| Address: Visakhapatnam, Andhra Pradesh |
Hello,
This is in regard to the many engine problems that I have been facing since the purchase of my aviator. Its battery went dead exactly the second day from purchase. It had to be hauled to the showroom where it was put right and we were told that it will not give rise to any more problems. Three months and it stops flat on my way to college. Nothing would start it. I had to request a nearby mechanic who resolved the problem. It worked fine for another few months and on one outing with friends, it starts misfiring and stops dead on an uphill road. I had to haul it all the way back to the city and get it repaired. And as if it weren't enough, it always used to misfire from time to time. I got it to hyderabad when I joined Wipro and came here to work.
It worked fine three months and then the self start stopped working. I gave it to the showroom for a service and repair and it was given back to me with assurance that nothing would go wrong. When I took it back again because the repaired self was still giving me trouble, the mechanic tinkered around a bit and it started working. I asked him to check if the bike needed an oil change or a service and he denied. One fine day, the horn suddenly stopped working. On the way to the showroom, the bike suddenly stopped dead (The self was still not working, by the way!).
Another visit to the showroom and they say that the engine is damaged because there was no engine oil. And now, they tell me I should replace my engine and it will cost 12,000 rupees. If I sell my bike, I will get only 20, 000 rupees. I had invested upto 60000 in the bike. And it has been just 2 years since its purchase. Even the loan on the bike is not yet cleared. What quality is this that hassles your customers so? I request you to kindly replace the bike and if that is not plausible, kindly do replace the engine, at least. If I had enough proofs, I would have certainly gone to the consumer court. Unfortunately, you got lucky there. I never thought buying my favorite bike would be so expensive.
Aug 13, 2020
Complaint marked as Resolved 
Hero Honda — Improper Service
Hey i purchased my Hunk from Saharanpur but i am a working professional i chandigarh Earlier i have also posted a mail but at that time everything goes okay but now my bike from the starting has this self and battery problem in it and whenever i go to Charisma Service center in CHD den they use to charge my battery for one day and after that few days my bike battery works fine and after that again same problem and now what i've done a slight modification in ma bike i used a Different HORN and which these people say is a haeavy horn and consumes whole of baterry but the same horn when installed on my friend's PULSAR then it went okay and that bike is not creating any problem then why so in Hero Honda and if you Go to CHARISMA hero honda and scroll down the Records you would definitely find my servicing report and everytime i mentioned this Battery Problem and nothing is done .This what INDIAN top ranked Bikes Company IS ?????????????????????????????????????????????????????