HomeShop18 Complaints & Reviews

I ordered a Khaitan Room Heater- Halogen 1117K, order no:[protected], on 18th December, 2014. It was ordered for my parents in Nainital, Uttaranchal. They received it in a damaged condition and on informing the customer care of HomeShop18, I was told to courier it back. My parents couriered it to them which involved a cost of RS 900. The company received the courier on 31st December, 2014 via DTDC courier no: D20174813. I then asked for a replacement. Ever since I have received no reply from them. Whenever I call at the call center, the say :- "We will get back to you" and whenever I raise a ticket on their website, they close the same asking me to be patient. It is ridiculous and very painful for my parents. I want a refund now, please help me getting the same. Homeshop18 is doing a job at the name of customer service. Please help me get my money back. Anticipating a positive reply from your side : Preksha

We ordered the mobile Spice 4 Inch( 10.16 Cm ) 3G Dual Sim Android phone -402 on January 20, 2015, Parcel Delivery on 01/28/2015 2:30:00 PM, mobile is in good condition, but the Gift Coupon Worth Rs. 300 not found in parcel, pls send the Gift Coupon 300 to me through mail or address. Bill is attached in photo proof

ORDER NO.[protected] DTD. 06/01/2014 FOR THE FIRST TIME I DID PLACE AN ORDER WITH HS 18, BUT EVEN AFTER PASSING OF MORE THAN 20 DAYS I DON'T RECEIVE MY ORDER. VERY BITTER EXPERIENCE WITH HS 18 TEAM IN COMAPARASION TO ALL OTHER EXSTING ONLINE-SHOPPING CONCERNS. FINALLY, IT WOULD BE AN HUMBLE ADVICE TO NOT TAKE ANY ORDER I[censored]NABLE TO SUCCESSFULLY PROCESS IT. TANK YOU ! REGISTERED CONTACT NO : +91 [protected] E-MAIL ID : UTPALG.[protected]@GMAIL.COM

Dear HomeShop 18, AND I DEMAND A REPLY. My uncle and aunt stay in Nainital, and in this year’s chilling winter I thought of gifting them a room heater. I ordered a Khaitan Room Heater- order no[protected] to their address. They received a damaged product (not expected), so we decided to replace it. I called the HomeShop18’s customer care, and they told me to send the product back, so that they can send the replacement. I asked my uncle to send the courier back on the provided address. He did the same and for that he had to spend Rs.900. My return Courier no is - D20174813, which was received on 31st December. After that nobody contacted us from HomeShop18. I called the customer care and the executive from HomeShop18 said that “we will get back to you”. But when I did not received any notification for about a week I called you guys again. And just like the last time, I got the same reply that “we will get back to you.” But as expected nobody contacted us. I raised a ticket (ticket no[protected], but soon I realised, that my ticket has been CLOSED without solving the problem. So I raised another ticket (ticket no[protected]. By this time half of the winter was passed and the gift was nothing more than point of embarrassment to me. Yesterday when I opened my Homeshop18’s account, I saw that both of my older tickets are showing as CLOSED. I got ridicule and I raised another ticket, ticket no[protected]. I called the customer care, and again, I got the same reply (we will get back to you). Just wanted to keep your Facebook page in loop, so that others can also get a lesson from my incident. Problems which I have faced because of HomeShop18: • My uncle and aunt received a damaged product as a gift • Spent Rs.900 for sending the product back (I was expecting a person from your end would come and not only collect but replace the good at the same time) • Poor/ negligent customer service • Fake assurance from your customer service person • Inefficient communication channel, which CLOSED the open ticket, not once but twice • Last but the most important one, I sent this heater as a gift in the winter season, and now even if the replacement will come, it will almost be summer time Thank you, A NOT SO IMPORTANT CUSTOMER for HomeShope18

i have ordered a reebok jacket, but it sent any other jacket with damaged sun glass . this problem from 16 th january 2015 . i am calling every day to the company but no result . i have given 3 phone numbers, there is no call . i want refund amount and (my 11 days hard work value) . my order no[protected]

i .orderd spice Mi 501 mobile order no[protected] dated 23 jan 2015 .but supplied steller 501 .second one was gift coupon not yet supplied . i have informed courier also mr.prabhu mobile no [protected] This is for your information and take necessery pl. thanks

As i am long time customer from your org, but this is sorry to inform you that again i have found the same thing which is earlier happened. Now Order No[protected] product already delivered from HS on dated 27.01.2015 at 12:30 PM. at the time when i open the sealed packed i found that the voucher was not there. kindly as soon as possible reply me about the same. i will be thankful to you. Regards Prabodh

I want to cancel my order no.[protected]. I ordered it on 22nd Jan a trio mobile phone that time it status was it will be deliver in 3 or 4 days, But now it is 27th Jan but it still not reached to me that's why please cancel my order if it could not reach to me today.

Hi my name is sohail i had ordered fast fashion t-shirts for rs 999, i had ordered for xl size but they sent me 'm' size and the fabrick of the t-shirts is very poor n the stiching is also very bad. My order no is :[protected] and my complaint no is :[protected] . Please do resolve my issue n don't ruin your company's name

hi, This complaint is basically on Atrash Aman, Sukanta Das and anshu wasan, please stop forcing advisors to make a call rude, in the interview hr will tell there is no target as such, but when a executive enters the operations floor then he/she comes to know that there are three targets which has to be met which forces advisors to wrap call fastly which makes 1 or 2 calls a bad one, and one thing if you are terminating any advisor first see the past record and then take the action as per your hierarchy, many times this thing has happen when 1 time a advisor got complaint from the customer end and your management asked to resign, and if that thing falls under ztp then there should not be ask to resign then it should be termination only in which you wants to give 3 mnths salary. 2 thing please stop making fools of the customer, eg: if you are showing jensons buy 8 pc and get 8 pc free set in 1499, then plz make it clear that what customer is getting, and maximum mobiles tablets which goes air on daily basis these all are outdated models, 3 please penalize seniors also for not doing follow up in time to time in maximum scenarios when a fresh complaint comes then your advisors asked for the call back in 72 hours but it generally takes 7 days or more or in maximum complaint your postsales mention that "call twice but unrecheable" which is truly wrong, 4 thing if mr sandeep malhotra wants a good customer care service then please dont hire any person in 8-9000k becoz in this amount never you will get a good advisor .

i have ordered a product on 24.01.2015 but still now no shipment info provided i called up one pickd up the call named gaurav talked wid me in very bad manner n threathned me n said dat do watever u want ok! i want action to be take n against dis guy n also the company for recruiting dis type of bogus guys doesnt know to behave wid a customer[protected] my orderid. And my mobile no is [protected] take action.

Sir i have purchased a Spice mobile M-6110n vide our order no.[protected] dated[protected] which was received by me on[protected]. now there are too much problems while incoming phones. Also the phone cannot read memory card so that i am unable to use some of apps i.e.Camara. hear a songs. See videos etc. I have given a complaint vide no.[protected] On[protected]. You are requested to see in this matter & replace the faulty Spice mobile handset.I am too much suffering while using this mobile handset. Yours faithfully Vandana Nitsure [protected]

I purchased Spice phablet mi-549 from HomeShop18 last week, its micro SIM slot is not in working condition from th e date of delivery. Order details are as follows: Product name :Spice phablet mi-549 Order Date : 3-jan-2015 Order No. :[protected] Sub Order No. : 96317481 Shipping city : Amravati Product Collected on : 14-jan-2015 Payment mode : COD Cost : Rs.6999/-(six nine nine nine only) Shipping Address : Kanchan D. Wyawahare, Gayarti Appt., Dande plots, flat no. 103, near hit-tech hospita, Amravati-444701, India.

Sir/ Mam, I am Mahesh Kumar Jha from Patna, I have ordered a Product on 16th Jan 2015, and received on 21/01/2015. but that product we don't like, so i tried to return by calling you People on 22nd Jan at 09:43am, and executive told me that i will receive a call from HS18 for product handover within 24 to 48 hrs. and at the time of evening i got a sms that shows " Dear customer we tried to calling you regarding your hs18 complaint no[protected], however, your no is non contactable. we will re call you in next 24 hrs for the same" at 06:21pm. but i did not received any call from you guys. and also i know till today evening i will not receive any call for return procedure. and after 07:00pm you will not returned the product and niether i will get my refund back.. if its the policy of hs18, then kindly let me know.. complain no :[protected] order no :[protected] If you guys are free to resolve my issue, then call me, otherwise leave it. at the time of order placeing you guys are frquently calling but at the time of return without any call you are send sms for unavailabily of customer and may be at the time of refund procedure, you will not pick our call.. Regards Mahesh KUmar JHa [protected] [protected] [protected] [protected]

As per order no.[protected] dtd 15 jan.2015 for pack of 03 cotton corduroy pant for girls 9-10 yrs by KILKARI was found unfit even for 07 yrs child of normal health.The freebie ( sling bag) as promised to be given with the order was not send with the package.Request to replace the same with pants for 13-14 yrs at the earliest.Complaint no.[protected] dtd 22/01/2015

dear sir, reference this order no[protected]. i had purses mobile spice mi506 on dated[protected] . but homeshop18 unable to delivered on dated[protected] . then i had send cancellation re question your's sides provided email not receive product for courier . after two- three days i contact the customer care but they can not provided my refunds . in between dated[protected] to 8-012015 i had send many e-mails& calling . but not gated response clearly. i had done talk 1 January 2015 for super wiser he said me you would be find refunds within 4 days but not find in 4 days then i contacted customer care on dated[protected] .7:55 pm approx time his behavior& response was very rough& bad . his words heart me. respected sir i hope to you as soon as refunds to help my amount rs 5499.00. already i had spend rs-100.00 more on phone calling.

dear sir, reference this order i had purses mobile spice mi506 on dated[protected] . but homeshop18 unable to delivered on dated[protected] . then i had send cancellation re question your's sides provided email not receive product for courier . after two- three days i contact the customer care but they can not provided my refunds . in between dated[protected] to 8-012015 i had send many e-mails& calling . but not gated response clearly. i had done talk 1 January 2015 for super wiser he said me you would be find refunds within 4 days but not find in 4 days then i contacted customer care on dated[protected] .7:55 pm approx time his behavior& response was very rough& bad . his words heart me. respected sir i hope to you as soon as refunds to help my amount rs 5499.00. already i had spend rs-100.00 more on phone calling.

Complaint Letter My Complaint No: 12214471 against order[protected] per hiba saree for replacement . I also tell the AWB No: ET[protected]IN, India Post date : 20.12.2014 Till now there is no step from your side. I called so many times. There is no response. Please take immediately any step against my complaint. Give me the replacement order or my money. Hemalatha, Tamilnadu.

I Purchase Smart phone & in this Rs.500/- Gift Voucher which was to come in Packed is not come . My Order No.[protected] & token compliant is HS18 Care #763372. I repeat compliant but not a sigle response is come from HS18. This is their service & doing nothing in this matter. MAHESH SONI

My order number is[protected] Date[protected] and i given complain against my order that still not updated and every day i was calling to homeshop18 every day they are giving different answer by CCE, and i given complain to then and still they didn't reply, i am really fed up to call again and again other wise just refund my money or place to order my communication address. Kindly solve the query ASAP Complain number:[protected] Date of Complain:[protected] MY registered mail ID:- [protected]@yahoo.co.in Phone number:- [protected]