[Resolved]  Homeshop18 — Delayed delivery and refund denied

Address:	Gurgaon, Haryana, 122017
Website:	www.homeshop18.com

I am writing this with utmost disappointment and agony.I have ordered a cleaning mop with order no-[protected] from homeshop18. The date of delivery promised to me was 21st april 2016. As like any normal e-tailer i was expecting the delivery by or before 21st april 2016. However, to my disappointment as per my order details you have not dispatched my product till today that is 24th april 2016.

I also contacted your customer resolution desk and told about the delay and asked for the refund as the company failed to deliver the product by promised date. The response i got was ridiculous- they told me as the product is packed they cannot cancel the order. The question is how long a customer will keep waiting for his refund if you simply pack the ordered product and will not dispatch it.The second question is why a customer should suffer for the logistics failure of the company?The third question is why, when people try to reach out to the higher management in operation with their grievances, they are denied and left high and dry with their money being confiscated?
This clearly shows that homeshop18 does not care about the interest of its customers and float traps of offers on its channel to loot them.

Forgive me if I am a bit harsh on you, but this is what I experienced at homeshop18. Being a business analyst, I would urge the management to work on these grave issue else the behemoths like Amazon and Flipkart are ready to snatch your market share.

On another note kindly work on my order([protected]). Either you refund my money or delivery it ASAP.