[Resolved] Home Credit India Finance — loan not processing further

patneshalini

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400005
Website:	www.homecredit.co.in

I have called the customer care team of home credit many times but not got a single response from them i had been told that i will get a reply within 48 hours but nothing from their side was done. I am applying for online loansince a month now but it just gets stuck after giving the otp code. One of the executives told me to try from internet explorer i did the same i have sent mails also with the screen shot of the problem which i am facing. I am an existing customer have paid the dues before time but still this type of customer service is pathetic. They are so ignorant. It says that mini loan is for emergency needs which they value, but nothing seems to be right with your attitude.

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Jul 2, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Home Credit India Finance Customer Care's response Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Further, we regret for the inconvenience caused while applying for loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Comments

patneshalini

from Mumbai, Maharashtra

Dear Customer Care Team,

Do don't tell me the same thing which you people have been telling me several times. I really don't understand what do you people mean by 48 hours, I think for you'll 48 hrs does not come only. I have sent a mail again. Please find the attached screenshot of my mail as a proof.

Hope this time you give me a solution.

Home Credit India Finance Customer Care's response, Jun 2, 2018

Verified Support

Dear Customer,

Thank you for contacting Home Credit.

We would like to inform you that, we have recently announced online cash loan to our existing and new customers. As per the company policy, existing customers can avail the online cash loan after completion of ongoing loan.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

Home Credit India Finance Customer Care's response, Jun 4, 2018

Verified Support

Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Further, we regret for the inconvenience caused while applying for loan. We would request you to send us an email to [email protected] along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

shivang sonker

from Sheoganj, Rajasthan

Noc not send my email

Home Credit India Finance Customer Care's response, Jun 4, 2018

Verified Support

Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

Geeetika1988

from Noida, Uttar Pradesh

I want to apply for the loan of Rs 50000, however, after going through all the online procedure, I am getting a 'pop up' that there is some discrepancy with my mobile number and aadhaar. However, I have already linked. Please help me with the same. If this is technical glitch I want resolution. I have also sent email to the email provided.

Home Credit India Finance Customer Care's response, Jun 4, 2018

Verified Support

Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

We regret for the inconvenience caused while applying for loan. We would request you to send us an email to [email protected] along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM