Verified Support
Sep 17, 2020
Home Credit India Finance Customer Care's response Dear Customer,
Thank you for contacting Home Credit.
We regret the inconvenience caused to you in this regards.
In reply to your query, we have registered your concern and you will be contacted within 48 hours.
Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.
For any loan related information, use our Mobile App.
Regards,
Customer Care Team
Sep 23, 2020
Updated by paritosh_12 To Honable Consumer Forum,
New Delhi.
As I Paritosh Jaiswal would like to inform you that I had received a call from home credit customer care executive MR. Adesh Kadam on dated 21/September/2020, Time:- 5:50PM, where he was making a continuous argument till 7 minutes where he and his company was just denied to accept their mistakes which was they done.
Where he hold me that moratorium for month of July 2020 & August 2020 you apply at late time but they are totally wrong.
As I am sending the mail copy confirmation from their executive where it is clear mentioned the date and time of moratorium for aforesaid month & same as all conversations is also available their...
So, I request you kindly help me out to get resolved my issues and provide me a proper justice for my aforesaid issues...
************************************************
Dear Team,
As I let you know that I already take a permission for Moratorium of different month so, how you can make a ECS hit...
Regards
PARITOSH JAISWAL
M/S Varanasi Auto Traders {Proprietor}
# [protected]
From: [protected]@homecredit.co.in
Sent: Tue, 22 Sep 2020 11:50:00
To: jai.[protected]@rediffmail.com
Subject: Re: Moratorium for month of September
Dear Paritosh,
Thank you for contacting Home Credit.
Apologies for the inconvenience you have been through.
As communicated by your dedicated manager dated 21-Sep-2020, the ECS return charges levied on your bank account against your ECS bounced on due date of both loan accounts.
We did not observed any Special Hit presentation on your loan account from our end. Please make the payment as per revised repayment schedule to avoid further collection activities, late payment charges and maintain good credit score.
Further, if you have any discrepancy in the resolution provided, we request you to share us the valid proof of your claim. So, that we can check and assist you accordingly.
Please note: Do not fall prey to EMI Moratorium Frauds. Home credit will never ask for your OTP, Net banking, Mobile banking password, Customer ID, UPI pin etc. for deferring your EMI payments.
For quick access to your account information, please use our Home Credit Mobile App. To download it from Play Store click here.
You can also Chat with us between 9:00 AM - 6:00 PM from Monday to Saturday for account related query or request.
Now get up to 20% discount on Samsung products at Home Credit website, available on easy EMI options. Check Now.
Regards,
Shruthi.S
Customer Care Team
![Cent Bank Home Finance [CBHFL]](/thumb.php?bname=1&src=cent-bank-home-finance-cbhfl.jpg&wmax=182&hmax=300&quality=90&nocrop=1)
Thank you for contacting Home Credit.
We regret the inconvenience caused to you in this regards.
In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.
Once we receive the details, we shall check your account and assist you accordingly.
Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.
For any loan related information, use our Mobile App.
Regards,
Customer Care Team