Home Credit India Finance Complaints & Reviews

Sep 02, 2020

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused to you in this regards.

In reply to your query, we have registered your concern and you will be contacted within 48 hours.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

For any loan related information, use our Mobile App.

Regards,

Customer Care Team

Aug 23, 2020

Home Credit India Finance Customer Care's response Dear Roshan,

Thank you for contacting Home Credit.

We are sorry for the inconvenience caused to you.

We would like to inform you that, we have already forwarded your concern to the relevant department on 22-Aug-20 and the reference number for the same is 04985017. You will be contacted by our dedicated relationship manager regarding your concern shortly.

We appreciate your understanding in this regard.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

Regards,

Customer Care Team

Aug 20, 2020

Home Credit India Finance Customer Care's response Dear Surender,
 
Thank you for contacting Home Credit.
 
With reference to your email for No Objection Certificate (NOC), we have forwarded your detail to our concerned team your dedicated relationship manager will get in touch with you within next 48 hours.
 
Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

Regards,  

Customer Care Team 

Aug 20, 2020

Home Credit India Finance Customer Care's response Dear Surender,
 
Thank you for contacting Home Credit.

This is in regards to your concern[protected] registered with Home Credit.
 
As discussed with you over the call today, we would request you to update your primary email ID in our records and then send us an email from it to register your request.
 
You can easily update it via our Mobile App. Please:
1. Log in to our Mobile App
2. Go to 'My Profile'
3. Click on 'Edit' in the email section
4. Enter the email ID and click on ‘Continue’  
5. As a part of the verification process, you will receive an OTP on the email ID. Enter the OTP in our Mobile App and click on 'Verify'
 
After successful verification, your email ID will be updated in our records instantly.
 
You can also get your request registered and your email ID updated by contacting us through the OTP verified chat or registered primary email ID.
 
Updating your primary email ID in our records, safe-guards you from any kind of financial loss or leakage of your personal details. It also helps in processing your requests pertaining to account/services specific changes & loan related documents such as NOC (No Objection Certificate) and NDC (No Due Certificate).

Additionally, in order to register your request for RC (Registration Certificate) update kindly share us the below detail.
1. Last Paid EMI (Equated Monthly Installments) amount

Post receiving the same we will check and assist you accordingly. Meanwhile, we have closed this concern from our end.
 
Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

For quick access to your account information, please use our Home Credit Mobile App. To download it from Play Store click here.

You can also Chat with us between 9:00 AM - 6:00 PM from Monday to Saturday for account related query or request.
 
Regards,  

Customer Care Team 

Aug 17, 2020

Home Credit India Finance Customer Care's response Dear Dharmndera,

Thank you for contacting Home Credit.

We apologize for the inconvenience caused to you.

In reply to your query, we would like to inform you that we have already addressed this issue and sent an email in this regard on 05-Mar-2020.

Further, we would request you to kindly check and share us the updated CIBIL report at our email id [protected]@homecredit.co.in in case of any discrepancy to check and assist you accordingly.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

Regards,

Customer Support Team

Aug 17, 2020

Home Credit India Finance Customer Care's response Dear Geet,

Thank you for contacting Home Credit.

We apologize for the inconvenience caused to you.

We would request you to share your 10-digit Loan Number OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

Regards,

Customer Support Team

Aug 17, 2020

Home Credit India Finance Customer Care's response Dear Dipti,

Thank you for contacting Home Credit.

We apologize for the inconvenience caused to you.

In reply to your query, we would like to inform you that we have sent you an email regarding the concern on 9-Aug-2020 and addressed it successfully.

Further, we would request you to provide us date, time and department through which you have received the call at our email id [protected]@homecredit.co.in to investigate and assist you accordingly.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

Regards,

Customer Support Team

Jul 31, 2020

Home Credit India Finance Customer Care's response Dear Jigar,

This is in regards to your concern registered with Home Credit.

As discussed with you over the call today, we would like to inform you that you have availed EMI moratorium for the month of May 2020 hence, applicable interest amount has been charged to you.

We would request you to pay the EMI as per the signed loan summary.

We appreciate your patience and understanding in this regard.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

For quick access to your account information, please use our Home Credit Mobile App. To download it from Play Store click here.

Jul 21, 2020

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused to you in this regards.

In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

Once we receive the details, we shall check your account and assist you accordingly.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

For any loan related information, use our Mobile App.

Regards,

Customer Care Team

Jul 21, 2020

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused to you in this regards.

In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

Once we receive the details, we shall check your account and assist you accordingly.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

For any loan related information, use our Mobile App.

Regards,

Customer Care Team

Jul 14, 2020

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused to you in this regards.

In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

Once we receive the details, we shall check your account and assist you accordingly.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

For any loan related information, use our Mobile App.

Regards,

Customer Care Team

Jul 06, 2020

Home Credit India Finance Customer Care's response Home Credit India Finance — Cheating and deducting amount by misusing mandate form

Dear Virjesh,

Thank you for contacting Home Credit.

We regret the inconvenience caused to you in this regards and apologies for the delay in response.

We would request you to share your updated Bank statement or updated bank pass book copy on our email ID [protected]@homecredit.co.in for further investigation.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

For any loan related information, use our Mobile App.

Regards,

Customer Support Team

Jul 06, 2020

Home Credit India Finance Customer Care's response Home Credit India Finance — Moratorium check box not activating it

Dear Sameep,

Thank you for contacting Home Credit.

With reference to your email related to EMI Moratorium, we regret the inconvenience caused to you in this regards and apologies for the delay in response.

We would like to inform you that Moratorium for the month of July'2020 is activated on the loan contract.

To avail this service for next month, please download the latest version of our Mobile App and follow the steps given below:
a. Log in to our Mobile App
b. Click on Menu on the top left corner of the App
c. Select ‘EMI moratorium’
d. Tap the checkbox ‘I want to avail EMI moratorium’
e. Click on ‘Continue’For any loan related information, use our Mobile App.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

For any loan related information, use our Mobile App.

Regards,

Customer Support Team

Jun 29, 2020

Home Credit India Finance Customer Care's response Home Credit India Finance — About foreclosure of loan

Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused to you in this regards.

In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

Once we receive the details, we shall check your account and assist you accordingly.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

For any loan related information, use our Mobile App.

Regards,

Customer Care Team

Jun 25, 2020

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for contacting Home Credit.

We regret the inconvenience caused to you in this regards and apologies for the delay in response.

In reply to your query, we wish to inform you that we are unable to fetch the contract ID basis the details mentioned in your complaint. Hence, we request you to kindly share your registered contact number/loan number.

Once we receive the details, we shall check your account and assist you accordingly.

Please note: Do not fall prey to EMI Moratorium frauds. Home Credit will never ask for your OTP, Net Banking or Mobile Banking password, customer ID, UPI-PIN, etc. for deferring your EMI payments.

For any loan related information, use our Mobile App.

Regards,

Customer Care Team