Home Credit India Finance Complaints & Reviews

I have pay my EMI before due date but home credit charge me for not maintaining EMI ammount

I am getting too much calls and i am fed up, please don't send unwanted and harassing calls

IN spite of several reminder mails they are not giving clear information & clarity repeating same mail. For 4 months of moratorium they have increased tenure for 22 months & 90000 of loan amount i will be paying 2, 82, 450 don't understand what kind of calculation is this people are being charged with heavy interest & they are claiming that supporting & helping customers by increasing tenure. In other banks & NBFC for 4 months of moratorium increased max for 6 months but here it's literally official robbery. Kindy help customers like me & many from this.

I am not a customer of Home Credits and yet I receive daily 2-6 automated calls from this company using different numbers. This is turning into daily harassment and there is no way I can contact them to stop this. I am suffering from last 2-3 months now. They even got my number fraudulently as I have never shared it with anyone from Home Credit. Please remove my number from your database. i have attached screenshot of one days call list. All the numbers are from Home Credit - around 8 calls.

I have paid my monthly emi on 11 October 2021 but home credit again debited 1954 Rs from my bank account. How you can do this to me . Because next emi date is 4th november but you debited now on 13th october 2021 . Please refund my amount otherwise I will take action against you because it's illegal... Without my permission you did this and I have paid emi of this month ... So how you can do this to me.

My contract id-[protected]
maine 13th may 2019 ko home credit se 200000/- a ka personal loan liya jiski tenure thi 42 month 9160 ka monthly installment after 10 installment timely its due to covid-19 lockdown maine 4 month ki moratorium li... ab compony ne lockdown ke baad tenure kar di 60 month... matlab 164880/-interest lagaya... logo ko maar ka interest...are 4 month covid ki vajah se pareshan the log aur inhone loot macha rakhi... phir bhi maine 91600/-ke 10 installment bharne ke baad sattelment karne ka socha jo hua 160000/-main jiski maie 1st part 60000/- 4 march ko aur 2nt part 50000/-ki 8th april ko pay ki... phir 2nd lockdown lag gaya...aur 3rd part 50000/-ki nahi kar paya... ab yeh log jaan lene pe utar aaye hainn..call karke mental harresment karte hain.. family valo ko bhi but ISKI COMPLAIN MAIN PMO INDIA AUR CMO GUJARAT KO KARUMGA RBI MAIN BHI COPY DALUNGA...2 loan timely pay karne ke baad yeh 3rd loan tha mera bit compony ko apne cliant ki kuch padi hi nahii... bus usko to marva ke dumlena hain... please help CMO INDIA... COMPLAIN DALUNDA MAIN... SAB JAGAH agar kuch huaa mujhe toh jimmedar home credi ka malik khud hoga...

Dear Team, // Serious Concern // Reference my contact no [protected] . I am raising a complain due to telephone call harassment on daily basis 2 to 5 calls daily. I have also contacted to toll free no [protected] mentioned on web http://homecredit.co.in and mailed to [protected]@homecredit.co.in for stop call me/harassing but story remain same. My concern:- I am receiving unwanted calls approx 2 to 5 times on daily basis even on Sunday from your company (Home Credit) with different different numbers. As per your executive on daily calls "mangesh dhotre have mentioned my contact no as friend", However I do not know him personally and not taken any loan, I have already requested to your executive that please remove my mobile number from your database but they do not do any thing and warned that you will receive daily call the statement like "Kar lo jo krna hai call toh aaegi" i have recorded this clip on my multimedia phone. Requesting you to please remove my m.no from your database and do not call Their behaviour is very rude when they talk to me. Please help us from getting disturbed and harassed, it will be a great help to have our peace of mind!

I have already completed my mobile lone but home credit three times amount deduct in my account and continue deduction every month so please stop deduction and refund my deducted amount
My lone number is [protected]

Keep abuse me ad and my mom regarding the money how I give money... They act like they're from delhi police lady direct call my mom and start abuse ... I will do suicide

As mentioned have availed personal loan of 90000 & EMI of 4035 am paying regularly. Opted for Moratorium for 4 months. Now suddenly they have increased tenure from 48 months to 70 months i will be ending paying 282000 for 90000. How could they do this & also interest is too high for 4035 EMI - Principal is 700 & rest is Interest. Kindly help,

My contact number is [protected]

I always pay my installment by 12th of every month although due date is 14 of every month.

But from last month i.e August I gor esc deduction message of 590 rupees for 4 times..

Then wat was point of online payment..

Hello there I am wajid khan and I have purchased a mobile from home credit website on emi I have paid the entire amount of my loan and I also have N.O.C
Issued by home credit india then why your recovery agents are calling me shouting on my family for payment and threatening for 420 case against them please sir/mam whoever saw this please help me and save me from them Thanks 🙏🏻

I have taken cash loan from home credit company I paid my all 24 EMI on time .
In the meantime I have taken 4 months mortorium facility so I paid one extra EMI
Total paid EMI -25 loan tenor -24 EMI.

Now home credit tell me pay 1904 rupees more for mortorium interest amount.
Which is higher rate of interest more than 40%

I mail fallowing this for last two months but no one helping for that .
I wrote a mail for this but they mailed me my interest certificate .

I ask simple question that send me 4 months mortorium interest which you charge me but no one help ...

Now last ten days collection team calling me multiple time in day and some of them telling me ...

Loan kyo liya aukat nahi thi ...
Paise nahi hai bharane ke liye ...
Bharana hi padega kuchh nahi hoga...

That's words they are used.

My loan account number-[protected]
Name - VimalKumar R Singh
Mobile number-[protected]

I am requesting you Please help.

Thanks and regards,
VimalKumar R Singh

Sir, Maine last year mobile phone liya tha home credit se EMI par, har mahine 1535 dene the 6 month tak, maine sari EMI ka bhugtan kar diya tha, ek EMI meri 8 october 2020 ki thi jo maine 18 october 2020 ko kari thi, usse pehle lockdown lag jane ki wajah se mere pass income bhi nahi thi to meri october 8 ki payment 18 oct 2020 ko hui aur november ki bhi advance mai kar di thi.ab company support team mere pass baar baar call karke mujhe preshan karti hai ki apko 4, 697 apka bakaya hai, mai itne paise kha se de paunga, maine kayee baar advance payment bhi inko kari hai aur october ki late hone ki wajah se yeh mere se itna amount maang rahe hai .aur mujhe aaj tak koi loan closer letter nahi diya hai abhi tak, woh bhi dena chahiye inhe..
mera loan account number hai-[protected], register mobile number hai.[protected], suresh sahu

Dear sir/madam

It been more than 40 days and after so many calls and email still my issue is not solved yet
Every time they say I have forwarded your concern to the management but didn't get any response from them.

My name is rishil patel

Home credit contract ID - [protected]

As per RBI guideline for NBFC is applicable NBFC shall give notice to the borrower in the vernacular language or a language as understood by the borrower of ANY CHANGES IN THE TERMS AND CONDITIONS INCLUDING DISBURSEMENT SCHEDULE, INTEREST RATES, SERVICE CHARGES ETC

As per rbi circular of 27 march 2020
RBI/2019-20/186
DOR.No.BP.BC.47/21.04.048/2019-20

In respect of working capital facilities sanctioned in the form of cash credit/overdraft (“CC/OD”), lending institutions are permitted to defer the recovery of interest applied in respect of all such facilities during the period from March 1, 2020 upto May 31, 2020 (“deferment”). The accumulated accrued interest shall be recovered immediately after the completion of this period.

Complaint in details

My loan summary before loan restructuring

Loan amount - 98000
Fixed Interest rate - 36.50%
Emi - 5703
Tenure - 36 months
Total amount payable to home credit - 205, 308

My loan summary after I used 4 months moratorium

Loan amount - 98000
Fixed interest rate - 36.50%
Emi - 5703
Tenure - 52 months
Total amount payable - 296556

I had used 4 months moratorium I have to pay extra rs91, 248

According to moratorium policy calculation I have to pay approx -RS 23, 478
Not more than this according to rbi

Then why to i have to pay 91, 248 instead of 23, 248

I have spoken which home credit customer service executive they told me the interest amount has been transferred to outstanding principal amount, hence to maintain my emi constant and so they have increased the loan tenure.

According to moratorium circular
The accumulated accrued interest shall be recovered immediately after the completion of this period
And home credit has to inform me about the changes in loan summary as per RBI guideline
If they call me I would have paid the total amount but they have transferred my accumulated accrued interest into outstanding principal amount

Because they didn't call me nor any email I have to pay extra rs 91248

It is violating the rbi guideline for not informing the customer about changes in Loan summary.

I told the same things to Rakesh gupta (customer service executive) he told me home credit doesn't have time to call each and every one that why we have made the changes without your concern this is totally unethical.

And the other agent told by seeing your increasing financial burden they have increased tenure so the emi amount will be constant. I asked them how do they know that I have financial issue he told me
We have ASSUME.

That proved it's clearly home credit
Fault because they have assume my financial condition
And increase the tenure from 36 to 52

If they had call me to pay the amount I would have paid it

I am ready to pay the accumulated accrued interest.

I hope my problem will be solved as soon as posible and I have been facing stress due to home credit and their customer service agents.

Thanks regards
Rishil patel

Dear sir/madam

It been more than 40 days and after so many calls and email still my issue is not solved yet
Every time they say I have forwarded your concern to the management but didn't get any response from them.

My name is rishil patel

Home credit contract ID - [protected]

As per RBI guideline for NBFC is applicable NBFC shall give notice to the borrower in the vernacular language or a language as understood by the borrower of ANY CHANGES IN THE TERMS AND CONDITIONS INCLUDING DISBURSEMENT SCHEDULE, INTEREST RATES, SERVICE CHARGES ETC


As per rbi circular of 27 march 2020
RBI/2019-20/186
DOR.No.BP.BC.47/21.04.048/2019-20

In respect of working capital facilities sanctioned in the form of cash credit/overdraft (“CC/OD”), lending institutions are permitted to defer the recovery of interest applied in respect of all such facilities during the period from March 1, 2020 upto May 31, 2020 (“deferment”). The accumulated accrued interest shall be recovered immediately after the completion of this period.

Complaint in details

My loan summary before loan restructuring

Loan amount - 98000
Fixed Interest rate - 36.50%
Emi - 5703
Tenure - 36 months
Total amount payable to home credit - 205, 308

My loan summary after I used 4 months moratorium

Loan amount - 98000
Fixed interest rate - 36.50%
Emi - 5703
Tenure - 52 months
Total amount payable - 296556

I had used 4 months moratorium I have to pay extra rs91, 248

According to moratorium policy calculation I have to pay approx -RS 23, 478
Not more than this according to rbi

Then why to i have to pay 91, 248 instead of 23, 248

I have spoken which home credit customer service executive they told me the interest amount has been transferred to outstanding principal amount, hence to maintain my emi constant and so they have increased the loan tenure.

According to moratorium circular
The accumulated accrued interest shall be recovered immediately after the completion of this period
And home credit has to inform me about the changes in loan summary as per RBI guideline
If they call me I would have paid the total amount but they have transferred my accumulated accrued interest into outstanding principal amount

Because they didn't call me nor any email I have to pay extra rs 91248

It is violating the rbi guideline for not informing the customer about changes in Loan summary.

I told the same things to Rakesh gupta (customer service executive) he told me home credit doesn't have time to call each and every one that why we have made the changes without your concern this is totally unethical.

And the other agent told by seeing your increasing financial burden they have increased tenure so the emi amount will be constant. I asked them how do they know that I have financial issue he told me
We have ASSUME.

That proved it's clearly home credit
Fault because they have assume my financial condition
And increase the tenure from 36 to 52

If they had call me to pay the amount I would have paid it

I am ready to pay the accumulated accrued interest.

I hope my problem will be solved as soon as posible and I have been facing stress due to home credit and their customer service agents.

Thanks regards
Rishil patel

Hi Team,

From 3 weeks I've been trying to close my loan, no one is even bothered to respond to the request or provide me the details.

I have been ended up paying interest last month and now again they are delaying to provide me the details, not sure why they are doing this. I have lost all my patience and valuable time.

They are providing me amount which doesn't have any breakup details. They delay the response and mention after the EMI you can raise request to close the loan.

Kindly help me the breakup details for the foreclosure amount and procedure to close the loan so that I can close my loan as soon as possible for the loan contract [protected].

Name: Suresh Babu N
Ph: [protected]
Email id: suresh.[protected]@gmail.com

Regards,
Suresh

I want to Stop my ecs charge as I have complete my loan facility, why are you charging my ecs when I am completely done with my loan please get my money back

I have taken personal loan from Home Credit India Finance in the year of 2018 for the tenure of 42 months and i have paid all the emi's on the time.
after moratorium they automatically increased loan tenure from 42 months to 49 months. i have sent mail to the company grievance officer and customer care team,
i haven't received any update.
i have paid 34 EMI's till date and as per my contract with Home Credit India Finance now only 8 EMI's is left. but they sent mail me that my still 15 EMI is left.
they are doing fraud with me, why should i pay when as per contract only 8 EMI is left.
please help me in this case.

Hello My Personal loan ([protected])was clear via axis bank on dated-26/08/2021.till date i have not received NOC letter by home credit.i will try to contact customer care many times but not replied. They ask we will contact you in 48hrs but today gone already 12 days and still not receive that NOC i want NOC by mail & also hard copy.

Mail id [[protected]@gmail.com]. Mo-no:-[[protected]]