Honda Cars India Complaints & Reviews

I brought the new Honda Activa in Chennai On Jan 2009, from J.S.P.Honda, since than there are lot of complaints, i am really fed up with the bad service, this is my third Activa since 2003, the first two were superb comparing this, the problems are 1.Starting trouble, the new battery goes down often, 2.An ugly noise at the back whell, when i refered the company they are telling, it is in all the bikes, 3.the kick starter gets struck whenever i kick, and i have to take back again, and 4.Front fork noise, and these problems makes me to think to approach the Consumer Court, please guide me immediately.

As everyone knows, Honda is a world leader in auto segment and has a steadily growing market in India. I brought Honda Unicorn from Hasan Honda(Pondicherry[protected]The worst^infinity authorized partner of
Honda two wheelers.) Such a reputed organization Honda isnt taking much care or monitoringt its dealers.
After the delivery I took the vehicle to my house (Jus 2 km from Hasan Honda). The next morning when I tried to start my bike, it didnt.After trying hard I identified that those crazy hasan honda people have just feeded the bike with few drops of petrol. I took this issue to that dealer and nobody even cares about what we say. As this is the only dealer in our town, We couldnt bear their attrocities of that dealer. I beg Honda to either cancel or monitor their dealership regularly. So atleast the future customers get satisfied.

Free 6 services of my honda activa has been completed and there is 7th paid service coupan, in which they have given validity period. As the word 'Paid' means that payment has already been given, why m i charged for it.. The dealer told me that its for customer's acknowledgement, if it is so then why have they given limited validity period and why they have used the word paid?

Dear Sirs,
I purchased new Honda City in September 2008.Within one week I realized Air conditioning system was faulty.During the free services I complained about the faulty a/c but after every free service the problem remained. Just after one of the free services I phoned the service dept about the continued a/c problem.
Next day a squad of 3 persons came and test driven the vehicle and confirmed there is insufficient cooling,
They advised me to send the car for fixing the problem which I did. Even after the repair works the problem existed(that within the free service). Last week I took the car for service (not free service) and complained about the continued insufficient a/c cooling. This time they carried out the remedial work and there was definite improvement in cooling.They charged me for the consumables for which I objected since the problem insufficient cooling existed since I bought the car which they failed to rectify during the free services which amounts to selling a new car which is faulty and failed to rectify inspite of complaints during every free service. I spoke to the service manager but he refused delete cost of repair on a/c.

Hi,

I have purchased a new Hero Honda Passion Plus 2 months back. Now there is a problem with the Battery. The dealer is denying to service it, He is asking me to go the OEM of the battery. The Hero Honda Site http://www.herohonda.com/cust_service_policy.htm clearly mention that the dealer will have to get it done and specialyy in case of AMCO. However the dealer is clearly denying. Pl help me.

Dear Concerned
I had purchased Honda Stunner on 09.10.2008 GJ 5 FM-3412 Engine no:9020073 from Ganga Automobile, Ring Road, Surat
Complain:
(1) I had damaged pass light(headlight) for which they are refusing to change it though my bike is in warranty
(2) They have skipped my 3rd free service

I am very much dissatisfied with the response given.
We dont expect such neglegency...

Hope for the needful

Thanks
Kalpesh Patel
Mo No:[protected]
Surat, Gujarat

Dear Sir/Madam,

Jay Kay is the BUsiness paertner for Hero Honda Service station at Rajkot.

I gave my bike for service on 02.06.09 (Tuesday), General serice was the priority along with replacement of some faulty parts(head lamp, Oil seal for jumper, & oil seal for engine cover)

When i was return to take my serviced bike at mention time in Job card, They simply deny and said you will get tomorrow, I asked why? He said as we are not having oil seal for jumper.
So i said its ok, I will repair it in next service, Kindly handover my serviced bike (except that part replacement).
I was amaze!!! they simply said, , , we havent started your bike servicing as due to lack of that componet.

I not getting why they peaople are not bother about customers time, They havent take care to atleast call me and ask wether to contineu servicing except that part replacement.They simply hvnt done anything..So i have to took my bike unservices.

So again i gave on 16.06.08(Tuesday),
There was a papar ad from Hero Honda mentioning Pre Monsoon Check up Camp (Some Discount on spare parts, Labour charges etc.) also Big Flex board was deployed on the front main gate of Jay kay service station.

When i back to took my bike ion mention time at 12 o'clock.

they are preparing bill, So I asked have you calculted the scheme discount?

Answwer was fantstic!!! Do u want Discount????I[censored] want discount then you have to told in morning that I require this discount.Then only we will give that scheme discount.

So discount is not for all customer its only for that customer who will ask!!!

They said ok no problem i will give the discount now, , , , , They are making my great favour...

After taht when i go to took my bike, it was not ready, , so they told me to wait and seat (it took approx 1 hour), , , , Why they are not mentioning proper time of delivery.

finally when bike was handed over to me, They havent gave me the BILL (I have observed durining wait, , They are not giving bill to any customer), So i asked for Bill, , , , Again Fantastic Answer!!! Do u really require bill??????

I visited this service station 4 times (During first time, to gave and took bike, , and this time gave and took)

Every time i saw some of the customer are always messing with the staff for not proper service.

During this time one of customer facing big trouble for this sevice station and told me that, , , I want to make compliant but not any authorised person, Not having compliant Box/Book.

Name : Deepak Lallan Gupta
Mobile : [protected]
[protected][protected][protected][protected]
Bike Details : Hero Honda Karisma Red Color
purchased on 25/09/2009
Booking no 762
MH-02-BH7909
[protected][protected][protected][protected]
Showroom Add: Creative Motors Pvt Ltd. Shivaji colony, Pereira Hill rd,
opp Gurunanak Petrol pump, Andheri (E) Mumbai-400093.
Tel no-[protected] / [protected]
[protected][protected][protected][protected]
Problem Details : Crancase Leakage from day the bike is purchased,
showroom is not giving the service from past 1 month
even though the bike is in Warranty period

I have paid RTO Tax amount Double to RTO because the Honda Activa is in the name of Trust, but Trust has the Licence/Certificate of Registration in BHUJ GOVT. Office, like the Trust is "SARVAJANIK TRUST". So, Please tell me the RTO Tax Amount would be paid to RTO Single or Double or NIL. If Single or NIL then access amount is refundabel or not from RTO Dept.

Please reply me as soon as possible.

Thank you.

Dipesh Shah

Dear Sir, I the under signy Parbadiya Vinod B.Resi of Nadiad.This Respect to buy ''HONDA ACTIVA'' today that is 10th, June, 2009.I went to the nearest available HONDA Dealer at my town only.Where i came to know that it is only possible to receive the said vehicle after a Two & Half month waiting period time.
Kindly persue my request and Is it right that one has to wait for Two & Half month to purchase a ''HONDA'' vehicle.
Your Sincerly,
VINOD B PARBADIYA.

I had purchaed a herohonda hunk from an authorized dealer named paraskar motors, akola (MH) at before the first service am fully satisfied by the bike, but after the service the complains are started. Mainly low avrage, gare shifting, body jurking, feel high friction on engine....

hello sir/mam
i have purchase a cbz star model in 2004 and after 6 months the bike gives me a problem of pistan kit under warranty my piston kit is changed but after 6 months the piston kit again gives me problem of piston kit and again i spend money from my pocket and change the piston kit.now from 2004 to 2008 i have changed the piston kit 6 times but now there is again and again gives me a problem.ny nechanic says there is a any manufacturing problem in this. then i am call to delhi hero honda office and they gives me a no, of chandigarh head office.they are saying to me we cant do anything in your case.can you tell me sir what can i do.
thank you

I have purchased a Hero Honda Hunk on 27th Oct. 2008 from YUVA MOTORS, FARIDABAD. Since then my bike has been serviced at regular intervals specified in the Service manual.

But I am facing lots of problems repeatedly.

During 2nd service, I have reported the following problems:

1. Disc brake not working properly and producing noise.
2. Low battery backup
3. Problem in shocker
4. Noise from Engine.
5. Gear problem.

During 3rd service, I have again reported the same problems like:

1.Disc brake
2.Battery down
3.Noise in engine
4.problem in shocker with noise
5.Gear problem
6.Tyre bubbling/vibration after 75-80 speed

Some of the above mentioned problems were also faced during the first service.

My first and second service were done at Yuva motors and third service was done at Sehgal Automobiles as I was not satisfied by the service provided by YUVA MOTORS.

Still the problem persists. I need your intervention as I am totally unsatisfied with the service provided by both the Hero Honda dealers in Faridabad.

Please provide the concrete solution.

Registration No. - HR 51 Y 5858
Model - 2008 (Hero Honda Hunk)
Service Dealer Name - Yuva Motors
State - Haryana
City - Faridabad
Date of Purchase - 27 Oct 2008
Contact No. - [protected]

Hi,
i am Mallikarjun and I bought a HONDA Unicorn from sterling Honda Chinchwad Pune on 27th April 2009. The bike was good, from the first day i noticed the problem ie crack observed in tail lamp but due to the covering politheen on the tail lamp we unable to identify whether it is an crak or wrinkle on the poletheen cover, So Being an Engineer I accept a defect can occur in a product while manufacturing the tail lamp and also i am working in tail lamp (4 wheeler) manufacturing company, this is the common defect we use to observe while manufacturing the tail lamps i am pretty sure that this defect has been occurered while manufacturing (8-10% rejection) or else in transit and when i reportd this probel in STERLING HONDA PIMPRI the Manger is not accepting this problem even after explaining this problem with detail and their is no chance to damage at that portion bec that crack obsrerved between the portion of tail lamp bottom face & top portion of rear fender and if you need any photos of the problem i can send you the photographs of the same (still we have not removed the polytheen cover of the same).

i hope you can understand the problem as mentioned above and i am waiting for your actions to resolve this issue and for this you can ring me on [protected] and mail on [protected]@yahoo.co.in

Thanks,
Mallikarjun

Sir,
The Honda Service Center in Thane owned by Sai Point Company is providing bad service. I have got Honda Activa from Sai Point. For my first service I have been visiting the service center. They asked me to book the scooter for repairing. There was no response to my call. After several tries I was able to book the vehicle for service, these people misbehaved with me. Speaking with bad attitude I did not gave my scooter for service. They have attitude of only collecting the money.
Kindly do something.
Even there is no complaint section in Honda Web Site.
We all know that Honda is doing excellent in Activa Segment, but towards service department they are not paying attention. Appointing Sai Point for thane is really a big mistake.
Can any one brave to lodge the complaint in Consumer Section and teach them lesson?

To,
MR SHINJI AOYAMA,
PRESIDENT & CEO
Honda Motorcycle & Scooter India Pvt. Ltd.
Plot No. 1, Sector 3
IMT Manesar, Distt. Gurgaon
Haryana - 122 050.


.
SUBJECT : COMPLAINT OF MY NEW UNICORN HONDA MOTORCYCLE(REPSOL) MODEL NO (CBF150R), FRAME NO:ME4KC096E78001112, ENGINE NO:KCO9E4016901,
REGISTRATION MH-01 AD 2485

DEAR SIR,
I THE UNDERSIGNED HAD PURCHASED A NEW HONDA UNICORN(SPECIAL EDITION) MOTORCYCLE(CBF150R) AS MENTIONED ABOVE FROM YOUR DEALER M/S JHAVERI HONDA(MUMBAI) ON 22/06/2007.
THIS IS TO CERTIFY THAT I THE UNFORTUNATE OWNER OF YOUR 2 WHEELER HONDA UNICORN (REPSOL) MODEL NO (CBF150R) IS SUFFERING FROM THE TIME I PURCHASED YOUR BIKE. THERE HAS BEEN PROBLEMS FROM THE VERY FIRST MONTH OF PURCHASE. I HAVE BEEN COMPLAINING SINCE THEN BUT IN VAIN. THE COMPANY HAS SHOWN DEAF EARS TO MY COMPLAINTS. I PERSONALLY INFORMED THE DEALER M/S. JHAVERI HONDA (MUMBAI). ABOUT THE FOLLOWING MENTIONED PROBLEMS SINCE THE FIRST SERVICE:
1)LEAKAGE OF BATTERY
2)RUSTING OF SILENCER
3)CORROSION/LIGHTNING OF PAINT ON THE BODY OF THE VEHICLE
4)RUSTING OF THE WHOLE VEHICLE
5)RUSTING OF COLOUR OF ENGINE
6)SHOCKUP PROBLEM
I WAS GIVEN THE ASSURANCE FROM THE SERVICE MANAGER MR PRASANNA THAT MY PROBLEMS WILL BE CARRIED FORWARD TO THE COMPANY AND ACTION WILL BE TAKEN. BUT ALREADY A YEAR HAS PASSED AND NO ACTION HAS BEEN TAKEN AND NOW MR. PRASANNA IS CLEARLY SAYING “NO”.

ON SECOND SERVICE THEY CONVINCED ME AND THE PICTURES OF MY BIKE WAS TAKEN AND SENT TO THE HIGHER AUTHORITIES OF HONDA COMPANY. ON THIRD SERVICE TOO, THEY GAVE ME THE ASSURANCE THAT MY COMPLAINT IS FORWARDED WITH PICTURES TO THE HIGHER AUTHORITY.. THIS HAS BEEN HAPPENING AGAIN AND AGAIN.
BUT IN OCTOBER I WAS GIVEN A CALL FROM THE COMPANY THAT THEY WILL TAKE MY BIKE AND SOLVE ALL MY PROBLEMS. BUT NOW ALL OF A SUDDEN THE COMPANY IS FORCING ME TO TAKE MY BIKE BACK WITHOUT DOING ANY REPLACEMENTS AND NOT EVEN GIVING ME THE PROPER REASONS AS TO WHY MY COMPLAINTS SHOULD NOT BE HONOURED.
SO NOW YOU TELL ME WHERE SHALL I TAKE MY COMPLAINTS TO. I TRUSTED THE BRAND HONDA COMPANY AND PURCHASED THE BIKE FROM MY HARD EARNED MONEY WITHOUT THINKING TWICE. BUT TO MY UTTER SHOCK FROM THE FIRST MONTH OF PURCHASE I STARTED FACING THE ABOVE MENTIONED PROBLEMS. I AM MUCH MORE SHOCKED TO SEE THAT THERE IS “NO” AFTER SALES SERVICE AND INDIAN CUSTOMER IS DUMPED LIKE A GARBAGE. BUT IN EUROPEAN COUNTRIES THE HONDA CUSTOMER IS TREATED WITH DUE RESPECT AND IN SUCH CIRCUMTANCES A BIKE IS COMPLETELY REPLACED FOR A NEW BIKE.
YOU ADVERTISEMENT DISPLAYS THE CAPTION “I ENJOY THE QUALITY” WHICH IS NOT REALLY TRUE AS I THE HONDA UNICORN CUSTOMER HAS BEEN SUFFERING FROM THE QUALITY OF THE BIKE WHICH I OWN.
SO AS A CUSTOMER OF THE COMPANY I DEEPLY REQUEST YOU NOT TO PLAY WITH MY DREAMS AND HARD EARNED MONEY OF HAVING A HONDA BIKE.
AS A FAITHFUL CUSTOMER OF THE HONDA COMPANY, I DEEPLY REQUEST YOU TO LOOK INTO THIS MATTER AND DO JUSTICE WITH ME AS SOON AS POSSIBLE.
THANKING YOU.
WITH REGARDS,
(MR. MOHAMMED ASIF SAIT)

Sir,
My honda shine accident.petrol tank, vaiser, indicater etc. is damaged. In that spot i gave information.. your company staffs told me, we are booking for in your damaged parts, you wait only 15 days. I came after 15 days in your tirur honda company.In that time told me, your petrol tank is not in stock and tank should come with two days, in that time we will call you .. but they are not call till this time. now 15 days over ... please give me result my question. what i can do?.

Dear All @ honda,

This is regarding to give a complain against your honda Dealer in Cuttack ( ORISSA) that i have booked a honda Active on 5 th of this month as the dealer is out of stock the sales guy asked me to book the vechile to get the delivery ( Mr Dillip ). The sales guy has commited me to give within a day or 2 . But from that day onwards he is not picking up my phone nor i have got any statisfied answer for the dealer point that when i am going to to get it . it gives very much harrashment that daily i have to give a call to the sales guy as well as to the dealer point as i am staying in bhubaneswar it is not poosible to rech the dealer point and get the status.

As per me i loves the Honda company due to their Product & services as our family also owned a Honda City & honda Deo also.


Requet you to kindly help me to get the Scooter as soon as possible


--
...with love &regards...
ajay mohapatra
Ph : [protected]
...life must be lived forward'
but can only be understood backwards...

The Managing Director
Honda Motorcycle & Scooter India Pvt. Ltd.
Plot No. 1, Sector 3
IMT Manesar, Dist. Gurgaon,

Haryana - 122 050.


Dear Sir,

This is to request you, please continue the production of old design Activa. We need that product from your end soon. Activa was the number one in Indian road and suddenly you have changed the design. The new model Activa is not looks like good and your current and new customers are don’t like that. Most of the customers has changed their mind and gone for Suzuki Access125.

So you have to launch that old design Activa as an “Activa Plus” model. Activa plus has a new 4 stroke noise less 110cc engine with highest mileage, good pick-up. Also increase the fuel tank capacity as 7 or 8 Ltr. Design should be same as your old Activa and do not do any changes on that. Hope you will be launch such a new model soon. Otherwise you will lose your new customers.

Old is Gold!!



Thanking you,

Yours faithfully,
Santhosh Nair

[protected]@gmail.com

Dear Sir,
With regards, I would like to bring to your kind attention that I had purchased a honda activa from m/s Parasnath Automobiles, G.T.Road Panipat (HR)132103 & phone number is[protected].
I gave my activa for service on 29/5/09 and honda people told that time that they will deliver the same scooter my evtold ening and appx ammont will be Rs-600 after having check in front of my office boy and my office boy also made urgency in front of honda people.
But when my office boy went there for delivery they told him to come after an hour and after that when we called them they refused to give the delivery and when we make urgency they told us to call back.
But wont get any call from them, and next mmorning I got a call frm honda people they said some problem in your front soccer and then again they call me some more problem in back stapen.

so now i want to know how ca they keep my scooter in workshoop after the commected time of delivery and then who will be responsible for the damage that they are saying for front soccer and back stapeny even theh had checked everything in front of my office guy and told him total charges of rs- 600.


so kindly look into the matter urgently because now i wont be going into your service station for delivery because your people are on fault and why should a customer ill face all the problem and harresment.
I think there is something wrong with the service station they are making fool your valuable customer.

Kailash sharma
Panipat - 132103
[protected]