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Home Credit India Finance Complaints & Reviews

4.2
Updated: May 12, 2026
Complaints 1109
Resolved
920
Unresolved
189
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Home Credit India Finance reviews & complaints page 16

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T
The VikashPatil
Dec 23, 2020
Resolved
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Resolved

Address: Hinghaj society vijalpor navsari

Hello sir/mam
i am vikas pandurang patil and i m from gujarat navsari.
i want to close my loan and i have been already talk to your many customer care executives but your customer care executives does not support any time and gave any kinds of excuses and gave any information pls give me my for close letter for close loan, if you are not able to give me then i will take a action cos i dont want to conintue your loan
Aug 12, 2021
Complaint marked as Resolved 
Home Credit India Finance customer support has been notified about the posted complaint.
Dec 23, 2020
Updated by The VikashPatil
Hello sir/mam
i am vikas pandurang patil and i m from gujarat navsari.
i want to close my loan and i have been already talk to your many customer care executives but your customer care executives does not support any time and gave any kinds of excuses and gave any information pls give me my for close letter for close loan, if you are not able to give me then i will take a action cos i dont want to conintue your loan
Verified Support
Jan 06, 2021
Home Credit India Finance Customer Care's response
Dear Sir/Ma'am,

Thank you for contacting Home Credit.

In reply to your query, we are unable to fetch the contract ID basis the details mentioned in your email. Hence, we request you to kindly share your contact number/loan number.

Once we receive the details, we shall check your account and assist you accordingly.

For any further help, please feel free to contact us on below mentioned contact details. We assure our best services at all times.

Regards,

Customer Care Team
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    S
    Shrutika Rane
    from Delhi, Delhi
    Dec 18, 2020
    Resolved
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    Resolved

    I have paid 6 emi's and the remaining balance on 3dec 2018 .I called the customer care told them i want to foreclose the loan nthey told me procedure and didn't activated my fore closure request and started debiting again from Aug 2020 ... As i have paid all the amount on 3/12/2018 then also they are deducting the amount
    Aug 7, 2021
    Complaint marked as Resolved 
    Home Credit India Finance customer support has been notified about the posted complaint.
    Verified Support
    Dec 18, 2020
    Home Credit India Finance Customer Care's response
    "Dear Customer,

    Thank you for contacting Home Credit.

    We regret the inconvenience caused to you in this regards.

    In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

    Once we receive the details, we shall check your account and assist you accordingly."
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      R
      rahul raho
      from Powai, Maharashtra
      Dec 15, 2020
      Resolved
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      Resolved

      Im not there customer, but still i'm receiving call regarding some name
      i've raised many complaints but nothing worked
      please take action
      thanks in advanced.
      Aug 12, 2021
      Complaint marked as Resolved 
      Home Credit India Finance customer support has been notified about the posted complaint.
      Verified Support
      Dec 16, 2020
      Home Credit India Finance Customer Care's response
      Dear Customer,

      Thank you for contacting Home Credit.

      We regret the inconvenience caused to you in this regards.

      In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your contact number

      Once we receive the details, we shall check your account and assist you accordingly.
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        N
        Narasimhadasari
        from Powai, Maharashtra
        Dec 14, 2020
        Resolved
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        Resolved

        I am following this company since 1 month for my loan statement account ( history of my payments I made ) but they are not providing the document. Everytime they ask for 3 days time and ensure me I will get it after 3 days.
        I have been mentally tortued and harrsed by this company. I have 3 call records where there executive ensuring me I will get it by three days.

        I have to take loan but my bank has asked my previous loan history ( statement of account ) But Home credit India Finance is not providing.

        I am requesting this digital complaint forum to please take action and help me.

        I have call records of these people

        Below mentioned are the people whome I have spoked with
        Chandra Shaker - customer support executive
        Prasad Nagraj - Supervisor
        Home Credit - Customer service
        [protected]
        Gurgaon.
        Aug 12, 2021
        Complaint marked as Resolved 
        Home Credit India Finance customer support has been notified about the posted complaint.
        Verified Support
        Dec 16, 2020
        Home Credit India Finance Customer Care's response
        Dear Customer,

        Thank you for contacting Home Credit.

        We regret the inconvenience caused to you in this regards.

        In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

        Once we receive the details, we shall check your account and assist you accordingly.
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          R
          ritiknegi07
          from Powai, Maharashtra
          Dec 1, 2020
          Resolved
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          Resolved

          Without any noticed he sent recovery agent in home.
          he already report to cibil.and announced me as a defaulter
          i m not able to pay emi I am jobless.

          or Dhamki or de raha ha
          Aug 9, 2021
          Complaint marked as Resolved 
          Home Credit India Finance customer support has been notified about the posted complaint.
          Dear Customer,

          Thank you for contacting Home Credit.

          We regret the inconvenience caused to you in this regards.

          In reply to your query, we have registered your concern and you will be contacted within 48 hours.

          Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

          For any loan related information, use our Mobile App.

          Regards,

          Customer Care Team
          Dear Customer,

          Thank you for contacting Home Credit.

          We regret the inconvenience caused to you in this regards.

          In reply to your query, we have registered your concern and you will be contacted within 48 hours.

          Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

          For any loan related information, use our Mobile App.

          Regards,

          Customer Care Team
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            J
            jaiswalparitosh43
            from Mumbai, Maharashtra
            Nov 20, 2020
            Resolved
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            Resolved

            Dear Sir/Mam,

            As I Paritosh Jaiswal as a customer of HOME CREDIT INDIA FINANCE taken a PL in my name in which I always paid my entire EMI's before due date but for the of Nov'2020 I am not able to get paid because of I have got an major accident in previous month, where i had got a multiple inguery and my right hand got factured.

            where I got shifted to Patna Bihar along with my father as he is a JUSTICE in Patna Bihar

            and also I am taking a complete bed rest and same as I already send Dr prescription to the company then after company is getting my threating for legal action against me and also they are giving me continuous call and getting me irritate for the smae
            Aug 10, 2021
            Complaint marked as Resolved 
            Home Credit India Finance customer support has been notified about the posted complaint.
            Verified Support
            Nov 24, 2020
            Home Credit India Finance Customer Care's response
            Dear Customer,

            Thank you for contacting Home Credit.

            We regret the inconvenience caused to you in this regards.

            In reply to your query, we are unable to fetch the contract ID basis the details mentioned in your email. Hence, we request you to kindly share your contact number/loan number.

            Once we receive the details, we shall check your account and assist you accordingly.

            Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

            For any loan related information, use our Mobile App.

            Regards,

            Customer Care Team
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              N
              nsaurabh
              Nov 17, 2020
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              My loan contract no. [protected] is closed on[protected] but I haven't received 'No dues certificate' yet(today date[protected]. Your customer care executive told me that you will receive your 'no dues certificate' on your registered email after 10 days but today is 14th day and I didn't received 'No dues certificate'. Provide 'no dues certificate' ASAP.

              Contract No. [protected]
              Reg. Mob no. [protected]
              Home Credit India Finance customer support has been notified about the posted complaint.
              Verified Support
              Nov 18, 2020
              Home Credit India Finance Customer Care's response
              Dear Customer,

              Thank you for contacting Home Credit.

              We regret the inconvenience caused to you in this regards.

              In reply to your query, we wish to inform you that we are already working on your concern and your Relationship Manager will share an update on same shortly.

              Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

              For any loan related information, use our Mobile App.

              Regards,

              Customer Care Team
              Nov 18, 2020
              Updated by nsaurabh
              Comment karne ke baad delete bhi kar diya HomeCredit mahashay?! Waah
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                N
                nsaurabh
                Nov 13, 2020
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                My Loan Contract ID no. [protected] was completed 10 days ago. Customer care executive said no dues certificate will be send on reg email id within 10 days but I haven't received no dues certificate yet. Please issue no dues certificate as soon as possible.
                Home Credit India Finance customer support has been notified about the posted complaint.
                Verified Support
                Nov 18, 2020
                Home Credit India Finance Customer Care's response
                Dear Customer,

                Thank you for contacting Home Credit.

                We regret the inconvenience caused to you in this regards.

                In reply to your query, we wish to inform you that we are already working on your concern and your Relationship Manager will share an update on same shortly.

                Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

                For any loan related information, use our Mobile App.

                Regards,

                Customer Care Team
                Nov 18, 2020
                Updated by nsaurabh
                Comment karne ke baad delete bhi kar diya HomeCredit mahashay?! Waah
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                  Z
                  Zohããn Ãĺi
                  Nov 6, 2020
                  Resolved
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                  Resolved

                  Address: B212 shed ashoka garden bhopal govindpura 462023

                  Mujhe apne mojuda loan me se safe pay suvidha hatvani he jisse mujhe emi me kuch amount kam hojayega mera loan no [protected] he mere duvara home credit customer care mein call kiya gaya tha mera do bar phone disconnect ho gaya hai isliye mujhe yahan per complaint darj kara nahin pad rahi hai anurodh hai ki mera safe pakka payment hata Diya jaaye aur meri EMI mein vah payment kam kar diya jaaye
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Home Credit India Finance customer support has been notified about the posted complaint.
                  Nov 06, 2020
                  Updated by Zohããn Ãĺi
                  Muje mere mojuda loan [protected] ki safe pay ki suvidha hatvani he
                  Verified Support
                  Nov 11, 2020
                  Home Credit India Finance Customer Care's response
                  Dear Customer,

                  Thank you for contacting Home Credit.

                  We regret the inconvenience caused to you in this regards.

                  In reply to your query, we wish to inform you that we have raised your concern for further investigation and we will update on same within next 48 hours.

                  Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

                  For any loan related information, use our Mobile App.

                  Regards,

                  Customer Care Team
                  Verified Support
                  Nov 13, 2020
                  Home Credit India Finance Customer Care's response
                  Dear Customer,

                  Thank you for contacting Home Credit.

                  We wish to inform you that we have terminated your Safe Pay service and service charges will not apply in future EMI.

                  Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

                  For any loan related information, use our Mobile App.

                  Regards,

                  Customer Care Team
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                    R
                    REMYA K R
                    Nov 2, 2020
                    Resolved
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                    Resolved

                    Hi, I purchased a loan of 125000 from this company in October 2019, I paid 5 months emi till March 2020. Emi is 4947. interest 22.5%/pa. term 48 months.

                    I opted 5 months moratorium. Now they are requesting me to pay EMI 4947 for 70 months. I told them I am ready to pay 5 months moratorium interest of 17000 as one time payment now and will continue paying 43 emis out of 48 as I have already paid 5 emis.

                    They do not agree with that they want to get 346000 from me instead of 237000 for just the loan of 125000. I don't understand why I am liable to pay 22 emis more just opting 5 months moratorium. Pls review attachments thoroughly and take action against this frauds
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Home Credit India Finance customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 11, 2020
                    Home Credit India Finance Customer Care's response
                    Dear Customer,

                    Thank you for contacting Home Credit.

                    We regret the inconvenience caused to you in this regards.

                    In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

                    Once we receive the details, we shall check your account and assist you accordingly.

                    Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

                    For any loan related information, use our Mobile App.

                    Regards,

                    Customer Care Team
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                      B
                      Bijit Baro
                      from Abohar, Punjab
                      Oct 20, 2020
                      Resolved
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                      Resolved

                      Address: Third floor, Tower C, DLF Infinity Towers, DLF Cyber City Phase- II, Gurugram
                      Website: consumercomplaints.in

                      Dear Sir/Ma'am, This is very sad to inform you that I took the cash loan from HomeCredit India Pvt Ltd 1 year ago. I had been paying the EMI on time but due to corona virus pandemic I couldn't pay the loan amount since March month 2020 delayed in paying the amount. Paid the one emi on October's month of Rs.6965 with 350 penalty charge on 12th October which was my emi is 6615. Daily receiving unlimited calls from company and I already tells them about my situation and different different executive calls and harassing me. I'm in big trouble they never try to understand my problems. I recently paid the amount of Rs.6965 on 12th but since last two, three days again they are forcing me to pay the emi of Rs.6615. I'm so helpless I somehow managed the amount of 6965 but again after 3, 4 days of the payment they are forcing me to pay the amount and on 12th October they sent the executive for the collection Money from home without informing me. Which is so unexpected from HomeCredit and insulted me in my locality and they also harassed me lot and also harrsing.
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Home Credit India Finance customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 11, 2020
                      Home Credit India Finance Customer Care's response
                      Dear Customer,

                      Thank you for contacting Home Credit.

                      We regret the inconvenience caused to you in this regards.

                      In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

                      Once we receive the details, we shall check your account and assist you accordingly.

                      Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

                      For any loan related information, use our Mobile App.

                      Regards,

                      Customer Care Team
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                        M
                        Maasingh
                        Oct 19, 2020
                        Resolved
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                        Resolved

                        Address: Soorsagar

                        Sir only 1 emi overdue because covid 19 effect september due but i pay october emi home credit apply 850 due charges why call center call per minute again and again why mentally harresing why very disturb i want avoid charges please
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Home Credit India Finance customer support has been notified about the posted complaint.
                        Dear Customer,

                        Thank you for contacting Home Credit.

                        We regret the inconvenience caused to you in this regards.

                        In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

                        Once we receive the details, we shall check your account and assist you accordingly.

                        Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

                        For any loan related information, use our Mobile App.

                        Regards,

                        Customer Care Team
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                          M
                          Maasingh
                          Oct 18, 2020
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                          Address: Chandploe

                          Sir sep overdue emi charges avoid please because I effect covid 19 and hospitalised after I pay October emi please charges hataye to emi pay karunga apke customer boys misbehaving i record call i taken action to misbehaving my brother and call again and again
                          Home Credit India Finance customer support has been notified about the posted complaint.
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                            Z
                            Zameer069
                            from Powai, Maharashtra
                            Oct 18, 2020
                            Resolved
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                            Resolved

                            Hello Sir/Madam,
                            My name is Zameer Khalid
                            Contract no. [protected]
                            Mobile no. [protected]
                            Email- [protected]@gmail.com

                            I have paid my final EMI amount of Home Credit on 07/10/2020
                            So they said you will get NDC in 10 days from the last payment date but now today on 17/10/2020 they are saying when I complaint about it in customer care they are saying we have taken your request for NDC and you will get it in next 10 days
                            But I required NDC in urgent for some bank work
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Home Credit India Finance customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 11, 2020
                            Home Credit India Finance Customer Care's response
                            Dear Customer,

                            Thank you for contacting Home Credit.

                            We regret the inconvenience caused to you in this regards.

                            In reply to your query, we wish to inform you that we have sent NDC letter at your registered email address on 18-OCT-2020. If you are unable to find the NDC (No Due Certificate) in your Inbox, please check your spam and junk folders.

                            Additionally, we would like to inform you that, the NDC (No Due Certificate) you would receive on email will be password protected. ​

                            Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

                            For any loan related information, use our Mobile App.

                            Regards,

                            Customer Care Team
                            Loan noc
                            No noc
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                              M
                              Midhun Thangavel
                              Oct 15, 2020
                              Resolved
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                              Resolved

                              Address: 63/4 nehru nagar sivanpuram colony mettupalayam 641301

                              HI sir I have cleared my phone loan and i want NOC of the same in hard and soft copy, so pls kindly provide me as soon as possible.

                              Contact number: [protected]

                              Mobile number: [protected]

                              Name : MIDHUN.T
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Home Credit India Finance customer support has been notified about the posted complaint.
                              Oct 15, 2020
                              Updated by Midhun Thangavel
                              HI sir I have cleared my phone loan and i want NOC of the same in hard and soft copy, so pls kindly provide me as soon as possible. Almost 45 days waiting for the NDC letter.. very urgent for bank loans

                              Contract number: [protected]

                              Mobile number: [protected]

                              Name : MIDHUN.T

                              Dear Customer,

                              Thank you for contacting Home Credit.

                              We regret the inconvenience caused to you in this regards.

                              In reply to your query, we wish to inform you that we have sent NDC letter at your registered email address. If you are unable to find the NDC (No Due Certificate) in your Inbox, please check your spam and junk folders.

                              Additionally, we would like to inform you that, the NDC (No Due Certificate) you would receive on email will be password protected. ​

                              Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

                              For any loan related information, use our Mobile App.

                              Regards,

                              Customer Care Team
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                                S
                                shakil ahhmad
                                Oct 10, 2020
                                Resolved
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                                Resolved

                                Address: YAMUNA VIHAR DELHI 53

                                Dear I am deposit my first Emi on dated 27 Feb 2020. And during thise lock down According to Delhi govt I am not deposit my March, April, may. But after this than lockdown will remove staps .I am again pay my Emi on regular time 27 on due time..this is regular time interval such as JUNE, July, August, September thise installment i am pay but the Home credit last two time fine on me August and September..1250rs And 350each months But why ...so I need your help plese call me [protected]
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                Home Credit India Finance customer support has been notified about the posted complaint.
                                Dear Customer,

                                Thank you for contacting Home Credit.

                                We regret the inconvenience caused to you in this regards.

                                In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

                                Once we receive the details, we shall check your account and assist you accordingly.

                                Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

                                For any loan related information, use our Mobile App.

                                Regards,

                                Customer Care Team
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                                  G
                                  gk0311
                                  Sep 27, 2020
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                                  Address: gurugram

                                  To,
                                  Respected sir/madam

                                  I have taken a loan for an amount of rs. 1, 23, 000/- having 48 emi’s of rs. 4, 595/- per month starting from 07.09.2018 till 07.08.2022 at a flat rate of interest @ 19.83 % with loan contract bearing no. [protected] dated 13.07.2018 and i have paid 24 emi’s, upon calculation rs. 48, 782/- was to be paid but rs. 67, 810/- was paid, so the balance amount of rs. 19, 028 should be adjusted in my loan account.

                                  Another loan for an amount of rs. 60, 000/- having a 48 emi’s of rs. 2, 231/- per month starting from 07.07.2018 till 07.06.2023 at a flat rate of interest @ 19.62 % with loan contract bearing no. [protected] dated 01.06.2019 and i have paid 15 emi’s, upon calculation rs. 14715/- was to be paid but rs.22018.54 /- was paid so the balance amount of rs.7303.54 should be adjusted in my loan account.

                                  I was paying all the emi’s on a regular basis and called upon your office and emailed you to enquire about my loan account status and asked to settle the accounts, but received a cold response and you have sent me loan schedules on mail which was shocking to see that you have charged a floating rate of interest on the principal amount borrowed from you instead of fixed rate of interest and increased the emi’s which is wrong and illegal as per the settled terms of contract between you and myself, if it was told to me earier i would not have taken loan from you.

                                  So i request you to look into the matter and help me out in this aspect, else i will be constrained to ask my bank to stop the instalments and further take legal action against you at the earliest possible.

                                  Thanks & regards

                                  Girish kumar

                                  Mobile - [protected]

                                  Thanks a lot. Thanks for the mail. Looks good to me.
                                  Home Credit India Finance customer support has been notified about the posted complaint.
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                                    gk0311
                                    Sep 26, 2020
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                                    Address: chawri bazar delhi

                                    I have a two personal loan from home credit rs 123000 and 60000 for 48 emi
                                    one loan 123000 i paid regular 24 emi i want close loan i call the company
                                    but company demand approx rs 84000 . but my according 123000 loan ammmouunt intrest for 48 emi 97564
                                    i paid 24 emi . of rs 4595 pm. then company adjust intrest first in our account and principal ammount less i said company when i paid 4595 pm i ttotal paid 110280 your 123000loan ammont and intrast 97564=220564 total
                                    when i paid 110280 then iwiil pay one time then intrest ammount 48782
                                    now total outstanding 123000 +48782=171782 i allraady paid 110280
                                    then my out standing 61502
                                    but company not ralize and not compromise plese help me
                                    thanks
                                    girish kumar
                                    [protected]
                                    Home Credit India Finance customer support has been notified about the posted complaint.
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                                      P
                                      Priya Dolorus
                                      Sep 25, 2020
                                      Resolved
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                                      Resolved

                                      Address: Bangalore

                                      I always paid my emi on time but this time due to covid 19 i developed health issues and still not received my salary but these people are going on continuously harassing me and calling my mother also for the same. As my mother is so not healthy i am not able to work properly because of this torture. Set 10 times mail still they don't bother.
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      Home Credit India Finance customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 28, 2020
                                      Home Credit India Finance Customer Care's response
                                      Dear Priya,

                                      Thank you for contacting Home Credit.

                                      We apologies for all the trouble faced by you for your Home Credit Loan.

                                      We understand that the rapidly evolving COVID19 situation could be posing challenges for you to pay EMI on time. We are sorry to know about the situation you are going through.

                                      As per telephonic discussion had with your Relationship Manger on dated 26-Sep-2020, we would like to inform you that you have confirmed that will make the payment against your loan by 03-Oct-2020.

                                      Hence we have stopped the collection activities on loan till 04-Oct-2020.

                                      We would request you to please make the payment September month's EMI payment along with the late payment charges and call our customer care Number.

                                      Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

                                      For quick access to your account information, please use our Home Credit Mobile App. To download it from Play Store click here.

                                      Regards,
                                      Priyanka
                                      Customer Support Team
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                                        Ajung Moz
                                        Sep 24, 2020
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                                        Address: Gurgaon

                                        What do i do after resolving my complaint??
                                        Home Credit India Finance customer support has been notified about the posted complaint.
                                        Please notify me immediately whether i can be return my package and get back the amount money or not.jum
                                        Home Credit India Finance Customer Care's response, Nov 11, 2020
                                        Verified Support
                                        Dear Customer,

                                        Thank you for contacting Home Credit.

                                        We regret the inconvenience caused to you in this regards.

                                        In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

                                        Once we receive the details, we shall check your account and assist you accordingly.

                                        Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

                                        For any loan related information, use our Mobile App.

                                        Regards,

                                        Customer Care Team
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