealer, and I am yet to recieve a phone call from them.

May I know the actual reason ?

Awaiting a reply at the earliest.

Regards

Anirudha Mitter

Respected sir,
I have compaint regarding delay in refilled HP gas cylinder, not giving rebate (Rs. 8/-) on non home delivary.

As I am a single cylinder consumer of HP gas, I have complaint regarding delay in refill booking gas. I booked request for refill cylinder on 27th April 2008, still today I had not got the cylinder refilled. This happens several time (after complaint to HP cms center, two or three month ) and they will make ) I have to make complaint for the same reason to HP online complaint CMS center http://jihaan.hpcl.co.in/cms/search.aspx
complaint nos
([a]08024290 dated[protected] reopented previous complaint
[b] 08024290 dated[protected],
[c] 08014993 dated 19 Nov. 2008.

Even though spot refill cylinder are available daily in morning 9 to 10 am. Which is available after waiting in long queue. Home delivery cylinders they are making unnecessary delay. As I also visited 3 to 4 time ask for the same and every time they assured me, today it will be available at my door. So I request you to make convenient arrangement to get my cylinder refill.

As you know that gas is necessary for cook the food, and food is require survive.

To refill the cylinders for non-home delivery they are not giving rebate (Rs. 8/-) and receipt of that one are taken back at the same time.

I request you to suggest the way for getting the easiest way to get my cylinder refilled back as earlier as possible.

complaint against
HP gas consumer no. 362133
Distributor: Aundh Gas Co.[protected]
Pashan, Pune
District : Pune
State Maharashtra
District: Pune-411008

Hi,

My consumer # is 617418. I do not get delivery of gas on time in any month I book. Everytime I book, they do not even send me in 2 weeks time. I have to go personally to get the cylinder. This time I am calling the agency every day, and they say they will give today, tommorrow like this. But never they come.

Pls help. I am in urgent need. thanks!

Dear Sir,
I am a consumer of HP GAS, My consumer no- 613920. Hota Gas Enterprise, Baripada, Mayurbhanj, Orissa, 757001. I want to inform the following complain for your kind information and necessary action.

1. Their office phone no of Hota Gas is[protected]. They are not receiving the call at office hour.Plz verify this.
2. They are not supplying the gas cylinder in time. (after booking)
3. They are supplying domestic gas cylinder for commercial use. So, we the domestic user facing problem.

Thanks & Regards,

Bibudhendu Pati

I book my gas cylinder on 27/04/09 but yet not received the same. and when i call in office they are in so hurry that they can't listen your comments and said to visit in office.
Can we visit in hp office instead we work in our office, and then only they give the so called response, is this is correct? That we stop our job work and attend the Gas office for the Gas cylinder. then why the customer care no is given to customer, if we visit every time to hp office.

My gas cylinder is empty today, please respond me and please arrange to send the cylinder today itself.

My address:
Aarohi apt.
1st floor,
Room No : 101,
Patil compound,
Phulpada, Virar (E)
Mobile : [protected].

not propper supply and timely ahd home delivery of gas
add dr deepesh solanki
cinema line bhatapara
dist raipur
post bhatapara
pin 493118

Dear Sir /Madam
I am your domestic gas customer from Ankleshwar ( Gujrat)
As per rule applied for gas connection transfer to Maharastra due my inter location transfer from ankleshwar to Mumbai ( maharastra)
but due to some internet problemm at dealer which changed before last two month who have no any internet service so lot of customers connection transfer is pending from last month
please look this matter serious and help to dealer for broad band connection which will service will became fast
Please do as needful HP GAS
R . B . GAS AGENCY ANKLESHWAR ( GUJRAT)
thanks & regards
Rk

I am holding card No [protected].I did not receive my card statement since July 08.For making payment of outstanding amount I am receiving message thru SMS only and I am making payment accordingly.As usual I have received a SMS on 23/04/09 about my due amount of Rs 23030.20 for the payment and last date of payment is 10/05/09.According to me this outsatanding amount is not correct hence I require all the statements from July 08 onwards for transaction details so that I can reconcile my outstanding amount.Failing above I won't be able to make the payment on due date.


Thanks & regards,

Avinash Kumar
[protected]@hpcl.co.in
B-4/48 Vinay khand Gomati Nagar
Lucknow-UP 226010
[protected]

Yesterday ie. on 24.04.09 i went to HP petrol bunk on beach road to refill my motorcycle.
I always use unleaded... but i saw that the price per litre of petrol was written as 47.0 (approx) and i understood that it is not normal petrol.


So i asked the bunk boy (actually a aged man) whether normal petrol is not available. The man first didnt even take care of my question. After my repeated questioning he started abusing in bad language and said we have petrol only for 47 rs. if you want take it otherwise run away from here.

I told him i will go and report in his office regarding his behaviour with customers. But the man was fearless and said you do whatever you can.

This was really insulting for me... I was not able to do anything at that moment.
The bunk boy's name was D. RAJAN and also what i observed was that none of the hp boys were wearing clean uniforms, all of them very dirty. That itself creates a uneasy feeling and on top of it boys were misbehaving with customers. So i want to bring this to HP petrol bunks notice.

HP must bring there standard in par with shell whose customer service is very good... i dont mind paying 50 rs per litre in such a enivornment like SHELL whose quality as well as the customer service is very good...

sir,
This is K.B.senthil kumar from Pondicherry. My consumer number is 618729, my mobile:[protected]
My distributor is M/S Muthu Agencies, pondy. I want to know to what is the exact price of one filled cylinder to the distributor & what price dose the consumer has to pay to the distributor, and weather the consumer has to pick the cylinder from the distributor or the delivery man will deliver the cylinder. Weather the delivery person has the salary or the consumer has to pay, because I have problem the delivery man is commanding us to give extra Rs 15/-.and for your kind information as a consumer I dose not know what is the price of a cylinder I have to pay
Kindly look into this matter and do the needful at the earliest,
Expecting your valuable reply,
Thanking you,

Dear Sir,

This is with regret I have to give a complaint that to say the delivery boys who deliver gas are taking Rs.20 as delivery charge for one cylinder and if we refuse to pay the delivery charge then the next booking is delibratedly delayed. The bills are not given and i am having one cylinder and paying for every refill 300 rupees. But later i found that the gas refill prices have come down and i am being asked to pay 300only even if am a one cylnder holder. There is no step taken by the gas agency on this since I think they get their share on the total sum collected by the delivery mans

Please take immediate steps to correct this and please helps us in trapped from the delivery mans who are demanding and commanding us.

The gas booking office
Madavan gas agency
Phudupattinam
Kalpakkam 6030102
Tamilnadu

Thank you
S L Abul Mansoor

I "Ramji U. Mandaye", Consumer of HP Gas since 15 year & I have only 1 cylender. Now my family members are increment so I Strongly needed another extra cylender last 2 month I continuously complaint against my gas agency "Jotica Gas Agency", But You Dont look at this matter.
I kindly request You to look at this matter


Thanking You
Yours Faithfully
R. U. Mandaye

I am a consumer of HP Gas under the dealer M/s ISHWARLAL MOHANLAL PARIKH agency in New Panvel, Navi Mumbai.

Pls. ensure them to strictly follow the timing from 8.00 am to 8.00 pm to ensure the customers convenience rather than theirs.

The Emergency Service Number (12665) mentioned is not valid, if a consumer needs an emergency after office hours whom should they contact as there is no Mobile number & Landline...

HP Petrol pump attendants are hopeless. Today I filled petrol for Rs 300 near Chandralayout. He stopped near 299.80 and asked me to move. When asked he clearly said that only 20 paise na what will happen?
He asked me to move to side so that he can serve others. Given the fact that even beggars don't accept 20 paise, these people have attitude worser than them. This is not the first time they are doing this.