Honda Cars India Complaints & Reviews

Dear Honda

Pls chk the response fr Ring Road Honda below:

They have accepted to get windshield replaced realizing the fact that this was their mistake (acceptance in bold in their mail below).
But now they are refusing to do so as this is delayed for one year.

ON BOTH THE OCCASIONS i.e on 05/12/2011 at mileage of 58113 kms & on 29/05/2011 at mileage of 67686 kms(while servicing of the car) I HAVE REQUESTED TO GET MY WINDSHIELD REPLACED BUT THEY CAME OUT WITH AN EXCUSE OF NON AVAILABILITY OF WINDSHIELD.

I kept on requesting but they kept on delaying it for non availability.

THE CHEAT POLICH OF RING ROAD HONDA SAYS, KEEP ON DELAYING THE THINGS ON BASIS OF NON AVAILABILITY N THEN TURN IT ON TO CUSTOMER THAT THIS IS DELAYED FOR 1 YEAR SO WE WOULD NOT BE ABLE TO GET IT REPLACED.
THIS SOUNDS REDICULOUS.

IF THEY WILL CHECK THEIR RECORDS EVEN MY Registration certificate & Driving License ARE LYING WITH RRHONDA SINCE THEN.

Bottom line:

1)THERE WAS NO DELAY FROM MY SIDE.HAVE REQ SEVERAL TIMES BUT THEY KEPT ON DELAYING FOR NON AVAILABILITY
2)THEY HAVE ACCEPTED THAT THIS WAS THEIR FAULT AS WINDSHIELD WAS NOT FIXED PROPERLY
3)THEY WERE TRYING ALL THE TIME TO GET THIS FIXED THROUGH MY INSURANCE POLICY SO THAT THEY ARE NOT SUFFERING ANY LOSSES FOR THEIR MISTAKE.
4)WHY SHOULD I BE LOOSING ON NO CLAIM BONUS ON MY POLICY FOR A MISTAKE THAT WAS COMMITTED BY RRHONDA
5)IS THERE ANY RESPONSIBILITY FROM DEALERS RIND ROAD HONDA’S SIDE TO CHECK WITH THE CLIENT REGARDING FIXING OF WINDSHIELD REALISING THE FACT THAT THIS WAS THEIR MISTAKE.

Pls advise where have we gone wrong.We should not have trusted RR Honda at first place.They are just smart in skipping with their responsibilities.

The fact is that they were trying to get it fixed through insurance company so that they don’t have to pay from their own pockets.

SOMEONE IS TRYING TO WASH HANDS FOR THEIR OWN MISTAKE WHICH IS TOTALLY UNACCEPTABLE.

AS I KNOW RR HONDA WILL DO NOTHING FROM THEIR SIDE.THEY ARE SITTING THEIR JUST TO MAKE THEIR OWN MONEY.
THEY HAVE TO DO NOTHING WITH BRAND HONDA.

WOULD REQUEST HONDA TO INTERVENE & KINDLY GET THIS FIXED.

Thxs so much
Namit Chauhan
From: crm_ggn [mailto:[protected]@rrhonda.com]
Sent: Thursday, September 22, 2011 9:22 AM
To: Namit
Subject: Reference to your car vide regn_no. - HR26AG1714

Dear Namit Chauhan,

Greetings!

This has reference to concern registered in Honda regarding your Honda City vide Regn_No.- HR26AG1714..

We sincerely apologize for the inconvenience caused to you and deeply regret for the circumstances that led to your dissatisfaction. We assure you, however, that we remain strongly committed to the goal of providing the ultimate in customer satisfaction. During our telecom discussion you have informed that your vehicle windshield was replaced last year on dt. 08/08/2011 & within 20 days a crack was observed which you showed to our workshop. After inspecting it was committed to you that the windshield will be replaced & you are requesting to do the needful for the same.

The same has been discussed by you with our Bodyshop Manager. Once again we would like to inform you that after a year it is not possible to the needful against the same wherein your vehicle has also reported to our workshop twice for service on date 05/12/2011 at mileage of 58113 kms & on 29/05/2011 at mileage of 67686 kms. During these service period such issues were not informed from your end. Thus, the windshield would be replaced on payable basis.Please inform us in advance of your visit at our workshop for the resolution of your concern to avoid any inconvenience.

Assuring you of our best services at all times and look forward to a mutually rewarding relationship in future. Further for any query or assistance please contact the undersigned.

Thanks & Regards,

Archana Kulshrestha
Manager - Customer Relations
Mob.No. # [protected]




From: Namit
Sent: Tuesday, September 20, 2011 6:57 PM
To: 'Customer Relations'
Cc: '[protected]@rrhonda.com'
Subject: RE: Kind Attn:Mr. Namit Chauhan

Dear Customer Service Manager

Kindly note that RR Honda body parts manager Mr Pramod checked crack on my my replaced new windshield (as per mail attached below) & confirmed that crack was b’cos of lapse from their side in fixing new windshield..He even agreed to get it replaced FOC realizing that this was their error.
After that they kept on delaying the things for one or other reasons.

Today Mr Pramod called after been approached through HONDA, informing me that he will be get it replaced through my insurance policy & I have to bear some expenses too.

Pls advise 2 things:
1)Why should I be paying for any lapses which occurred from RR Honda’s side
2)Why should I allow them to claim money fr Insurance policy & loose my No claim bonus.

This type of practice is unethical & totally unacceptable.Looks like we are dealing with unprofessionals

OUR ALL HONDA CARS ARE SERVICED/REPAIRED BY RR HONDA SINCE WE BOUGHT THEM.
STILL LOOK AT THE TRATEMENT THEY GIVEN TO THEIR REGULAR CUSTOMERS & SPOILS THE BRAND NAME.
WOULD EVEN REQUEST TO CHECK REVIEWS & COMPLAINTS ABOUT THIS DEALER ON INTERNET.

Hope HONDA will intervene to value their regular customers & will ensure that these type o[censored]nprofessional dealers are not taking client/consumers for a drive.

Thxs so much
Namit Chauhan

From: Customer Relations [mailto:[protected]@hondacarindia.com]
Sent: Monday, September 12, 2011 6:53 AM
To: Namit
Cc: [protected]@rrhonda.com
Subject: Kind Attn:Mr. Namit Chauhan


Dear Mr.Chauhan,

This is in reference to your mail received by us.

We are understanding the details of the matter from our dealership M/s Ring Road Honda, Gurgaon and request you to kindly bear with us. I

For any further concern/query, please contact us at[protected]or[protected].

Assuring you the best of our services at all times.

Regards,

Rajneesh Raheja
Customer Relationship Management
Honda Siel Cars India Ltd. ,Greater Noida
09/09/2011 04:23 AM To <[protected]@hondacarindia.com>
cc <[protected]@rrhonda.com>
Subject Honda Car India :: Service Feedback Information






Guys

This is pending for almost an year.Initially it was delayed for non availability.Not sure what the delay is?
We are relying on brand HONDA.Hope someone will take it on priority basis.
This has to be fixed asap

Thxs
Namit Chauhan


Date: 08/21/2010 04:23AM
cc: [protected]@logix.in
Subject: Honda Car India :: Service Feedback Information
Service Feedback Details
Name : NAMIT CHAUHAN
City : GURGAON
User Pincode : 122002
Email : [protected]@gmail.com
Telephone : 0124-[protected]
Category : Service
Model : CITY 1.5 EXI
Year : 2006
Car Reg.No. : HR 26 AG 1714
Dealer : Ring Road Honda-UDYOG VIHAR
Comments : To
The concern
Kindly note that one of your authorized dealer Ring Road Hinda Gurgaon got my windshield replaced few days back.Within coupls of days it started cracking fr the left side corner without any damage fr outside.Same was informed to the lady n someone was supposed to visit our place to chk it out.But till now no one turned up.Even the mail was floated to their MD but we didn’t get no response.
Either glass was not fixed properly or they are not using original Hinda windshields.
Could someone fr Honda investigate into it so that dealers are not damaging image of Honda.
We have seen few more complaints abt the same dealer on online consumer forums.
Looking for prompt response.
Namit Chauhan
Sent: Wednesday, August 18, 2010 3:39 PM
To: '[protected]@rrhonda.com'; '[protected]@rrhonda.com'; '[protected]@rrhonda.com'
Subject: Honda city reg no HR26 AG 1714
Importance: High
Pls pass this on to your MD
To
Managing Director
Ring Road Honda
Gurgaon
Hi
Recently got windshield replaced for my Honda city reg no HR26 AG 1714 through RRHONDA.
To my utter surprise I realized later on that there is a small crack at the corner on left hand side of the glass which is increasing day by day.
This might be for the reason that glass in not been fitted properly.Really fail to understand how can it happen even though RRHONDA took 8 days to fix it.
Could you pls look into it & get it sorted.


=

I have to mention this to all buying bikes from Dhruvdesh Honda Yelahanka, they are the most unprofessional and unethical company you can ever come across wherein for them customer is a and they are right always .

From the Time i have purchased the bike from them they are constantly harassing me eg when i had an issue for mileage and complained to the customer care manager sangeetha she was so damn rude and went on record saying it cant happen and is not possible to my shock and horror they refuse to even check.

secondly though they have given a detailed document on when the servicing has to be done still 1 month before the due date they will call you and argue that the information that we have is incorrect and we have to do the service as per their demand and the worst part is they never believe and will call you atleast 10 times and even threatening stating we will lapse your warranty BE VERY VERY CAREFUL WHEN U DEAL WITH THESE GUYS THEY ARE PATHETIC AND HAVE THE WORST STAFF TO HANDLE THE CUSTOMERS.

sir,

i have a cbz xtreme.so i want many parts of this bike.mainly;1,swingarm bush.2,bracket of tail lamp.3,covering of speedometer and some small things. i order this items in your show room named TOPGEAR THODUPUZHA before 5 months.but i don't get this things.the officers have no responsiblity. what i do.............i want a answer. by, jerin benny,alappattu(h),thattarathatta(po),thodupuzha.idukki.kerala.mob:[protected]

I lost my HONDA SHINE TWO WHEELER TN21 AB 7967 vehicle. THREE MONTHS BACK.

IF ANYONE FOUND MY VEHICLE PLEASE INFORM ME......[protected]@gmail.com


NOW A DAYS CHENNAI AND TAMIL NADU INCREASE CRIME OF TWO WHEELER THEFT ACTIVITIES. ONCE VEHICLE THEFT IS NOT FIND OUT BY THE VEHICLE OWNER AND POLICE DEPARTMENT.

I THINK THIS IS BIG NETWORK HAS WORKING NOW. BECAUSE IF START THEFT IN ONE AREA AND PLACE CONTINIUOSLY 6 TO 10 BIKES WITHIN A WEEK OR MONTH. AND WHO WILL BUY ALL THE VEHICLE AND WHERE IT BE SOLD AGAIN BY THE THEFTER. SO, HERE SOME ONE LEAD BIG DEALS WITH THEFT VEHICLE AND SOLD SOMEWHERE. ITS VERY COMMON IN TAMIL NADU LAST 1 YEAR. THIS CRIME HAS INCREASE DAY BY DAY........

Hi,
I own CBZ Xtrem since 2008 and recently I shifted it from my home town to Hyderabad.

When I visited Prasad Motors( Gachibowli) for my vehicle's New Clutch plates they refused to sell the spare parts in counter and asked me to give my vehicle for servicing there and then only they would provide the clutch plates to me.

Earlier when I gave my vehicle there for servicing they charged me excessive amount without doing any denting to Petrol tank, without adjusting the fork and without changing handle. After showing them the proof they returned my amount.

Since I lost my confidence in their show room I asked for the spare parts to get my vehicle repaired outside garage where as they refused to sell and replied No stock available even after visiting their service center for 5 times.

Even I tried to purchase the Clutch Plates from other show rooms in City. Everybody is refusing to sell the spare parts in sale counter and asking me to give the vehicle for servicing.

Kindly take the necessary action and please let me know.

Thanks,
Krishna Kumar S
Mobile : [protected].

Hello,sir or madam,
please sir/madam main JDVVNL main kam karta hu muje apani bike ki time par service karani padati hai maine apana bike 6 month phale liya hai par muje service karvane k liye hanumangarh jana padta hai ya haryana main jana padta hai .
main jab Bhadra k authorize dealer BANSAL AUTOMOBILE BHADRA jo ki costumer se sahi se baat bhi nahi karte hai our mare abhi service free hai par muje water service k charge dene padte hai yahan par service karvane k liye sab costumer ko water service k charge dene padte hai sab ki majburi hai ki vo ya to charge de nahi to service k liye 150Km hanumangarh jaye ya haryana se apani byke ki service karya is liye sab charge dete hai.
maine jab kaha ki mari company ki free service hai to unhone ne kaha ki company se karva lo hum to water service ka charge lege to muje bhimajburi main charge dena pada.
meri bike ki front shocker ki rod kharab ho gayi thi par maine alag se service karva li thi is vaje se muje pay kar k rad sahi karvani padi par mari byke abhi warranty pried main hai phir bhi hame une pay karna padta hai.
please sir/madam please help me main khya karu.
main electric department main hu gov. job hai roj-2 chuti to le nahi sakte na hi chuti milte hai light k kam se idher udher jana patda hai.
please sir/madam please help
From:-Rajender pareek
[protected]
Teh.Bhadra
Hanumangarh
Rajastahn.

Respected Sir/Mam,


This is Vimal Parmar living in Nadiad-2.
I have given my Bike (Honda Stunner, Bike Number: GJ7 BA 6561) for the service to AJS HONDA
NR, TULIPS WOODLAND RESTAURANT,
KALIA KUVA, COLLEGE ROAD,
NADIAD-387001

to the Service Manager Vipul Patel.
When i reach to take my bike at the service center the same time the technician is repairing my bike and because of him some damage has been appeared to my bike.
now Vipul Patel has taken money for the damage. It is his responsibility still i need to pay due to his fault.
Please let me know is this considerable.
as well as over there no-one is responding properly they are talking rudely with me.
please let me have a solution on this as soon as possible.
i hope you will take care of it and do some steps as soon as possible so no one will face the same problem again which i have faced.



Thanks,
Vimal Parmar
91-[protected]

THIS IS THE COMPLAINT AGAINST THE ACCESSORIES THAT ARE PROVIDED BY A.S. MOTORS PVT.LTD GWALIOR.THIS IS AN AUTHORIZED DEALER OF HONDA TWO WHEELERS.I BOUGHT A NEW HONDA ACTIVA IN DECEMBER 2010 @47900(ON ROAD PRICE) +ACCESSORIES (@2035) .I REQUESTED FROM THEM GENUINE HONDA ACCESSORIES BUT THEY PROVIDE ME SOMETHING ELSE.THE ACCESSORIES PROVIDED BY THEM CATCHES RUST WITH IN 6 MONTH.
THIS IS NOT THE PROBLEM OF ONLY ONE BUT ALL THE CUSTOMERS SUFFER FROM THE SAME.
KINDLY DO SOME STRICT DECISION AGAINST THESE KIND OF DEALERS THAT DEGRADES THE NAME OF HONDA TWO WHEELERS.
THANK YOU

Dear sir,
I have given my Honda Shine motorcycle for service..they cheated twice saying that problem has been solved, but its not.. the dealer name is PAVAN HONDA, TANUKU.. no one responds and do proper work..
we have great trust on Honda vehicles but, this dealer is actually spoiling your reputation..

kindly do needful as soon as possible..

Rajkumar
[protected]
[protected]@yahoo.co.in

Dear Sir,

I have bought HONDA SHINE three months before in Noble Honda showroom erode branch. I have complaints on fuel injection system. Regarding this complaint i am contacting them regularly. But i'm receiving VERY VERY POOR RESPONCE from them. I already heard that there is no response for customers after sales. But i made mistake and now i realised. If this continues i'm sure honda will loss their marketing in erode.

Kindly do the needful regarding this.

Thanks & Regards,
Navaneethan,
[protected].

Hello,


I have purchased the Honda bike ' Honda Unicorn Dazzler',last week09/09/2011,
from dealer 'Kothari Wheel' at Hirabaug branch in Pune.

I was very happy to when I drive it to home, I was able to drive till home.
and was in happy and in party mood for new bike.

But to my surprize, On the very next day it FAILED TO START,
since then I am following up with Honda, but no one picks the calls to hear my worries.
Very poor customer satisfaction.

still, I am afraid, as how many and which kind of problems this bike has, that I will need to face.

Hemant Kulkarni
hemant.[protected]@gmail.com

activa model number :SCV110B
COLOR: RED
DEALER: STERLING SPARES PVT LTD
VEHICLE REGISTRN NO: MH14CV3236
DATE OF PURCHASE: 20.05.11
PURCHASED IN THE NAME OF KATARIA RAVI HASSANAND
V J Honda services at Ulhasnagar

complaint against VJ HONDA Services Ulhasnagar (Dist: Thane. Actual Dealer name is STERLING SPARES PVT LTD since the same is not available in the drop down hence selected Sai Point Honda. I had been to VJ HONDA Services Ulhasnagar to inquire on the servicing of my activa recently purchased before 3 months. Earlier they informed me that total charges for servicing will be rs.150 now they are asking to pay rs.1500. Are they being trained before there placement in the honda showroom as the behaviour of the staff was very rude not at all helpful. No professionalism at all. Do you people train your staff on the importance of customer service ?????? i never expected such rubbish and unco-operative service from a reputed company. Staff with such a attitude is spoiling the name of the brand also. there is a problem in your production that within 3 months only i had to contact the service centre for servicing. Kindly get this checked with your respective branch in ulhasnagar teach them what is customer service how to speak with the customers's????????

Hi Sir/Madam,

Ref: Model - PIR, Hero honda Pleasure(black), Engine no - JF16EDAGL15316, Date of purchase - 20/12/2010, Dealer name - Nagappa Auto, B-25, second avenue, Anna Nagar, Chennai-600 102. Service Centre address - Mohana Auto mobiles, 79/31, Walltax road, Near Padmanaba theatre, Chennai-600 079.

I given my two wheeler to the service (3rd service) to the service centre, they told me that i need to change my break lever, both wheel DISC, Handle bar etc, just there was a small scratches in my bike, i dont no how it happend, also they told me that parts are not available. They informed me that, they have searched for spare parts in all the places but they have not received from Hero honda. 2 months ago i asked them for speed meter glass, but no proper response from them, they told me to call but no proper response from them, if we are asking some questions they are disconnecting the call. I don't no my bike wants to become new. Why we are preferring Hero Honda? it is best in quality comparing to other companies. Also to purchase Hero honda pleasure i have patiently waited for 90 days. I don't no at any cost i want my bike should become how i purchased. In 2nd service asked for bike's body gaurd for my bike which is cover the bike by steel rod or iron something, iam not sure about that, they said no stock. While purchasing the bile in Nagappa they didn't informed me about this bike body gaurd to protect my bike from scratches, later on in service centre till date they are saying that no stock, my bike have scratches now...Iam expecting good service from you.

ALSO IAM EXPECTING A CALL IMMEDIATELY, KINDLY LOOK AFTER MY MATTER SERIOUSLY OTHERWISE I WILL GO TO CONSUMER COURT.

Regards,
Bhagyalakshmi.M
No.7, Karuppanna Street,
Chennai - 600 001
[protected].

Dear Sir,

On 11 December,2010 I have booked Honda Activa at Pashankar Auto Pvt Ltd, 364,365/2,J.M.Road Near Standard Chartered Bank,Shivaji Nagar,Pune-411005 and Paid Rs.1000 as booking amount.
The saleswoman "Swati" has assured me time of approx 6 to 7 months in writing, but it's been 9 months with no communication from the dealer. Finally on 5th Sept-2011, I paid full amount of Rs. 51,198(Receipt No:A5076) by cheque for Activa DLX (Grey colour) but still Activa has not delivered.

This is really frustrating to get such a poor service from established company like Honda. I hope Honda should look into this matter and increase the customer confidence in Honda as a brand.
Please help me in getting delivery on time.

Thanks,
Ramanshu Mishra

Dear sir,
Myself deepak sethi ,I am already the honda stunner's customer from three years, i want to purchase another new honda stunner bike in green black combination.

(without disk break).

But the race honda dealer in delhi jagat puri is not providing me that model.
so please provide me that model as soon as possible.
my contact number is [protected] , [protected]
please help me to solve this problem.

Dear sir
This to inform you that there are hardly no tyres in the market . My honda stunner bike's front tyre has spoiled two weeks ago. I even informed jupiter honda showroom in gajuwaka. But there is no response . So i kindly request you to send few tyres to
the showroom.
FRONT TYRE SIZE- 80/100-17 {TUBE LESS}
VEHICLE NO. AP 33 C 9759
Hope you feel some responsibility.
G.Narasinga Rao
a concerned customer
HIG-133
VINAYAK NAGAR
GAJUWAKA
VSP-44
AP

I have booked Dio on 10th July 2011 at Sterling Honda, Mumbai Pune Raod, Pimpri, Pune- 18. At the time of booking the said delivery date was 3-4 months.

Details of Booking:
Name : Mr. Mahesh Takale
Booking Date : 10th July, 2011
Booking No. : 388
Mobile No. : [protected]
E mail: [protected]@yahoo.com

After 20 days I was a call from Sterling Honda regarding the paying the balanced amout & delivery will be after 15 days. That time I was out of Pune for my office work.

Now from last 15 days I have called at Sterling 4 to 5 times and visited by my family members for 2 times to give the cheque of balanced amount & to be confirm the delivery date but nobody is reponding .

But they are refusing to collect the cheque & answered like we will think after Dussera(6th Oct.) to give the vehicle or take your money back.

I want a delivery of Dio by Dussera.

You are requested to look into this matter & resolve the same on priority.

i gave my bike to "Venkanna motors" on 18th august for a small repair which happend due to the negligence shown by the staff of the show room, when I gave my bike for servicing as it comes under the warranty. The showroom staff and the manager of the Venkanna motors give just useless answers. they blamed company for not providing the parts of my bike they make fake promises. my daily routine is totally disturbed. kindly take an action as soon as possible

NOC
SIR

I K.MUTHYAM REDDY AND MY LOAN NO: LTHYD[protected].

I COMPLETED TOTAL AMOUNT. SO PLEASE CONFIRM MY NOC THROUGH RETURN MAIL.


REGARDS
K MUTHYAM REDDY
CELL NO : [protected]


sir

what happen my noc so many times i complaint to u

but not response where i should complaint about my noc

my loan process was stopped due to this noc

so please as soon as possible issue me my noc

km reddy ( icici department of two wheeler department hyderabad )

DEFECTIVE BATTERY
I PURCHASED A HERO HONDA GLAMOUR MOTORCYCLE CHASSSIS NO:MBLJAEUBGD02560,ENG NO;JA06EFBGD02750 ON 23 APRIL 2011. THE BATTERY IS NOT FUNCTIONING PROPERLY AFTER ABOUT FOUR MONTHS. THE BATTERY DEFECT WAS ACCEPTD BY GURU KRIPA AUTO DHANBAD,JHARKHAND (DEALER CODE 10723) FOR REPLACEMENT ON 8 SEPTEMBER 2011.BATTERY NO:ETZ[protected] OF EXIDE BRAND . BATTERY IS DEPOSIED FOR REPACEMENT BUT IN SPITE OF REPLACEMENT THE SHOWROOM HAS CHARGED THE BATTERY AND RETURNED TO ME AFTER LOTS OF COMPLAINT THE SHOWROOM DIDNOT LISTEN ME. PLZ HELP ME REGARDING THIS COMPLAINT AND DO A FOVOUR FOR ME
REGARDS,
ASHUTOSH
MOB [protected]