Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Sir/Madam,

My name is Parveen kumar,

I want to say that i have booked my gas on dt. 29 jan. 09 and we have to get our gas on wednesday or thursday, but till dt. 10 Feb. 09 we have not receive our gas.
We have DBC connection but our both cylinders is empty and we are facing great problem.
When we want to book our gas than they says when we despatch the cylinder on your home from that date, you have to count 21 days, and after that your new cylinder can be booked.

Now our both cylinders is empty and we are not able to book our gas till we get our old booked gas cylinder.

we are facing these problems since last 4 months.

I want to know that this problem is all over india or it is only in our area.
Address:
Parveen Kumar
S/o Sh. Laxmi dutt
Vill. Rabon
P.o Saproon.
Distt. Solan.
H.P
Pin Code 173211
Contact No.[protected]

Sir/Madam,

My name is Parveen kumar,

Our Connection is from jagdamba gas Agency of (Hindustan Petroleum) Solan (H.P)
I want to say that i have booked my gas on dt. 29 jan. 09 and we have to get our gas on wednesday or thursday, but till dt. 10 Feb. 09 we have not receive our gas.
We have DBC connection but our both cylinders is empty and we are facing great problem.
When we want to book our gas than they says when we despatch the cylinder on your home from that date, you have to count 21 days, and after that your new cylinder can be booked.

Now our both cylinders is empty and we are not able to book our gas till we get our old booked gas cylinder.

we are facing these problems since last 4 months.

I want to know that this problem is all over india or it is only in our area.
Address:
Parveen Kumar
S/o Sh. Laxmi dutt
Vill. Rabon
P.o Saproon.
Distt. Solan.
H.P
Pin Code 173211
Contact No.[protected]

I wont be surprised if they have been giving gas on your consumer number to some other third party.

DEAR SIR, WE ARE IN TIRUPUR, AND OUR HP GAS DEALERS PHONE IS BUSY ALL TIME. INBETWEEN IT RINGS AND NOBODY PICKS UP AND VERY NEXT FEW MINUTES IT IS BUSY. TO BOOK THIS GAS WE HAVE TO SIT IN FRONT OF PHONE FOR HOURS. AND ALSO THE ATTITUDE OF THE LADY SITTING THERE IS REALLY RUDE. ONCE I BOOKED AND I WAS WAITED FOR ONE WEEK AND WHEN I CALLED HER AGAIN SHE REFUSED COMPLETLY THAT SHE HAS TAKEN THE BOOKING AND VERY CONVENIENTLY SHE IS TELLING THAT NOW I HAVE TAKEN THE BOOKING AND IT WILL COME TO YOU IN 4 DAYS. I HAVE ONLY ONE CYLINDER CONNECTION AND I STRUGGLED FOR THOSE 10 DAYS.

KINDLY MAKE THEM UNDERSTAND THAT THEY HAVE TO BE CORDIAL AND COURTEOUS WHEN THE SPEAK TO THE CUSTOMER.

IF YOU DO NOT BELEIVE PLEASE ONCE CALL TO THE BELOW NUMBER AND TRY TO BOOK THE GAS ([protected]) . NOT ONE TIME, EVERY TIME I EXPERIENCE THIS UNPROFESSIONAL MANNE FROM THE DEALER.

HOPE YOU WILL TAKE THIS SERIOUSLY AND SOLVE OUR PROBLEM,

Dear Sir/Madam

Every time when we want to book a gas cylinder, the numbers are busy for the dealer.And if we get the cylinder booked it takes minimum 15 days to get the delivery.

Our consumer number is 706670, Pragati Gas (Gurgaon).
Address is 276/12, Gali Number 7, Krishna Colony Gurgaon

Regards

Anand Kalra
Mob.-[protected]

Pl Booking additional cylinder

I am a consumer of Purushottam HP Gas Agency, Nai Basti Malviya Ganj, Katni Dist.Katni.My Consumer No. is 603888. I have booked gas cylinder on 10.10.12 and also I have submitted KYC on same date. Till 5.11.12 I have not got the cylinder. Many times I have remind the agency for delivery of cylinder but now agencies employees are not attending the phone and also not giving response.
Vishweshwar Tirpude mob.[protected]

Dear sir,

This is to bring a kind notice our gas agent is keep dragging for nealy two months not supplying the gas cylinders. i have shifted the house three months back, i have give house agreement statement that i have shifted, but he refuse to utilise that documents... since we are in social service commiment, how long should i wait for the same, he asking another letter from other office. y he is doing this since i have shifted just three street away from previous place.. if you could contact the dealer to issue the needy as soon as possible.. if not i need surrender you service due to not satisfactory service for customer request. Agent in sushindra agencienc Manipal udupi district. kindly to do the needful as soon as possible.. he is not in good attitude to deal with.. even for old customer..

With regards
Sridhar. D

i[censored] required new dealership at ahmedgarh district sangrur than kindly inform me about your requirements

mb. no.[protected]

Dear sir,
I am working as a manager in tata steel in jamshedpur.my residence address is
P-8 nildhi,
near tubes maker club,
Jamshedpur, Jharkhand
i have applied for a new lpg connection In Gupta gas supply agencies( Supplier of HP gas)telco, jamshedpur. At the time of submitting the required documents for new connection the agency told me the connection will be available to me within 15 days. But After one month When i enquired about this matter, they told me that it will take another 15days but didnot convey the reason.After regular follow up when at last they agrreed to give me connection they charge me Rs-4000/- for single cylider connection. I have asked them to give me the break up and i saw they are charging unnecessarily. When i asked them why they are giving the utencils, tea, Gas stove to the coustomer . In this regard i want to have a talk with the HP Gas Costomer relation office . They denied to give me the number and misbehaved, told if you donot take the acessories(utencils, tea, Gas stove) then have connection from other company.
I want to know whether these materials are mandetory with HP Gas Connection. If there any company rules to provide these things to cousomer. I Don't think so.

Please reply.

Dear Sir,

Mera naam Manju Devi hai. Mera Gas Connection no-604740 (Vaishno Gas Service, Binoli Road Baraut, UP). Mera Pichle 1 Saal se is gas agency se pareshan hu. Maine bahut baar agency jakar gas complaint ki hai par meri gas kabhi bhi 25-30 din se pahle nahi aati. Ab to mai bahut dukhi ho chuki hu. Is mahine bhi maine 19/11/09 ko gas book karayi hai jiska booking no-4892 hai. Ye gas bhi abhi tak nahi aayi. Padosiyo se Udhar cylinder maang kar chala rahe the vo bhi khatam ho gaya. Padosi bhi apna cylinder maang raha hai. Par ye Vaishno gas wale kabhi bhi gas time par nahi bhejte. Aapse nivedun hai ki jald se jald koi action le or meri is problem ko solve karain.

Thanking you,

Yours Truly
Tapan Kumar S/o Manju Devi Consumer No-604740
Sound Recordist
(India News Tv media house
okhla new delhi)
Mobile-[protected]

sir mera hp gass agency ka connection hai mera name vikrant kapoor s/o ved parkash kapoor r/o ward no. 12 moh. santokh nagar Garhshankar Distt. Hoshiarpur mera consumer number 719281 hai sir mera connection manjit gass agency, grain market road, Garhshankar, distt. hoshiarpur, punjab
ton issue hoya hai i am getting verry poor service sir consumer card wich 2 number[protected]
[protected] booking waste dittey hoye han ina vichon koi vi phone nahin chakda
jadon asin uthey ja key booking karvande han ta 7 days de dinde han 7 din vich cylinder nahin pahunchda tan aseen uthey jake puchhida hai ta kiha janda hai ke address confirm karvayo main eh janna chahnda han key is trah kiyon hunda hai address confirmkarvake 4 din tak cylinder nahin pahunchda taan pher uthe ja ke puchhida hai tan kiha janda hai ke jagrate wali ground vich cylender dittey jangey jaddon uthey jaida hai taan cylender 50 hundey han te bandey 100 hundey han even kiyon hunda hai jad aseen 10/- delievery de dittey hunde ne taan sanu cylender ghar kiyon hahin pahunchda jekar monthly da 10000 cylinder vikda hai taan usda 100000/- kis khatey janda hai
aseen 2 kilometer door cylinder vaste kiyon jaeye? phir manager noon phone kariye taan manager phone nahin uthanda kiyon ration card te sirf 2 ltr oil milda hai tuseen dasso kitna time gujara karange
kaun kehnda hai ke sada desh ajad ho geya hai sagon gulam ho gaya hai sir ik 60 saal ton upar banda kis taran 2 kilometer ja ke cylinder le ke avega baki kise city example banga hoshiarpur
nawanshahar jallandhar vichh kite inna mara haal nahin hai jinna ke garhshankar da hai manu mera additional cylinder[protected] noo book karvaya hoya si oh manu 5 mahine baad oh vi hoshiarpur complaint karke mileya main is di enquiry karvana chanda haan ki[protected] ton[protected] tak bakian noo kiyon dittey gaye i want quick action main ummed kardan han ke is te quick action leya javega

copy to [protected]@hpcl.co.in
copy to chief minister SRI PARKASH SINGH BADAL
copy to Prime minister SRI MANMOHAN SINGHJI
copy to delhi head quarter
copy to deputy commissionar
copy to food supply hoshiarpur

sir
mere lpg cylinder 4/2/09 ki booking mera booking no 1228 hai aur consumer no. 607146 hai jo aaj 1 mahina ho chuka par cylinder abhi tak nahi mila

Dear Sir/Madam

My consumer no. 619964 and Booking no.440341 dt. 11/01/2011 but till date dilivery not received. 8 days a go of Booking. Please dilivered ASAP

HP Gas Refill — NON LIFTING OF PHONE BY THE DEALER

The HP gas dealer at JEYPORE ( ORISSA) is not lifting the telephone for gas booking / not booking gas over telephone.

i have booked gas on 8 its 11 days now i hvnt gas still, is this the way u work, i m going to change my connection to bharat gas, bcz not once it hapens evry tym and ur dealer at kamle ngr are totally use less...[protected]

My self consumer No 615885 of HP gas distributor M/S Amarsons Gas service bathinda.

I had booked a refill on 18/12/10 and received gas on 1/1/2011l. After one month lapse of previous booking I tried telephonically to book my new refill. I was denied the opportunity on the pretext that 22 days have not been completed after the delivery. Is the obligation of 30 days only on the customer or is it not ur duty to provide the refill gas within 8 days. It is also to inform that ur above dealer do not pick the phone and harass the customer. Today after 22 days of getting the gas tried to book but they didnot answer the phone call. You are requested to take action against the dealer who always harass the customer. waiting for your response.

Dr Anupam Kumar

Delay in HP gas booking

Dear sir,
I am an user of HP Gas and 20days back Ihave booked for refilling my gas. And i have waited upto today morning,
In between I have phoned somany times to[protected], 23082222 and 23083333 but not responsed to my phone. Today morning I have gone to Agency(preveen Gas) They told that, "You are not booking done". and Now Rebooking done. and my ref no. given to me (236611)on 5/5/11.
Whats the problem and too suffering from you in these again again booking from these 20days.
How and what was tobe done and i have taken/taking another 10days for refilling (Totally 30days minimum for refilling )and any body also phones are not lifting and no communication for custumer.

My consumer no: 639274 and agency name is Sri Praveen Gas Agency. Its located in Chinthal, Hyderabbad. I am waited for refill from 20days again now booked. Please kindly now arrange GAS as soon as possible to me.
Don't think otherwise. And We are not satisfactory for Online booking is not correctly of our custemers.
because of Delay and I attemped this is 1st time.
Please KINDLY GIVE CORRECT INFORMATION, Don't Dalay and Co-operate with us If continues ONLINE BOOKING.

Please take necessary action. May be online booking would hepl us .Please take this mater seriously.
Regards
K.MADHUSUDHAN.(Cell no.[protected]/[protected])
Email:[protected]@yahoo.co.in
CHINTHAL, Hyderabad-500037.

My consumer no: 612095 and agency name is Jai Hind Gas Agency. Its located in Kalmod Road Nagpur. I am waited for refill from 10 days again now booked. Please kindly now arrange GAS as soon as possible to me.

Dear, Sir
My Name is Abdulnaim Hafizabdulkarmi Jethra. I m from MODASA, Dist: SABARKANTHA, State: GUJARAT pin cord : 383315 and my consumer no is 634949. Here is Omkar Gas Agency where I noted LPG refill before a 4 days . Still I am not getting a LPG refill and I think here is to sold LPG refill in black. So I think, I am imform you. Life is not possible without food, my family and myself are very much harash by them.
kindly take necessary action on my issue as soon as possible.
Name : Jethra Abdulnaim Hafizabdulkarim Jethra
Costumer No. : 634949
Address :Modasa, Dist : Sabarkantha, State : Gujarat
Agency Name: OMKAR GAS AGENCY

My Name : V. DHANANJAYAN
Address : Survey No.65, Handewadi Road
Near Wonderland English Medium School
Hadapsar, Pune-411028
Mobile No.[protected]

Consumer No.653079

HP Gas Agency - Kiran Gas Agency, Kondhwa, Pune

This is a reminder to my complaint posted on[protected].

Firstly, I would like to inform that the said agency entrusted the delivery of cylinders to some unauthorised party, whose shop is situated at ECP Complex, Handewadi Road, Hadapsar, Pune-411028. The said agency keep the book of all customers and they used to book and distribute the cylinders from their shop only. In view of this, I am unable to know the exact date of booking and also the date of availability of cylinder.

Further, the said agency is charging Rs.350/- per cylinder. This is the with the knowledge and consent of the main agency (Kiran Gas). I am also not getting any receipt to this amount. When we ask for Home delivery of cylinders since we are (family members) employed elsewhere and have no time to collect the cylinders, they used to argue.

When they are charging more than the actual cost of the cylinder, it is their responsibility to deliver the cylinders at Home (Home Delivery), but this is not happending.

You are requested to look into the matter and solve the issue, which will give some relief to me.

Thanks

V.Dhananjayan

I have the complaint of gas agency (shreeram Gas Agency). They dont supply cylinders on time and we have to book the cylinders 15 days when the earlier booked comes. we have a big family of 7 to 8 members and one cylinder is not enough for us. This is the wrong procedure. i[censored] get the cylinder then u should get the next booking within 8 days but this doent' happen. 15days(booking) and 15 days they come . one month its tiresome. other gas agencies have no such problem. if they book in the morning the cylinder arrives in the evening. they doesn't face such problems.then why should we?
this the request from me. And secondly i have one booking i want to apply for second cylinder what should i do and what is the procedure? please tell me each and every step? and secondly what are the charges for getting me the new connection(HP Gas connection).

HINDUSTAN PETROLEUM LPG — Delay in cylinder delivery

My consumer no is 610037, distributer name is H P Kankariya gas agency, new sangvi, pune 411027 . I have booked cylinder on 13 october today on 7th november still i have not received delivery of it, and this is a usual situation, officials should look into this matter immediately .Now this is limit .

Sanganer, Jaipur — Abnormal Delay In Supply

My consumer no. is 143729. I am trying to get LPG cylinder from Sanganer gas agency phone[protected], [protected], [protected] since[protected]. Most of the time telephone is either engaged or not picked by attendants.Till today no supply has been made[protected].
I hope you will take action to smoothen the consumer satisfaction.
Regards
Anand Bihari

jjhjhjhh kkjkjkjkkjjkk

My Gas Conection is Signal

Customer No . 622696
Name : SAtish Kumar Chhotala Thakar
A - 307, Shree Saint Recedency,
Nr. Dharnidhar Avenue, B/H/ Shree Ram Tenement,
Nava Naroda, Ahmedabad.
M: [protected]

Not receved Silinder

GAS BOOKING Date:[protected]

I have taken a new gas connection on 6-8-2010 vide consumer no 615496 from Ajay Gas Sadan @ muzaffarpu, the dealer said that they will deliver the cylinder at home on 7-8-2010, but they fail to deliver the same up to evening, I went their office and complain the same against they said, they will deliver the Gas on 8-8-2010, but since now I haven't recieved the gas, so kindly ask the dealer for necessary action. my contact details as follows.

A.D.V.S.N Raju
H/o. Harinder Prasad Singh
Lane-2 Chitrakut Nagar
Anandpuri Colony
BibiGanj, Muzaffarpur

Mob- [protected] & [protected]

DELAY IN DELIVERY OF LPG CYLENDER
I have gas connection with Hindustan Petroleum Corporation Since last 25 years. The connetion is in the name of lt. Sh. Kailash Chandra Gupta. This connection is my name Rajendra Kumar Agrawal Agter my father'deth. Currently I am staying at Plot No. 162/186, Kumbha Marg, Pratap Nagar, Sanganer, Jaipur ( Rajasthan ) Our current gas dealers are M/S Saraswati Gas Agencies, Sanganer, Jaipur. Consumer Number of ours is 513741.

We have booked our gas 26th of October and we are yet to receive our refil. When enquired over phone, the Company informs us that their delivery boy who comes to our locality is not available is not available and hence suggesting that we should go and collect the same at their office.
Sirs
We are informed by our neighbours that the said company's delivery van has visited our locality on the lst two days. So what they are tellingh is not acceptable . :lease kindly look tn to the matter and advise them to immediately supply the refil.
Thankingh you.
Yours faithfully
Rajendra Kumar Agrawal
162/186, Kumbha Marg,
Pratap Nagar, Sanganer,
Jaipur-302033 ( Rajasthan )
Mob.[protected]

I Vikas Sharma and my Consumer No. 532777, Dealer is Heera Agencies, Malakpet, Hyderabad. I would like to lodge complaint against my dealer as he will not supply refill gas cylinder even after 10 days and when i used to call on the (3) three telephone numbers, always the cassette will be played that the "user is still busy call after some time". So what is remedy available with me, in the present senario of Globalization should i go on each and every occasion, even to verify the when they are going to deliver the refill cylinder. kindly take necessary action against the dealer.

Vikas Sharma
Consumer. No. 532777
Dealer: Heera Agencies, Malakpet, Hyderabad

SIR,
I AM A CUSTOUMER OF HP GAS AGENCY DHOLPUR.I WERE BOOKED MY CYLINDER AS 16.12.14.BUT CAN NOT GIVE MY CYLINDER.I AM TRYING TO TALK WITH THEM BUT THEY DOES NOT GIVE ANY REPLY.PLE TRY TO SOLVE MY PROBLEM.

CUNSUMER NO 2210
NEAR GURUDWARA PALACE ROAD DHOLPUR

HP Gas Limited — Gas is not Provided on time

Dear Sir/Ma'am,

We are using the Domestic Gas connection for home use of HP Gas Limited since 2004. When we apply for the GAS cylinder, they didn't provide us the GAS on time (even sometime they didn't provide the cylinder) & it got delay more than 15 days every month. The agency holder providing the GAS first either their relatives or to the rich persons.

Please look into this matter as this is creating the problem to us which is really un-avoidable.


Gas Agency Name:

Dhakad Gas Agency,
M. S. Road, Kailaras
In front of New Bus Stand, Dist - Morena, MP, India - 476224.

Thanks and Regards,
Murari Lal Gupta,
Shivhare Gali, Pahadgarh Tiraha, Kailaras,
Distt – Morena, MP, India - 476224
Mob: [protected]

Dear sir,

yesterday i complained for gas leakage from morning to evening 7 times and mechanic turned up at 7 pm he just changed the washer and went away. He didnot wait to check the leakage. And the gas was still leaking. Today inthe morning i complained to the agency and its 5 pm and still the mechanc has not turned up.I cannot leave my hose, i cannot cook, what should i do? Iam going to complain to consumer care and sue a case.

I booked in the last week of Oct 2010. Till today 13 Dec 2010, have not received the cylinder. Their phone is most of the time unreachable or busy. If by any chance I get them on phone they promise to deliver next day. But I never got the cylinder. One and half months delay shows the pathetic service provided by them.

Distributor code : 395050
Distributor's Name : Tatini Sales Corporation
Booking Office : Jyangra Chowmatha, Kol - 59

on 14/07/2012 refill booking no. 250454 at 7:48 am but not received the cylinder till today.