To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,
Dear Sir,
I am using Handa Stunner from april 2009, I am very much unhappy about my bike performence, I HAVE GOOD OPINION ABOUT HONDA BIKES, HENCE I FORCED MY FATHER TO PICK UP THIS BIKE instead of anyother, BUT THIS KIND OF ACTIVITIES ARE MAKE ME TO RECONCERN ABOUT MY OPINION
I used to service my bike only in Honda authorised dealer. Last time I serviced my bike at your authorised WORKSHOP
GLOBUS MOTORS (P) LTD.
B-35/3,G.T.K. ROAD INL. AREA
NEW DELHI -110033,
I went there for general service only but they said that my 3rd free service coupon taken be approved coz its time limit is crossed by few days
i had a hero honda karizma n i also own a maruti 800 and a hundai verna n i also have expirance of getting services done n the company knowhow
but this is the first ever time i have seen such type of thing
nither do they remind of frequent services as other companies nor they accepted the my free service coupon
according to the service booklet it sould be done when the reading is[protected] km or 135-150 days
n my bike's reading was jst 3161 kms. i.e. i had a criteria
i have never heard that if the service is not done on d 150 th day for example thn it would not be done
this is absolutly pathetic
n i was not told this thing on my first service which was done in jst 28 days n that was earlier than the mentioned time they readily agrred at that time
P.S. i went to get my first service done earlier coz my bike had a picular sound which should not be coming n ur engg n d manager was so insufficient to knw tat frm were that sound came
I gave the compliant again but they didn't rectify the problem, again I have given compliant but they try to avoid me in worst manner.
niegher that problem has been solved yet since 7 months nor they are givng me the proper service response
they earlier also made me leave my work n stand on there head to know what the problem is for two consecetive days and what i recieved was just an unsatisfactory response
they asked me to come when their engg mr. atik was free n asked him about the exact time n i reached the service staion on given time but the engg was not there
which shows that they dont stand upto the commitments
plz tell me that will i get my services done n if done will it be again so dissatisfactory n wat about the prb which still retains in my bike
HOPE YOU TO TAKE IMMEDIATE AND PROPER ACTION
Thanking you,
TUSHAL SINGHAL
Aug 14, 2020
Complaint marked as Resolved
Complaint Officer,
Honda Activa.
Dear sir,
Its to remind that in my belief the worst of all agent or sub dealer appointed in honda activa company is in Abu road (Shree Ram Honda- owner Mr Mittal) the person worst in all of the manners, to by an activa is been my first and last mistake, not only mine but about 80% of costumer within this region, to by an activa from Abu road agent is that u have to follow the certain steps.
1- They dont have anysort of costumers need we are dependent on them.
2- accesories is compulsory to by from there, handling charges to pay extra.
3- the catalouges and other papers are given after 20 to 30 days of
purchase thatalso on about several cries on phone
4- On service no true billing is given and the free coupons are torn without any
permission
5- My warranty card of battery was given after 30 days of purchase.
6- The self start problem when occured i visited the company twice same after
pouring acid returned back with other unnecessary work for there paper billing
written on rough paper.
7- when asked for true billing, he says company do not print on taxation bills.
This sort of worst service have been expierenced in shree ram honda aburoad kindly look over the complaint and do try to teach the person sort of manners, otherwise not more than a year or less his shutter are downed.
I mean what i have written and is true along with all sorts of proofs shown to the main dealer Ganesham Honda (Sumerpur)
I request u to look upon the action may be u neglect it but company will see the adverse effect in future.
Thanks & Regards,
Gopal Paliwal
Mount Abu (M) [protected]