| Address: Visakhapatnam, Andhra Pradesh |
Hello,
This is in regard to the many engine problems that I have been facing since the purchase of my aviator. Its battery went dead exactly the second day from purchase. It had to be hauled to the showroom where it was put right and we were told that it will not give rise to any more problems. Three months and it stops flat on my way to college. Nothing would start it. I had to request a nearby mechanic who resolved the problem. It worked fine for another few months and on one outing with friends, it starts misfiring and stops dead on an uphill road. I had to haul it all the way back to the city and get it repaired. And as if it weren't enough, it always used to misfire from time to time. I got it to hyderabad when I joined Wipro and came here to work.
It worked fine three months and then the self start stopped working. I gave it to the showroom for a service and repair and it was given back to me with assurance that nothing would go wrong. When I took it back again because the repaired self was still giving me trouble, the mechanic tinkered around a bit and it started working. I asked him to check if the bike needed an oil change or a service and he denied. One fine day, the horn suddenly stopped working. On the way to the showroom, the bike suddenly stopped dead (The self was still not working, by the way!).
Another visit to the showroom and they say that the engine is damaged because there was no engine oil. And now, they tell me I should replace my engine and it will cost 12,000 rupees. If I sell my bike, I will get only 20, 000 rupees. I had invested upto 60000 in the bike. And it has been just 2 years since its purchase. Even the loan on the bike is not yet cleared. What quality is this that hassles your customers so? I request you to kindly replace the bike and if that is not plausible, kindly do replace the engine, at least. If I had enough proofs, I would have certainly gone to the consumer court. Unfortunately, you got lucky there. I never thought buying my favorite bike would be so expensive.
Aug 13, 2020
Complaint marked as Resolved 
General — Half hearted services
In fact its time Reliance exit from retail business. The left over stores are a joke . Take example of Faridabad stores. In side its a mess. You cannot move around because the goods are scattered on the floor. Only a few billing counters are operative. Each operative counter is crowded. People view the crowd from across the glasses and simply turn away. Goods variety are few. people come only to shop regular goods like ATTA DAAL NAMAK NAMKEEN etc. The employees are most depressed lot. They are not at all interested in increasing the sale of whatever goods are available in the store. Many employees roam here and there cracking jokes in loud voice. It no way looks a Reliance venture. I understand Reliance is only successful where it has monopoly and it can exploit the market. it is flop when it comes to competition.