HomeShop18 Complaints & Reviews

Dear Sir/Mam, I ordered zen firefox mobile two and a half months ago. Order id:[protected] Complaint no.:[protected] In my first order, I got the message "your product is not successfully ordered" but my money was deducted. So, I ordered it again. But, later on I got the order twice and my money was also deducted twice. I have asked for return about 50 - 75 times. Every time I hear the sentence "we will call you in 48 hours". But, I never get any call. Whenever I call their staff, they say they are not able to contact me. I have given 10-12 numbers including mobile and land line numbers still they are not able to reach me. How could it possible that they are not able to contact on any of the 10 given numbers. I receive calls from other people on daily basis. Only home shop 18 is not able to contact me. I don't even receive any mail from home shop 18. They have my 10 phone numbers, my mail id, and my address. Why can't they contact at any one of them? Why don't they come to the delivery address to pick up the order and initiate the refund? I have told them to take this request on high priority as it is already getting delayed from months. But, they don't respond. The only line every time they say is "We will call you in 48 hours". And, I never get call. Why do they need any confirmation call when a customer himself is calling them and asking for return more than 50 times. I don't expect this from home shop 18. I have wasted 300 rupees in calling them. They put me on hold and keep checking the details. They should bear phone call cost and penality for wasting my time. I need my money back. Request you to escalate this issue and get refund done quickly. Thanks

I ordered one Spice Mobile M6112(Silver) through you on 17/01/2015. Though it was to be delivered within 4 days, it was delivered on 23/01/2015. As per the instruction on their manual I charged the mobile for 4 hours initially. When I saw that the battery was not charged completely, I charged it again for another hour. But the Battery indicator showed incomplete charge. So I called your Toll free number on 25/01/2015 (within the stipulated 48 hours) and complained to them about it. The complaint No. is[protected]. They said that your representative would come and collect the said mobile and would check the defect and replace the mobile if found defective. It has been now 12 days since the complaint was lodged and even after reminder after reminder, no one has come to collect the defective mobile. And your Feedback team has sent a note that my complaint was late and hence could not be entertained. This is totally nonsense. I must inform you that you have given 2 different order no.s for the same product. The original invoice sent with the Mobile mentioned the order no. as[protected] and your mail to me mentioned the order no. as[protected]. Since I was in urgent need of a Mobile for my personal use, I had ordered the mobile through you. Now I am in spot. Please resolve the problem at the earliest. In future, I shall remember not to buy anything from Homeshop18.

Dear Sir, I have purchased a spice full touch Dual Sim mobile with model no M6112 through your home shop 18 online booking as per order no[protected] on date 19/12/2014 invoice no TARA/14-15/489964 date 19/12/2014 . On the same I found software problems in this product in this facebook page not open, any jawa phone browser not install, it was also not worked as phone as modem and had many other problems, I was complained to customer care within 24 hour, but they replies that they will contact within 24 hours then I was again contact to customer care then they again replies that they will contact within 24 hours In this procedure I was lost more than 7 day then your officials are suggest me for checking the phone at spice service center Jhalawar road kota Rajasthan but they are telling that problem will not repair, than your officials are suggest me for the replace phone, and it now intimating me to return the phone to NITC P.LTD TCISCS, C/O Acorn warehouses and logistic park, block 3, 68, vil, Kapriwas &MALPURA, TaluqA DHARUHERA Rewari-123106, this item Delivered on 08/01/2015 then after Item Delivering massage of India post on 08/01/2015 I was contact you’re customer care, but they alwase replies that they will contact within 24 hours. . Whenever I call at the call center, the say "We will get back to you" i registered complaint to your explanation team on 31/01 2015 they will gave me 6 day time to resolve my problems But till to date neither any action has been taken nor replaced the phone which cannot give exact time. pls tell me why are you cheating customers and making fake promises, what does this 30 days replacement mean to us. pls retuned my new spice M112 phone as early as possible. I also attached post office slip.

Since the day i have purchased my bsnl penta from homeshop 18 its calling service is not working and it is not reading the sim card when it is inserted into it. When i complained against it they are giving me phone numbers on which iam not getting any response so kindly reply to my complain

Dear Sir,
Please refer to my order no.[protected] dated 03.02.15 and your official promise of delivering the said order within 4 days i.e. on 07.02.15. Based on your promise, I booked the order to gift it to someone on 07.02.15. However, your officials are now intimating me that the said order cannot be delivered on 7.02.14 and may be delivered not before 10.02.15.
In this regard, I wish to state that you have not kept your promise of delivering the item within 4 days for which advance payment has been made by me. If any body has to suffer due to any technical fault in the delivery, it is your company not the customer.
I again request you to deliver the item within 4 days of booking or I have to take up the matter with the Consumer Forum (Govt. of India) for cheating me.


Thanking You.

Yours sincerely,

Ashish Gupta
Ph. no. [protected]

Dear Sir We received an order on 31.01.2015, Order no[protected] dated 28.01.2015, But the watch we received not working, please suggest me how solve this problem, I need immedaite reply, and the courier person who will come for supply won't wait for checking the materials, he ran immediately delivered the material.and whatever till today we received the gift cupons all are expired on the supply date, what is use of gift coupan, it is a derect cheating of customers, please take immedaite action upon this. Regards Mahalingaiah NG Bangalore

HI, IAM PRIYANKA NITIN KAMBLE, I BYE STELLO 52 PC PET STORAGE SET RED, FROM PHONE NO.[protected] ON DATED 14.01.2015.NEXT DAY I GOT PHONE CALL FROM YOUR SIDE REGARDING WINNING OF TV 32 INCH, I GOT DELIVERY OF MY ORDER ON TIME..BUT TILL ON DATE 03.02.2015 NOTHING CONTACT FROM YOUR SIDE REGARDING WINNING TV. DETAILS OF ORDER: NO.[protected] SUB ORDER NO.96990559 PRODUCT CODE 31766987 AMOUNT PAID:RS.1599/- I CALLED SEVERAL TIMES IN YOUR CUSTOMER CARE THEY R TELL ME THAT I WILL GOT LETTER SOON.BUT TILL I WONT GOT LETTER.PLEASE REPLY ME AND ARRANGE MY WINNING GIFT.

dear sir, maine apki 1st time homeshop18 se spice mobile purchase kiya, spice mobile switch on nahi ho raha. apki custumer care me complaint kar ke presan ho gaya apki service third class bekar hai. maine galti kar di homeshop18 se product purchase kar ke. lekin kisi custumer ko itna presan karna thik nahi h. dobara koi product purchase ke liye sochega. main to apki company me thukne bhi nahi ayunga. ek dam bekar online service h sabse bekar. contact [protected] / [protected] mahendra yadav

Hi,
I have been following up with the customer care representative from past 2 months, but haven't received refund of my order till date, every time they say that i ll get a cal from their senior but I haven't received any.Complaint no. provided by them are Complaint No.[protected] &[protected].

I am highly dissatisfied by their services.

My name is rameshchandra pujari from bardoli, gujarat. I have purchased two product from homeshop18 order no of the product are[protected] and[protected]. These two product return by me because i get wrong when i get the delivery from homeshop18. Now i ask for refund from last 3 month but i can't get refund and also get a bad response from them.

I have purchased a spice mobile with model no M6110N through your home shop 18 online booking as per order no[protected] invoice date 24 NOV 2014 . Soon after 1month 20 days i have problem with the mobile that ofter charging my mobile discharge in next half an hour automatically .i registered complaint but there is no response from custmer care my request number is #764116 on Tue, Jan 20, 2015 at 7:55 PM thankyou sanjay nema

i have bought hcl me connect 3g tablet ...it has lot of problem in it...i cant update anything in it...it has an older version in it.. from past 15 days i am giving complaint...but der is noo response...the power on/off button is not working.. music player is not working..they not even exchange d tablet...

Dear, I have purchased by order no.[protected] placed with us dated 26th January 2015 for Spice 4 Inch( 10.16 Cm ) 3G Dual Sim Android phone -402 on 29th January 2015.This phone is not working properly.So i want to return or replace.DO needfull. Regards Meenakshi Tiwari [protected]

Dear sir, I have attach the scan copy of my Product Kids Laptopcourier. Please return back my Product amount & courier charges. I buy the product on 22.7.2014 (6Months gone). I have return the product also. I mail u Already 180 Daysgone. I have not any refund so please take care for my refund back to meincluding my courier charges 100 Rs.

I had order crystal premium induction combo on 8th jan 2015 and was recevied on 12jan2015. but with great regret i have to say that whaen i opened the parcel the container was damaged. immeditely i registered my complain. complain no.[protected]. order no.[protected].
i am calling everyday and is reply every day i am receving a massage "Dear customer we tried but there was no connect for futher information.
now i am fadeup of calling. i am not getting any satisfactory reply.please reply me as soon as possible.
thanks
your faithfully
kamla srivastava
email id [protected]@gmail.com
mob: [protected], [protected], [protected], [protected].

As per our telegraphically discussion on 17/01/2015 Home shop18 your representative to told me provide POD no. of return to M/S. Alex Jewellery PVT Ltd of order no.[protected] and Complaint no[protected] plz find here attachment of delivery sheet as c/ment is very well delivery at destination awb no :[protected] M/S. Alex Jewellery PVT Ltd 8.911 & 101-116 Shiralaya Industrial Estate OPP Karnataka Mills NH No. 8 Waliv Vassal (E) Thane Mumbai401208 Please shipment of adjustment of my amount Rs 2043/- in other item and I waiting to confirmation call and shipment of Clearline 10-in-1 Multicook Kettle Product Code: 32885185

Receive a product of HOMESHOP vide my order no[protected] on 29th evening but the gift coupon supplied has a non-usable time just expiring on 31st JAN. I feel it is a open cheating. PL supply coupons with some longer validity.THANKS REF COUPON CODEC9QEZENEPEI

[protected] Thursday, December 25, 2014 Anju Singh 1 Rs. 6240 View Sub Order Details Sub order Product Product Details Status 95674077 Submit Ticket show invoice Mitashi 15 in (38.1 cm) LED TV - MiE015v05 Rs. 6240 Write a Review Order Placed December 25, 2014Order Shipped December 30, 2014Order Delivered December 31, 2014 Dear sir I purchased this product and it was delivered on 31st night. I am sorry to inform you that T.V. is damaged.There is a crack on the screen. I request you to return and refund my money. I have already registered a complaint through phone. I am sorry to inform you that after writting this post to you I was told that I would get a phone call in 48 hrs. But didnot get the phone. I called up customer care on 11 th January and Iwas told that I will be called on 12 th January 2015 but didnot get a call. I called up on. 13 th January around 10 a.m. and was told that I will get a call at 3p.m. and in case I don't then I should call up at 1 minute past 3 and the call will be forwarded straight away to the concerned person. When I called at the above time I was said that I should wait and would a call from HS18 soon . It is 52 minutes past 3 and am still waiting for the call. This gives me a lot of anxiety and harassment . I have to hang up my work and keep waiting for an answer endlessly for no fault of mine. Thanks Anju.

I had ordered spice mobile MI-501 on 16/1/2015 and received the same on 19/1/2015 by cash on delivery. On the same day problem started as it gets very hot within 10 minutes, it gets switched off/blanked suddenly and starts only reinstalling the battery again and it happens frequently . Further message is flashed FREQUENTLY as " LONG PRESS EXIT" . So I lodged the complaint on 20/1/2015 ( complaint no.[protected] against order No.[protected]. Every day i am calling but they replies that they will contact within 24 hours. But till todate neither any action has been taken nor replaced the phone where as delivery man told us that if any defect is there they will replace the product or refund the money back.

I writing you in connection with my replacement / repayment / readjustment of preview product No[protected] with new product code No 32925785. I spoken to Homeshop18 team on 28 Jan 2015 at 0500 pm in this regard& I requesting to send this new product to my new address at Hyderabad. For that they want my address proof for the same. In this regard, I enclosing my address proof of Hyderabad (Gas Bill & Electrical Bill). So kindly request to send mynew product code 32925785 to my Hyderabad address at the earliest convenience please. Thaniking you, Yours faithfully, Mr V Ravishekhar Reddy's Residency, Flat No 102, Opposite Deer Park, Auto Nagar, Hyderabad-500070