HomeShop18 Complaints & Reviews

Reference Invoice No. TARA/14-15/67461 dated 29/06/2014, Order No.[protected] dated 28/06/2014 Dear Sir, I have purchased Penta Duel Core Calling Tab top Approved By BSNL Lab-White IMEI No. [protected] through above invoice from you through toll free no shown over Live TV. It’s touch screen is not working, just I have seen the minor scratch on piece. I have contacted on helpline and customer care but there are no response today. My Review : Customer services is very poor after selling and get payment

One of the order no.[protected] for which payment made by via credit card but during delivery that courier person from Red Express taken cash Rs 1500/- also from my wife that time I couldn’t received her call due to that time I was in official training after that I lodge a complaint to Home Shop 18 customer care complaint no.[protected] on 04/07/14 against this order but every time executive are making me fool on phone they told you will get money back within two or three days and by mail Home Shop 18 customer care not responding .
Order no.[protected] against this complaint no.[protected] closed by customer care without given me any positive suggestion, I surprised when I hear that my complaint was closed than again they make new complaint no.[protected] on 08/07/2014.Please refund my money.

Dear Sir/Mam, Inform to you that my above order no.[protected] is late as per your time table. We are very urgent requirement of this today because I gifted that in a birthday party today so please delivered this today on urgent basic otherwise I will be take in cash from my bazaar and your order will be return in case late delivery and I fill a Court Case in Consumer Court for late delivery claim. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: HomeShop18 <[protected]@homeshop18.com> Date: 8 July 2014 12:28 Subject: Details of your order placed on HomeShop18.com To: [protected]@gmail.com Dear SHAMSHER SINGH, Thank you for shopping with HomeShop18. Your order no. is[protected] and the payment option selected by you is Internet Banking. Your order details are provided below: S.No. Product Description Expected Delivery Order Value (Rs.) 1 Lenovo 5000 mAh Power Bank (Silver) - PB410 Seller: SMM Delhi Delivered in 3 Working Days 2449.0 2 Lenovo IdeaPhone K900 32GB Android Mobile Phone - Steel Grey Seller: SMM Bangalore Delivered in 3 Working Days 20499.0 Shipping Charges: FREE Total Amount Paid: 22898.0 We at HomeShop18 are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us. In case of any suggestions or queries, please feel free to contact us at anytime. Thank you for shopping with HomeShop18 Sincerely, Team HomeShop18 www.homeshop18.com Now shop from your mobile. Download HS18 mobile app - Android | iOS Need help? Call us [protected] Not a fan of the phone? send us an email Need Answers check out our help Query on order? submit a ticket [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: HomeShop18 <[protected]@homeshop18.com> Date: 10 July 2014 01:41 Subject: Details of your order placed on HomeShop18.com To: [protected]@gmail.com Books | Mobiles | Cameras | Computers | Clothing | Jewellery | Footwear | Toys | Home & Kitchen | Appliances Dear SHAMSHER, Greetings from Homeshop18! This is with reference to your order no.[protected] placed with us dated 8th July 2014 for Lenovo 5000 mAh Power Bank (Silver) - PB410 (Seller: Spectacular Media Marketing Private Limited). We would like to inform you that your order has been dispatched and will be delivered to you in 1 day. Dispatch details are mentioned as follows: - Courier Company Name : Aramex Tracking Number : [protected] Dispatch Date : 10th July 2014 We are also working to get the following other items that you ordered to you at the earliest! Order Number Product Description [protected] Lenovo IdeaPhone K900 32GB Android Mobile Phone - Steel Grey Seller: Spectacular Media Marketing Private Limited Thank you for shopping with HomeShop18 Sincerely, Team HomeShop18 www.homeshop18.com Need help? Call us [protected] Not a fan of the phone? send us an email Need Answers check out our help Query on order? submit a ticket [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Date :- 12/07/2014 Your faithfully, SHAMSHER SINGH Mob:- [protected]

I have replaced order no.[protected], sub order no.77747829 due to size not appropriate, it was promised that replacment would be made in due course but over two months have gone past nothing has moved. I sent it by courier no. Z25571175, DTC COURIER dt 11 jun 2014.I have contacted many times, your order has reached within 3 days it will reach you, no specific time given.It looks they are fooling us and the whole world.

I have ordered Make Up Kit Bright is Right by Colorensence worth Rs 999. I have got another Make Up Kit Delivered of the Same Brand. I have Complained ( Complain No :[protected]. The product which was delivered at my home was Taken back by Home Shop 18 on 2/7/14. They have told me that the original product will be delivered in 4 Working Days.But i have still not got the product which i have ordered. I have tried to get the status on tall free number but no one is giving proper answer and the date of Delivery of the Product. Please look in to this. Daniel Victor [protected]

Dear Friends,
Forwarding my worst shopping experience with Homeshop18 .This happened only bcoz my order was prepaid and so the company was least bothered for rest of the post buy things.Till date I have not received any opology call, nor any reply to my mail nor my product was exchanged nor I was given any refund.


Dear Prasad,

Greetings from Homeshop18!

This is with reference to your order no.[protected] placed with us dated 22nd May 2014 for Lee Cooper Men's Black Formal Shoes-IND-9 (Seller: Spectacular Media Marketing Private Limited). We would like to inform you that your order has been delivered on 28th May 2014 and is received by PRASAD KAJALE.

Thank you for shopping with HomeShop18
Sincerely,

Team HomeShop18
www.homeshop18.com

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Prasad Kajale &lt;[protected]@gmail.com&gt;
Jun 11

to HomeShop18
Dear Sir/Madam
I am a regular customer of homeshop18, that u can check through my account details.Recently I have purchased Lee Cooper Black Formal shoes MRP 2199/- for which I paid a discounted amount Rs.1319/-.The details of the order are as under-


Dear Prasad,

Greetings from Homeshop18!

This is with reference to your order no.[protected] placed with us dated 22nd May 2014 for Lee Cooper Men's Black Formal Shoes-IND-9 (Seller: Spectacular Media Marketing Private Limited). We would like to inform you that your order has been delivered on 28th May 2014 and is received by PRASAD KAJALE.

Thank you for shopping with HomeShop18
Sincerely,

Team HomeShop18
www.homeshop18.com

This was my worst and last shopping experience with homeshop18.The shoe pair didnt fit my size and the design which I assumed was contrast, so i immediately after receiving the product returned the parcel in very same packing to your logistics partner and same was informed to ur team verbally about the return of the product.Even I have forwarded the contact number and address to ur executive for further assistance.It was the fault at ur end where there was miscommunication.I even told ur executive I have refunded the product within two hours of recevance please see that it is received at ur end and the end user that is I was suffered.
I dont need any money refund or any exchange of product but even though i was right on my part, i wrote two tickets about the return of the product, i mailed twice and i called for several times but there was no response made from ur side.On the contrary today when i called I was argued for follish things which i have already followed and ur customer care executive NARENDRA (NSR) whose was speaking in extereme mean language which was untolerable and hence I have came to the decession that I dont need any refund of the money for my order or any product in exchange of the previous one.With this i conclude my relationship with Homeshop18 where prepaid customers are harressed for no reasons.
From this shopping experience i got to learn never pay before delivary.
JABONG.COM have excellent customer care services and I enjoy superb shopping experience with them.I rate 2 out of 10 to homeshop18 in competion to JABONG.COM.
This is my request please do not try to reach me on any of my communication means and disturb me in my routine.With this i also request you to unsubscribe me from all your news letter and promotional activities.I will think I never shopped from Homeshop18.


HS18 Care
Jun 11

to me
Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

Your request number #495687 has been registered with us. If you have not mentioned the order or suborder number then please mail us back with the same at [protected]@homeshop18.com for better assistance.

For quick access to your order details you may log on to “My Account” option available in below mentioned link:

https://www.homeshop18.com/login.html

To track the delivery status of your order please visit the below mentioned link:

http://www.homeshop18.com/track-your-order.html

Or

SMS hs18 status space order number/sub order number to 51818 (For e.g.: hs18 status “900XXXXXX” or 712XXXXX to 51818) (Chargeable)

Regards,
Care Team

Prasad Kajale &lt;[protected]@gmail.com&gt;
Jun 17

to HomeShop18
Forwarding the courier receipt through which I have sended the parcel back.but my hands off for the customer care service of homeshop18.even on my verbal calls, several tickets and several mails my parcel was lying at the courier office because no executive from Homeshop18 ordered him(Courier partner) to ship it back.Today when i went personally i was shocked for what purpose i sended back the shoes in stipulated time and only due to the miscommunication between homeshop18 customer care and courier partner my parcel was lying at the courier office.Today i have paid the return fare charges and sended the parcel back.Receipt of the same is scanned and mailed at your end.


Attachments area
Preview attachment Blue Dart Courier Receipt.PDF
PDF
Blue Dart Courier Receipt.PDF

Multi purpose wooden IT table was recd by me on 18th afternoon. The piece is defected as one screw does not work and as such not able to adjust the legs' height as required. I informed HS18 customer care on the 19th June. I was ensured for the replacement of the piece. As per their instructions I packed the item together with a letter mentioning the fault. Since 21st June I have been calling up the customer care executives, have spoken to many seniors (team leaders) of the executives requested, pleaded but all fell on deaf ears. On the 4th July I decided to return the product and take my money Rs.1499 back, which I was promised by HS18 on phone (I hope the conversation is being recorded at your end). Every time I have been promised that I shall get back a call from the team leader as they are never available to speak when I call As of today now 11.30 a.m. of 11th July the faulty product has not been picked up from my house. The manner adopted by HS18 with a consumer is highly objectionable, it has caused me immense harassment and plenty of telephone calls. I hereby claim for the damages caused by HS18 by way of increasing my blood pressure due to harassment, many important meetings and issues I had to ignore waiting for the pick up of this faulty table, as such causing waste of my precious time.

Hi, I am a 75 years old retd naval officer. My complaint is regarding a chopper ECH 852 (ezyhome) Rs 1299 that I had ordered on 5th Feb 2014. The order no. was[protected]. After using the chopper for few times I discovered some problem in the month of April. I called up customer care of HS18 and asked for the solution. They gave me many contact numbers and to my surprise none of those numbers were working. Finally I managed to find...

Hello, I am a very unhappy customer of HS18. I have had a bad experience twice in 10 days. I placed an order for Hiba saree (order #[protected] which came with lot of stains on it and the free bees were missing. When I called back to the customer care they said, some one will be there to collect it from me and after that a fresh piece will be delivered. I, like a fool ordered for one more set of sarees by Aanya oder #[protected] before my 1st issue was resolved and guess what...this time 2 sarees were completely different from what they showed on the TV. Your guys are very quick in delivering the things but when it comes to replace it, they are not in the picture. My 1st issue is pending from the last 5 days and now I am with the 2nd one. HS18 is only interested in new sales and not in after sale. I will keep a copy of this email and I will not hesitate to take it to the next level if my issue is not sorted out by this week end. I am travelling out of Bangalore next week and will not be back till the 28th. I need a resolution immediately... Regards, Deepti Bangalore Mob: [protected]

I booked order no[protected] date 24/06/2014 and got it date 28/06/214 by cash. My Busy schedule open this packet
16 GB memory card date 30/06/2014 but 16 GB card damaged same day complaint forward but faithful no response till date.Your side very poor response.
So this regarding made complaint consumer curt today and complaint no 5228589.

istkar khan
superior industries ltd,
faridabad Haryana121003,
mobile no [protected], [protected].

Hi, i ordered a micromax mobile phone model micromax E390 CDMA black order no[protected] which i recieved on 17 th june.but as cdma is not supporting here i called custmer care up for repace with gsm phone.from 17 june to till date day always gve me answer in next 24 hours or 48 hours..but the strange is that on 9 july when i again called them they told me that we refused to return the thing which is not true as nobody came to us from homeshop18 ..i am not new to homeshop18 but this is my worst experience with them.kindly short out my problems as soon as possible

This is my 1st & last experience with home shop 18.It seemed that it was an organised company untill my horryfing experience. The customer care teams, the supervisor, the call center people all have different views to my problem .As per their mail, they themselves are unaware of what they sold vide my order no:[protected]. The Karbonn A27+ had been defective, which was reported to HS18, but they simply kept assuring me for refund of money. The group is unaware regards the management of the complaint.mY COMPLAINT has so far been neglected. i suggest people not to buy from this group since the company has harassed me like anything. This I say with full responsibility. I have sent plenty of mails but there is no one to listen expect give assurance when called at call center.please help or else leagel notice is the only solution. Some of my Mails: From: technoy motors [mailto:technoy.udp.[protected]@marutidealers.com] Sent: Thursday, June 19, 2014 1:34 PM To: [protected]@karbonnmobiles.com Cc: feedback.[protected]@network18online.com; [protected]@karbonnmobiles.com Subject: RE: complaint on purchase of new karbonn A27+ mobile Dear sir, Rather than visiting your service center, kindly clearify on the following points as discussed in the trailing mail : 1. Why is there a variation on the serial number mentioned on the battery and those embossed on the cell. Is the variation acceptable? 2. Why have I not been provided a bill describing the IMEI No, Battrey No and other relevant data. Is that ok? 3. Why is a battery of June 2013 been fitted in the cell? Is that ok ? 4. Should I be made to visit your service center for a cell which is not even 1 day old. Kindly send me the reply on these querries so that we may, if satisfied, visit your service centre. Thanks & Rgds Kishor Menaria Manager Amin [protected] From: [protected]@karbonnmobiles.com [mailto:[protected]@karbonnmobiles.com] Sent: Thursday, June 19, 2014 11:00 AM To: technoy.udp.[protected]@marutidealers.com Subject: FW: complaint on purchase of new karbonn A27+ mobile Dear Customer, We acknowledge the receipt of your E-mail. With reference to your complaint, we would like to request you to visit to the service center with invoice bill copy to rectify the mobile complaint and for further resolution. Further action would be taken after rectify the handset issue. For any assistance please feel free to call us at our Customer Care toll-free number [protected], from Monday to Saturday (10am to 6PM). Thanks & Regards Deepika Jaisingh Customer Support Karbonn Mobile From: technoymotors [mailto:technoy.udp.[protected]@marutidealers.com] Sent: Wednesday, June 18, 2014 11:46 PM To: feedback.[protected]@network18online.com; [protected]@karbonnmobiles.com Cc: [protected]@homeshop18.com Subject: complaint on purchase of new karbonn A27+ mobile Dear Sir, I have purchased a Karbonn A27+ Mobile phone through Home Shop 18 on 17th June 2014. The details are as follows: Home Shop 18 Buyers Order No:[protected] Invoice Date : June, 12, 2014 Receipt Date : 17th June, 2014 MODEL :Karbonn A27+_MT6577_01_HINDI_V0007 S/N : VSUA27P[protected] IMEI, 1 No : [protected] IMEI, 2 No : [protected] Battrey Model :VSSP2000AA MONTH & YEAR OF MANUFACTURE :06.13 BATTREY SERIAL NO : S/N:VSUA27P[protected] I received the cell in good condition with excellent looks which I had desired for. I after transferring the data (contact details), for the first time used the cell on 18th May. Inspite of purchasing a new mobile I was horrified to see its performance. My problems are as follows : 1. Battrey charging takes time, ie more than 2 hours to charge. 2. Requirement for charging occurs frequently since the power loss is very rapid. 3. While taking a call for more than 3 minutes, it gets TOO ABNORMALLY HOT. It causes uneasiness in talking and the very purpose of a cell is defeted. Iam unable to use the phone and even seems risky. Need your immediate reply on the safety point.Also would I have to use the cell by keeping it away from my ear. 4. While talking the phone disconnects inspite of full connectivity .Neither of the 2 can hear each others voice.After 2-3 trials the call succeeds. 5. At times you hear very minute sound while talking, which seems to come from loose terminals as happens when electric wire is loose (exact explaination not possible) 6. Why have I not been provided a bill describing the IMEI No, Battrey No and other relevant data. 7. Why is a battery of June 2013 been fitted in the cell? It hardly matters in case I do not face any problem. 8. Last but not the least kindly confirm th e reason for variation on the numbers mentioned on the battery and those printed on the cell.Should they not be same on a new mobile ??? The numbers are : S/N : VSUA27P[protected] (printed on the cell ) S/N:VSUA27P[protected] (printed on the battery) It even seems fishy on the part of home shop 18 which has not provided a bill depicting all relevant details of a mobile. Not even filling the warranty card. Your fair reply is urgently requested in order to resolve the issue amicably. Thanks & Rgds Kishor Menaria [protected] [protected]

I ordered a ten pc apple cookware set from homeshop 18 website. It was delivered in two days dated 29 june 2014, but due to fault in the product, we complained on the customer care ( complaint no[protected] against order no[protected]. They said it will be relpleced in 48 hours, as there was no reply from home shop 18 side we again complained on 1st july (Complaint no[protected] against order no[protected]. There has been a long delay in home shop 18, we have been complaning after every 48 hours but home shop 18 agent always say it will be done in 48 hours. We did not expect such a bad service from home shop 18. Please see to our complaint as soon as possible.

HomeShop18


I got your mail on 27Jun-2014 & you promised me after 9-10 days I will receive my cheque but as on today (08-Jul-2014) not received any thing from your end. Every time from your end I am getting a false commitment.
Request you /your team to look into the matter .

Thanks & regards,
Neeraj Sharma

[protected]

Dear Team, This is heights of harassment Regards Yash From: Yash Paul Singh Sent: Wednesday, July 02, 2014 4:38 PM To: '[protected]@homeshop18.com' Cc: '[protected]@yahoo.in' Subject: RE: Reversal Of perusal ( Reciept of Speed post ) Dear Team, I m trying you people to many time regarding reversal of perusal but you people not listen any word of me, you people refused to me for that matter and every yours executive make me fool on phonwe, At last you people force me to send this perusal through INDIAN POSTAL For yours reference please find receipt of Speed post ( 02/07/2014) Please make sure me when you people receive this make my refund on urgent basis Regards Yash [protected] From: Yash Paul Singh Sent: Wednesday, July 02, 2014 1:24 PM To: '[protected]@homeshop18.com' Cc: '[protected]@yahoo.in' Subject: RE: Reversal Of perusal Dear Team, Still I m not getting any cal or any positive response from yours side, Please arrange reversal on urgent basis Regards Yash From: Yash Paul Singh Sent: Tuesday, July 01, 2014 5:37 PM To: '[protected]@homeshop18.com' Cc: '[protected]@yahoo.in' Subject: Reversal Of perusal Dear Team, I have book a on line shop request to you on may be 26th of June 2014 ORDER NO.[protected], on 28th June 2014, when I see the quality of product his very low very I feel very bad about this, than I m decided to back send this perusal to you . and connected a cal with yours Customer care Executive he forward me address o[censored]rs warehouse after that I m visited courier office but they people refused to me for send this particular courier address, again I m call yours toll free No. but I m not get any gud revert from yours side, last 3 days I m visited any couriers companies almost 3 they all refused then I m again cal yours office then they arise complaint[protected] for reversal of perusal . please may sure and collect this perusal at my residence & kindly make my refund on very urgent basis, Please take some positive action on urgent basis Waiting for yours revert

Dear Sir,
Already many time - email, reminder - I, II, III - FINAL AND phone from aprox one month but no any response and every time wrong commitment and made the fool . No any response.
　
I am very frustrated from Ist day received mobile through courier. At the same time, complaint to customer care regarding mobile return. Ist day to till date, many time discussion ( aprox. 20 time ) your customer care but no satisfication reply, every time reply me that mobile return us from any courier and no pick up service from our end. At the time of booking of mobile, tell me that if you want to return then pick-up from our end .Then 7-8 round to courier - blue dart, over night, Dtdc etc. but no services of courier . Then call to your customer care then reply me that send from post office - speed post . Then 2-3 time visit to post office but reply from post office that no any responsibility and tell me that before the speed-post, covered with seal and insured the parcel and at the time of moving than there is no sound when zig zag and any moving the parcel.
As per your customer care and courier that no services then after commitment from your customer care regarding pickup from your delhi office address but no person visit in my office for pick up then call you that reply me - no pick services . Every time, different reply me from your customer care - two person commitment of pick up and two person reply that no pick up service. Already discussion with Ms. Ekta ji but no any satisfication reply . I am very frustrated last 15-20 days, why are you false commitment and why are made the fool of clients at the time of order . I am not satisfy of HOMESHOP18,
My office - Delhi Address ( already update in my complaint from book my mob. no. [protected] )
Rajeev Gupta
M/s Smc Global Securities ltd.
11/6 B, Shanti Chamber, Pusa road, Near Rajindera place metro staion, metro pelear no. 134
Delh- - 110005.
Product Detail
( ORDER NO.[protected], SUB-ORDER NO.[protected]
Custmor name : rajiv gupta ( kindly change - rajeev gupta )
book form mob. no. : [protected]
product : Sim phone - M6111
product datail : 31810665
Thanks &amp;amp; regards
RAJEEV GUPTA
mob. [protected], [protected]

dear...i am order the raymond pack (two suiting and three shirts)order no[protected] but the quality of this cloths are totally polyister base material so i am return this pack suborder no 80710237 raymond new geneindia, gala no 4, bld no a(18), hari har corporation, near gajanan petrol pump, dhapode village, mankholi naka, bhiwandi 421302 from anjani courier services latur no [protected] dt 25/06/2014 . Am register complaint to homeshop18 against the no[protected] so am wait for refund my money my details - ingale ravikiran gulabrao, veer hanumant wadi .old kava road .in front of new holland tractor showroom, latur 413512 email [protected]@gmail.com mobile no -[protected]

Dear Sir,
It is inform you that I have ordered a Priya Envey3 Lunch Box of three (3) Steel container (Order No.[protected] & Sub-order No.[protected] on[protected] from HomeShop18. On to-day i.e.[protected] I have received a package from HomeShop18 by DOTZOT Courier Service, Jorhat, Assam. After, opening the packet I saw that a Priya Envey2 Lunch Box of two (2) steel container supplied to me which is not ordered by me. I have also contacted customer care service of Home Shop18 the person of customer care admit that by mistake they have supplied another item to me and send a sms to me with a complaint No.[protected]. Customer care service also advised me that I should return back the item to them. Now, I am asking you that who will bear the parcel charges for returning back the item to HomeShop18 because, mistake was not done by me and my item was not supplied as per my order. It is hard to believe that like HomeShop18 which is a very renowned online shopping of India can do such a mistake and I am requesting you that an enquiry should be done and the item which was ordered by me should send to me first and then I will return the item which I have received on today. From: Amitabh Choudhury, Lichubari Colony, P.O.: Lichubari, Dist: Jorhat, Assam.

​It is inform you that I have ordered a Priya Envey3 Lunch Box of three (3) Steel container (Order No.[protected] & Sub-order No.[protected] on[protected] from HomeShop18. On to-day i.e.[protected] I have received a package from HomeShop18 by DOTZOT Courier Service, Jorhat, Assam. After, opening the packet I saw that a Priya Envey2 Lunch Box of two (2) steel container supplied to me which is not ordered by me. I have also contacted customer care service of Home Shop18 the person of customer care admit that by mistake they have supplied another item to me and send a sms to me with a complaint No.[protected]. Customer care service also advised me that I should return back the item to them. Now, I am asking you that who will bear the parcel charges for returning back the item to HomeShop18 because, mistake was not done by me and my item was not supplied as per my order. It is hard to believe that like HomeShop18 which is a very renowned online shopping of India can do such a mistake and I am requesting you that an enquiry should be done and the item which was ordered by me should send to me first and then I will return the item which I have received on today. From: Amitabh Choudhury, Lichubari Colony, P.O.: Lichubari, Dist: Jorhat, Assam.

Dear homeshop18,
I am writing again to inform you about the harassment that I am caused by homeshop18. Please go through below incidences to fully understand the issue.
• I placed an order for Homme Men's Black Leather Formal Shoes-PSKH1065-IND-9, on 18th June 2014 (order number[protected]; suborder[protected]. The order was placed under “COD” option. However, the order was not delivered to me even after 3 days (as committed by homeshop18 when placing the order). The status of the order, as reflected on the homeshop18 website had been shown as “Verified”. When I called the homeshop18 customer care center, I was confirmed by the executive that the order has already been verified by the vendor (explained to me that the vendor has confirmed to me that the order is available in good condition) and that I should receive the ordered item within next 1-2 days. However, even after my repeated telephonic requests made to homeshop18 customer care center, I was not delivered the item. After approximately 15 days of placing the order, the homeshop18 customer care executive called me to inform me that the order has been cancelled from the vendor side due to unavailability. When I asked that I was already confirmed that the order has been verified by the vendor for its availability, I was not given any suitable explanation and was turned down. I was even asked to book the order again without addressing my grievance. When I requested the executive to blacklist the vendor, I was turned down by saying that there is no such policy with homeshop18.
• Even after a bitter experience as narrated above, I placed another order for same shoe (Homme Men's Black Leather Formal Shoes-PSKH1065-IND-9) on 2nd July 2014, order number[protected]; suborder number 81827265. This order was also placed under “COD” option. However, today, it has been 5th day and I am still awaiting for the order to be delivered. Similar to the abovementioned issue, this new order has also been reflected as VERIFIED and committed to be delivered within 3 days. When I called homeshop18 customer care center on 6th July 2014, I was shocked to learn that my order has been cancelled again. The executive was blunt, and I was informed that the vendor has cancelled it due to stock unavailability. When I asked the executive for a reason for the cancellation after verification of the order, the executive bluntly asked me to book it again.
• I called homeshop18 customer care center again on 6th July 2014 and spoke with the floor manager, Mr Ravi Kumar, who told me another story. As per Mr Ravi, the recent order[protected] has been verified by the vendor and shall be delivered soon. I was confirmed by Mr Ravi that homeshop18 team has miscommunicated with me and that the order shall be delivered to me with 100% surety.

I request homeshop18 to answer me following questions which are based on my bitter experience with homeshop18 as explained above.
1. Why was my order cancelled after verification by the vendor?
2. How can homeshop18 inform us of stock unavailability, when the order was placed well-in-line with the availability of the stock (updated live on the homeshop18 website) and the same was confirmed by the vendor as “VERIFIED”?
3. Upon asking the homeshop18 customer care, why was vendor not blacklisted due to not delivering after “Verification status”?
4. Why did homeshop18 not logged a complaint against the vendor on my behalf (I was on the other hand refused to lodge any complaint)?
5. Why the homeshop18 executive lied to me on 6th July 2014 which was accepted by Mr Ravi Kumar, and I was requested for forgiveness?
6. When will I receive the said order (Homme Men's Black Leather Formal Shoes-PSKH1065-IND-9; order number[protected]; suborder number[protected]?

By copying Hommeshoe, I request them to kindly coordinate with the homeshop18 so that my order is delivered ASAP.

Kindly reply on urgent basis as any delay in the delivery of the item is harassing me. In addition the unprofessional conduct by the homeshop18 should not be repeated again.

Awaiting an earliest response.
Deepak Kumar
[protected]