Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

HP Gas — query about transfer

How can i transfer my gas connection when agency is terminated in area?
Is it possible with net?

Plz. do inform me on my cell or my mail id i.e. [protected]@gmail.com

Recently, I have shifted from Durgapur to Liluah for placing my job. But, during reconnection of hp gas, distributor(Ajoy Trading, Liluah, Dist-Howrah)demands the Ration card of present address. I have ration card of my permanent address (Durgapur).It is impossible for anyone to make huge Ration card of different address.
What I have to do to get reconnection?
regards
Subrata Guha.
mob-[protected]

HP Gas Cylinder — Not refilling the cylinder in time

We are a regular customer of HP Gas and living in tribune Society, near air port chowk, raipur khurd, Chandigarh. We are not able to get cylinders from last two months. Whole society is complaing for the same issue. We call so many time in the agency sector 27 but most of the time their phone get engage or onece in a while if we able to contact them then they said simply that tomorrow we will send but that tomorrow never comes. Pls take the suitable action.

HP home cooking gas — Delay in receipt of cooking gas

Home cooking gas booked on 28/08/2010. After 33 days received a message, after my personal contact woth the agency, that gas will be delivered within 48 hrs. but the next 2 days are closed holidays and finally iwill be getting the gas supply on next monday or tuesday. Why so much delay for the genuine costumer who is availing only one cylinder in a month. My Cosumer No 621444 ernakulam Kerala.

we have been trying to contact for gas cylinder replacement for the last several days (today sep 08, 2010 wed) all the 4-5 telephone numbers we have got of ratna gas agencies kukatpally all in vain wasting hours of precious time. so their appointment must be terminated immediately and a more responsible party appointed in their place, imposing very heavy penalties for having caused so much of inconvenience to so many customers for so long. their numbers are[protected], 23054003, 23490003, 20040943

Not delivering cylinder since one month just tell us we will delivery to day compulsory i am also complaint to government officials my consumer No .is 606942

The Ratna Gas Agencies are such a pain and not at all customer friendly, firstly it takes hours to get their line, only one phone line is working. After they recieve the call, they talk very rudely and drop the call even before the conversation is done.
Their service too is very very pathetic. We have booked on 1st Sept and we havent received the refill untill now, previously I was with a different HP dealer and they used to refill in 2-3 days at max and they were also very courteous and service-oriented.
Really, Like another unhappy customer mentioned, their license/franchisee should be revoked and granted to a more serious person.

Honestly, I do not know how much this complaint will work but I really am hoping it will. Please help us unfortunate customers of HP.

[protected]

My consumer # is 637311. I am trying to book the cylinder but I am not able get the telephone as they are very busy with work . I request you to kindly inform to them to book the cylinder immediately and deliver the same as per the rules and regulations defined by HP . TVRREDDY

I am one of the customer of Ratna Gas Agency, Kukatpally,
Worst service from them... even the call didnt connect after trying hrs... if even it connected they didnt lift or if they lift they will behave rudely...

We are surviving on hotels from past few days but my baby boy(6 months old) is suffering a lot due to your unavailability.

hp gas ratna agency — not delivered gas

hello sir,
I booked the gas 23.03.2011 but till today 22.03.2011 not delivered the gas that i am requesting quickly take the action for not delivering the gas we are facing so many problems without gas

Dear Madam/Sir,

I want one hp cyliner without chula, can you give us best price.

regards,
shrutika

i want part time job, saturday & sunday my mobile no. [protected] / [protected]

Hi
I want to be Gas Service Transfer From Malad(w) to Virar(e)..Manvel Pada.Let What to do?

I booking my gas cylinder every after 2 months . whenever i have booked my gas cylinder they told to give us after 1 months, even i m booking every after 2 months. they not receiving our complaints and when i call in office they are in so hurry that they can't listen our comments and said to visit in office.
My booking No. is 622250.
Please help me in this matter

I have booked my gas on 27th Aug & have not yet received it & its always the same whether i book it early or late i dont receive it on time . Why have you provided the Telephones to the Agency when there is no use of it its always busy no proper respone your employees just put the call beside the receiver without ansering the call i always have to visit personally to the office for the booking why it so & why have you kept servants to work . when they are not eligible to work they are just to enjoy there time & come for time pass u people pay them for the same no proper way of talking to customer please give me a quick reply for my compliant i m the employee of HPCL & i could take this matter to my higher authurity which could take you to the big propblem & if the agent is inefficet for his customer Service than please close the agency & do the time as your employees do its very fasterating to visit the office & see the faces of shame less people i just hate to do so i request you to kindly solve my problem & teach your employee how to handle customers how to talk how to reply & specially pick up each & every call not to keep it beside

Dear Sir/madam,
I have booked my gas on 2nd Jan 2012 have not yet received it they had informed me that will receive the gas within 10 days but it past 14 days and still have not receive & its always the same whether i book it early or late i dont receive it on time . Why have you provided the Telephones to the Agency when there is no use of it its always busy no proper respone from your employees just put the call beside the receiver without ansering the call for the booking why it so & why have you kept servants to work . when they are not eligible to work they are just to enjoy there time & come for time pass u people pay them for the same no proper way of talking to customer please give me a quick reply for my compliant.
Thanks & regards,
Sandesh Kelaskar

I book my gas cylinder on 28/08/09 but yet not received the same. and
when i call in office they are in so hurry that they can't listen your
comments and said to visit in office.
Can we visit in hp office instead we work in our office, and then only
they give the so called response, is this is correct? That we stop our
job work and attend the Gas office for the Gas cylinder. then why the
customer care no is given to customer, if we visit every time to hp
office.

My gas cylinder is empty today, please respond me and please arrange to send the cylinder today itself.

My address:

B-201, Yeshwant deep co-op housing society
Dongar pada next t John XXIII cbsc board school.

Thanks !!

Due to monopoly of hp gas agency of bhatapara every one is facing problems every day

1 irregular supply of gas
2 don't even they supply
3 don't work according to terms and condition
4 charge extra for new connection
5 they charge more than double for new connection
6 their is problem in my burner and 3 year warranty but they don't replace and agency is closed every time open for 9-10am only

respected sir

hp gas agency of bhatapara don't supply gas regularly and office is always closed...please take immediate action against this problem

Pleace provide my gas issue statement

Hindustan Petroleum Gas — delivery of gas booked 3-4th aug 08

dear sir,
pl note we had booked gas to Soham Gas agency in Thane alomost a month back, our gas at home got over today and we are in a fix as no one is picking up phone at this gas agency..



pl revrt

Hindustan Petroleum Gas — late in delivery,charging extra payment and less gas in seal packed cylinder

Dear Sir,

We are a customer of HP gas, (No. 1318, Dist. Navjivon Jyoti at Moradabd). Last time when cylinder was delivered, sealded cylinder was approximately 4Kg less. After complaining many times to the delivery man Mr. Gupta, so far cylinder is not been replaced. Also we have applied for next refilling on 22nd Nov. 2008. So far filled cylinder is not supplied after 15 days. Please take the necessary action for above mentioned complained.

Sincerely
Manuj Agarwal

very very delay in dilavary they delay more than 10 to 12 days

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Cheaters!!! lemme tell u my experience..
I was in a queue for filling petrol.. Person before me filled for 30 rupees.. An attender asked me for how much would i wish to fill? i replied him saying full tank. and was very alert as, every time they find all possible ways to cheat!! He started filling from 30 rupess as in, he continued from the same meter.. Anyways i was alert and i blasted him and called the nearby traffic police and got more 30rupees filled.. This is not the only incident, next time when i had been there i saw an mid aged women fighting.. These kind of cheaters should be punished... Because of these few people other attenders are also getting bad names.. At last i would like to pass a message to all "Please be alert while you are filling petrol, Beware of cheater!!!"

I had been to one of the HP petrol pump, I Filled petrol for 300rs, unfortunatly the attender refuse to swipe my Imint card along with my debit card, this is not the way to behave with the customers, He told he will not swipe these cards.If I want Imint credits then what can I do why we should search only for HP petrol Pumps.

Hello Raghavendra, I know this petrol bunk very well...they are big time cheaters...i stay close to this bunk...when u go there the guy never shows the zero reading...he always tries to cheat...sometimes the strategy is that one guy starts filling petrol and another guy starts distracting with questions like how do u want to pay or there is an offer about some reward points etc...PLEASE DO NOT USE THIS PETROL BUNK!!!

On 26th April 2011 I have filled 3 ltr. petrol. Normally my bike giving 50-55KM. After filling petrol became emptly for 84 KM insted comes min. 150 or 140KM. Then only I come to know that while filling cash collecter fellow try to divert my attention by asking "How was this bike sir and what is the cost of this bike sir". Then attender might be filled 2 ltr. or 1.5 Lt. Please take necessary action consult person. I ask them please go as a common customer then only they come to know what their cheating methodology. If any legal action please contact E-mail- [protected]@gmail.com

I have booked one gas cylinder but I have been informed that I have to collect the Gas cylinder from the distributor's godown as their delivery staff in not working. When I went to collect the Gas cylinder, the distributor asked me to pay additional Rs.210/- apart from the cost of Gas Cylinder towards Rubber pipe and inspection charges, while my rubber pipe is brand new and recently the inspection has been done. When I refused to pay the amount, he (Mr. Pandit) told me that my connection will be cancelled and he will see that I should not get any Gas cylinder. They are using foul languages too even with a lady. They are simply harasshing the customers and black mailing them to pay Rs.210/- extra for each cylinder in the name of inspection and Gas pipe charges. How they can inspect the Gas connection simply by sitting in Air conditioned office and issue a receipt for that too, I dont know.More over they should give a dicount of Rs.8/- per cylinder if a customer is collecting the cylinder from their godown, but instead of that discount they are charging Rs.315/- ( while the selling price is Rs.310/75 per cylinder for home delivery). I request you kindly appoint some one to look into the matter and save us from the gundagiri of your distributor. I would be vey happy if the distributorship of this person is cancelled.My consumer no. is 608759 and I am registered with : SUMIT ENTERPRISES, Shop No.188, Sector 7 Mkt, FARIDABAD. Hope you will look into the matter and do the needful. Regards, Shashi Kankani

I have booked HP Gas Refill cylinder on 17th July, 2013 # 292807 by SMS booking facility from my mobile phone [protected]

I have received SMS on 14th August, 2013 HP Gas Booking No 292807 Subsidized cash memo 110266 Dated 14.08.13 Rs. 442/- your Refill will be delivered shortly.

Again I have received SMS on 17th August, 2013 HP Gas refill delivered on 17.08.13 vide cash memo no. 110266 and till today it is not delivered.

Big issue is they don’t attend customer call as normally. I have to try at least 50 times to speak to agency persons. Since yesterday I was calling them up like a hell but nobody was receiving phone calls in all the given numbers. Sometime I get engaged tone on the same numbers but when the call was ringing nobody picks up the call. They don't entertain incoming calls on regular basis.

Finally today I personally visited my GAS Agency office and I came to know that my Gas refill cylinder is delivered to some other customer for extra money by the delivery boy and they have given me complaint form for written complaint. I have signed the form and I have been told that it will get delivered on same day or next day.

At last getting no other way I have put forth my grievances before you for your kind interfere into the matter, impart suitable direction to the gas distributor and enable me to get the refill cylinder at the earliest for which act of your kindness I shall remain ever grateful and oblige.
Yours faithfully,
Jaywant Killekar
Consumer No- 613433
Cell No- [protected]

Detail of Agency is
HINDUSTAN GAS SERVICE, LEENA APARTMENT SHOP, NO 1 RAMBAUGH, KALYAN, Maharastra-Excl Mum/Thane/NMu, Pin Code: 421301

I don't want to disclose my identity thats why I am not writing any name. But this same happened with me 2-3 times. And two of my friends also found the same but luckily for one friend, his brother was watching the meter which petrol filling guyz were not aware of. The guy who is collecting money, he will come and disturb you saying that he has some offer and in the mean time the petrol filling guy will stop the button and set that to desired one. I have not face this issue in any other petrol pump in marathalli, indiranagar region except marathalli HP Petrol pump. If some body catches the flaw then manager will come and after some argue he will give order to fill properly. I don't know it is the crime done by petrol filling guy or the full petrol pump authority is inside this game.

Any body can cross verify this. Just go alone in bike or car. Just notice no body is there around you and ask for 300-500 bucks petrol. 75% chance that you will be cheated.

I AM WAST MY MONEY & I VERY ANGRY PLS I NEED ACTION

all petrol bunks theft bunks. bunk related department working or not. all department sleeping. kindly check all petrol bunk mission meter.

Today Morning I went to fiil petrol in one hp petrol bunk opposite to mariyamma temle in tin factroy
.Every time I go there they try cheat me. and the quantity and quality of petrol is very poor. The sales person there are very rude .In between filling the petrol they try to divert our attention by asking so many unwanted queries.This is not I am fooled, many of the customers are telling this . SO I request you kindly see the matter urgently .


this petrol is in tin factory opposite to flyover bangalore karnataka india


thanks

We need to find the way to complaint on this issue. Please let me know how can we do.

Completely true, I have experienced the same.