Honda Cars India Complaints & Reviews

Sir,

I bought a Honda Dio at Kun in Adyar, Chennai for my wife in the year 2005. The odometer shows 50000kms + I loved the bike (performance, mileage etc.,). They did good service at Adyar branch. Nowadays, whether in Adyar or Adampakkam branch the service is not proper. The specified problems are not attended. As a result the vehicle experienced breakdown enroute. For pickup at residence also the service centres hesitate.

Now, I found a laymen for attending the problems and got repaired. The problems attended was something of major in nature (head, valve and bore changing). For your info please.

S. Samuel Jebakumar

My Bike is stolen form my Brother-in-laws house. Shalimar Bagh Delhi.
We have complained on Delhi Police Helpline No. 100
They have come and written the complained of the same.
But not given any receipt to us
Also not registered any FIR.
My bike registration no is :- DL3S AT3106
Do I need to Register the case in Police station also?
Can anybody tell me the correct procedure.

Dear Sir,
I have buyed HONDA AVIATOR on 16 June, 2011 from BGS HONDA BHOPAL DEALER . Within guarantee period ( nearly in mid MAY) its locking system created a lot of problem for us.We visited the service station for getting its lock changed but they said that the lock of aviator is UNAVAILABLE at that time . we visited another service station but there also we got the same answer, they said that the lock will be available within a month.From that time we called at the service station and asked for lock but every time they gave us the same answer and promised that it will be available next month. Till today (23 august 2012) we have not got the lock done.We have visited both BGS Honda dealer as well as RAJPAL HONDA bhopal dealer of bhopal.

This is a very SERIOUS PROBLEM because without lock we can't park our vehicle anywhere thus can not use it.

WITHOUT LOCK A VEHICLE IS NOT O[censored]SE SINCE WE CAN'T EVEN PARK IT ANYWHERE.
Please solve this problem as early as possible, because dissatisfaction of customers may effect your sale.

sir,

My name is K Siva Parvathi, I purchased Hero Honda Pleasure on Nov 2011. My bike no is AP21AL2221. When I came from office to my house it is suddenly engine off, then I tired many times it was not started. Then I gave to Sasya Motors Kurnool for repair it is authorized service center on 21 July 2012. After one week my bike was repaired and give to me. Again 20 Aug 2012 same problem happened. what happened to my bike Hero Honda supervisors didn't respond correctly. They told today delivered(22 Aug 2012) to your bike today I went to service center but they told tomorrow will give to you. They didn't tell to me what happens to my bike. And also two days my son school loss and my office also i put two days leave. Regularly I given to service.

i have bought honda shine at junagadh honda show room dated 16/08/2012 i bought petrol rs.500 but honda shine mileage only 246 kilometers so honda new bike ave reg only 30 per 1 liter petrol and self start and horn it's damage so i have complements u that i bought new honda shine at dated 16/08/2012 so i am very upset so i have request u that plz give me my money

my name is ritesh gandhi from mangrol sel no. [protected],[protected]

I had given my Honda City GJ 01 KR 1607 for First service at Emerald Honda at Ahmedabad. When the car was returned, I found the pen drive missing. To my shock when i complaint I got a call back that They are not at fault as the pen drive was never there.

Also on the day of service no body turned at designated time and after my calling they simply said that I had asked for a 2 pm pick-up which is entirely false. Also after two days of service I again received a call reminding me that my first service is due!!!

From this one can gauge the level of service and quality of staff employed by Dealer- Emerald Honda at Ahmedabad.

Also while at service a guy called me to sell under coating without even checking that under coating is already done just one month before. This shows that this dealer only wants to make money by selling extra products/services without even bothering about the quality of sevice and customer satisfaction.

This is my worst car dealer experience and had never imagined this from a Honda car dealer. No one is there to apologise and on thecontrary they blame the customer of lying !!!!

hello sir,

I RECENTLY BOUGHT A NEW HONDA CB TWISTER ON[protected]. THE BIKE HAD A COMPLAINT OF GEAR SHIFT AND MILEAGE PROBLEM THEN I REPORTED THIS THE SHOWROOM SERVICE CENTER. THEY CHANGED THE UNWANTED PARTS OF THE BIKE FOR WHICH THEY CHARGED ME.STILL THE PROBLEM WAS NOT RECTIFIED. I ASKED THEM TO REPLACE THE BIKE...I HOPE MY PROBLEM SHORTLY SOLVED..I TRUST UR COMPANY.. THANKS..
REPLY SOON...


NAME- ANKUSH KUMAR GUPTA

ADDRESS - 15, AVAS VIKAS COLONY NEAR AMBEDKAR PARK SHAHJAHANPUR(242001)

MOBILE NO- [protected]

E-MAIL ID- [protected]@gmail.com

Dear Sir,
When I gone for 2nd service of my Honda Shine, the office staff replied me that if you have to do service like a mirrror, then go to Surendranagar means At District.
Honda shine opens a showroom in Dhrangadhra but office staff have no sense that how to speak with customer ?
Worker is good.
My registration no. is GJ-13-FF 6903 purchased on[protected] from Dhrangadhra
I don't want to do 3rd service and 4th service. I will manage from outsiders whether i have to spend 150 rs for service.

R/Sir
your product Honda sine is not good it is problem front shocker not properly work & side stand colour is bad quality due to removed after 3Month.
so plz cheque your quality and solved my problem urgently.

my vehicle:- engine no jc36e7033675
chassis no me4jc36kec7009882
invoice no 12in00836
Date of purchase [protected]

Sow rum Name:- Honda prallax Ramgarh

Regards
sailan kr chakraborty
Ramgarh

Dear Sir / Madam,

Today I had a very bitter experience with Maansarovar Honda from Velachery branch of Chennai, Tamil Nadu. Below are the description of all the problems which I have mentioned before with Maansarovar Honda.Please help me in this regards.

Problems Described:

Fuel Leakage
Vibration in vehicle
Mileage

Solution given by Maansarovar but not resolved.

For furl leakage, I was told by the technician that the fuel cock was not good and was mandatory to be changed. They reported me that the cock for Honda Stunner was not available and that they will be replacing the same with the ones of Honda SHINE which is actually not compatible. They changed it but its not working and I had to drag my vehicle for nearly 2.5 KM. Still the fuel leakage is continuing. I had filled my tank with 100RS of Petrol but Its empty now. SO THE ISSUE IS NOT RESOLVED BUT THE FEEDBACK GIVEN TO ME WAS TO WAIT FOR A WEEK EVEN AFTER PAYING 800rs.

Vibration in Vehicle, I was not told any solution for that and the Vibration instead of decreasing has increased now.

Mileage, No chance of judging that as not petrol stands in tank.

WORST PIECE OF WORK

FIRSTLY, There was a technician who filled the job card. He was the worst person ever I have seen. No response, Rude character to Customer and after finishing the filling work not even giving an approximate time when the delivery will be. Just asked me to wait for a phone call (Might be even days).

SECONDLY, When taking the vehicle for delivery, I think Its MR. Murugan if not wrong, I asked him regarding the change of the Fuel Cock, he replied they might have made some alteration and it may not leak(in an Irresponsible way, busy talking to fellow colleagues) but never minded to give me a remedy. The cock was very rough indeed and damaging the plastic surrounding but I was told that let it be. (So that they can gain in charging for the plastic cowl later)

THIRDLY, When the vehicle was delivered, I was not even shown the vehicle properly but asked to sign the feedback form which unwillingly I had to give a remark of GOOD, having a courtesy that they might have made it good this time comparing to last time. But it was VERY VERY POOR indeed.

Lastly, Lat time when I got the vehicle from service, I found it skidding when I was riding at a speed of 40KMPH but the response was very bad.

I beg you indeed Please resolve me my problems so that in future I may have a happy riding with HONDA.

I have also attached a previous complaint lodged against LODHA Honda which was resolve in least time and done to thee Best by CRM of LODHA Inaithulla.

I had to go to Maansarover as Lodha is far for me.

i purchased a honda unicorn last week from kayamkulam show room. i used to travel it 300 km only. i felt a sound variation and lack of pulling within 3 days. so i consulted the show room authorities 2 times. but they are not treating me well. they are trying to avoid me by saying silly matters. i am not satisfied with the bike. i think there is some problem related to the crank of the bike. but the show room authorities are not trying to check the bike. i need a quick help. otherwise i am planning to register a case in consumer court.

Dear Sir,

Customer care number:[protected] and 2290926
If some one dials these numbers than will hear only automatic responses like-
Ø Thank you for calling Honda Motorcycle and Scooters
Ø Please dial desire Extn. No. Or press 9 for operator assistance
Ø How can a customer know the desire Extn. No., So he dials 9 for operator assistance
Ø After pressing 9: - Please wait a moment
Ø Sorry, No one is available to answer your call.
Internal Extn. Numbers are not written any where on HMSI web site, so customer can never approach the Customer care.

I am sharing also my experience with Customer care nos.; I could talk to customer care nos. (by dialing the desire extn. No.) only 2 times which is taken by Mr. Umesh Khaturia.

Ø Many times I got automatic responses only.
Ø Mr. Umesh Khaturia made phone calls – 3 Times only
Ø Mr. Arun Saroi made phone calls – 1 Times only
Ø Customer made phone calls to HMSI concern - 30 times
Ø Mr. Upadahaya denied talking to customer.
Ø Email sent to HMSI- 16 nos. – Never got any written answer or response from Email.
My phone calls records will support these activities.

I will also reveal the truth about your material department and quality control department for supporting the vendor defective products by doing re- work or repairing work ……………. Bri…………………..

Now I would like to reveal the truth about HMSI customer care, Technical support Engineer –Mr. Umesh Khaturia and Dealer Concern Mr. L.K Thakur –Rajendra Honda.
They people never taken any initiative to resolve the problems and always shown pessimism and made lot of conflicting statements. Mr. Umesh Khaturia said to me” After all you will come to me” No body will listen to you, No body will respond you….Do whatever you want.
Due to some Ego problems of Mr. Umesh Khaturia and Mr. L.K Thakur.They people never taken any initiative to resolve the problems.
I purchased a Bike Honda CB Twister with Reg.No. –DL 5S BG 3874 on dated 4-May-2012 from the Rajendra Honda (Jhilmil Colony), same day during purchase its fuel tank was changed due to scratches on fuel tank.
After two days of purchase, bike started to consume petrol with high rate (500 Rs petrol bike run only 160 kms), I tried to search the problem and found that petrol leakage in form of constant drop at the carburetor overflow pipe. I made first complaint at service dealer – Rajendra Honda (Jhilmil Colony) on dated 12-May-2012 (Invoice no.-12IW02235) and requested to attend it, but after 1.5 hours of efforts job card was made and their technician Mr. Ashok checked the leakage and accepted the problem. Instead of repair or replacement of carburetor, cleaning of carburetor was done in front of me and bike handed over to me.
Bike continued to consume petrol with high rate than again I made 2nd complaint and also given for first service at Rajendra Honda on dated 30-may[protected] Rs petrol – bike milege-496 kms) (Invoice no.-12IW03739),
Ist Service With Complaints.
The person who was making the job card checked all problems and mentioned in the job card.

1.Carburetor Leakage

2. Self Start Problem

3.Lock problem

4.Bike was moving with heavy Jerks, if chowk of the bike was activated than it absorbed some shocks.
At evening bike handed over to me and said to me that we have resolved your all complaints, I checked the consumption of petrol and leakage after this service , I found no improvement in consumption and leakage problem, little bit improvement in the problem of jerks , self start problem and lock problem found ok.

Impacts of work after first service
· Bike Clutch remains engaged with Engine after pressing the full clutch lever, It results Kick start Problem.
· Bike engine oil leakage from the dipstick area.
Two new problems were added after this service.

On dated 8-June-2012, I made 3rd complaint at Rajendra Honda (Jhilmil colony) and requested to resolve problems (Invoice no.-12IW04417). Bike handed over to me after two days without doing any work.

After lot of harassment, I sent E- mail to the HMSI customer care on dated 12 June 2012 and waited for the response of HMSI customer care. After 15 days on dated 27 June 2012, I got phone call from Mr. Umesh Khaturia (HMSI Service support). “What a surprise, I got it after 15 days of Email”
I told him about the problems and discussed about the carburetor overflow pipe, he is an engineer and was saying that chowk is used for overflow not overflow pipe of carburetor. I corrected him that chowk is used for providing the rich mixture when there is starting problem in the engine. He said it is your pre-set mind “Petrol leakage from Carburetor”. After long discussion, he said to me that –Visit tomorrow at Rajendra Honda for bike repair and he would talk to Mr. Alok Pandey.
On dated 28-June-2012, I visited Rajendra Honda and made the 4th complaint in this matter (Invoice no.-12IW05915), Bike checked by Mr. Ashok (Technician- Rajendra Honda) and told to Mr. Wasim (Supervisor) that there is Leakage from the carburetor overflow pipe. Mr. Wasim made the phone call from the land line no. and told to Mr. Umesh Khaturia about the problem.

Complaints written in the job card on dated 28 June 2012
1.Carburetor Problem
2.Lock problem
3. Bike reserve Problem
4.Bike moving with Jerks
5.Bike Mileage problem
6.Engine Oil leakage problem from dipstick Area.
7.Bike Kick Start Problem In Gear

On 29-June –2012, I visited to Rajendra Honda for the delivery of Bike ,they insisted for the road test ,I denied due to lack of time and delivery taken and promised for road test on dated 30 June 2012.
Road test was done on dated 30 June 2012, with some terms and conditions like 4 readings will be taken, Instrument must be calibrated, Road condition must be taken Ideal, Engine will be stop at red light etc. First Reading recorded “100 ml petrol=6 kms”
Mr. L.K Thakur set the carburetor at very lean mixture resulting, Bike was moving with jerk and Knocking and was not able to move smoothly at low speed even at primary gear or at any uniform speed.
That’s why bike run 6 kms in 100 ml petrol with the short duration of time; Rate of vaporization of petrol from the leakage area was also for short duration so it could not give the actual reading. Altough it must be within the range of 6 - 6.5 km/100ml if company standard says 70 kmpl
If settings are restored according to the company standard than result will be very clear.

Many readings taken after 30-June –2012, Bike given the mileage of 50 kmpl.
Some Reading taken by operating the petrol On-Off Knob of bike (If bike is running – Petrol Knob at on position), (If bike is not running – Petrol Knob at off position) mileage recorded 55 kmpl.

After 30-June –2012, I talked with Umesh khaturia and sent some photographs of problem area and a video recording of problems and requested him to resolve the problems.
On dated 19-July –2012, Mr. Umesh Khaturia visited Rajendra Honda instead of physical checkup of bike or resolving the problem, He criticized and made many conflicting statements with Mr.L.K Thakur .At that day only one problem attended –Engine Oil leakage and report submitted by Mr. Umesh Khaturia that he has checked the bike physically and it is ok according to him.
I sent lot of Emails to the customer care and reminders but I did not get any email and support from Customer care. On dated 25-July-2012, I received phone call from Honda customer care,Mr. Arun Saroi talked to me and asked about the problems,I elaborate the entire situation and he requested to Mr. Umesh khaturia for physical check up of bike.
On dated 28-July-2012 (Invoice no.-12IW08089)
2nd Service With Complaints

1.Carburetor Problem

2.Bike is moving with heavy Jerks

3.Bike Mileage problem,

4.Bike Kick Start Problem In gear – Comparison made with some other CB Twister bike and said it is ok.

I met with Umesh Khaturia and discussed the problems and all complaints were written in the job card at that day also he has not checked bike physically, I said to him if they don’t want to resolve the problems than change the carburetor and give it to me , I will send it to the testing and report will be sent to the HMSI,Mr. Umesh Khaturia asked from the L.K Thakur,Now what we have to do? I m not sure about it, Are you sure?
Another Conspiracy arises from the mind of Mr. L.K Thakur and Umesh Khaturia and said to me, carburetor cost will be about 4000 Rs and it must be tested from Our approved vendor and we will write the part serial no. Within our record.
It gives the clear indication that they will be able to modify the report or Vendor of HMSI will never bear the entire cost and further investigations in this matter. That’s why they raised these terms and conditions to closed the matter.
After these terms and conditions, I denied changing the carburetor because it makes no sense. I said to him, do not change carburetor of bike and attend the all problems.
Mr. L.K Thakur said we can’t do cutting in the old job card so new card will be made, I said ok, New Job Card (Job Card no.-28757) was made with token no.-58, when I asked to write the problems and complaints in new job card, than by order of Mr. L.K Thakur, Problems were not written intentionally. So intended to close the matter forcefully. At the time of delivery, I also mentioned this forceful activity on delivery coupon and job card also.
I have attached problems summary with reported dates and action taken by Rajendra Honda and Mr. Umesh Khaturia. So please find the attached documents also. Summary can be verified from your service dealer records.
I again request to you to take corrective action in this matter, I only need bike well performance without any problem.




Your Sincerely
Chetan Pratap (M-[protected])
(Diploma in Mechanical Engineering,
B.Tech in Mechanical and Automation Engineering,
M.B.A in Operations Management)

Dear sir my name mumtaz ali [protected] parches honda shain 01/08/12 hadal out for bick company folty no respons for dealer TTR motars amravati maharastra
rqwest may problam 2 to 4 time show room problam not at sool
may probla spon leses

pleas my reqwest
company honda
thank

Honda Unicorn Co.

10/8/2012


Jerrin Thomas James
Kerala

Dear Sir,
Please refer my bike Honda Unicorn on 2010 was purchased with great pleasure and pride from Muthoot Honda,Thiruvalla under the main dealer Muthoot Honda, Pathanamthiita
But I am force to write this letter with great un satisfaction on account, poor service and negligence for your valuable customer.

I Repair my bike due to so many problem occur by the careless services given by the showroom. I don't know how to rectify this problem by the careless services of showroom. On 10th August, i repair my bike in showroom. But my problem is not solved till now. They don't have a gud attitude towards customers they show a very rude attitude towards us. At last i m just fed up of the service provided by the honda bikes. Now other trouble arise in my bike, high sound cracking and so on.

I Hope to solve my problem on bike as soon as possible. Contact me in the below mention mail or phone. Details regarding my bike: REG No.KL 28 7618, Model Code CBF150S

Thanking you

Jerrin Thomas James

email: [protected]@gmail.com
phone:[protected]

FROM,
AMARA SIVA ANJANEYA KUMAR
#29-9-57/1,
GOVINDRA RAJULU NAIDU STREET,
SURYARAO PET,
VIJAYAWADA-520002
ANDHRA PRADESH
CELL NO:[protected]

Sub: Rectification the problem of Honda Activa
Ref : AP16TR 4156
FRAME NO:ME4JC448CC8839766
ENGINE NO:JC44E1950963
Dear Sir,

I have bought Honda Activa from Sri Kanaka Durga Honda on[protected]. After 20 days from purchase i observed big sound from the engine of the vehicle. So i approached Sri Kanaka Durga Honda and showed my vehicle. They said "BORE" has been seized. I requested them to rectify the problem and give back my vehicle. They said that they are out of stock and not given service for 2 months. After that i had taken my vehicle to the service station. They kept the vehicle for 5 days and given back my vehicle after repare.

But after 3 days the same problem persisted. Again i have approached the service station of the Sri Kanaka Durga Honda. This time they said they have to change the "KRANK SHOFT". They said that they changed the Krank Shoft and had given out my vehicle. Now again there is the same problem with the vehicle. I am not atall satisfied the condition of the vehicle and the service provided by Sri Kanka Durga Honda.

If no action is taken i may be constrained to reddress my complaint legally. I hope wiser counsels will prevail and the needful will be done from your side without forcing me to take a drastic step.

Thanking you

Due to non availability of parts my Honda Eterno Scooter TN02 S 6805 is in JSP Honda Service center, Annanagar, Chennai for 10 days. I have requested customer care for parts but no reply.sending email for 10 days , no reply. emailed to [protected]@honda2wheelersindia.com , no response reply. Omesh Verma , Honda Customer Relations Tel: [protected],[protected] . I ask Honda to take necessary action.

dear sir

My self hetal. I have booked honda activa at anand honda on 01/08/12 and also paid 50000/- Rs. as an advance and also said I will back on 04/08/12 @ 11:00. But due to some work I reached there @ 13:15. It was lunch time there so I have waited there untill lunch finished.But staff was so rude untill 15:00 no one attend me.More then 5 boys were standing but no one attend me. More ridiculous thing was one boy was saying another boy he is not attendind me because he dont like me on my face.So I was angry & that time owner of honda motors was there so made a complaint to him & asked his staff to give my activa ASAP. & also he said he will post all document. But its thrusday & I havnt recieved my document yet, wwhen it takes only half an hour to deliver my document.when I called so many times to anand motors, & I have talk to Mr.Joy & Mr.mehul to send my document.& with my surprise when you get time come & collect & dont try to make complaint because dont forget you have to come here for service & that time might be you missing some part of your vehicle. So I have off an saturday so I will go and pick my document.but I will not advise any one to go to Anand Hond which is located near Shivam party plot chikhodra rd.


Hetal Patel
[protected]@yahoo.co.in

DEFECT IN BIKE ENGINE AND SERVICE CENTRE UNABLE TO FIX IT.



Hi
my name is affan ahmad and i bought Honda unicorn from MALWA HONDA Lajpat Nagar, New Delhi on 22/10/2012. the bike has problem in its engine since the first day i bought, bike cannot create enough power when ever it is started i have to race it down for few minutes. when i asked to service centre guy to fix it he told its new bike we often face such problem in engine when it will run it gets automatically fixed. but after running more than 2000 km the same problem has occurred . i went to service centre at Okhla with this issue those guys are not able to fix it . One guy over there told me this is the problem with Honda unicorn . i had been using Honda unicorn for last 4 year though its not stylist bike but its engine was perfect but yhis bike i bought has some problem with its engine. the bike is unable to create enogh power while starting even in summer if i leave bike offf for 1 hour only .i went to them for 5 times but they didn't fix it intact they always change its rpm .
i regardless request you to please help me i m tiered with service center guys fake promises. if you have any suggestion replay back at [protected]@gmail.com
Contact no. [protected]

thanks,
AFFAN AHMAD

Hi,

i have purchased a Honda shine bike from sapphire Honda -JP nagar,the day one only we have observed the issue of both the logos are coming out and the same we have informed to sales executive,they said one year warranty will be there ,customer can come any time claim,when we went for service and asked for the same they asked us to meet pradeep and he asked to meet ananthula and again they asked us to meet nazeer. The Manager Nazeer is telling logos will not come under warranty..and he is replying with the customers that how ever he is required. He is telling to purchase the same and they provide the discounts.

Early morning i went for 3rd service they have taken required details from me ,they said to come by 5.30PM, i went the same and i met the receptionist they have taken 1.30hrs to check the bike service done or not? actually bike service was not done..they said service done but the service slip missed,finally they have accepted that service was not done.

Pl look in to it and do the needful

regards,
Murali

I AM DEEPAK KUMAR DONGLE,
MOBILE NUMBER -[protected]/[protected].

I am facing problem in my Passion-Pro . I purchase bike in May-2011,My bike giving me lots of problems like-
1.Tyre bubling (solved through tyre change)
2.Starting problem in slow speed (still continue)
3.Self problem (still continue)
4.Average problem - Bike giving me average aprrox 45-50 (still continue),
Initially bike's average was 65 but since 5 months average was very poor. I am getting 45-50. I talked to hero honda service engineer Mr Vinod ([protected])but they are not responding to my problem.
Dear sir/madam please solve my problem i am so sad.........