Home Credit India Finance Complaints & Reviews

May 25, 2018

Updated by shub1995 no update from company side

May 25, 2018

Updated by Dipesh R barot Dear Sir/madam,

Thank you for your reply.

I am trying to send you mail many times on your [protected]@homecredit.co.in but I got return mail as the reception's mailbox is full so I am unable to sent you mail.

Screenshot of the same attached for your reference.

Please share your another I'd is available.

Thanks.

May 26, 2018

Updated by Dipesh R barot A waiting for your reply.

May 28, 2018

Updated by Dipesh R barot Dear sir/madam,

Please update me on my Loan status.
Still any reply not received from your side.

May 29, 2018

Updated by Dipesh R barot Dear sir/madam,

Still no reply received from your side. I already sent so many mails to on [protected]@homecredit.co.in but I have received only one mail on 25th May and they told me if amount not credited in my account then I will share my updated bank statement.

Same day I have shared my bank statement and after that I have sent another 3 maila but no answer received from you side.
If you are unable to process my Loan then please update me so I can arrange loan from another bank. Still amount is not credited in my account and in home credit mobile app my emi due on 18july. Why I should pay emi even I don't get payment.
Please do the needful.
Thanks.

May 31, 2018

Updated by Dipesh R barot Dear sir,

Still amont is not credited in my account.

i am sending you the bank statement. form 21rd to 31th may.

i sent many mail to [protected]@homecredit.co.in but unfortunately did't get any reply.

kindly look into the matter on priority and solve the issue as soon as possible.

waiting for your earliest reply.

Regards

Jun 05, 2018

Updated by Dipesh R barot Dear home credit team.
This is ridiculous after 18 days my issue is not solve. If you are unable to fulfill your comitmen then why you're playing with customers.
I every time I call in your customer care services and your executive give me answer to mail my issue on your care id and after so many mail I don't receive any help from you side.
Now Im hoples.
You people just chited with people I don't think you able to provide loan. Even after consumer complain I received only one reply. This is to much.
Hope I got reply after this comment.

Jun 07, 2018

Updated by Dipesh R barot Still not received any calls or mail from home credit. Im sending mail daily but you people not responding on my mails and calls.

May 24, 2018

Updated by sushil2385 Dear sir/madam
As your reply that the payment has been rejected due to Invalid Beneficiary Account / IFSC. So pls give me suggestions that should I change the account while reapplying the loan once again or apply with same account for the successful transaction pls give me feedback.
Thanks ...

May 25, 2018

Updated by sushil2385 Am sushil namdev gaikwad my online cash loan (Contract no:[protected]) of 50000 rs has been sanction from your side (On date11/05/2018) but till date my loan amount has been not transferd in my account. I have called many times to your customer care they told me that your loan amount has been already transferd on date 14/05/2018. (Time 3:25 min)
My compalint has been registred on date 15/05/2018 and on 25/05/2018 date your customer excutive told me that your loan amount has been once again transferd via imps from our side on ttime 3:33 min but my amount has been not yet credited.
Now again the your customer excutive tellig that pls sha re the bank account statment. This is second time the loan amount has been not credited and once again they will take 10 days for this issue. I want ugrent feedback.
Once again i am sending statment.
Mobile number:[protected]

May 28, 2018

Updated by sushil2385 As telephonic conversation with your senior executive regarding my loan dibusement rejection issue, they gave me reasone is the payment has been rejected due to Invalid Beneficiary Account/ IFSC. And to make the succuessful disbursment of your loan amount you have to send bank detaills to us.
So pls see the bank details of my account as below and pls send me my loan amount as earliest as possible.
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]
Name: Sushil Namdev Gaikwad
Bank Name: ICICI Bank.
Account Number:[protected]
Bank add: Thane Vartak Nagar Branch,
RTGS/NEFT IFS Code:ICIC0000268.
[protected][protected][protected][protected][protected][protected][protected][protected][protected][protected][protected]

My Loan Contract Number :[protected]
My Registred Mo Nuber : [protected]
I am attaching my one check leaf as bank deatils also.
i want ugrent feedack pls

May 24, 2018

Updated by Sidra khan031 LOAN number is[protected]

My mother took a personal LOAN from your worst company for 1.25 rs since then she was olwz paying her emis on time last month she was unable to pay her emi coz of huge financial crisis she lost her job she was hospitalized and on the other hand she lost her husband called CUSTOMER CARE dept have spoken with rajna anjali n many more supervisiors and representatives abt the same infrmd thm ol n even dropped an email on CUSTOMER CARE email address got the approval that i can make the payment this month with late fees charge already informed them that on may 26th 2018 wil do the needful n even infrmd to your ### collection team representatives and their supervisiors and line manager in a day i receive hundreds of calls when i spk with supervisiors they promise me that i wont receive any phone calls from collections dept further on but still i m getting hundreds of phn calls your representatives need some kind of proper training coz they dont understand english nor they understand hindi i dont know what kind of monitoring u all do to give the feedback to ur representatives god knows my concern is eVERY COMPany has a policy for unforeseen circumstances and since the day 1 already infrmd ur team that wil make the pymnt on may 26th 2018 when i have already got the approval from cust care dept n evn whn hv alredy spkn with collections line mngr then y m i getting phn calls one of the worst company i have came across with in my life collections rep doesnt allow to spk with ther sup n line mngrs and tk LOAN for 1.25lacs n dont knw y n how she has to pay double of that to u guyz none of the company hs such a huge highest inst rate biggest mistake of my life am i going to write a proper blog for your ### ### company n wil advise ppl not to take any kind of LOAN from your company fraud company too n before you revert me with some crap read my complain properly n listen all the phone recordings n read ur terms n conditions for unforeseen circumstances n who so ever monitors ur calls for quality purpose i think he or she also doesnt know how to do that n not giving proper feedbacks to representatives ### worst cust service provider

May 24, 2018

Updated by Sidra khan031 Do read my whole complain properly then only revert me i dont want any kind of crap revert from any one and do provide me ur headoffices phone num n managing directors senior managements email address to so dt i should also explain them about my concern to them. Loan number[protected] all representatoves are unprofessional need some good feedback and training

May 25, 2018

Updated by Sidra khan031 See how illiterate you guyz are if you read all my emails thoroughly there u will my loan number clearly mentioned this just mean that you guyz are just giving me a run around n now i will escalate my concern to RBI

May 25, 2018

Updated by Sidra khan031 How many times i have to give you all my loan number i[censored] go through my emails thoroughly then u will get to know abt my loan number now let me give u my loan number once again its [protected] now u dont want any kind of stupid senseless revert i want you all to go through all my emails thorougly and then revert me n on the other hand i am not comfortable in giving u my registered contact num have given u my loan number and my registrd email address

May 23, 2018

Updated by Oswal sweety Still not got any loan from home credit and how you people are asking for loan number...
I thing you not understand exactly what is my concern..

[protected] is my number

Jun 02, 2018

Updated by Shoaib Online hello
i need my number to be removed from your data base, did you check with me before you taking the alternate number from your customer when he or she given my number as alternative..
cant you people think before taking the alternate number - its working or not working, given number is correct or not, this all basis one - you should know this

no positive reply given to your any of your team member, plenty of time i shout at them not to call me, keep on calling me after telling so much of time -

I need my compensate amount - which i mentioned, i cant concentrate on other works you people keep on calling and disturbing me, my loss has to be borne by your company only

Jul 07, 2018

Updated by Shoaib Online reply my complaint

Jul 07, 2018

Updated by Shoaib Online my compliant is still opened - who said its resolved

i am waiting for my cheque or Demand draft (Compensate amount of 6 lakh)

Oct 22, 2018

Updated by Shoaib Online some body has given my number a alternate contact number of mine for the loan some body taken - pelanty of time i told them they keep on calling - i am not getting calls now

Oct 22, 2018

Updated by Shoaib Online previous conversation on 25 may 2018 it clearly mentioned my number is there in your data base, how can u say my number not hteir in your data base

May 16, 2018

Updated by Yogesh Tandel I had taken personal loan.i want to close the loan as intrest rate Is too high. I had checked my cibil report in April.in my cibil report of April month my out standing amount was 63090 till 31 march.then I paid 2 more emi of April and May then I call to customer care and I asked for outstanding amount.they said my out standing amount is 63097 . as per cibil report my out standing was 63090 till march 31, I think last 2 month emi not reduced from outstanding amount.

May 16, 2018

Updated by Yogesh Tandel I had taken loan from home credit my register mobile number is [protected].I want to close the loan.i had checked my Cibil Report.ad per my cibil Report my outstanding amount was 63090 till March 31. Then I paid 2 more EMI and call to customer care and asked for my outstanding amount .they said my outstanding amount is 63097. How is possible .it was 63090 till march 31 and I paid 2 more EMI.i think my last 2 month emi not reduced.i am attaching screenshot of my cibil report.

May 18, 2018

Updated by Laxmikant Kewate Today I spoke with customer care again and I got same reply. They say I should wait, money will be credited. As per customer care executive, they have raised a complaint and I will get reply to my emails which I sent earlier in two working days. They neither called me nor replied my emails. They are just letting time pass so that they get interest without providing loan. I'm sure they will respond something like they will resolve my issue in 10 working days. This is their modus operandi.

May 19, 2018

Updated by Laxmikant Kewate Today I got call from Home Credit. Inwas asked about what is the problem. I explained them everything which I have been doing through several calls made to customer care from 16 May to 18 May. Also it was explained in my emails too. Still they want to know what is the problem. At the end, I am told that they will get back to me in 3 working days. I should have had money on 16th May and today is 19th May. Still nothing. Complaint was registered on 17th May and I get first call to know my problem on 19th May. Does Credit India act with leniency when it comes to loan EMI collection? You call several times before due date. You call frantically if EMI is missed. Then why don’t you act with same speed when it comes to resolving problem from your end.

May 20, 2018

Updated by Laxmikant Kewate I have again sent my updated bank statement to company’s e-mail ids on 19th May. It can be clearly seen that money is not deposited in my account.

May 22, 2018

Updated by Laxmikant Kewate Home Credit is totally fraudster.

In first email response on 19th May to my complaint, I was told that they will share an update in 2 working days. You can refer attached screenshot of the email from Home Credit. At the same time, I received call from Home Credit telling me the same thing that they will update me in 2 working days. When I asked about specific date, they told me that I will get update on 19th May. Meanwhile nothing happened. They told me nothing.

Yesterday on 21 May I got another email. Refer attached screenshot. Now they are saying that they will update me in 5 working days. They have not provided any updated on what exactly is happening on my loan process. All they say is they have forwarded request to online loan team.

Is this joke? I should have got money on 16th May, I have nothing on 22 May and still you want 5 more working days. What is point of applying loan at the company who makes tall claims of processing and disbursing amount within 1 bank working day.

Customer care is so arrogant. They clearly say they have no idea about online loan. They ask me to send email to company email ids. When I tell them that I have already done that thrice, they tell me that you have already received reply on those emails stating that it will take 5 working days. So you must wait.
I told her that I had received first email about updating in 2 working days. She says she has no idea about any such email. All she can see in the system is other email that says update will be provided in 5 working days. So here I have attached screenshot of first email.

I have been waiting since 16 May. If I had time, why would I apply for loan? I could have arranged money myself. Customer care is very arrogant and unprofessional. If you really record your calls for training and quality purpose then check out how arrogant your people are. All the time customer care say that I have applied online loan so they have no idea about it. I will get information by sending email. And all I get over email is new timeline without any real status update.

Home Credit is not at all serious about customer concerns. They can't track one faulty transaction in their own system and make it right. Customer care is horrible.

Home Credit is just playing with needy customers and it can be evidently seen from so many complaints on this forum. I request Home Credit to look into the matter seriously. I'm in urgent need of money that's why I applied for such a high interest loan that you claim to disburse in 1 bank working day.

People are looking at all the complaints about Home Credit on this forum and on the internet. Home Credit is ruining own image by themselves.

May 22, 2018

Updated by Laxmikant Kewate Please see response from Home Credit in comments section of this post -

"Dear Laxmikant,
Thank you for contacting Home Credit.
We have already started working on your concern and we shall update you by Tuesday."

It's Tuesday already. Home Credit is doing nothing. I got no update. Just another email that they will update me in 5 working days.

May 23, 2018

Updated by Laxmikant Kewate This is the height of pathetic way of working of any company.

Home Credit responded me today saying that personal loan amount has been disbursed on 16th May 2018. If I have not received amount till now, then I should share the updated bank statement in PDF format. I have attached screenshot of the email.

I am getting same reply from customer care and their email correspondence. I have shared my updated bank statement 3 times already. You can see screenshots of those emails dated 17th and 19th May in previous posts of this complaint.

With no other option, Today I have shared updated bank statement (from 14 May 2018 to 22 May 2018) again with Home Credit. (Refer attached screenshot)

I'm pretty sure, I will get a response that Home Credit will get back to me in some xxx number of working days. And after those days Home Credit will say "my personal loan amount has been disbursed on 16th May 2018. If I have not received amount till now, then I should share the updated bank statement in PDF format."

Home Credit team, why are you doing this? If you don't want to give me loan then say it upfront. Or else, credit the loan amount in my account. What pleasure are you getting by doing such unethical practice?

Your customer care says they have no idea about online loan. Also they cannot connect me to anyone from online loan department. Then why don't someone from online loan department contact me and tell me exact status of my complaint. I request Home Credit to call me and make me understand what is going on.

"Home Credit is ruining it's business on it's own."

May 23, 2018

Updated by Laxmikant Kewate I appeal all genuinely needy people to refrain from availing any kind of loan from Home Credit. Otherwise you will end up like me and several others complaining on this forum. Not to mention, there are many more like us who are not reporting it on this forum.

May 25, 2018

Updated by Laxmikant Kewate Home Credit Team,

What is the status of loan amount disbursement? How long will you take to find out the problem and resolve it? I’m not getting any response from you over email or call. As per your communication, you disbursed amount on 16 May and as of 24 May I have not received it. I have shared my bank statement with you 4 times. When will you do your job?

May 25, 2018

Updated by Laxmikant Kewate Home Credit,
What kind of business you are doing? You can’t track one faulty transaction and fix it. It was my mistake that i applied at Home Credit.