Jan 10, 2017
Updated by prem1979 Dear Sir,
Honda Amaze SMT-Diesel, MP-04 CQ-1157
On 24th November 2015 I bought the above vehicle from Abhikaran Honda Bhopal Madhya Pradesh taking it to concern that HONDA is a powerful brand of good will & values. But what here I am experiencing is very embarrassing.
As mentioned by Honda Cars India, You offer warranty at the time of sale of Honda Car. The company (HCIL) provides a standard warranty for a period of 2 years or 40, 000kms whichever is earlier for Honda Amaze.
But Honda dealers are denying to give us warranty. The problem in car & details are as follows:
• We were moving from Delhi to Bhopal. After travelling 200 kms engine has started to give bad sound. It was checked by a mechanic & mobile was filled in car.
(Here the concern is about that there was no indicator of mobil shortage).
We reached to Bhopal & gone to Smart City Honda Bhopal at 24th December 2016 where the service engineer also assured that mobil indicator is not indicating after removing the mobil from the car.
He has taken 10 days of time to let us know that whether engine problem will be recovered in the warranty or not & at last they deny to offer your standard warranty & they handed over car in running condition as we had given to them.
• Then we move forward on 4th January2017 to Abhikaran Honda Bhopal (MP) from where we bought the car. Their service engineer Brijesh checked vehicle & told that if engine will be opened that will be charged 1500/-for labour.
(Here again I would like to grab your attention to your standard warranty as Under the warranty the dealer will repair or replace any part which proves to be defective within the limits of warranty (Terms & Conditions applicable) at no charges to the customer for parts and labour. )
• We gave him approval on 6th January 2017 to dismantle the engine. After that Brijesh told that nothing will be in warranty & the estimated expenditure will be 2, 14, 000/- (two lacs fourteen thousands rupees). We told them to assemble it again as we don’t want to go for such big expenses.
Again he gave us his second estimation of Rs. 85, 000 (Eighty Five Thousands).
(Here I questioned about their trustworthiness on which basis he has given me his first estimation of such a big amount of Rs. 2, 14, 000 ... Also now should I have distrust about their second estimation of Rs. 85000? )
• Further we request them to assemble the engine again & return it in running condition as we had given to you & what they replied us was unexpected that We can not give it to you in running condition... & also Mukesh (Service Head) asked to forward a mail to pay Rs. 3500/- as labour and service charge which is not applicable according to HCIL Standard Warranty...
I am now told that you, as the manufacturers, are not prepared to do any work under warranty.
Cars are no different from any other product you buy. Under the Consumer Guarantees Act manufacturers' warranties are binding. If you are given a warranty then it must be honoured.
There may be some confusion between you and the dealer on this point but now I have brought the problem to your attention I look forward to a prompt and effective repair under my warranty.
We are being mentally harassed by Honda dealers & their service engineers by quoting irrelevant estimation. I expect prompt reply within stipulated time or otherwise I am liable to take the further action as per law.
Harshita Wakadia
(Car Owner)
Date:[protected]
