Honda Cars India Complaints & Reviews

the case of good product in wrong hands.

Honda Unicorn is just perfect in everything. Disc Brake might be less effective than expected.

The service is at the worst (I think this holds good all across India).

My Unicorn was giving 50-55 KmPl in city ride and 60 Kmpl in long drive. After I sent it for 2nd Free Service, the things changed completely. It ran only 35 kmpl afterwards. After repeated visit to service station M/s. SGJ Honda, Palay Road, Tuticorin the problem worsened and finaly it gave only 32kmpl.

Whenever I got to service station they will say that they are busy and ask me to come another day.

I found no time to go to the service station repeatedly and feel helpless...

Honda service is at its worst in India...

Hi,

I have a Honda City (Type-1) model and i keep on driving the car from Mumbai to Pune every weekend. Last weekend i was in Mumbai and i took an appointment to get the car serviced in Hallmark Honda (Nerul).

I had asked specifically for normal servicing and Honda guys told me they have done the normal servicing for the same. When i received the car i saw the rear bumper was damaged and was in hanging state and i immediately called up the guy who attended the car and he asked me to bring the car to the showroom and he will recitify it. I took the car and he rectified the rear hanging bumper problem.

After 2 dyas when i drove the car from Mumbai to Pune, to my surpise the car was getting over heated and i stopped at the nearest food station on the Mumbai-Pune expressway. I allowed the car to cool down and after 30 mins when i checked the coolent i was shocked to see there was no coolent present in the radiator. I purchased 5 bottles of Bisleri and poured it in the radiator and drove the car till pune. After 2 days when i checked the water level in the radiator it was the same.

Next, when i called up Hallmark Honda and spoke to the service attendent he was trying to explain me that they have given the car in proper condition and it could be some other mechanical problem.

This is something ridiculous and intolerable, since the rear bumper was damaged and was hanging when the car was delivered and secondly the radiator coolent was not at all there. Hallmark Honda guys were not able to accept and understand the situation.

Would definately want somebody to look into such cases and get the issues sorted out.

Now, i have being asked by the attendent not to put any coolent in the radiator and bring the car to Hallmark Honda whenever i drive to Mumbai.

I think Honda should pay attention to services offered as well, apart from the sales objectives/targets given. The reason being people pay a lot of money and pay extra premium to get quality cars like Honda.

Now i feel, Maruti is the best car for Indian roads due to good service network and service offered.

Thanks

Regards,
Ashish Sharma

hellow sir,

i am booking my activa on 9/06/2009 by booking amount 1000/- rs. in innovative motors pvt. ltd. in ahmedabad, gujarat my customer id is 72945 and reciept no is 2630

when i book activa they says to give delivery on 15 days from booking

they call me on 17/06/2009 and tell me to make full payment i give him full payment on the same day by cheque my reciept no 2971 and the amount is 45780/-

now the date is 11/07/2009 till i not get active when we inquiry then they say company can not provide us stock this is true or they make black of activa take on if get fast delivery

thanking you please reply as soon as possible

anil kumar
ongole - 523001
prakasam district

i have purchased honda unicorn (2 weeler) on 5th March, 2009 bearing registration no. TR/5465 from Pioneer auto motives, Ongole - 523001. now meter reading is 3842. till now two times cluch plates were broken. first time in May, 2009 nd second time on this date[protected] at 3842 kms in service station they told me its ur driving problem. for the past 8 years i have used Honda splender bike. at that time didn't face these problem. the service was not good.

Dear Sir/Madam
 
I have purchased HERO HONDA karizma motorcycle from your authorised dealer STS Automibiles at BOISAR - Dist Thane in November 2008.
 
After reciept of bike I found defect at petrol tank which was brought to the notice of deler withing first fifteen days itself , the tank fuel cap closure portion has holes (Photograph attahced ) The delear promised me to replace fule tank in next 15 days and that continued since I trusted him. Now almost six months are over and suddenly his service enginner has denied the replacement of fuel tank
 
This was to my utter surprise that how come HERO HONDA delear can behave like this with their consumers when it was clearly visible from photo that this is a manufacturing defect
 
I checked on your website there is no complaint settlement window provided for logging complaints
 
On website I got WESTZONE head office address hence I have launched this complaint with them but no response. On its website there is no option for customer complaints

The photograph and bike details are attached for your immediate action. I expect replacment of the defective part as soon as possible.
 

Hello,

I had purchased honda activa on 1st June 2009 from kothari wheels in pune . I work in lntinfotech and leave very far away from my work place. i travel everyday nearly 26 km.
so as travelling is more for me average is the best concern, which is why i had gone for honda activa.
It gave me the satisfactory result before the first service an average of 55 km/lt. but after the first service the average has been bought down to 30 km/lt. i had gone to the service centre twice they just repair it anyhow and give it to me further bringing down the average.
The service centre people are very rude and never listen to me as i am non-marathi.They never do anything they just sit and laugh. please sir look into this matter.

Dear Sir,
I bought HONDA UNICORN on May 2009 at KUN HONDA PVT Ltd. No.70Second ave, Ashok Nagar, Chennai -83
Chennai branch.
VEHICLE No.TN09 AZ4894
Engine No.KC09E1038265
Chassis No.ME4KC093A98037549
Service Engineer: Mr.Kumar Mobile No.[protected]
Job Card no.532/08/07/2009


When I bought the bike, I felt the engine does not Bick up engine neaes.
I inform to many time to the service centre, when was my servicing dues,
But, the bike condition is still same.

Please inform what is the fault is in my bike.

I was get very worst experience for your product.
Please give me the proper reason.
Yours truly,
A.Jamal Mohammed

To,
Manager

I've visited Sai Point Automobile Pvt. Ltd ( Mira Road - Thane - Maharashtra), Shop no 1, Dream Park.
- The Locking system was not functional after servicing, when informed the mechanic replied to contact the person who installed the locking system in bike.
- Even after denying oil change does not require they insist for the same or else they won't accept bike for servicing.
- The key give alongwith keychen was halfly damaged & was glued with the help of Chewing-Gum while returning back.

I should say it was my first experience & would be my last experience as i would never visit any honda service station.

i purchased the bike, hero honda pleasure on 28th march 2009, at present the bike is have a critical noise problems in its engine, starting trouble & rear wheel wobbling problems . after purchasing this scooter hardly after one week front shockers were leaky resulting in bumpy/noisy suspension, from the very first at the time of getting the keys of my scooter the handle alignment was wrong . i consulted to the nearby hero honda service cum showroom M/s. samrat motors (satara, maharashtra )..i had shown my scooter at this service station & raised my complaints & submitted my scooter for first servicing . but after giving several complaints by me the problem was not solved, as my scooter is in warranty period, I requested the fellow service engineer about my complaints ( mainly rear wheel wobbling problem )but they denied and refused to replace the failure parts under warranty. at present i am very fed up & I face many problems due to the wobblingof rear wheel with hero honda pleasure and its service maintenance provider. At the service station service engineer had observed the rear wheel wobbling problem & he confirmed & said that the scooter is having the problem with the rear wheel . kindly advice me how my scooter will be cure / repaired and kindly enquire the promblems . This is frustrating beacuse a new bike should not have this type of problem. I am so unstatisfied due to this problem. If your product is facing these kind of several problems then how can a customer be satisfied with your product ?
please do me the concern & you are requested to give me fruitful reply for permanent solution on said problems. I shall be ever grateful to your kind co-operation in this regard.

Hoping & waiting for your kind & reply with permanent solution .


Regards,

Sandip
( satara, maharashtra )
Email address : [protected]@yahoo.in
[protected]@yahoo.com

Dear Sir,
This is to infrom you that I have purchased the activa scooter just 10 month back on 16-8-08.from bangalore Baswanagudi show room. I got Two free services till date but I am surprised to note that every time the service centre used to wash and give nothing else.When I asked to check the Battery, spark plug, starter (Due to self starting problem), and light etc.They simply said without checking every thing O.K
When I go for any problem they are not entertaining if at all they do they charged heavly (Even it is under gurantee period.)Really seeing the company repo I choosed this scooter but I never thouht that the service is so poor.My scooter Regd No. KA-51, S-271 (karnataka registration.)for my Daughter Miss K.Meenakshi now she said I dont want such type of scooter which gives alwayes problem.Thanks to your peoples who dont know about the scooter servicing to whom you have employed.
Serviced at
SILICON MOTORS
NO-1-A/07 EAST END MAIN RAOD
4TH T BLOCK BANGALORE 560041,
PH 26635998, MOB [protected]

Please look into the matter and engaged some experienced people .
KKRao
[protected]

I purchased one honda city vtec model (WB 02 W 8875) in december 2006 in Kolkata, West Bengal. I paid extra to cover the car under extended warranty.

On March'2009, I approached Imperial Honda (an authorised dealer of Honda) as the driver's side seat belt was not functioning. The warranty manager, after consultation with Honda, approved the replacement free of cost. As they did not have the material in stock, they issued me a zero value invoice mentioning that the seat belt was not available in stock and asked me to contact after 10 days. I kept on enquiring till mid April'09 but without any fruitful result. Then I approached Honda one 2 one customer care. They noted my complaint under their reference no. 40900846. After few days, they contacted me and told me to go to Pinnacle Honda (another authorised dealer in Kolkata) who apparantly had the stock. Simultaniously one lady called Avilasha from Pinacle Honda also called me and told me to bring the car to their office. As the car was otherwise running ok, I thought of taking the car to them when the next service would be due.

I took the car to Pinnacle Honda on sunday, the 5th July'09. Next day, their service department called me up and told me that they have asked for all the invoices from Imperial Honda and once they receive them via e-mail, they will take necessary action. Monday afternoon, they called me up again to say the seat belt in not covered under extended warranty.

I was really surprised. How can an approved replacement be turned down overnight by a company of Honda's stature!!. Today (i.e 7th July'09) I called up Honda one 2 one again and talked to one lady called Ritwika. As things stand now, she has promised to talk to the concerned department and will get back to me. I have been, in the meantime, informed by pinacle Honda that the car is lying at their workshop in otherwise ready condition, except the disputed replacement.

My issues are:

1. A company can not turn down an already approved replacement at their own whims and fancy.

2. What is the real spirit of extended warranty when all claims can be turned down under the pretext of normal wear and tear?

3. Why should customers run from pillar to post to solve their complaints. Why the procedures are made so complicated, as if to make the customers tired and frustrated and give up the whole desire to ask for replacement under extended warranty?



Regrads

Debasish Sarkar
Phone: [protected]
Vehicle No. WB 02 W 8875

1.One monthe back i purchased New honda unicorn.
2.It is the worst bike i have ever seen.
3.This bike is having handle & fork problem. Bike is pulling left side.
4.When u riding ur bike u won't be able to see ur front one side fork.
5.it gives milage of 36 truly.
6.I complaint 5 to 6 times to Kothari wheeles in Pune. They are not able to solve the problem. For 7.servicing also they told u have to book before 3 days.
8.Once they sold their bike, they does not bother what is ur problem.
9.I[censored] dont want your money in a dustbin. Dont buy Honda Unicorn truly.
10.Now i am planning to sale it as soon as possible & plaaning to take Pulser or apache.

Hi I am Sajeev Kumar from Delhi purchased a Unicorn Bike form Swarup Honda, 9 Bharti Artist Colony, Vikas Marg, New Delhi on 13/05/2009 my vide Invoice No. is 591 and the registration No. is DL7SBF 2535 in full ready cash. Today dated 06/07/2009 I went to withdraw the cash from ATM and when I went back my bikes' lock was not working properly. I went to the patparganj honda workshop for repair and service. Honda Service Manager Mr. Anuj Khanna said that my bikes' lock will get replaced when it gets 100% damged before that it couldn't get replaced. I am not happy with the service & reply from such a branded two wheeler company. When I went there I saw two-three more customers were fighting with them regarding their problem and there was no body to listen to them. Executive response was also very rude. I want you to please listen to my complaint and take necessary action. I would be grateful to you.

Respected Sir
I have bye new honda stunner but it have some problem when i reach 60 speed it starts vibrating so much that i cant dirve at that speed i have to came down vibration is of my bike big problem i shown
to honda dealer they dont no how to solve.
Now in new model this problem is solve please sir advice me what to do and how to fix this problem
Any spare parts i should replace or how to repair it so that i cant get this problem.
Please send me reply on the mail (juber.[protected]@rediffmail.com)

Thanking You
Juber Mulla
Maharastra
juber.[protected]@rediffmail.com

I brought the new Honda Activa in Chennai On Jan 2009, from J.S.P.Honda, since than there are lot of complaints, i am really fed up with the bad service, this is my third Activa since 2003, the first two were superb comparing this, the problems are 1.Starting trouble, the new battery goes down often, 2.An ugly noise at the back whell, when i refered the company they are telling, it is in all the bikes, 3.the kick starter gets struck whenever i kick, and i have to take back again, and 4.Front fork noise, and these problems makes me to think to approach the Consumer Court, please guide me immediately.

As everyone knows, Honda is a world leader in auto segment and has a steadily growing market in India. I brought Honda Unicorn from Hasan Honda(Pondicherry[protected]The worst^infinity authorized partner of
Honda two wheelers.) Such a reputed organization Honda isnt taking much care or monitoringt its dealers.
After the delivery I took the vehicle to my house (Jus 2 km from Hasan Honda). The next morning when I tried to start my bike, it didnt.After trying hard I identified that those crazy hasan honda people have just feeded the bike with few drops of petrol. I took this issue to that dealer and nobody even cares about what we say. As this is the only dealer in our town, We couldnt bear their attrocities of that dealer. I beg Honda to either cancel or monitor their dealership regularly. So atleast the future customers get satisfied.

Free 6 services of my honda activa has been completed and there is 7th paid service coupan, in which they have given validity period. As the word 'Paid' means that payment has already been given, why m i charged for it.. The dealer told me that its for customer's acknowledgement, if it is so then why have they given limited validity period and why they have used the word paid?

Dear Sirs,
I purchased new Honda City in September 2008.Within one week I realized Air conditioning system was faulty.During the free services I complained about the faulty a/c but after every free service the problem remained. Just after one of the free services I phoned the service dept about the continued a/c problem.
Next day a squad of 3 persons came and test driven the vehicle and confirmed there is insufficient cooling,
They advised me to send the car for fixing the problem which I did. Even after the repair works the problem existed(that within the free service). Last week I took the car for service (not free service) and complained about the continued insufficient a/c cooling. This time they carried out the remedial work and there was definite improvement in cooling.They charged me for the consumables for which I objected since the problem insufficient cooling existed since I bought the car which they failed to rectify during the free services which amounts to selling a new car which is faulty and failed to rectify inspite of complaints during every free service. I spoke to the service manager but he refused delete cost of repair on a/c.

Hi,

I have purchased a new Hero Honda Passion Plus 2 months back. Now there is a problem with the Battery. The dealer is denying to service it, He is asking me to go the OEM of the battery. The Hero Honda Site http://www.herohonda.com/cust_service_policy.htm clearly mention that the dealer will have to get it done and specialyy in case of AMCO. However the dealer is clearly denying. Pl help me.

Dear Concerned
I had purchased Honda Stunner on 09.10.2008 GJ 5 FM-3412 Engine no:9020073 from Ganga Automobile, Ring Road, Surat
Complain:
(1) I had damaged pass light(headlight) for which they are refusing to change it though my bike is in warranty
(2) They have skipped my 3rd free service

I am very much dissatisfied with the response given.
We dont expect such neglegency...

Hope for the needful

Thanks
Kalpesh Patel
Mo No:[protected]
Surat, Gujarat