Hindware Sanitaryware Collection [HSIL] Complaints & Reviews

Dear Sir,
I had booked a docket with ticket no: KAR0733655 on 07.10.2019 regarding "Non Functioning of Appliance" but my ticket was cancelled with comment "Site not ready". A second (02) Ticket KAR0752291 dated: 17.10.2019 was also cancelled with same commnet. This is the third (03) time, i have booked the ticket with ticket no:KAR0763128, dated: 23.10.2019 but no any resolution have been provided by HSIL (Hindustan Sanitaryware & Industries Limited). Area Incharge numbe (Mr. Abhay)r provided by Customer care is not responding either through SMS or Call. I am feeling helpless in this time. My product is in warranty period and i am getting this type of service. Screenshot of dockets are attached herewith.

I purchased one alpine s 300 italian collection closet along with other house hold fittings during 2016 from the dealer m/s. Grace agencies, a. V. George road, kandanad, kochi-682305 for my new house. The closet found defective by the plumber after the installation, that he noticed scratch with a small line under the corner. The complaint reported to the dealer immediately and registered with the company as per his instruction. The service technician came my home and inspected the complaint and said that it is a small scratch and can be repaired by applying ceramic paste over it. He also added that there wouldn't be having any problem until 10 years. I believed his word. Unfortunately, the scratch began growing and reported the complaint again. (Ref. No. Bh035474). But they refused to accept my complaint by saying that it is crack and hence it can't be either repaired or replaced.

I had filed a complain regarding a crack in the basin which was purchased few months ago,

Hindware has declined to process the warranty.

Dear sender,
Thank you for contacting us,
Please accept our sincere apologies for the delay and inconvenience caused.
To keep you posted on the subject matter, the replacement claim for your product
Cannot be accommodated, because our claim processing team is not sure that mentioned
Issue has risen out of manufacturing defect.
Same has already been communicated to your earlier as well, hence please consider
This as a final reply/answer from our end.

We thank you for your patronage and for considering hindware as your preferred brand.

Regards, customer care, hsil. [protected]@hindware.co.inwww.hindwarehomes.com

— santosh kumar singh wrote: — to: [protected]@hindware.co.in
From: santosh kumar singh
Date: 09/16/2019 10:53pm
Subject: re: fw: singh has service issues regarding wash basins

Can you please explain how can a basin damage with water droplets. Let me file a
Consumer complaint we can discuss the same in court regards,
Santosh kssent by my centric phoneon 16-sep-2019 10:24 am, [protected]@hindware.co.in
Wrote:dear sender,
Thank you for contacting us,
Please accept our sincere apologies for the delay and inconvenience caused.
To keep you posted on the subject matter, the replacement claim for your product
Cannot be accommodated, because our claim processing team is not sure that mentioned
Issue has risen out of manufacturing defect.
We thank you for your patronage and for considering hindware as your preferred brand.

Regards, customer care, hsil. [protected]@hindware.co.inwww.hindwarehomes.com

— santosh kumar singh wrote: — to: [protected]@hindware.co.in
From: santosh kumar singh
Date: 09/13/2019 10:46am
Subject: re: fw: singh has service issues regarding wash basins

Hi am yet to hear back in this sent by my centric phoneon 05-sep-2019 11:41 am,
[protected]@hindware.co.in wrote:
Dear sender,
Thank you for contacting us. We have successfully received your service request.
Following are the details:
• service request no.:bi005407.
Our service center technician will contact you at the earliest.
You would also receive a service satisfaction code. Please share the same with the
Technician/plumber if satisfied with our services.
In case the issue persists, please call our customer contact center on our toll free
Number[protected] or[protected] and our customer care officers will be glad
To assist you.

Regards, customer care, hsil. [protected]@hindware.co.inwww.hindwarehomes.com

— forwarded by hsil care/services/ggn/cd-i/hsil on 09/05/2019 11:41am — to:
From:
Date: 09/04/2019 07:27pm
Subject: singh has service issues regarding wash basins

The following person has submit contact us query
Name:singh email :[protected]@ekcupchai. Inmobile
No:[protected]state:karnatakacity:bengalurupin:560099address :408 b block, avani
Hills apartment, gatigere,
R r nagarreason:service issueprofile:home ownernature of project:residentialservice
Issue regarding:wash basinssuggestions/query:wash basin has cracked from centre,
Just six months of installation, please look into it asap
Disclaimer : this e-mail contains privileged and confidential information
Intended solely for the use of the addressee (S). If you are not the intended
Recipient, please notify the sender by e-mail and delete the original message.
Further, you are not authorized to copy, disclose, or distribute this e-mail or its
Contents to any other person/s and any such actions are unlawful. This e-mail has
Been scanned for any viruses and spam. However, you are advised to carry out your
Own virus checks before opening this e-mail or attachment.

Disclaimer : this e-mail contains privileged and confidential information
Intended solely for the use of the addressee (S). If you are not the intended
Recipient, please notify the sender by e-mail and delete the original message.
Further, you are not authorized to copy, disclose, or distribute this e-mail or its
Contents to any other person/s and any such actions are unlawful. This e-mail has
Been scanned for any viruses and spam. However, you are advised to carry out your
Own virus checks before opening this e-mail or attachment.

Dear sir
I bought hindware hob, year back, since i bought this i m facing problem from day 1, customer care in bangalore is terrible. No technician is is responding, earlier i faced same problem, now again since last 4 days i m following up same issue, one mr. Rajendran, regional head (Mobile number is [protected]) arranged one technician his name is saleem (Mob number [protected]), he asked location map 3 days back and after that never picked my call and mr. Rajendra promising everyday he will send the technician, today when mr. Rajendra called saleem picked the call.
These hind ware customer service is terrible, pathetic

I have purchased hindware 15 l storage water geyser (Acero new, pure white) with warrenty, invoice no: faacfq[protected], invoice date:[protected], 10:53 am.

Complaint raised with hindware customer care for a issue of product and the complaint number is whr0628038, dt : 17.06.19.

I have complained so may times to custcare and local support of hindware but issue was not resolved. After that i have given many emails to [protected]@hindware.co.in & [protected]@hindware.co.in but issue was not attended, simply they will request 12 hours or 24 hour to resolve the issue but that was not happening.
Please do the needful.

I have made request for amc for my hindware chimney on 22 nd july 2019..
When i did not get any response from technician than again i made request for amc on 25th july 2019... Than next day i got a call from technician pankaj kumar... He said that madam i will do ur chimneys minor service, i clearly told him that it is 3 years old chimney so, i need major service now. Later u can do minor.. Than he denied to do so... Than he did not turn up..
Again on 28th i made complaint about it to customer care... They said that they are excalating the issue and my concern will definitely get resolved... So, next day he visited the home and said mam as i clearly told on phone that i will do ur minor service... I can do only that... Then again i called again customer and explained the issue.. They talked to pankaj kumar from ghaziabad branch.. And said as per customer need u can do major service... But he clearly denied on phone to them to do major service.. And than said to me that mam now from hindware company only someone come to do ur major service of chimney...
Since than i am calling to customer care... But excalating the case is not resolving my concern as ghaziabad franchise people are not picking up my call s and not sending anyone for service.. As they told me u just call customer care.. They only resolve ur query..
I have given no. Of mr. Vivek area manager.. Inwas calling him since 3 days. Hebis also not picking up calls.. I messaged him about my concern but it seems that hindware is under the hands of some people.. Who does not follow the company policies to resolve customer queries and give full satisfaction to the customers...
Priya tyagi
[protected]

1. I had purchased a gas hob from hindware store and withing a week or so i noticed black spots appearing on one of the burners.
2. I had filed a complaint to hindware and the guy came and tried cleaning up the spots with regular soap but they did not go away and then they simply replaced the burner
3. But i was not happy with the replacement as i knew that issue is not yet fixed
4. Because i never used the burner and inspite of that black spots appeared
5. Black spots are not concern if they go away after cleaning
6. With the new burner also, i noticed the same spots
7. Refiled the complaint and this time the qa team came along
8. They concluded that the burners have some sort of compressed coating on them and they are left with oil residues. So now when we the burner heats up those oil residue burns leaving the black spots. Worst part is that those black spots do not go away with heavy cleaning also. And we apply too much of force while cleaning, the metallic part of the burner looks 10 years old.
9. Then the qa team asked me to mail the sales manager to replace all the 4 burners. But this time the burners would be cleaned with some industrial solution
10. I told the same thing to the sales manager 2 months back and he is so mean and rude, doesn't even bother to respond or call back.
11. Today i had my tea made on that burner and it spill and i have tried all the possible ways to clean it up but the stains are not going away.
12. And my few months hob is looking 10 years old
13. Its a gas hob and spillages are meant to happen. It should not means that the stains would not go away. Instead they should go away easily with soap solution
14. I have used hobs and cheap gas stoves also but in my last 25 years of experience in the kitchen never ever faced such issue.

Dear sir/madem,
I was purchased a water heater from amazon on 08-dec-2018 and it was sold by m/s. Cloudtail india private limited.

Toll free number
—
On 9th-apr-2019, i made a call over[protected] and register a complaint (Geysar tank leakage) and the (1st) complaint number is whr0559982 the call was assigned to mr. Sridhar s. And he came to my house on 10-apr-2019, and confirmed the tank leakage. After that he told me to escalate the call status to his head office for the geysar replacement.
But after there was no response from the engineer side.

Mail correspondence
—
On 2nd-may-2019, i sent a mail to [protected]@hindware.co.in explaining the case history. - no response received i spoke to the service person (Mobile: [protected]) by 2.48pm, and he told me for waiting the response from his head office.

On 3rd-may-2019, again i sent a mail to [protected]@hindware.co.in stating that awaiting for your response.

On 4th-may-2019, i received a sms with another (2nd) complaint number : whr0581170, and the case was assigned to mr. Sudhakar n, then he called me and asked the case history, after self-explaining the case history he said the call has been already escalated to head office, the replacement product will be deliver soon and he quit the phone.

On 6th-may-2019, i spoke to the service person (Mobile: [protected]) by9.35am, he told me the same story product will be coming from ho.

On 7th-may-2019, i spoke to the same service person and asked him his head in-charge contact, and he gave me the number (Mobile: [protected]) i was tried his number (Mobile: [protected])

On 7th-may-2019, full ring was ringing and he is not picked up the phone.

On 10th-may-2019, i sent a mail to [protected]@hindware.co.in about the status of the replacement. No response received. I was tried his number (Mobile: [protected]) on 10th-may-2019, full ring was ringing and he is not picked up the phone.

On 11th-may-2019, i sent a mail to [protected]@hindware.co.in & [protected]@hindware.co.in about the poor response. I was tried his number (Mobile: [protected]) on 11th-may-2019, full ring was ringing and he is not picked up the phone.

On 11th-may-2019, i got a apology reply from [protected]@hindware.co.in and stating that redirecting to the concerned team. After that no response from anyone.

On 15th-may-2019, i sent the same mail to [protected]@hindware.co.in & [protected]@hindware.co.in about the status i was tried his number (Mobile: [protected]) on 15th-may-2019, full ring was ringing and he is not picked up the phone.

On 15th-may-2019, once again i got a apology reply from [protected]@hindware.co.in and stating that redirecting to the concerned team. (Autoresponder)

On 15th-may-2019, i received a sms with another (3rd) complaint number: whr0591206, and the case was assigned to mr. Sridhar s, i was tried his number (Mobile: [protected]) on 16th-may-2019, full ring was ringing and he is not picked up the phone i was tried his number (Mobile: [protected]) on 4th-jun-2019 11.25am, full ring was ringing and he is not picked up the phone by god grace he picked up the phone on 4th-jun-2019 by 3.15pm, and he told me the process is going on and you will get the product within 5 to 10 days.

On 14th-jun-2019, i called him number (Mobile: [protected]) and asked about the status, again he told me to wait for 2 days.

Today 27th-jun-2019, yet the problem is not solved by anyone. From 9th-april-2019 to till date, i am totally frustrated and i hope this may be solved when your intervention.

Attached the all details for your reference.

Thanks
Chandra sekar d
Flat no. 16, elegant flats,
61, gandhi road, velachery,
Chennai - 600042. Ph : [protected]

I am having issues with the water purifier model is moonbow a) it is leaking b) stopped working.I have followed up with the Cutomer care and the service manager multiple times but it is getting delayed everytime and it is like harrassing the customer. I have written multiple mails but no response to that as well.I need your help to take this up forward.My complaint number is WPR0617681.

Within two months of purchase, water pump motor stopped functioning. I called customer care, opened a ticket (ACR0615076). I told the executive Ramesh @[protected] about the problem. He came just to show his face i.e. came without a spare part. He then told to come back after 7-10 days. I was shocked, but then even after arguments, he just left. He went back and closed the ticket with status "successfully closed". I escalated to the center manager MR. Srnivas @[protected] . He make fake promises to get the part replaced next day. After waiting for two days, I escalated it further to the area manager Uttam Chandra @[protected]. He too make false promises to send the engineer immediately. Today four days are over and still Uttam is yet to send his engineer. This is after multiple follows with him daily. I asked the call center to escalate the call further, but they told they can't do it.

Today close to 10 days are over, and despite tickets, escalations and all, no one has come to rectify the problem. This is the pathetic customer service provided by HSIL.

So buyers please understand this before buying any product from HSIL.

One month back, i bought an air cooler from hindware but its motor is not working. Many times i call to their customer care and also to their service engineer but both of them always give me different date and even some times they don't receive my call. Now i am really tired by these things. This is my complain number acr0586901. Now i am facing lot of problems....

I bought a air cooler 2 month back and its water pump stopped working,

i called the customer care and raised complaints multiple times but till now no assistance is provided, hindware is big company but i never thought it will fool its customers like this.

complaint No below

ACR0575515
ACR0563930

Note: Never buy Hindware products their warranty is just for the sake of paper not for customers.

This is regarding my complain that i had registered due to some leakage in one of hindware kitchen mixture. When the service man visited my house, he told that the issue is with leg of the mixture which does not come under warranty.
I want to ask this question that leg of a mixture is also part of it and comes with the set when we buy it then how come its not covered under warranty? When you sell the product at that time you say that use our product and you dont have to worry about it for 10 years and later when it comes to service you guys shows terms and conditions that this is not covered? If the leg is also a hindware product then why that is not covered under the warranty?

I am very disappointed with the service. I will never ever buy any of your products and will make sure none of my friends buy it.

Mcd sweeper — complaint for street sweeper

9 reviews
Su surender2004
Submit a complaint
This is to inform you that the street sweeper in my locality is not regular. Drains becomes overflow due to choking which is casing due to garbage. When people complaint about it, she used very bad language & some time abuse the neighbour people also. She is taking from 50rs each month for every home but from the peoples who are complaining due to her bad behaviour, she asked 100rs for every month & who are denying for this she is droping all the garbage infront of his home. Same has happened with me also 2-3 times. I also complaint but no one is listening. Now i request the mcd officers to take action against her. Warming

My sanitary product (Cedar) italian collection, flash button and top lid went off, so went to shop for purchase roam and i didn’t get product. Every shop say to replace enter product but i need only lid alone. So i thought to complain to company itself no one service according to customer favour everyone favour sell there new product (14000 rs) but mylid date aprromiate[protected] save for me. If company is not ready solve my complain pls consumer (Friends) go for other company which u can get spare to replace so soon

I have purchased 13 hindware italion collection brand wash besins and 13 toilet seats from hindware dealer aggarwal bath concepts, 36 madhya marg, sector 7 - c, chandigarh 160017 vide invoice no 18341 of book no 382 dated 20.08.2016 for my guest house at manali. Bill/invoice is in my husband's name cause he was purchased these items for my guest house. After a gap of approximately 13-14 months it has been observed that fine air cracks having started from five to six wash besins. A gap of some time these cracks turned into big cracks and visible as broken. While made complaint at toll free number [protected] and mail id [protected]@hindware.com of hindware and dealer. Their technision visit the site on 20.08.2018 and submit visit report mentioned appered air cracks. Now the same thing happened with one toilet seats also. I have made online complaint for this also but no one came to visit the site to check actual cause. While talked to hinndware officials, simply denied that our quality team has disapproved your commplaints without checking the facts and site visit. I have made several calls to hindware executives and dealer also at his mobile no [protected] starting from the month of july 2018. They simply linger on my complaint and not give satisfactory answer. Some text message i have received for disapproval of my complaint. I have mailed and and made several call to mr. Tejas patil (Head of north india of hindware) at his contact no [protected], and email id tejas. [protected]@hindware.com, not responded. Then dealer provided me another number of hindware officials mr. Gurpreet ji talked also at his contact no [protected] and mr. Ritesh quality team of hindware at [protected] also not responded.

Dear, sir/mam i have purchased hindware chimney on 23 oct through amazon, simultaneously i have registered installation request i. E aai0405330, however no representative from hindware come for installation of chimney. It is very poor response of company. Please raise my issue and resolve the same at the earliest. I am resigning in palam new delhi. Then it is very difficult to get service in remot area?

Hello,
This is regarding the customer care horror we are facing for around a month now.
So far the SR opened, technician assignment and call transfer chain between 21st August till 3rd September –
1. First faulty service given by Subrata Routh
2. SR No. AH30311: Subrata Routh No service
3. SR No. AH036802 : Call closed
4. SR No. AH036802 :Re opened : Ramya Ranjan Banik No service
5. SR No. AH036802: Transferred To : Subrata Routh No service
6. SR No. AH036802 : Call closed
7. SR No. AH045967 :New SR opened : Goutam Mondal No service
8. SR No. AH045967: Transferred To : Ramya Ranjan Banik : No service
Last Mr. Ramya Ranjan said that he will not be able to provide service and recommended us to call back to the customer care toll free number.

We have registered a complaint for fixing a water leakage in our hanging commode around 2nd week of August. After much follow up the technician came (Subrata Rauth). After rendering the service after he collected the satisfaction code from us as well. With in 5 mins of his leaving we noticed that the water leakage has resumed and now even the flush buttons were jammed. We immediately called him back as couldn’t have gone too far, informing about the multiplied issue. He responded that he has already left the vicinity and will look into it next day.
We were completely taken aback by the response as not only he didn’t fix the issue but, on the contrary, multiplied it many folds. Still with no option left we relented. Because of the leakage we had to keep the water supply of the entire washroom closed making the entire essential utility non functional.

From the next day the ordeal started for us which is now going on for weeks. Not only Mr. Subrata didn’t return but even after raising tickets for more than 4-5 times in the customer care, we have yet to receive any service. To add insult to the injury every time the call is assigned to a technician, he calls up and fixes an appointment but never turns up and by the end of the day we receive an sms of either closure of the call or transfer to a new technician. As both me and my husband are working we needed to take leave from our office to attend to the sudden appointment form the technician. Every time when they call in the morning when we have already left for office and we are request them to come after 5, the response is if we go near that location then we will come. As if they need to pick up some grocery as per their convenient route.
When we raised a complaint against the technician harassment, we were assured by the customer care authorities that appropriate action will be taken but our plight continues to this day.

We are totally distressed and in acute mental agony for this continuous harassment we are going through, at the hand of such a renowned company and its customer care.

Please help.

1. This is pertaining to one of the Indian style closet bought by me manufactured by hindware company(Please refer service request number AH015067 on 10 August 2018.). I bought this closet from Lalita Enterprises, Trivandrum on 28/12/2016. After 7-8 months some cracks started appeared on the periphery of the flap of the toilet. While cleaning, it started falling down. Again another crack is appeared on the product and another piece of the toilet again fallen down while cleaning. Now the third crack is started appearing on the toilet. I realized now that it is because of the problem in the product and that is why it is getting cracked again and again. Accordingly I called hindware customer care and registered a complaint. I received two calls from following numbers:-

(a)[protected]

(b)[protected]

2. The caller from first number told me to keep the bills ready and told to produce the same when the technicians visit the site. The caller from the second no also told me to keep the bills ready. I told him that the product was bought one and half years back and will take some time to check the bills. He again told me to find the bill and launch a complaint again. After finding the bill I called your customer care again.

3. On 11 Aug 2018 I got a message at 1918 hrs from Hindware firm saying following lines “ we are unable to accept your warranty claim, as product concern reported by you is not a manufacturing defect”. I bought a product from a reputed company like Hindware with a confidence that you don’t compromise on the QUALITY of the product and the product will not have any defects. In addition you will give a sincere advice and services as boasted by the firm. I still not understood as to how the firm like Hindware WITHOUT SEEING the product installed at my home can assess and say that defect of the toilet fitted in my home is "NOT A MANUFACTURING DEFECT"?

4. I never expected such a casual and an irresponsible act from a reputed company like Hindware. The company should understand that the customer is not a fool to take the company's illogical conclusions. The company also should have a commonsense to understand that the fitting charges are even more than the cost of the product. Just for the sake of it, no one ask for the warranty services.

5. Hindware firm bosts of 10 year guaranty for their product. The behaviour of the customer care will put a question on the same. So when ever you buy a sanitary ware, plese don't go as per the company claims. look on the customer review and then buy the product.

I'm resident of pune who purchased star s toilet from hindware listed dealer m rajendrakumar & company (Mangalwar peth) on 27th july friday 2018. The dealer delivered the toilet without box or packaging and left my premises. After 2 days when we wanted to fit the toilet there was a crack on the upper side which we noticed but the dealer blamed us for not checking the delivery and accepting it. We are at no fault as we trusted the dealer since he was listed by the company. But today the company and the dealer have neglected the issue and asked me to buy a new toilet since they cannot replace it now. Complaint number ag045537. I suggest you all to buy the sanitaryware and check it atleast 3 times after deliver before their person leaves your premises. Now i am bearing a loss of rs3600 which is considerable for a common man like me.