Home Credit India Finance Complaints & Reviews

Automatic reply: [probable fraud]fwd: bharat singh rawat, welcome to the home credit family.
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Home credit india customer care
Oct 9 (5 days ago)

To me
Dear customer

Thank you for your email.

Resolving your issues and answering questions are a top priority for us. A member of our support team will follow up with you within three working days to resolve your inquiry.

For quick access to your account information, download our mobile application from play store:

https://play.google.com/store/apps/developer?id=Home+Credit+India

Regards,
Customer care team
Home credit india finance private limited | call –[protected]; email – [protected]@homecredit.co.in | business hours – monday to sunday, 9 am to 8 pm

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Bharat rawat
12:31 pm (9 minutes ago)

To care
Dear sir

I have registered complaints in your team with us monday. And almost one week my problem not slove. I have purchase my new phone samsung galaxy j7 pro and instalment amount with highly interest amount including on emi. I have purchase my new phone with out any interest (0 %) your company advertising board in every mobile delear and shop on his front and write you do finance to mobile 0 % interest so why you do highly interest amount including on my emi. 12.11 % interest rate including my emi. And not slove my problem.

I request to you please slove this matter asap.

I had applied for a emergency mini cash loan on 13-oct-2017, after completing all steps and account verification, i got my contract id ([protected]), emi due date and emi amount with loan summary. But i would like to inform you that the loan never got disbursed its been more than 24 hours, would i be paying emis for a loan i never recieved? Please look into the matter urgently as i maintain my cibil and emi payments very strictly and i dont wish to put a negative remark on it at any cost what so ever be it.

Despite my repeated requests i do not appear to have received my no dues certificate or statement of account. Whereas i have already cleared my loan in the month of july'2017 vide no.[protected]. Pl help in expediting ndc or statement of account. I tried with your customer care over phone. Each time either they assure to send the same by mail or some time take some more time to resolve. But till date i have not received the same.

Sushant pal is this side dob 01/10/1991

Dear home credit,

This is my second account with you i'm not satisfied with all these things first was my phone claim not passed.
And after lone account i was submitted my all documents 5th october after documents submitted.

I had word with mr. Parshuram natati &
Santosh bande both are saying fund initiated on 7th october but as of now i wasn't received..

It's totally frustrating to call you everyday and i'm not going to pay any interest as of now because i am not received money yet.

Hi team,

This is with reference to my consumer mobile loan with home credit. Due to some unforeseen circumstances i was unable to pay my emi of 2, 101/- which was due on the 2nd october. I told the customer service agent that i would try and pay the same by the 9th october. The very next day when i was in an official meeting with clients and the collection agents called me on my mobile multiple times. Since i had kept the phone on silent as any one would when in a meeting i missed their calls. I did not realise the calls are being made and then the collection agents decided to call up my mom on her mobile number and started questioning about non payment and being aggressive. They also threatened by saying that "humko maloom hai paise kaisa nikalna hai aur aapke ghar pe ladke bhejenge" this is very rude and unprofessional. My wife then said that she will lodge a police complaint if they continue to be aggressive or if someone comes at the doorstep. Since then the call stopped. However, they have created a mental torture for my mom and my wife. A emi delay of 8 days shouldn't trigger such collection calls in the first place.

It is for sure that the debt collection agents have not gone through the approved and mandatory training as per the regulator’s guidelines (Rbi and trai). I will also take this up with ombudsman and file a complaint against home credit.

Dear sir/madam,

This is pratibha kushwah,
I have a personal loan from home credit of amount 41, 000/-
Contract no-[protected]
Customer id-998136
Registered mobile no-[protected]
Registered email [protected]@gmail.com
D. O. B-10 dec 1990

Before receiving loan from home credit your executive told me that
After 6 month you can foreclose you loan without any interest charges,

I've paid total 09 installments,

Now i want to foreclose my loan but customer service executives are asking me for 35, 063 of amount to close this,

Here they are asking me for excess amount,

Which is totally unacceptable,

As per communication done with your executive before receiving loan you should provide me the foreclosure amount without any interest,

Kindly justify it & provide me the correct & exact amount without any interest to close it,

Otherwise i'll not pay the emi from next month,

I'm following up with customers care team since last 3 months,
But no response received,

Hii, i am very feeling so bad experience about this home creditor, i dont know there name, i asked there name but they siad very rudely tht they ll not say there name.. And there was two guys and they both said that, first one boy said insurence is nt must, again they said tht insurence is must, and they wasted my time and they abused me and also said that i ll give u a slap. And i ll not cancelled, now.

Dear sir,
Reg mobile:[protected]
My name is b. Rakesh kumar,
As per the loan contract signed, loan no.[protected] amount of rupees 152000, on agreement signed dated[protected], the committed time for amount credit to my given a/c was 3 working days from your executive, and got a message to my registered mobile no. From your home credit was 1working day. But still date[protected] it not credited in my allahabad bank a/c no.[protected], ifsc code:alla0212226, micr:[protected]. And from your end i got my first monthly emi due date on[protected]. So, i am disappointed with the service provided from you people. After several calls & mails to your customercare, it was delayed twice. At first you asked me send a scan copy of my bank passbook and asked me to wait for 48 working hours and second (Today) your executive told about tecnical issue with bank's changing of ifsc and micr codes, which i find it as a foul reason, where in online, nothing is changed with my bank ifsc or micr. Now, again third time delayed to monday. So, supposed timed to credit of loan is[protected], as per three working days (Three holidays in between), but till date[protected] it not credited. And now its delayed to monday[protected]. So, i request you to pls credit the said amount asap, so that i can focus on my delayed work.

Dear sir,
Registered mobile:[protected],
As per the loan contract signed, loan no.[protected] amount of rupees 152000, on agreement signed dated[protected], the committed time for amount credit to my given a/c was 3 working days from your executive, and got a message to my registered mobile no. From your home credit was 1working day. But still date[protected] it not credited in my allahabad bank a/c no.[protected], ifsc code:alla0212226, micr:[protected]. And from your end i got my first monthly emi due date on[protected]. So, i am disappointed with the service provided from you people. After several calls & mails to your customercare, it was delayed twice. At first you asked me send a scan copy of my bank passbook and asked me to wait for 48 working hours and second (Today) your executive told about tecnical issue with bank's changing of ifsc and micr codes, which i find it as a foul reason, where in online, nothing is changed with my bank ifsc or micr. Now, again third time delayed to monday. So, supposed timed to credit of loan is[protected], as per three working days (Three holidays in between), but till date[protected] it not credited. And now its delayed to monday[protected]. So, i request you to pls credit the said amount asap, so that i can focus on my delayed work.

Loan not disbursed in account but in my mobile msg recieved against due date of emi and no response from home credit team fraud commitment.
All paper sign against cash loan dated 24/09/2017 but on 09/10/2017 no cash amount will recieved in a/c & home credit team promise five working days loan disbursed but on 09/10/2017 dated no amount will be credited in my account.

I m contently receiving the monthly mail for some one else financial transactions. Even after reminding to their staff every month they are sending me the reminder and inefficient to rectify. While every time they responds that issue got resolved and would receive mail again.. Still getting mails every months.

Don't know how they are dealing in financials as sharing someone critical information with someone unknown and really don't seems in mood to correct their mistake.

Real torches from home credit every time got mail from them...

Dear sir/madam,

This is abhijeet d vishwakarma,
I have a personal loan from home credit of amount 55, 000/-
Contract no-[protected]
Customer id-490238
Registered mobile no-[protected]
Registered email id-vish. [protected]@gmail.com
D. O. B-19 feb 1993

Before receiving loan from home credit your executive told me that
After 6 month you can foreclose you loan without any interest charges,

I've paid total 13 installments,

Now i want to foreclose my loan but customer service executives are asking me for 35, 000 of amount to close this,

Here they are asking me for excess amount,

Which is totally unacceptable,

As per communication done with your executive before receiving loan you should provide me the foreclosure amount without any interest,

Kindly justify it & provide me the correct & exact amount without any interest to close it,

Otherwise i'll not pay the emi from next month,

I'm following up with customers care team since last 3 months,
But no response received,
Marked mail on [protected]@homecredit.co.in several times,
But no response received...

Dear sir /madam,
I had taken emi/ credit facilities for my royal enfield moter cycle & i have paid my last installment on january-2016. Now please provide me no objection certificate as per details given below :
Name - ganesh dutt pandey
Loan - for royal enfield motorcycle via loan a/c no. [protected]
Registered phone no - [protected].
Address: house no.11, sector-4, rk puram, new delhi-110022
Shop name : kt automobiles

This is abhisek nayak.
Card :* 4375
Hdfc support executive told me about hdfc ergo health insurance policy that i can avail for 2 years. So i will have to pay some amount each month as a premium and at the end of it if i don't renew again same amount of points will be credited which i can use to do shopping. I have paid for 22 months and now wanted to get clarification from customer care (How i will be getting that benefit and how to avail it). They are not responding or avoiding after hearing me out. Now i am not able to connect to them, call getting disconnected every time.

Dear sir/madam,

I kalyani das, i get a call from prianka who offer me a loan, than i applied personal loan today 30th september 2017 amt of rs.80000.00. My contract number [protected] customer id. 449738.

But now i wish to cancel this application beacause of higher rate of interest of 37.68%.

I called to customer care and team leader dheeraj who told me to email my problem, i am attaching my application copy in attachment.

So please look into my matter and cancel my application.

Home Credit India @HomeCredit_In
Sir/madam, मुझे NOC की अतिआवश्यकता थी इसीलिए मैंने अपना लोआन बन्द करवया था आपके कस्टमर केअर से मुझे कहा गया था कि 2 दिन में अर्जेंट में NOC भेज दी जाएगी।आज 7 दिन हो चुके है मेरा लाखो का काम अटक पड़ा है नुकसान हो रहा है ।आप कंपनी की पॉलिसी की बात कर रहे है कि 10 दिन लगेंगे। में अर्जेंट मे रिक्वेस्ट कर रहा हु।हम कस्टमर से क्या फीड बेक जाएगा क्या उमीद कर सकते है हम HCI कंपनी से ... So ser/madam. please arjent send me NOC/ LOAN SATETMENT ...THX.
Lon no [protected]
[protected]
[protected]@gmail.com

Hi i have applied for mini loan, i got a msg that loan is approved and will dispensed but not yet credited, i gone through your app and found that i have due. Without giving me money how can u start loan due dates. I have contacted your customer care number they are saying that they even don't know the exact time or date when the amount will get credited.
Contact no-[protected]
Please make sure i get credited my loan amount. Asap.
Thankyou.

Sir

This is naveed khan the loan no. Provided me [protected]

Senctioned of 8august 2017 but till now i have not get money i have sent many e mail 2 u in reply of every email u asked me for 5 or 7 days to solve problems many time i sent u statement which shows clearly no money transferes by u in my account your call comes to me every for repayment i got irrited myself now i am going to police and consuner forum and also going to manav adhikar ayog for dustrubing me till 8 in the morning ur company doing fraud with people
Naveed khan

I have purchased a mobile phone and have cleared all the emis, after depositing 1000 in my account, they deduct 1000 in 3 transactions.

Whenever i try to contact them thru email. I never get the response from them directly, but an automated message which marks my issue as "[probable fraud]money got deducted from my bank"

I want my money back.

I have applied for personal loan on 15 september 2017.. Loan is approved and due date show in home credit mobile application.. Installment detail is showing in my paytm.. Customer care is not giving any response properly, contract no. Is [protected].. Resolve this immediately, otherwise cancel or close this loan. Look into the matter is very urgent... Pls find attached images.
Name - avdhesh
Father's name - subedar yadav
Mob - +91-[protected]
Dob - 11/05/1990