| Address: Anna Nagar, Chennai, Tamil Nadu |
To,
The Customer care Manager
Honda Motorcycle & Scooter India Pvt. Ltd.
Chennai
Sir,
I had bought a Honda Activa from JSP Honda Anna Nagar dated June 12th. I have paid my hard earned money Rs 62000/- at on shot and booked the vehicle with lot of dreams. As i had a tremendous faith in Honda make where i had good feedback from my cousin who just a month back bought Activa hence preferred to get it. A tragic scenario i had on the very same day when i took the delivery on 12th June.
As Honda people never shows the vehicle to customer, its only on allotment basis, we had no option to choose.
When i took the delivery mud gaurd was damaged, when i was driving for the first time, i had not experienced a smooth ride.
When i had complained this, my mud guard was changed, bike hailing was reduced i was advised to raise and drive so that engine will set.
Most tragic part steering was totally out of control, its too tight when you turn right, it was like driving a share auto, so much noise and no pick up at all....and no smoothness of a new vehicle.
When i had raised the complaints, these people are just trying to convince us.
When i was totally not able to handle it, i had raised a complaint to Customer care manager, left the vehicle in service centre....lot of issues was noted as clutch plate, fork steering etc.....
Today i had taken back the vehicle from service centre, totally upset as it worser than before.
This has really upset me mentally for the past one month as this is my hard earned money i have lost, where they have rights to do that.
Honda has to either refund my money or replace my vehicle.
I would legally file a case against JSP Honda Dealer.
Regards,
Eswari.C
[protected]
Chennai
Aug 14, 2020
Complaint marked as Resolved
Honda Dio — 11200KVT900 CRANK CASE L H S
CRANK CASE LEFT SIDE PART NO. 11200 KVT 900 IS NOT AVAILABLE AT GANGA AUTOMOBILE, SURAT , JOB CARD NO.014869, DATE[protected]