Hindware Sanitaryware Collection [HSIL] Complaints & Reviews

Geyser purchased on 16.08.2020 from Flipkart
1st incident of short-circuit on 08.11.2020
(Reported to Flipkart and Hindware) Solution: Coil replaced by Hindware after numerous follow-ups by phone and emails. Flipkart did not helped for escalating the issue. They only say its a "brand problem" only they will give solution.

2nd incident of short-circuit on 22.03.2021 again Flipkart did not helped for escalating the issue. They only say its a "brand problem" only they will give solution. Hindware did not even called up because i seeked replacement and refund of this faulty/ unsafe/ dangerous/ defective manufacturing done by them. Till date i am waiting for call from Hindware.

Atleast, Flipkart can take stand of delisting such brands from their website and applications.

Both flipkart and hindware are least bothered for this. I think they would have been happy only if some accident would have taken place due to this faulty and dangerous piece of geyser of made by Hindware and sold by Flipkart.

I bought a Hindware kitchen pullout faucet from Delhi Paint and Sanitary store, Jagatpuri and installed it to my kitchen after 10-15 days.

After installation, not even a single day it worked properly, there is no pressure in the water coming out from faucet and after a few days, it stopped working. When I complaint for it, enginner visited my place and told me that he has no idea how to fix this kind of the faucet as he has not taken a training on this.

He then tried several things and could not fix that. After a few days another person came and told me that the faucet is defective and he has raised the issue to their quality team.

When i followed up with the quality team then i got a response that there is no defect in the faucet and they cannot do anything about it.

Even after several follow-up, neither my problem is resolved not i am getting any response from quality team for it's replacement.

All other faucets are working properly at the same pipeline.

I bought this faucet for Rs 6000/- and neither I can use it because it is not working and nor i am getting any resolution/replacement from Hindware.

I am not sure what do they mean by warranty when they are not resolving problem.

I am very much disappointed after buying a faucet from this reputed brand. :-(

Purchased Calisto water purifier 5 months back.
I raised issue On 3rd Feb 2021 with service number: WPR1356527
And they are saying some part has to deliver to them from 20 DAYS.

What a pathetic service.
I feel like It is Very easy to cheat a customer and nobody cares.

Extremely poor technical service. Chimney was purchased in october 2020 and it spoilt in Jan 2021, hardly 3 months o[censored]sage. Complaint was raised on 23rd of jan and still no response from this horrible company. Sick and tired of calling them everyday, same excuses everyday. If a repair doesnt happen anytime soon, I hope i can return it and get a refund.

Ticket No. for reference - KAR1339316

Respected dignitaries,
I'm Apurv S. Dey from sawmill area, lashkaribagh, Nagpur 440017.
As your garbage collection group demands money form us just to collect garbage from us and even at that is refuses to collect our garbage as its normal household waste. Please have a look sir now its really irritating and irresponsible behaviour from your department.
The problem is not yet solved. The garbage collection team is really bad in behaviour and very irresponsible for us. Rather solving our issues they are challenging us to file a complaint against them and do what ever we want but they will continue there this behavior. So annoying. The vehicle no. : MH49AT5401, tata zip XL

I have brought a Hindware Calisto water purifier, it stopped working and customer care stopped responding to the complainants, I have tried contacting them alot of times but failed to get any resolution

I have two commodes which has cracks on it and were broken.
Hindware assitant have come and checked it and provided information to the company.

But I have received a call from customer care informing me that the complaint is rejected.

There was no reason why the request was rejected.

I was even asked by one of the customer support person to not call back as we would not be getting the claim on this.

The company is not at all bothering about the customer's after the purchase is done. It is just leaving the customers and the trust on the company being damaged.

We have seen many cases which are rejected. I want to know the reason why the complaints raised are rejected without any reason even if the product is in warranty.

I need justice on this please!!!

Hindware kitchen product Glass HOB in main kitchen exploded while cooking food.
I have been sending multiple emails and contacting you almost everyday for the past couple of months.
If it was a minor damage I should have ignored. Despite of innumerable phone calls, mails and whatsapp messages the company is ignorant and reverting with the assurance of contacting us, though they never have. Because of the blast I requested the the company to take up the responsibility and replace the HOB but they have not.
The mental stress and agony my family went through is so devastating and painful.
My wife suffered minor Injury as well whilst cooking.
This is my second complaint on this forum
No family should go through these types of problems because of Hindware products.

Needed 4 numbers flush tank valve piston (Hydra). Spare not available. Called service centre they say spare is not available. Location Vile Parle east, Mumbai
It is not fair and reasonable by the company to say product spares is unavailable. The company gurantees the product normally for 10-15 years. Now i have to break walls of bathroom to install new system. If this is condition of a so called genuine company like hindware.
Such a pity for hindware. Please don't introduce such products if you are not capable of maintaing spares and service.
Highly incompetent service.

Hindware geyser 25 L not working

I bought a Hindware Atlantic 10L Storage Water Geyser on 17-Oct-2020. Within 2 months I am facing leakage issue with it. After too many call to customer services & Area Manager (Neelkanth Enterprise), service guy came and said they will change its water tank and asked to me wait for 1-2 days. I called him on 2nd day but he again asked me to wait for 2 more days. I called him again after 2 days but he is repeating to the same line and asking to wait for more days. I tried reaching many times through email & Phone to their customer support & Area Manager but not one assisting me.
Service Request No.: WHR1295279

The flush is not working propoerly

I bought it on 19may 2019 continues gas leaking from the pipe side despite being complain many times but nothing could be done by hindware service instead their executive came n rudly behaved without done anything they left because of this whole scenario my family suffered a lot.it like a mental torture.

I bought a Hindware geyser and it is in warranty.
I had a issue with the filament and the service guy came but said there
is no stock for new part. It has been 2 weeks now and there is no response from them.
Pathetic service.
Service Request No.: WHR1244824

I am really upset with your service. It has been almost 20 days and my complaint does not resolve yet. Service centre called me and said 2 days more and than again 2 days more and again... I am using many brands product but not facing this type of service that you provides. Now I don't recommend your brand product to anyone and also giving a review which I am facing. Now I am going to through product in scrap and buying new product any other brand.

Dear sir/ madam,
Hindware kitchen product HOB in main kitchen exploded while cooking food by my wife.
Kindly inform you the horrible condition of this HOB blast. If it was a minor damage Iwe should have ignored. Despite of innumerable phone calls, mails and whatsapp messages the company people are ignoring this horrible tragedy Because of the blast I requested the the company to take up the responsibility and Replace the HOB. The mental stress and agony my family went through was so devastating and painful.
My wife got minor Injury on her fingers.
No family should go through these type of problems because of Hindware products.
Thanks

This is to bring in your notice that I, Mr. Tilak Raj Jain resident at P-3 vijay vihar uttam Nagar New Delhi- 110059, had purchased 6 Pcs of Concealo Tank with 80mm Plate dated 05.01.2018 vide bearing invoice no. VES-1307 from vijay electricals and sanitations having GSTIN: 07AAJPK4307R1Z9, uttam nagar.

We are facing lot of difficulties with your concealo tank from the date of Purchase as stored water in tank get leaked after sometimes for which we have lodged complaints many times.

As per your policy, warranty period of Concealo Cistern(in wall tank) for residential purpose is 10 years.

However, after lockdown, we are facing same problem again for which we have lodged complaint. Then a person from service center came and said you have to pay charges of ₹250/- + GST for this as company have change their policy from retrospective effect- warranty now reduce from 10 years to 2 years.

And when we deny to pay the amount. He said you have only option to lodge compliant against the company because most of the people are doing same.

I the above deponent, lodge complaint for the same.

If my request in not accepted and problem i am facing not resolved within week. I will lodged RTI/CPGRAM against your malafide policy. This practices will definately hinder your goodwill in general public.

Contact Details

Mobile No.- [protected]
Email ID- [protected]@gmail.com

We have 2 bathrooms with hindware company's seats and in both of those bathrooms we are facing issue of "flush tank is not filling up/ filling up very slowly". Due to which it has become very difficult to use toilet. This problem comes every 2-3 months and the toilet seat is in warranty, so company repairs it for free but this month i have contacted hindware company multiple times, still they have not addressed the issue. I have registered complaints multiple times on their website, toll-free number etc. They even sent acknowledgement message on FRIDAY that "Dear HSIL Customer, Your SR no. CK009728 is assigned to Gurdas singh.Your satisfaction code is 7171, Please share it ONLY if you are satisfied with work" TODAY ITS WEDNESDAY. Still nobody from Hindware has come for repair. Please help addressing this issue.

Geyser was not working since June 2020. Customer care engineer visiting in June told me the product need to be upgraded and asked me to pay Rs. 2200 towards a geyser.

Have paid Rs.4400 towards 2 geysers. But since payment, no body is responding to my calls either through phone or mail.

Following up for the last 5 months. Fed up with the worst customer care provided by Hindware.

I am planning to file a case in consumer court. Can someone guide me how to go?

I have raised a complaint in july 2020 with hindware as my geyser is not working. technician came and confirm there is an issue with the product and it needs to be replaced. since then i am following up multiple calls and emails. in the month of aug 2020 they asked to upgrade to higher model and pay 2200 rs to avoid future issues. i made the payment and informed Nandesh manager send the payment receipt also. since then i am following up with hindware customer care, they say there is no manager/supervisor on the floor and i have sent multiple email to fix still no response. This is worst service and they don't care of the issue. I have called Nandesh manager multiple times still no response from him.