HomeTown — Delivered damaged Products and pending the installation for last 20 days | |||
Hi, This is Dhanesh Dhanapalan. You can track my order with my cell no [protected]. I purchased furniture for 2.5 lacks on Jan 26, 2015. The delivery of the products is delayed and finally it happened on 3rd of May 2015. The problems I am facing are 1) They didn't install the king sized coat as there is no hardware till now. 2)They didn't install the study stable as the material they delivered is damaged. 3)The shoe stand they provided is damaged. 4)They didn't install the dining table chairs since the material they delivered is damaged. 5)the delivery of one office chair is pending. I celled up customer care every day but no use, I talked to one delivery manage Santhi, but no use. The experience I am having with home town is pathetic. For the last three weeks the installation is pending. We cannot use the room as they dumbed the materials in our flat and cannot use the furniture since it is not installed. Please help me in this Dhanesh Dhanapalan Was this information helpful? | |||
 9 Comments | |||
Comments
And one chair for dining table is not installed since the material is damaged, What can be done from your end? Please confirm on this as well.
Dear Mr. Dhanesh
Greetings from Future Group.This is Priya and I apologise for the troubles which you had to go through. Please note that your complain has been escalated to the concerned group and they will get back to you. Please note that your reference id is 16361. Do write to me at [protected]@futuregroup.in mentioning your reference id in case of any other query.
Regards
Priya.
Greetings from Future Group.This is Priya and I apologise for the troubles which you had to go through. Please note that your complain has been escalated to the concerned group and they will get back to you. Please note that your reference id is 16361. Do write to me at [protected]@futuregroup.in mentioning your reference id in case of any other query.
Regards
Priya.
Dear Mr. Dhanesh,
Greetings for the day. Hometown is a part of Future Group. Please be informed that our team has been notified about this issue. In case of any further queries, you can write to me at [protected]@futuregroup.in with your reference is- 16361.
Regards,
Priya
Greetings for the day. Hometown is a part of Future Group. Please be informed that our team has been notified about this issue. In case of any further queries, you can write to me at [protected]@futuregroup.in with your reference is- 16361.
Regards,
Priya
Hi Priya,
Today the technicians came and went back with out fixing the coat and other furniture as they are not having the hardware. I am not understanding how you are managing the things. If you are not having the hardware why you are sending them.
Thanks
Dhanesh
Today the technicians came and went back with out fixing the coat and other furniture as they are not having the hardware. I am not understanding how you are managing the things. If you are not having the hardware why you are sending them.
Thanks
Dhanesh
Hi Priya,
The installation of king sized coat and study table is pending for a month. Could you please help in this?
I am not able to use the room since the material is dumbed there.
Thanks
Dhanesh
The installation of king sized coat and study table is pending for a month. Could you please help in this?
I am not able to use the room since the material is dumbed there.
Thanks
Dhanesh
Today the technicians came and installed the study table and coat with broken pieces.
After the installation when we checked, we found this issue. There is no quality in your products.
Can you help in this ASAP?
Thanks
Dhanesh
[protected]
After the installation when we checked, we found this issue. There is no quality in your products.
Can you help in this ASAP?
Thanks
Dhanesh
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
3868
Pending
0
Resolved
1795
+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
1)King sized coat
2)study table
3)office chair
Please give me the cash back.
Dhanesh Dhanapalan
[protected]