Home Credit India Finance Complaints & Reviews

Dear sir/madam,
I have applied for instant loan ref no : [protected] on 23/11/2017. But i received the loan to my bank on 27/11/2017. I applied the loan for the sole purpose for a medical expense. The amount didnt helped me. So plz withdraw the loan as im not satisfied. Tried calling your customer care they're saying that there is no such promise called 15 days satisfaction guarantee. Please withdraw the useless amount gaven to me....

Hello sir/madam
Good day
I vikas gupta had applied for noc for my loan accont number [protected] on 10th november 2017. But fail to get any till date 28/11/2017 after repeated comunication i only get assurance it is under process and will be mailed to u as soon as possible.
Request to resolve my noc.
Thanks
Viaks k gupta
[protected]@rediff.com

Dear sir/maam,

(25/11/2017) i applied instant loan for rs 10000. I need the money for my family function. All the process was over. And my contract no. Is [protected] it said that the amount will credit tomorrow between 10am - 4pm as per the bank guidelines. Till now the amount has not been credited to my bank account. What is the use of instant loan i applied this for a emergency need. Please rectify and revert me asap. If it takes another day. I dont need the loan and cancel it. Im not satisfied. And they are rejecting my mails to their support [protected]@homecredit.co.in

Dear madam/sir,

My name is sweety oswal. My concern is that, last 3 months before, i gave request to change my name in home credit records so i email my all necessary documents e. G: my pancard, adhaar card etc... As well as i raised request for cibil report same as to forward my cibil score to cibil union. I email them my all new updated cibil score reports.
So i got email that ms: bhavna patel is looking into solve my (Query) case, i got call & mail from her side, she mailed me this request ref no:-8578899 with ticket no :#10807671.
But when today i called in home credit customer care at 26/11/2017_3:02pm, executive name chandan said me that my name changing request is in process which i given 3 months before & he said me that there is no any cibil report complaints in their systems, and there is no any request ref no:-8578899 or ticket number showing in their systems.
So he took my complaint again and requesting number which given by mr: chandan is-8683336 cibil_iss_863336.

Now i'm very frustrating with such hopeless things. I'm going to file a case against this.

I'm again requesting you to solve the problem as soon as possible

I have applied for a new dealer code at our mobile shop at ludhiana. Named - mobile zone. A security officer came at our shop name = amit kumar. He demands rs 15000. As bribe. For approving our dealer code. We do not give him any kind of money. And he rejected our p. O. S to be partner with with home credit india

Harvinder singh (Owner)
[protected]

Dear sir/maam,

Yesterday (23/11/2017) @ 7 : 30 pm i applied instant loan for rs : 10000. I need the money for my mom's medical expenses. All the process was over. It said that the amount will credit tomorrow between 10am - 4pm as per the bank guidelines. Till now the amount has not been credited to my bank account. What is the use of instant loan i applied this for a emergency need. Please rectify and revert me asap. If it...

I purchase a oppo phone in august 2017 and finance by home credit. Loan due date is on 24th of every month and i had paid my 2 emi before due date via using debit card. But in november 2017, a received a message from my bank regarding deduction of rs.236/- as a name of vrs charges sep 2017. I had a word with customer support team of my bank and also cross-check this same thing with bank statement and found that deduction is true and it's done by home credit not by my bank. I also had a word with home credit customer support executive but they are not ready to listen and just inform me that it's a one time charge and you have to pay it. I refuse on his point and ask for refund.

After this, i also drop the mail to customer support regarding my issues but they also replied the same that i have to pay this charge and they will not refund my hardened money. I informed him that no body had inform me about the vrs charges and now its affect to my pocket. At the time of purchase, dealer inform me that you have to pay your loan emi before due date otherwise home credit will charge emi + penalty from you. So, try to make the emi payment before due date as per your convenience of mode
(Debit, credit or online banking). So, i use debit card for the payment and pay the loan amount before due date and got rewarded by home credit with rs.236/- as a deduction from my account. Indigestable thing is that the vrs charges of sep. 2017 is charged in nov. 2017 just before the 3rd emi without any information. After due date the deduction as a name of penalty or other charges is right but before due date that is totally wrong and indigestible. Any one in the world will not believe or understand this kind of aspect of business of nature and also not accept. It's not the only loss which i had to bear. The losses list are mentioned below:

1. Cibil score
2. Money loss

After the loss of money, the biggest loss i have to bear that my cibil score, which will be decrease after this deduction. Tell me who is responsible for all this losses? I had paid my 2 emi before due date and i felt that's the biggest mistake of my life.

"pathetic experience and downcast response."

Now, i want "refund, refund & only refund"

Regards,
Name: deepak sharma
Loan number:[protected]
Contact number:[protected]

Respected sir, i'm a bcom student from kochi. I have to meet the requirements for educational purpose. If the mini cash loan application approved it will be a great blessing to me. I can pay the installment easily. Because i'm working as a sales staff in a supermarket for part time.. Unfortunately the application rejected.. What is the reason for this? Please approve it sir it will be a good help to my family also..

My reference number is [protected]

Name alen devassy

Please do further arrangements for approving it..

Inform me your reply to my mail

[protected]@gmail.com

This company has given loan to my brother and my brother is unable to pay them on time and my brother has given my number to them without my knowledge and company has also not told me that in case that my brother doesn't pay on time they will call me regularly like maniacs. They call me again and again despite of telling them i don't want to receive any further call from them but they are still calling me like a 10-12 times from different different numbers. +[protected] this number said that we will call you continuously and disconnected the call.

Sir,
Mene pf balance nikalne ke liye 4 month pehle form fill karke office main submit kardiya tha or jawab mila tha ki 45 din mai aa jayenga lekin sir 4 month ho chuke hai abhi tak koi response nahi hai or online bhi apply kar chuka hu.
Please help me sir.
Sir main kai baar office main bhi ja chuka hu lekin muje jawab main yahi kaha jata hai ki aap mail karte raheiye apne hr ko jo mail hai [protected]@homecredit.co.in

I have finished my loan (No. [protected]). All the payments were cleared. I have requested for noc on 21/08/2017. Now, its 22/11/2017 till date i have not received any update regarding my noc. I have continuously mailed them for my noc. Through mail dated 14/09/2017, it was informed that i will receive it withing 15 working days but the mail was like slippery pot behaviour type. I have again requested on 12/10/2017 requesting for noc but again like wasting time asking for my own docs. The customer care support is very bad as they have setup call centers but their is no processing of request. It is very bad behaviour from their side. It is harassing of client.

Also attaching the mail copies.
*
— forwarded message —
From: ankit rana
Date: thu, oct 12, 2017 at 10:55 am
Subject: re: noc
To: "home credit india (Customer care team)"

M/s home credit,

I have not received my noc till date, please update earliest. It has been 2 months completion of my loan amount.

Regards,

Vishal

On 14 sep 2017 4:56 p. M., "home credit india (Customer care team)" wrote:
Dear vishal,

Thank you for your query to home credit india.

In reply to your query, we would like to inform you that we have received the rc copy and same will be updated with us within 2 working days and general processing time for noc (No objection certificate) is 15 days.


For any further help, please contact us.
Regards,
Anjali
Customer service team

Home credit india finance private limited | call –[protected]; email – [protected]@homecredit.co.in | business hours – monday to sunday, 9 am to 8 pm
Hcin

08/31/2017 08:32 - ankit rana wrote:

Dear bhavana,

Greetings!

Please find the attached copy of rc & process for noc.

Hope for positive & early response.

Regards,

Vishal rana


On 21 aug 2017 12:12 p. M., "home credit india (Customer care team)" wrote:
Dear vishal,

This is in regards to your query registered with home credit india.

We request you to please share us the clear scan copy of rc (Registration certificate) and the same will be updated with us within 2 working days and general processing time for noc (No objection certificate) is 15 days.

For any further help, please contact us.

Regards,
Bhavana
Customer care team
Home credit india finance private limited | call –[protected]; email – [protected]@homecredit.co.in | business hours – monday to sunday, 9 am to 8 pm
—
Hcin

08/21/2017 10:51 - ankit rana wrote:

Dear m/s home credit,

Greetings!

I have a loan against cutomer id - [protected] with the name mr. Vishal rana. Please provide the noc against my loan as the loan has been finished / settled.

Hope for positive & early response from your side.

Regards,

Vishal rana
*

Wait for the positive & early response.

Vishal rana
[protected]

My contract i'd [protected]. This horrible experience from home credit finance, its third time i complaint against them on same issue but no response, action from there side. I have taken mobile loan from home credit finance i closed my loan proper there is no dues are pending. I closed it 5-6 months before. I request them to forward my cibil score to cibil union. But they said me that send a pdf copy of my cibil report at there customer email address, so three months before i gave them all necessary information &documents whichever thay needed but when i pulled out my new cibil report but still its same no report forward to cibil union from home credit finance.
Now i'm damn sure that home credit finance will ask me again same stupid informations, process like e-mail them new cibil report etc... Bloody #.
This is such a irresponsible and worst service from home credit finance.

I want my issue with proper resolve

Dear sir
My contract id is [protected]. I apply for the insta loan at 12/11/2017 still now also amount not credited to my bank acc. But sent emi dates. I dont get proper responce from ourside. I think insta loan needs for emergency purpose. Amount not credited still now. Dear sir
My contract id is [protected]. I apply for the insta loan still now also amount not credited to my bank acc. But sent emi dates. I dont get proper responce from ourside. I think insta loan needs for emergency purpose. Amount not credited still now.

Hi, i have applied for mini cash loan on home credit, last week on friday. But still didn't get the money in my bank account. When i try to send mail to [protected]@homecredit.co.in it is giving me error "mail box is full". When will you credit the money in the bank. Its already four days over. Please credit the money in my bank.
Contract id - [protected]

I have applied home credit mini cash on 13-nov-2017 till now the loan amt not credited into my account and his e-mail is not working properly [protected]@homecredit.co.in

Here is my loan contract no-[protected] i got massage for repayment of emi but amt not credited. So please resolve this issue on high priority.

Prins kumar singh
[protected]

Mobile intallmant issue hallo sir meri ak complaint hai jo ki meri mobile ki pahli kist 10 octomber ki thi jo mare a/c se nhi kati uske bade mane customer care se bat bhi ki to bataya ki to bol aap home credit app se online pay kr lo vo mene pay kr di ab mere account se 295 ka dic. Huaa h mene pta kiya tha to bole aapki 1st kist bounce huyi h jbki mere account me 10/10/2017 to 16/10/2017 tk mere account me balnce tha phir kyu kist baunce huyi

Sir,

I have applied for ₹10000 loan before 2:45 pm on 14/11/2017 but i didn't received my loan amount yet. And emi and due date is showing on my contract id [protected]. Your toll free no. Is out service we cannot contact you directly in any kind of issue. Please resolve the issue and provide the loan amount its urgent.

Contract id - [protected]

I had taken samsung mobile on emi with home credit finance. I paid double emi (Once cash payment and other ecs) for the month of july 2017. My all the emis are regular. I have made 1000s of calls and mails to their toll free number. And asked then to update the same. I had even escalated the matters and asked them to refund the amount or adjust in the next months payment. But they never did. Then it was my last emi for the month of oct 2017.in the last week of sep 2017, i was asked by aloknath from the toll free number to stop the ecs from my bank as their process is to slow at their end. I provided all the details they needed like bank statements, pancard, aadhar card, cash payment receipt. But in vain. My matter was escalated to aloknath, ikram ahmed, rupali but these people make fake promises to call and follow up but one did.
Now, they keep calling and harassing.
Please help as i have all the proofs for the payments made.

Thanks and regards.

Dear sir/ madam,

Loan enquiry for account id [protected]

Refer to above loan id, i have taken a loan amount of rs. 1 lac from your organization. I am paying regularly my installments. My one installment is overdue because i am regularly following up for my account statement to clear my loan in one shot.

What the hell is the system of your company. Your executives are saying to deposit one installment then they will issue the account statement.

I am ready to pay full loan amount so please provide me the account statement with in 7 days by mail or by physical so i can arrange to clear all dues.

After 7 days i will come to you through by litigation of consumer forum and all the obligations will be borne by you only. I have already copied this mail to my advocate.

Keep this mail for further records and evidence hence required.

Thanks and regards,

Mohit jasuja

C-107, rosewood apartments

Sirsi road, near sanskar cricket academy

Sirsi road, jaipur rajasthan - india - 302012

Mobile: +91-[protected]

Since i am out of india so you also can reach me at +[protected]

I am called almost 25-30 times throughout the day. They start from 7 in the morning and call up till 10 at night. I really dont understand how to deal. I have to put my phone in silent due to their disturbances. When their call is not recieved or rejected, they started calling from mobile nos too. I am badly annoyed and have nowhere to seek help. My every passing day is getting worse because of them