I have purchased HONDA Activa new model (grey) from Sharayu motors on 22nd Jan 2013.Reg. no MH 02 DB 1031.I met an accident on 8th feb 2013 and have given my vehicle on 10th Feb at 21 HONDA dealer in Saki Naka Andheri for repair under insurance claim.
Till date I am waiting for my vehicle which is not ready as per the dealer to non availability of "BATTERY BRACKET" which HONDA people have not delivered till date at the dealers place who have ordered them on feb 18th. I am continuously following up with HONDA'S pune office and Gurgoan customer care but still my problem remains unsolved. They are saying that they have dispatched on 20th feb and again on 6th March but are not ready to share the details. I have sent so many mails and when I ask for the reply, their employee, Mr. Naveen says " Aapko part chahiye, yaa mail pe reply? agar reply chahiye toh part nahi denge.." This is their customer service...Who never bother to take calls laso...the toll free number [protected] just keeps on ringing...For apart of Rs. 400/- my 60,000 vehicle is lying with the dealer since 1 month now...
I need quick action to be taken on Honda people and resolution to my problem..
Regards,
Mandeep-[protected]
Encl: Mails sent today.
Reminder Mr.Rakesh!!!!
You people do not have courtesy to call and update even after so much reminders..is this customer service???no reply to mails...no picking up calls on toll free numbers???,
[protected][protected]
On Fri 8 Mar, 2013 12:54 PM IST mandeep singh wrote
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>waiting for the call???? Toll free number has been given for just a formality...no one is picking up...very poor after sales service...call urgent on [protected] and update me on battery bracket delivery status..
>Mandeep-
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>[protected][protected]
>On Fri 8 Mar, 2013 11:17 AM IST mandeep singh wrote:
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>>Dear Mr. Rakesh,
>>I am still waiting for the battery bracket to be delivered at 21 honda so that i can get my honda activa from the dealer...its pathetic...even after putting written complaint, it is almost now more than 5 days, still the part has not reached to the dealer. The dealer has placed an order feb 18th and today it is 9th March...I am trying your toll free number-[protected] since morning, no one is picking up the phone to update me on the same. You have committed me on Wednesday that part will get delivered today... I ma fail t o understabd that as per your information, the part was dispatched on 20th Feb and you are not able to find out where it has been delivered ???? Please call immediately on [protected] or mail me with update on [protected]@yahoo.com.
>>Treat this urgent!!!!
>>Regards,
>>Mandeep Singh
Aug 13, 2020
Complaint marked as Resolved
honda motor — battery complaint
sir we have purchase byke in october-11 the batterey is not good byke cant load self start so pl change the batterey soonthanks anil bajaj [protected]