Home Credit India Finance Complaints & Reviews

Address: New Delhi, Delhi

I applied for a 50k loan on 16th may through home credit online website it was approved on same day but i didn't get the loan amount yet.. And when i called to your customer executive he told me that the loan amount was already credited.. Then i sent you the screenshot of my bank statement then they registered my complain and they told me they will response in 7working days. On 25th may i received mail from your side that your complain was closed.. And when i again called you your reprentative told me to send my statement in pdf form.. After that i sent my bank statement in pdf form so many times but whenever i called in homecredit your executive always told me that they didn't get any mail from my side..
It's ridiculous..
Please resolve it asap.

Neha
Customer id - 9428857

Jul 8, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Jun 02, 2018

Updated by Neha1807 I applied for a 50k loan on 16th May through home credit online website it was approved on same day but I didn't get the loan amount yet.. And when I called to your customer executive he told me that the loan amount was already credited.. Then I sent you the screenshot of my bank statement then they registered my complain and they told me they will response in 7working days. On 25th May I received mail from your side that your complain was closed.. And When I again called you your reprentative told me to send my statement in PDF form.. After that I sent my bank statement in PDF form so many times but whenever I called in homecredit your executive always told me that they didn't get any mail from my side..
It's ridiculous.. I still didn't get the loan amount..
Please resolve it asap.

Neha jha
Customer ID - 9425887

Verified Support

Jun 03, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in reference to your concern registered with Home Credit India.

We wish to inform you that as observed loan amount has been disbursed dated 17/05/2018 with IMPS[protected]. Hence, if you still not received money, we would request you to share us the updated bank statement on care id ([protected]@homecredit.co.in) so that we can check and assist you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

Jun 03, 2018

Updated by Neha1807 I already mentioned in above post I sent you my current bank statement in PDF form so many times ..but whenever I called you your executive said to me they didn't received any mail from my side.. Tell What would I do now?? And if you want have the all the mails I sent you with PDF attachement and call recordings as well.. If you want I can send you all of those..

Verified Support

Jun 05, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in reference to your concern registered with Home Credit India.

We wish to inform you that we have forwarded your complaint to the relevant team with reference number 12066026 and we shall provide you with an update within next 5 working days.

Further, your relationship manager will get in touch with you within next 48 hours.

We appreciate your patience and understanding in this regards.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

Jun 06, 2018

Updated by Neha1807 Yes, please check and let me know the current status of my loan. I am waiting for your revert..

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A

Adivicky

from Bhusawal, Maharashtra

Jun 5, 2018

Did you got your loan amount yet, as I am facing same issue

Reply

Dipesh R barot's reply, Jun 5, 2018

Ther is so many complaints against home credit. They approved y loans and in mobile app they show your emi date but not transfer amount. They playing with their customers .
Also ask to send email of PDF copy but after 2 days their executive repeat same mails to us.. It is ridiculous to deal with Home credit.

Home Credit India Finance Customer Care's response, Jun 5, 2018

Verified Support

Dear Customer,

This is in reference to your concern registered with Home Credit India.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

Neha1807's [Complaint's author] reply, Jun 6, 2018

I registered my complain but I still didn't get the amount .

D

Dipesh R barot

from Surat, Gujarat

Jun 5, 2018

I can't understand you people not responding on my 5 complaint since last 10 days and today you asking me for my details.
My register mobile no is [protected]
I have share my all details and bank statement so many time.
A waiting for your positive response.

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Home Credit India Finance Customer Care's response, Jun 7, 2018

Verified Support

Dear Customer,

This is in regards to your query registered with Home Credit India.

We wish to inform you that we have forwarded your complaint to the relevant team with reference number 11903202 and we shall provide you with an update within next 5 working days.

We appreciate your patience and understanding in this regards.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

Home Credit India Finance Customer Care's response, Jun 13, 2018

Verified Support

Dear Dipesh,

Thank you for contacting Home Credit.

We observed from our records as per the telephonic conversation dated 12/06/18, your concern has been resolved successfully.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Pune, Maharashtra, 91

Dear sir / madam iam mrs nalini sanjay wankhade. I get call from [protected] who offers me a loan than i applied personal loan on date 1 jun2017 amount 115000 my loan no. [protected] but i wish to cancel this application because of higher rate of interest of 37.65i called to customers care and team leader who told me my problem so please look into my matter and cancel my application my name rahul kailas zodge my loan namber [protected]

Jul 7, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in reference to your concern registered with Home Credit India.

We wish to inform you that as per company policy we are unable to share any account related details to Third Party so we would request you to kindly guide our customer to contact us directly on below mentioned toll free number or send us mail so that we can check and assist him accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Dehradun, Uttarakhand

Dr sir
I applied a loan last week. But 7th step taking a long time to processing and finally it exit to home page.in 7th step i provided all bank details and ifsc code but step is not completed please help me.
M trying to last 22 may or i have mailed loan dept, but still no rply by loan dept

Plz help me
Sammi kumar rana
S/o narendra kumar rana
Ph [protected].
Loan -1st time taking with homecredit
Plzzz help me. Need req money
Email id sammikumar. [protected]@gmail.com

+1 photos

Jul 5, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in reference to your concern registered with Home Credit India.

We wish to inform you that as observed your loan account is in "Cancelled" status.

Further, we regret for the inconvenience caused while applying for Online cash loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screenshot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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I have already send mail to both mail of home credit but still no any revert.

Already all correct information as per the aadhar updated but unable to process for further. After upload aadhar card i am updating information my location and landmark as per the aadhar but not getting correct option. Please check and close issue on urgent basis. Please make easy process for loan.

Jul 11, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Home Credit India Finance Customer Care's response Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Further, we regret for the inconvenience caused while applying for loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

Jun 01, 2018

Updated by mehta81 Dear Team,

i have already given screen shot [protected]@homecredit.co.in and [protected]@homecredit.co.in but still no any revert.

i am applying for new loan and mobile number is [protected].Please check and resolve on urgent basis.

i request to you that please make very easy step in your system for loan regarding so that we can easy apply.

Jun 04, 2018

Updated by mehta81 Dear Team

What is closing status of this complaint, still i not received any call from your side for this issue.When you are going to close??

Verified Support

Jun 06, 2018

Home Credit India Finance Customer Care's response Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Further, we regret for the inconvenience caused while applying for loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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S

shyamm001

from Basti, Uttar Pradesh

Jun 4, 2018

Dear Sir,

My bike loan no is [protected] completed .

We send our bike detail 17Feb 2018 but still we don't recieve bike NOC. Please send my NOC as soons as possible.

Many time we call on helpline and email but we don't receive NOC

Reply

Home Credit India Finance Customer Care's response, Jun 6, 2018

Verified Support

Dear Customer,

This is in reference to your concern registered with Home Credit India.

We wish to inform you that we have forwarded your complaint to the relevant team with reference number 12074528 and we shall provide you with an update within next 5 working days.

We appreciate your patience and understanding in this regards.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Mumbai City, Maharashtra, 400005

Website: www.homecredit.co.in

I have called the customer care team of home credit many times but not got a single response from them i had been told that i will get a reply within 48 hours but nothing from their side was done. I am applying for online loansince a month now but it just gets stuck after giving the otp code. One of the executives told me to try from internet explorer i did the same i have sent mails also with the screen shot of the problem which i am facing. I am an existing customer have paid the dues before time but still this type of customer service is pathetic. They are so ignorant. It says that mini loan is for emergency needs which they value, but nothing seems to be right with your attitude.

+4 photos

Jul 2, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Home Credit India Finance Customer Care's response Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Further, we regret for the inconvenience caused while applying for loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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P

patneshalini

from Mumbai, Maharashtra

Jun 1, 2018

Dear Customer Care Team,

Do don't tell me the same thing which you people have been telling me several times. I really don't understand what do you people mean by 48 hours, I think for you'll 48 hrs does not come only. I have sent a mail again. Please find the attached screenshot of my mail as a proof.

Hope this time you give me a solution.

loan not processing further - Comment #3115701 - Image #0

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Home Credit India Finance Customer Care's response, Jun 2, 2018

Verified Support

Dear Customer,

Thank you for contacting Home Credit.

We would like to inform you that, we have recently announced online cash loan to our existing and new customers. As per the company policy, existing customers can avail the online cash loan after completion of ongoing loan.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

Home Credit India Finance Customer Care's response, Jun 4, 2018

Verified Support

Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Further, we regret for the inconvenience caused while applying for loan. We would request you to send us an email to [email protected] along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

S

shivang sonker

from Sheoganj, Rajasthan

Jun 4, 2018

Noc not send my email

Reply

Home Credit India Finance Customer Care's response, Jun 4, 2018

Verified Support

Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

G

Geeetika1988

from Noida, Uttar Pradesh

Jun 4, 2018

I want to apply for the loan of Rs 50000, however, after going through all the online procedure, I am getting a 'pop up' that there is some discrepancy with my mobile number and aadhaar. However, I have already linked. Please help me with the same. If this is technical glitch I want resolution. I have also sent email to the email provided.

Reply

Home Credit India Finance Customer Care's response, Jun 4, 2018

Verified Support

Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

We regret for the inconvenience caused while applying for loan. We would request you to send us an email to [email protected] along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Gurgaon, Haryana, 120002

Website: www.homecredit.co.in

Was trying for loan from last week.
Even i mail all the screenshot to customer care mail id. About errors coming while applying online loan.
After long period i able to apply proper,
Now suddenly they are saying that the are not providing their services in given address which i have gave.
Even i am exciting customer of home credit, i applied for home credit loan before on same address & it was approved by home credit india immediately,,.

Is this joke, what is happening.
I applied for mini because, i am having same family emergency.
My registered number :[protected]
Registered email i d :[protected]@gmail.com

Jul 7, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in reference to your concern registered with Home Credit India.

We regret for the inconvenience caused while applying for Online cash loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screenshot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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P

PACIFICA LIANCE

Jun 8, 2018

I’m Tia Bond from USA. I was able to get a loan from this firm owned by Mr. Daniel Silva after i read some vital info about their loan programs online then i decided to contact them and i was funded $462, 000 without much time wasted. Have you be declined for a loan from your bank or any other organization, then i will advise you to contact Mr Daniel email: ( [protected]@gmail.com ) if you are in need of any kind of loans such as: personal loans, business loans, or our Phone Number: +[protected].

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P

PACIFICA LIANCE

Jun 8, 2018

I’m Tia Bond from USA. I was able to get a loan from this firm owned by Mr. Daniel Silva after i read some vital info about their loan programs online then i decided to contact them and i was funded $462, 000 without much time wasted. Have you be declined for a loan from your bank or any other organization, then i will advise you to contact Mr Daniel email: ( [protected]@gmail.com ) if you are in need of any kind of loans such as: personal loans, business loans, or our Phone Number: +[protected].

Reply

Home Credit India Finance Customer Care's response, Jun 10, 2018

Verified Support

Dear Customer,

Thank you for contacting Home Credit.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Further, we regret for the inconvenience caused while applying for loan. We would request you to send us an email to [email protected] along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Gurgaon, Haryana, 120002

Website: www.homecredit.co.in

I was trying for loan from last week.
Even i mail all the screenshot to customer care mail id. About errors coming while applying online loan.
After long period i able to apply proper,
Now suddenly they are saying that the are not providing there services in given address which i have given.
Even i am exciting customer of home credit and apply for previous loan at same address.

Is this joke, what is happening.
I applied for mini because, i am having same family emergency.
My registered number :[protected]
Registered email i d :[protected]@gmail.com

Jul 4, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in reference to your concern registered with Home Credit India.

We regret for the inconvenience caused while applying for Online cash loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screenshot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Mysore, Karnataka

Dear sir i, am applied your online cash loan i will your application up-to bank account confirmation stage this is 5th stage and i will update internet banking user id and password it is showing bank a/c details and bellow the showing confirmation and i will confirmation button click suddenly it's going stating stage this is apply loan and resume application stage please solve my complaints sir regards:mallesh l d. [protected]

Jul 3, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Home Credit India Finance Customer Care's response Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Further, we regret for the inconvenience caused while applying for loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Gurgaon, Haryana, 120002

Website: Www.homecredit.co.in

I was trying for loan from last week.
Even i mail all the screenshot to customer care mail id. About errors coming while applying online loan.
After long period i able to apply proper,
Now suddenly they are saying that the are not providing there services in pin code which i have given.
Even i am exciting customer of home credit and apply for previous loan at same pin code.

Is this joke, what is happening.
I applied for mini coz i am having same family emergency.

Jul 4, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in reference to your concern registered with Home Credit India.

We regret for the inconvenience caused while applying for Online cash loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screenshot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Dehradun, Uttarakhand

Hello

I have applied for a loan application of rs 50000/-.

Name: Jaiveer singh
Father name: puskar singh
Dob: 25/11/2018
phn no[protected]

I completed 6 stage and in last 7th stage i filled account information (Account holder name, ifsc code, ac no, ) and loan details (Summry).. I click submit. But its always stuck on "we are processing your request please wait". showing in attached image.

i did mailed to loan dept emial id [protected]@homecredit.co.in from[protected] but still have no rply plz help as soon as i need money req
Plz help as

+2 photos

Jul 10, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Home Credit India Finance Customer Care's response Dear Jaiveer,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your correct Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Further, we regret for the inconvenience caused while applying for loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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I applied for this online loan. Completed necessary details and now I'm stuck on this Stage 7 page. Tried everything. Not going past it. Already mailed to their customer support but no avail.
Guys, this is supposed to be for emergency, and I really want to know from these guys that how much one can wait for such emergencies to take a loan at such high interest rate.
Pathetic service

Jul 7, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Home Credit India Finance Customer Care's response Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Further, we regret for the inconvenience caused while applying for loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

May 31, 2018

Updated by vibhau My registered mobile number is [protected]

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Address: Dehradun, Uttarakhand

Dr sir
I applied a loan last week. all 6 steps completed but 7th step taking a long time to processing and finally it exit to home page. In 7th step I provided all bank details and ifsc code but step is not completed please help me.
M trying to last 22 may or I have mailed loan dept, but still no rply by loan dept

Plz help me
JAIVEER SINGH
Ph [protected]
Plzzz help o need req money
Email id [protected]@gmail.com

+1 photos

Jul 5, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 31, 2018

Home Credit India Finance Customer Care's response Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your correct Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Request you to please revert within three days, otherwise your request would be closed.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

Verified Support

May 31, 2018

Home Credit India Finance Customer Care's response Dear Jaiveer,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your correct Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Further, we regret for the inconvenience caused while applying for loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screen shot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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R

raj verma r9

from Delhi, Delhi

Jun 1, 2018

Home Credit - raj kumar verma - loan no. [protected], m no. [protected]

Loan amt not credited in bank account, loan amt 50k, approve 17/5/2018, I have applied for a cash loan and got a confirmation mail that my loan has been approved. But no amount has been credited till now in my account on other hand customer care representative said that amount is disbursed to your account .

i sent email their official mail I'd ([protected]@homecredit.co.in and [protected]@homecredit.co.in) ([protected]@homecredit.co.in ), with bank statement that clearly shows no amount disbursed but no response from their side.
On other side app is showing that my emi is due but I do not have got any
Loan amount. Please help in concern issue my details are as follows.

Regards

raj kumar verma
[protected]

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Address: Gurgaon, Haryana, 122015

Website: www.homecredit.co.in

Sir i want to apply a loan from homecredit. After submitting my pan card and aadhar card and verifying my mobile number registered with my aadhar card i am facing problem. Sir it show please provide your monthly income, loan purpose etc it show wait for two minutes but after two minutes it show login again. My registered mobile number is [protected]. Sir i had also mailed my problem and screenshot to
[protected]@homecredit.co.in. 6 days ago but no reply come. Sir please solve my problem

But no response from [protected]@homecredit.co.in as well as [protected]@homecredit.co.in

+2 photos

Jun 29, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

Home Credit India Finance Customer Care's response Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Request you to please revert within three days, otherwise your request would be closed.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: 560091

Dr sir
I applied a loan last week. all 6 steps completed but 7th step taking a long time to processing and finally it exit to home page. In 7th step I provided all bank details and ifsc code but step is not completed please help me.
And I'm not getting any loan application number from your side,
Please help me
Mail id: [protected]@gmail.com

+1 photos

Jun 29, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

Home Credit India Finance Customer Care's response Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Request you to please revert within three days, otherwise your request would be closed.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

May 31, 2018

Updated by Gopinathmt99 Am not getting any reference number from ur side
My contact number is :[protected]

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J

jaiveer negi

from Agra, Uttar Pradesh

May 29, 2018

ello

I have applied for a loan application of rs 50000/-.

Name: Jaiveer singh
Father name: puskar singh
Dob: 25/11/2018
phn no[protected]

I completed 6 stage and in last 7th stage i filled account information (Account holder name, ifsc code, ac no, ) and loan details (Summry).. I click submit. But its always stuck on "we are processing your request please wait". showing in attached image.

i did mailed to loan dept emial id [protected]@homecredit.co.in from[protected] but still have no rply plz help as soon as i need money req
Plz help as

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L

Lalit Khunt

from Ahmedabad, Gujarat

Jun 25, 2018

I have applied for a loan application of rs 50000/-.

Name: lalitkumar khunt
Father name: hardasbhai
Dob: 25/06/2018
phn no[protected]

I completed 6 stage and in last 7th stage i filled account information (Account holder name, ifsc code, ac no, ) and loan details (Summry).. I click submit. But its always stuck on "we are processing your request please wait".

loan application not processing - Comment #3137837 - Image #0

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Address: Gurgaon, Haryana

Just now spoken with your customer care executive he stated that my loan has been rejected is this a joke, since last week i was facing technical issue and today you guys have rejected my loan without no reason i have paid all the installments on time and finished my previous loan as well. This is how you treat your existing customers. Previous loan account number [protected]. Its my daughter marriage on 1st june and without any reason my loan has been rejected. One of your team leader saminder told me to finish my previous loan and it is guaranteed that i will get another loan. As it is my daughter marriage and i need the money urgently

contact number : [protected]
alternate number :[protected]

Jul 1, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 29, 2018

Home Credit India Finance Customer Care's response Dear Dinesh,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

We wish to clarify that your loan application will be taken for in-line consideration of company norm under various parameters to get the loan approved. We regret to note that your loan could not be approved by this time and we are unable to confirm the exact loan rejection reason as per company internal policy.

However, you could apply for fresh loan after 90 days of your last loan application date. We looking forward your continued relationship with us.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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S

sumit143143

from Ahmedabad, Gujarat

May 29, 2018

Yeah sir,
This home credit people are not taking care of there exciting customers,
Unnecessary rejection of loan.
Then what is the use of writing your site that
‘HOME CREDIT ONLINE INSTANT LOAN,
Emergency loan.
It’s just joking and playing with people’s emotions and time.

It’s atleast take care of existing customers, genuine customers those who closed there loans in proper manner.

Customers support is very unprofessional & slow. Getting 5 to 7 days to solve a simple quires.

Need to improvise your technically sites and
Customercare support.

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Home Credit India Finance Customer Care's response, Jun 7, 2018

Verified Support

Dear Customer,

This is in reference to your concern registered with Home Credit India.

We regret for the inconvenience caused while applying for Online cash loan. We would request you to send us an email to [email protected] along with the error screenshot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

S

sumit143143

from Ahmedabad, Gujarat

Jun 8, 2018

i have send all things already

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Home Credit India Finance Customer Care's response, Jun 10, 2018

Verified Support

Dear Sir/Ma'am,

Thank you for contacting Home Credit.

We regret for the inconvenience caused while applying for Online cash loan. We would request you to send us an email to [email protected] along with the error screenshot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Gurgaon, Haryana, 110092

Dear sir/mam
I haroon khan, hereby wants to state that i m not able to get my insurance money back for my bike (Number - dl 7st 9323). I gave the claim check to home credit india on 9 april 2018 but money has not been transfered yet. Whenever i call to customer care they always says it will be credited within 1 or 2 days but it never happens. And sometimes they put my call on hold for several minutes. I have paid all the emi for my bike but still i am not getting my claim back.

Jun 29, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Home Credit India Finance Customer Care's response Dear Sir/Ma'am,

Thank you for contacting Home Credit.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Request you to please revert within three days, otherwise your request would be closed.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Gurgaon, Haryana

Website: www.homecredit.co.in

Dear
Viewers,
Those who are reading this complaint,
I want to say you simply that home credit finance, customer care support in email as well in call center is very worst.
I apply for instant loan but no use coz not able to complete & submit application,
There customer care support always saying and asking to send screenshot of problem to [protected]@homecredit.co.in as well as [protected]@homecredit.co.in
After send screenshot on there support mail id,
After sending mail the same scripted answer saying that check your website or refresh the page, but no use because still i am not able to submit my online loan application coz home credit customer care support fails to solve there customers problem.

+2 photos

Home Credit India Finance customer support has been notified about the posted complaint.

May 27, 2018

Updated by Oswal sweety even i am exciting customer of home credit,
i want to apply for online loan but no instant support from home credit, even i mailed the screenshot at you [protected]@homecredit.co.in & [protected]@homecredit.co.in .. got revert that they will help us in 48 hours but no response till now from any of care support, , ..
[protected] is my register number.
Before resolving customers issue, first resolve your technical issue having in online loan websites.

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Address: New Delhi, Delhi, 110096

Hello i am pramod i got a message from home credit to 140000 but when i called customer care they denied that it's not comes in your offer so im trying take a loan which is comes on my mail as a offer on home credit india finance but due to filled the information boxes next to the field unfortunately l did applied one thousand rupees loan so please cancelled it

Jun 27, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 27, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in reference to your concern registered with Home Credit India.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Chennai, Tamil Nadu, 600106

I want to apply personal loan from homecredit. I am salried employee earning 30k, after submitting my pan card and aadhar card and verifying my mobile number registered with my aadhar card i am facing technical issues sir it shows please provide your monthly income, loan purpose etc after that it shows wait for two minutes but after two minutes it show we need additional time & pls try later again. My registered mobile number is [protected]. Sir i had also mailed my problem and screenshot to
[protected]@homecredit.co.in. 2 days ago but no reply come. Sir please solve my problem. I appreciate speedy resolve.

+1 photos

Jun 28, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

May 26, 2018

Updated by kabdul051 I want to apply personal loan from homecredit. i am salried employee earning 30k, After submitting My Pan card and Aadhar card and verifying my mobile number registered with my AADHAR card I am facing technical issues Sir It shows please provide your monthly income, loan purpose etc after that it shows wait for two minutes but after two minutes it show we need additional time & pls try later again.my registered mobile number is [protected]. Sir I had also mailed my problem and screenshot to
[protected]@homecredit.co.in. 2 days ago but no reply come . Sir please solve my problem. we appreciate speedy resolve.

Verified Support

May 27, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in reference to your concern registered with Home Credit India.

We regret for the inconvenience caused while applying for Online cash loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screenshot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

May 28, 2018

Updated by kabdul051 already sent, after sending only i am raising the complaint.

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O

Oswal sweety

from Pune, Maharashtra

May 27, 2018

same problem faced from my side also

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Home Credit India Finance Customer Care's response, May 27, 2018

Verified Support

Dear Customer,

This is in reference to your concern registered with Home Credit India.

We regret for the inconvenience caused while applying for Online cash loan. We would request you to send us an email to [email protected] along with the error screenshot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

O

Oswal sweety

from Pune, Maharashtra

May 28, 2018

Even after giving the attachment screenshot, at [protected]@homecredit.co.in
No resolution from there said
Even I am exicting customer of home credit,
Contract I'd :-[protected]

Reply

Home Credit India Finance Customer Care's response, May 30, 2018

Verified Support

Dear Sweety,

Thank you for contacting Home Credit.

We have forwarded your concern to the relevant team on dated 28/05/2018 with the reference number 11924759 which is under process and we shall provide you with an update within next 02 working days..

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

Home Credit India Finance Customer Care's response, Jun 1, 2018

Verified Support

Dear Sweety,

Thank you for contacting Home Credit.

Apologies for the trouble you have faced.

We tried to contact you on your primary number to provide you an update, however we were unable to establish successful contact with you.

Further, we wish to inform you that presently we are not providing service as per your aadhar data, so we would request you to kindly retry after few days to apply the loan.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

V

Viren Khanna

from Chennai, Tamil Nadu

May 29, 2018

Dear sir i apply for my NOC till 15 days and there is no response from home credit team kindly give my noc due to urgent basis

Reply

Home Credit India Finance Customer Care's response, May 30, 2018

Verified Support

Dear Customer,

Thank you for contacting Home Credit.

Kindly share your Loan number (Ten digit number, starts with 3) OR registered mobile number so that we can assist you with your concern. You can refer to your loan documents i.e. Loan Summary / Repayment Guidelines.

Request you to please revert within three days, otherwise your request would be closed.

For any further help, please contact us.

Regards,

Customer Care Team
Home Credit India Finance Private Limited | Call – 1800 121 6660; Email – [email protected] | Business Hours – Monday to Sunday, 9 AM to 8 PM

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Address: Gurgaon, Haryana

Website: www.homecredit.co.in

Dear mam/sir,

I am the exciting customer of home credit finance,
I want to apply a loan from homecredit. After submitting my pan card and aadhar card and verifying my mobile number registered with my aadhar card i am facing problem.
It show please provide your monthly income, loan purpose etc after clicking in continue, it show wait for two minutes but after two minutes it show re-login again

I had a my problem and screenshot attachment exactly what is happening
In online loan process

Please solve my problem

My registered mobile number is [protected].
Even i mail issue 2 days before at [protected]@homecredit.co.in
But no response there side.

+1 photos

Jul 11, 2018

Complaint marked as Resolved

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

May 27, 2018

Home Credit India Finance Customer Care's response Dear Customer,

This is in reference to your concern registered with Home Credit India.

We regret for the inconvenience caused while applying for Online cash loan. We would request you to send us an email to [protected]@homecredit.co.in along with the error screenshot. Our concern team will check and revert you accordingly.

For any further help, please contact us.

Regards,
Customer Care Team
Home Credit India Finance Private Limited | Call –[protected]; Email – [protected]@homecredit.co.in | Business Hours – Monday to Sunday, 9 AM to 8 PM

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