| Address: Lucknow, Uttar Pradesh |
Car registration No. UK 07 W 6879
Honda Civic- 2008 Model, Grey Color
Responsible Showroom- Stallion Honda, Faizabad Road, Lucknow.
I gave my car for insurance claim thorough Reliance insurance (which also is another story since they too did fraud due to their hidden clause). Since i was not aware of the hidden clause so i decided not to get the claim and picked up my car as it is. When I went to pick the car, I found that the trim for the front right door (inner panel of the door) was roughed up. The leather and the upholstery was torn off and the door was dismantled (which on further inspection became clear, that it was replaced with the other Honda Civic standing beside my car). On further examination, I found that the back seat was also dismantled and could be lifted up easily. The screws were removed for some reason. Now the main issue was with the clutch which was free and could not be applied and hence the gear lever was blocked. Firstly they did not accept that their technician has done all that but later on they accepted their fault and replaced the door. Although they did not tell me the reason for which they did all that. But the clutch still remains faulty. They explained that I had used different clutch oil due to which the oil rings swelled up and the clutch cylinder broke down. The reason I am pointing this out, is that I did not get my car serviced outside and did not change the aforementioned oil. Also, my residence is 20 KM from their showroom and I myself drove the car without any problems to their showroom and till that time their was no problem with the clutch/gear. Moreover, they themselves checked the car before accepting it for repair and drove the car to their workshop and till then the car was fine. Then, how come the clutch went wrong while the car was just parked for some days and also, why did they replace the parts with the other car?. Now, my main worry is that how I can know whether any other internal parts were not exchanged like the door. How could the clutch oil get changed by itself? I have taken pictures of my car and the car with which my door was replaced. Please help me resolve my complaint.
Plz do the needful