Honda Cars India Complaints & Reviews

Model no: Amaze 1.2 VX MT (I VTEC)
NAME: ASHISH SHAH
ADDRESS: 601, Kirti Kunj Tower, Rajchandra Lane, Opp Tilak Road,
Ghatkoper (East). mumbai -400077.
MOB- [protected]
TO,
The respected sir,
HONDA CARS INDIA LTD.

Dear sir, i would like to inform to you that i got my Honda Amaze which registration no is MH 03 BW 1935. owner name: HEMA ASHISH SHAH which engine no is L12B32515516. Chassis no: MAKDF156CFN101649.
Place of registration: MUMBAI.
I ASHISH SHAH is writing this email to bring to your notice the terrible service offered by your service centres.

I gave my amaze car to one of your authorised service centres(SHAMAN CARS INDIA PVT. LTD. (BHANDUP) MUMBAI-400078) for free services. The 1st service was done by MR. DEEPESH DHARAK on 26/5/15 he gave me good satisfaction. But the 2nd on 11/8/15 i was not at all satisfied. i had complained about my horn & A/c problem but none was resolved. They did not wash the radiator and all dust was accumulated.They took my car twice but it was returned without anything done and they just wasted my time and day. Finally on 8/12/15 i replaced the horn at SHAMAN CARS INDIA PVT LTD. (SEWREE BRANCH) under the supervision of BHAVESH([protected]).
3rd service was under MR. SACHIN on 11/12/15. They did not do any service and kept forcing me to get the silencer coating done as it was paid work daily they called me for the payment. Even after paying around RS1600/- it was not at all satisfactory. After all services i use to get feedback calls from Bhandup center. MISS PRACHI was incharge of it. I kept on saying about all the issues but there was no action taken for the same.

After all free services got done. I was introduced to MR. DEEPESH DHARAK (Bhandup Branch) for looking forward for all other paid services. i have signed 2yrs maintainance contract with him. i paid RS 22900/- for it.
He promised me to look into all the matter and help me for the same.
i gave my car for service on 29/8/16. i had asked they to claim an insurance for following stuff mentioned below:
1-the right frame of front glass
2-right side back door & bumper
3-left tail light
4-left side front bumper.
i had asked them to claim all things. They couldnt pass all the claim. They passed only 2claim and they asked me to talk for left tail light so MR. Nilesh gave me contact of Manzoor Tambe ICICI Lombard no- [protected]. Nilesh guided me wrong and shared a wrong no. They passed only 2claim. My claim was passed on 30/8/16. but for 2days car was just kept aside without doing any work and the incharge person wasnt even knowing where the car was.
And even when clear instructions were given to pickup the car on monday for services as workshop is closed on sunday, the drives calls and asks for the car on sunday and no authorized person was knowing about it.
I was promised to get my car back by saturday but because of all delay i didnt get my car till tuesday. On tuesday i got a call at 12.30 that car is been left but till 3.30 no one was knowing the status of the car.
later driver called me for my address and addmitted that car wasnt left till that time. Finally car arrived nearly 4PM.
When i got the car i inspected the car myself in front of him and found that no work was been done and pointed out all things to the driver. Only my right back door was painted. nothing was even washed properly (AMC )contract also wasnt done only. there was no one to inspect the car before sending it back to us. Then i had talk to MR. Sharad the relationship manager he promised to get the work done when he was back to mumbai. He asked me to click all pictures of damages.
when i opened my bonnet all dirt was accumulated and driver said they dont open the engine and wash it. the rim of the wheels wasnt even cleaned.
They broke my number plate and just tapped it without informing us.
They damaged my back bumper too.
Will attach all possible pictures.
on 9/9/16 MR. Sharad called me to the branch along my car and they washed my car infront of me. Even the PUC was done later.
They said car wheel balancing allignment is done but if they have actually checked no report was send to me.
i have no idea whether the work was done or not. till date there is no reply.
whenever i call i am told that all person are on leave namely
MR. DEEPESH, MR. SHYAM, MR. NILESH and the driver too
There is no further response to all calls and queries.

Please kindly look into the matter and do the needful as soon as possible.

Thanking you
Ashish Shah.
[protected]

Dear Sir,

Warm Greetings!

I Sent my car which is registered in my dad's name Mr. Vijay Kumar Jain (Brio) Registration Number DL9CU 5904; to Ace Honda for servicing and the driving sear window is not operational at all. The car was sent out twice for the same complaint; once on 25th August & then again on 2nd September.

Both times i was told that the window is working properly. I have called-up several times, but no response was received till date. I am really thinking that I did a mistake of my life that I bought this brand for which after sales services are just more than below average.

Kindly help.

I purchased a Honda Activa 3G from one of your sub-dealers named ON THE WAY, BIDHAN MARKET, Taki ROAD, kolkata-700124 on 14th august, 2016. Till this moment i have not given the registration slip or the number. I contacted them several times but they don't seem to pay any heed to it. I don't know what is happening. more than one month has been passed. they promised me that it would take maximum 20 days. no service book, no documents of financing, no number plate are given until today although the first installment has been already deducted from my account.

My more than three month's driving experience is very bad. lot of quality issues:
Model name brv –s diesel
Vin: makdg277eg4000100
Engine no: n15a11701126
Odometer till 19th sept 2016: 5061 km
Purchased brv on 21st may 2016 and lodge complain on 26th may 2016 about noise from co-driver side door and pillar side, back side tail gate door noise, back seat noise and back side tail gate rear mirror rubber strip sucks automatically. visited paras honda more than 20 times from last three months but till date not satisfied and complains are not rectified from any one in honda service centre.
(1) noise heard from co-driver side area while driving (2) lock noise heard from left co - driver and centre row right door (3) noise heard from tool kit area while driving (4) rear boot door level difference from car body, not aligned, so unequal gap is visible on both left & right side and have noise (5) steering colom cover is not aligned (6) noise heard as if rear number plate is loose (7) steering wheel noisy above 120 kmp speed. (7) if you service your car from paras honda your cars mileage drop immediately why no answer. (8) best part is that, they use double tape to reduce noise in car. after 04 – 05 days again noise increased. company don’t have permanent solution for noise reduction.
Paras honda people only know how to sell accessories and create bills for extra things. they don’t know how to fix problems.
Twice complain on honda call centre but not satisfied.
My suggestion is not to purchase honda brv.
Hope complain will reach to higher authorities.

Its very sad to say that i am very unhappy with the design of my amaze. Road noise is very high inside the cabin, ride quality of passengers is pretty poor especially at the backside.Suspension system is very bad.
Unfortunately it is the case of all of your product portfolio. As a great brand we are not expecting these things from you. You are cheating those who believed you and spend a huge money.This is the reason why you lost market share. Atleast you check these parameters of your vehicle with others before introducing.

I am writing this email to bring to your notice the terrible service offered by your service centres, which instead of actually servicing our vehicles, excel more in the art of creating as huge a bill as possible.

I recently gave my amaze car to one of your authorised service centres(pushp honda kanpur) for regular service. I was facing some suspension problems with my car. Accordingly, the manager of the centre provided me with a bill which listed all the costs of the various parts which were required. Seeing that the bill was unnecessarily high, I inquired the manager about the same. From this I got to know that he had actually added the cost of the parts which were in perfect condition, just to increase his profits. Angered by this I refused to let him carry on with the suspension work but went ahead with a general service of my car. After I received it a few days ago, I found out that none of the grievances(e.g. a creaking door, one of the windscreen vipers not working properly, etc.)mentioned by me was taken care of. The slackers had not even tightened a single loose bolt. Apart from that, the manager was also quite rude with his dealings.

I do hope that you pay heed to my complaints and take the necessary action.

regard
rajinder singh
[protected]
[protected]

I have purchased a Honda City, Top Variant- Sun Roof Top, 2013.
During my Car servicing with Pinnacle Honda, Asansol, WB, I have been told that, your car is having defective Air Bags, which have to be replaced, on company account. I could not understand, the request of the Pinnacle Honda. Rather, Divine Honda, Dehradun, should;d have contacted me in this regard. Kindly suggest..

Shaji sebastian (Advocate) office:
(Supreme court of india) f-45c, g. T. B. Enclave,
Chamber no.: e-505/502, e-block, shahdara, delhi-110093.
5th floor, karkardooma courts,
Shahdara, delhi-110032. (M) [protected]
Email:[protected]@gmail.com [protected]

07september 2016
E-mail
To,
Honda motors.

Notice of complaint
Ir,

I m the present owner of honda amaze smt car
Chasis no. Makdf255aeno29050
Engin no. Ni5a12048621
Colour code yr327l
Transmission no. E[protected]
Reg no. Up 16 au 1853 in the name of sana trading p ltd. With extended warranty.
Now the car has run approx.46, 000 km. But the front tyres are over heating after a 60 k. M run.
Shown different service centers of honda. But they say there is no complaint.
It is a great discomfort for me
Pls do the needful.
Expecting an early replay from you, i remain
Regards
Adv. Shaji. Sebastian
Shaji sebastian
(Advocate)

Please blacklist Honda service centre at Badarpur of South End Honda. I have already submitted details of the terrible experience twice - last today- about the first and second service of my new Honda City and about the lakadisical attitude of the service manager Anil Srivastav, He did not even have the courtesy to attend to even one of my calls from 1 pm to 6 pm on 16th September 2016. The relationship managers Meenakshi and Shilpanji (?) will testify

I got my Honda Amaze (SX, Petrol variant) recently from a dealership in Chennai.

After just running for 5-10 mins, the bonnet was very very hot and I couldn't even touch it.
The same behaviour was observed in the night after a run for just 5-10 mins.

Having relied on Honda, this is the least I had expected from it and it's very concerning to see this kind of behaviour from a new car from a reputed brand like Honda and because of such a situation we are unable to use the car as well.

Also everyone at the dealership say this is normal which is shocking.

Hi,

I have given my Hinda City Car KA03 MX9977 fr service @Whitefield Honda showroom on 6th Sep. This was 2nd free service . The car has not done any service including washing . This is really wasting my time and effort and wasted a day for this service.

Car inside or outside not washed.
I have not convinced that the car has done any service, I asked them video or photos, however they have not share anything.

Thanks,
Sasikumar Nair

I have registered complaints 3-4 times but I don't understand why company like Honda not listen to customers, before purchasing car company person promised to give accessories worth rs. 20, 000 but now he has quit the job and no one is responsible for that in the company from last 3months. And my mileage for car is coming for just 9-10 company promised for 20. They are not listing for this also

I own Honda AMAZE SAT which I purchased on 26th Nov. Though mileage is pretty low the car performs well.
The vehicle VIN MAKDF163JFN100553 has undergone 5000 KM service at 2659 KM on 05/04/106.
I was sick and I am even now under medical care and the vehicle was not used as frequently as I perhaps wish because of my health conditions. I drive the car myself and do not wish to be chauffeur driven.
The dealer was calling and reminding me about 10, 000 KM service of the car, though even today the car has performed only less than 4450.
I do not understand the logic of this 10, 000 KM service in 6 months as this car is not a taxi and used for my pleasure. I can understand the service at 10, 000 KM or One year whichever is earlier but it is not so. A person has to drive every day minimum 55.55 days for this six months service ( no holidays in between) which in my opinion is ridiculous to say the least.
You must come with a solution for this problem especially in a situation when the owner of the car falls sick and could not use the car.
I would rather snuggest that the six months be changed to 12 months or 10, 000 KM which ever is earlier which would be just fine with every one.
I am think ling of taking the car for the 10, 000 /6 months service after10 months and hopefully I will not face any hassle there with Patel Cars of Trivandrum.
P JOHN SAMUEL
[protected]

HONDA SHINE Purchased from Radheyshyam Honda VIZAG

ENGINE PROBLEM: twice in less than 3 years

CONTACTED HONDA regarding the same, my point was that either Honda has given me a faulty product or their dealer has not done the servicing properly because I got it serviced regularly from their authorised service centre. So I want a product replacement. I have contacted Honda senior executives but after responding for the first time they have stop responding. I have been continuously writing emails to all the senior executives but they were not even replying. And after 10 days or so Honda has blocked my emails. I felt very sad at this and felt completed cheated by HONDA. Honda does not care for his customers. Honda does not have any work ethics.

Although Honda has repaired my bike and does not charge much but my point is that how come a bike engine can have problem in just 30000km or less than 3 years. Honda has given me a faulty product or their service had not serviced my bike properly for two years. If I would not have taken extended warranty at the time of purchase then I would have been spending 10000 rupees or so and Honda would not even care to reply as they have done in this case.

At last after seeing all this I felt cheated and went to the service centre to pick up my bike as I have been facing a lot of problem for commutation to office. When I went their they handed over the bike in repaired condition and wanted me to sign a customer satisfaction paper. I did not sign anything because I am not satisfied with the response of Honda Today they sent me an email which said they have resolved my complaint no. 1-[protected] and now my relationship with Honda company is over forever.

following are the details of the senior executives of Honda

1.keita.[protected]@honda2wheelersindia.com ( president)
2.prabhu.[protected]@honda2wheelersindia.com ( vice president, customer care )
3.ashutosh.[protected]@honda2wheelersindia.com
4.rahul.[protected]@honda2wheelersindia.com
5.rajnish.[protected]@honda2wheelersindia.com
6.gunjesh.[protected]@honda2wheelersindia.com
7.p.[protected]@honda2wheelersindia.com
8. yadvinder.[protected]@honda2wheelersindia.com

Above all are senior executives of Honda and they never ever responded to me the only response I have got is the 3 calls at first day and an email response from the dealer at first day then stop responding to me for atleast 8-9 days and at last as a small customer I have to brought back my bike as I have been facing problem. After that they send me an email that they have resolved this issue. Now I am writing in this forum because of their callous attitude towards customer. so that no other customer can be become their prey in future. I understand that some products have manufacturing fault but at least companies should have that much business ethics that customers should not face any problem for those issues. HONDA IS WORST SERVICE PROVIDER OF INDIA AND THEIR SENIOR EXECUTIVES DOES NOT HAVE ANY BUSINESS ETHICS.

Dear Honda,

I had purchased Honda City idTech (Registration Number: HR51BC0472, Chassis Number - MAKGM858AF4003535) from Pearl Honda Gurgaon in January 2015. About 2-3 months back, I witnessed a very severe leakage problem at various locations in my car. First is the leakage under the rear glass due to which there has been issues of rusting addressed duly in the service complaint. Second is the leakage in all the four doors of my car. I call it leakage, because while washing / during rains, water enters through the bidding inside the doors and the rear glass of my car. In my my paid service with Classic Honda, Sterling Automobiles Pvt. Ltd (Repair Order Number: SER--RO-DD[protected], Repair Order Date:[protected], I repeatedly raised this problem, but no major steps were taken by the dealer, apart from removing the rust under the rear glass. As a consequence, during the entire monsoon period, I witnessed water percolating back in through the doors and the rear glass again and again literally making me standstill. I am totally flabbergasted since not only did I have high regards of Honda, which is known for its brand and luxury, but also had come across with some great reviews about Honda City which had tempted me to buy it. I am sure you hold customer satisfaction as one of your top priorities, especially the after-sale services which is a crucial element in today's automobile industry. With such pathetic dealer services and unresolved issues, I guess you tend to loose many of your loyal customer base. Hoping for this complaint to be resolved in a fast-track process.
Thanks in advance.

Warm Regards,

Krishna Sheoran

Hi team,

I am facing an issue with my honda city car bought from courtesy honda in delhi in march 2016. Honda body care lally automoblles pvt ltd the dealership has been professional enough to honor on the vehicle to fix an bumper problem. They assured me that i would get the car back within 6 days more than a 3 week has been passed. It is a second time which i am facing issue for the wrong commitment, within this time period i contacted them several time the service center representative mr. Manoj (Contact no [protected]) mr. Praveen ([protected]) amit [protected] is either a irresponsible person or he intentionally harasses customers like me.

It says “customer is the king”; in these days customers are treated as not kings but emperors.
The salesman and dealer made false promises about few goodies along with the car,

Does anyone in honda ever listen?

I need the contact details of the senior management team and the ceo.

Dear sir/mam
We have purchess a new commercial car honda amaze from courtsy honda okhla..

But not full fill by courtsy honda sale person...
His comitment full all thing on the within 15 days after delivery cat... My car delivery date is 03 aug 2016... But still not get pass the cng... It's big loss for me... We hava confirmed that if get done pass cng so i will purchess the car. His said or comitted that don't worry i will take care but after one still all things are pending

I request you please do the need full take some action for him
Please note my complaints or feedback asap

Thanks
Akshay
[protected]

Dear sir,

I received a call from your gurgaon office regarding free gift worth rs.2000/-. I contacted with my dealer-shree honda (Newtown-kolkata, west bengal). They took the photocopies of my pan card and also signature on receiving letter.

But till date they have not delivered the gift. I followed with them several times but they have not responded, lastly they informed me that the last date for delivering the gift was already over. Even they didn't return my documents.

This was unexpected from shree honda. Please do the needful so that i can get the gift.

Regards
Swapnesh

Dear sir,
My self surender yadav, i haved purchased activa 3g DL4SCL9039 in april, ftom dhingra automobile. 2 service are complete but i was not satisfied from service so i hav decide to service from outside. Now m shock after seeing the oil filter. In dhingra they never clean the oil filter now i have puchased the oil filter. I am attaching the p8c have a look.. overall your service is totally pathetic you only want how to maje money custoner satisfaction is not matter.. m happy after servicing from outside.

Thanks n regards
surender
[protected]

Hello Team,

Problem 1 :- 3rd Gear vibrate on acceleration.

I am unhappy with the delivery of Vehicle to me as the car is faulty & was still delivered to be without any inspection, Problem is with gear box, if you put vehicle on 3rd gear & you accelerate the vehicle it gives you vibration & distortion come from engine.

1. As i had update same to the your Sale executive Mr. Bhasakar on hardly 100-120KM run, that i am facing problem with gear shifting he inform me that when your 1st servicing come we will resolve the same.
2. When i gave car for servicing the said, problem with a gear they identified & share data with Honda Experts need to order the spare for the same.
3. I said that its brand new car, i cant allow you to break & build my Gear box.
4. Today Mr. Aayub khan, Service Manager has also did test drive, still he was saying that this is problem which is minimal and can be ignored or repaired. He was still denying the same. i need to convince him that there is actual problem with gear box.
5. So i asked them to again have a glace on car gear box,
a. They check car cables connectivity
b. open gear nob box
c. Put car on jack & inspected from bellow.
6. As there was no finding, all were in place, again we went on test drive still problem persist.
7. I requested another test vehicle for ride, but i didn't find any problem with the gear box. Mr. Bhimarao(Honda executive was doing test drive & checking, he informed that your vechile have distortion but test vehicle doesn't have)
8. Then we went to Mr, Aayub Khan, still he was denying that its not a problem.
9. I dont want this car, i want new car as i dont want to drill down my gear box.

Problem 2 :- Tyre issue

1. Also i notice that the car which come with Michelin type are smooth & good suspesion observerd.
2. But car with MRF are pretty hard, no cushion effect, already my friend have 2 Honda City both were under suspesion issue due to MRF Tyre.
3. If any in future if any suspension work come it should be attended free or else the Tyre to Michelin.

I already
Thanks & Regards
__________________________________________________________________

Vishal RANE