Honda Cars India Complaints & Reviews

SIR.

I had purchesed a hunk bike of hero honda companny from BROTHERS ENTERPRISES on last December 13 / 2008. Now just after the first servicing under free service schem I have found that my bike is producing a litle noise which is now carried to a huge ENGINE SOUND PROBLEM upto the fourth servicing . The stepps taken by the deller is not sattisfactory to me. I am hopping for a prompt action from your's side. The details which you want will be attached to you if I got a response from your side.

Thank You.

Your's faithfully
Partho Chakraborty
GI-TECH Engineer
ITANAGAR. (ARUNACHAL PRADESH)

I HAVE HONDA UNICORN.I SERVICE MY BIKE REGULARLY
BUT ANY HOW THAT CHANE COVER NOICE OCCUR.
I SHOW THIS TO BOISAR AUTHORISE SERVICE CENTER(ADITYA HONDA)SAID S NORMAL.
IS THIS NORMAL THING.
THEY TALK CUSTEMER WITH VERY Rudely.I DONT LIKE THAT SERVICE THEY PROVIDE.
THATS WHY ME & MY HONDA USED FREINDS ARE IN BIG PROBLEM.

Hi,

This is not actually a complaint but just wanted some advice from the experts in this forum.

Wanted to know which battery and tyre to buy for Honda Activa. I searched for various batteries but did not find Amco anywhere (I am told that this is the battery that comes by default in the Honda Activa).

Also, are there any authorized dealers for these batteries in Bangalore? I searched everywhere but got only Excide and Amaron. But some of the dealers told that Amaron will not fit into the battery slot in Activa.


Please advice.

-Regards

Dear sir,
My complaint is about Honda shine.
I had purchased Honda shine MH-15 CE-5015 Dated on 08 Sept 2008 08IN01785 with invoice after 2 weeks from purchase there was vibrating sound in tail lamp assembly, as per visit to Dealer at Nasik RUSHABH MOTORS PVT LTD. is was solved & again vibrating sound repeated, then it was told this vibrating is in all vehicle but I have tested my friends vehicle this problem is not in his vehicle.
Leakage of oil in mating line & in oil filler cap / dipstick in engine is also repeating after 3 times serviceing.

So I request you to look in this matter.

Hi All,

After buying a new bike dont take PASSPORT from the dealer.
They will bluf you by showing Rewards Chart which contains items like
1)5% discounts on spares parts
2)a pen
3)one small bag ... etc
Apart from these they have Tourch light and other Travelling bags

Actually they dont give all the items to customers instead they will simply say "No Stock"
Dealers will give it to their relatives or known persons.
We can give service in any showroom/dealer in India after servicing they will add the amount as points in the PASSPORT book. For this we can take the items provided by HERO HONDA company

Each and every time we cannot/may not go to same service point/show room for service
for example if you visited as

ShowRoom A 1st time got 500 points
ShowRoom A 2nd time got 450 points
ShowRoom B/ 3rd time got 600 points
other dealer
ShowRoom B/ 4th time got 550 points
other dealer
ShowRoom A 5th time got 500 points

Total points is 2600

Now if you ask Show RoomA person to provide gifts/Rewards they are replying as
You got service from other show room for 1150 points [ShowRoom B] for which we you should take gifts from ShowRoom B .
that means what ever points you earned in that showroom/dealer only you can get/ they will give gifts
Which is not possible !!!
Again patiently if you revisited the same showroom they simply reply you by saying "NO STOCK"
This is just to attract/bluff customers.
This is happening...and will continue...
So dont take PASSPORT forom HERO Honda

Dear sir,
yesterday, i had bought a new hunk from raymon motors at y.n. road, Indore (m.p.) price 61300 Rs. including r.t.o.& insurance .dated may 01 2009 from cash
after delevry, when i reached my home so i saw that, milometer chain is not fitted in the bike & bike had run above 58 kilometer, that'swhy i have larged a complent at raymon motor, they behaviour is not good, so what to do ?
i'm feeling worry, i have got much tention also,
i think, they had given me old/replace bike,
i want to get compensation otherwise, i'll go to court

Respected Sir/Madam,
I have purchase a HONDASHINE Two wheeler in your branch in Chennai. It is located in Tambaram Sanitorium.


And I have Booked the Bike ON :[protected]
Booking Number : HS-S-8127
Invoice Number : 08IN02678
Color : Black/Red.

The Address : Lodha Motors
G.S.T Road, Tambaram.,

When I got delivery this bike on that date itself i got a trouble by that bike, Two wheel has been weak(I'm not able to fill the air in both the wheel). They didn't give the tool box. After one week only i got the tools from there directly speak and get the tool.

In the showroom they says within 45days they will produce the RC Book, But Still Im not get the RC Book for that bike. They are making dealy, there is no responsible answer from the show room.
His service also very worst.

Im waiting for the responsible answer from you.

I am Manoj Chandran from Kerala Kollam. I purchased NEw unicorn kl2 ab 7367 from Vahini Honda KOllam.its is disappointing for me to state that the level of honda post delivery services is really unsatisfactory.i bought a honda unicorn from Vahini Honda few months back honda dealer has
completely failed to satisfy issues with my bike.

My complaint is on the first week itself i felt Tic Tic sound from front handle. I told them during first service and they convinced me that the issue is not a major one it will be settled on tyour frist Service. They told tightened its fork. Tic Tic sound had gone and new problem raised. Bike will zigzag on even straight roads. Handle is not steady. It will went to left and right. we r unable to ride it safely in city trafics. I again told the same complaint on second service and third service. Nothing specially happened. Exept the will over tight or Loose. I repeated my complaint on fourth service also. Nothing specially happened. Really fed up with the kind of service provided By Vahini Honda. Please think of your customer's Time, Money and Safety..
From last week onwards it moving towards LHS and RHS automatically and some times I am afraid that the bike will go hit to the side veh, This was beyond by tolerable level. so I took the bike today i contacted Mr Sunil (Service adviser). he promised to solve the issue. In a nutshell he agreed that there was some minor probs with Cone set and ball (We assume it as a major problem) . he replaced it. he asked me to Pay Rs 800. for the same.( that means they have charged for the Coneset). He argue that Cone set is not covered under warranty. I have read warranty statement . you didn’t mentioned ths particular part (Coneset) is out of warranty. I am not a fool to admit his excuses and pay for company manufacturing defect
i reported the complaint on second service itself. I assume this is manufacturing defect. am ready to pay rs 800 if it is usual repair due to normal wear and tear. Kindly note that my bike clocked 6000 kms only.
It is very shame to here from my friends and many customers The Dealer is not good in delivering service. The Mouth word of customer goes not to dealer and to The MANUFACTURER only. HMISL please see today walk in customers may not be tomorrow. Put a additional Dealer or revamp the existing dealer . They always look reluctant to support there customer. they re trying to postponed the complaints and wating for the warranty expiry . they keep postponding the matter to the frustrating level and its the last option left for me to mail to here.i sincerely seek your co-operation in this matter an d any kind of help from your side with highly be regarded.

hi
my name is krunal from Surat.
my complain about Honda shine.
i buy it[protected].
when i buy my bike is good. but after fist service, i got a hendale problem. every service i tell him to solve it they do it but after 7 or 10 days the problem come again. whole bike obling bcuse of this problem. i cant ride bike over 50 kms.and
i also face the main(double) stand problem when my bike on double stand then all 2 tyre touch the land so i tell the work shop manager then he say that y re stand is band and company cant repace the band parts .i tell him that if by stand is band then show me which place it can band then he say me u r set over bike when bike on stand so stand was band . he talk very roughly with me & cant take any responsibility 4 problem. so please help me 4 this problem. i buy this bike from chakradhar Honda, anand mahal road, Surat. and it work shop manager name is pareshbhai.my last free service will be come soon so please, please help me 4 solve my problems.
thanking you

I have booked a Honda Activa from Pilot 2 wheelers the delivery time given to me was 45 days, now even after 70 days the horrible company is not ready to reply about my delivery schedule!!!

PLEASE DO NOT BUY HONDA ACTIVA THE COMPANY IS VERY BAD AT CUSTOMER GREVIANCE DISPOSAL

Hi
I am Pramod From Kerala. Owns a Honda Unicorn KL2AB 3410. Purchased on 30 Jan 2008. Clocked 11000 Kms only.
I wish to express my strong disagreement on your attitude of Service centre persons. I did my last free service on 9th Apr 2009 at your Quilon Service Centre. VAHINI HONDA. I strongly argued them to to check the complaint of self start switch. They didn’t put any efforts. to attend my complaint and calibrating the issues I mentioned. The complaint is when we start the bike in gear and clutch lever pressed on, the self start won’t work. We need to change the gear and use kick lever make it start. Imagine the situation when we r in a crowd. Toooooo embarrassing. (Attaching a video clips to prove my complaint). Today I took the bike after a vacation and got very unpleasant on experience the same complaint severe than ever before. Stupid service centre guys. I made many complaints regarding this particular service centre almost 12 times after taking this Unicorn. Those guys never understand about value of their customer’s time. Whenever I raise a complaint they will ask me to come over there once again. Myself a software professional (not person enjoying luxury of time) purchased new bike to reduce my service centre visits to minimum. Visiting service centre requires half day leave and expenses associated with my alternate travel mode. These guys never pay any attention to our PAINS.
As a consumer I assume the Free Service are our right and we have already paid money for the free services. I could not understand why those guys re fooling us. I tried to contact service manager Mr Nandakumar . he didn’t took the phone. I feel fed up on your pathetic service.
Company officials will play a drama whenever I make a complaint regarding Honda service centre to their Head office. They will call from their head office and promise me to solve the issues. Regional dealer will also call and promise a solution. As a result we need to visit the same service centre twice or trice to even solve a simple complaint. This is not the service I expected when I purchased a HONDA product.
I argue to fix my issue at the earliest at my place. I have no plans to visit your service centre in every morning like going to temple. Or provide an alternate service centre to solve my issues. If you are not capable to give service to my bike. I argue to refund the money I paid.
I would like a response from your side as soon as possible, before I take it further with my lawyers and media.
I request consumer organizations’ to do initiate adequate laws to control inefficient service centre. I felt the service centre is very pathetic one. Once I realized that they don’t have any air checking equipments. Just a group o[censored]nskilled labors headed by a multinational company. .
Rgrds
Pramod

I did my Honda city service at Cosmic Honda, Aluva, after the delivery, when i inspected i saw stepney with alloy wheels missing, rear seat foot mat missing and scratches on the bumper & Front left side door beadings, which has also been touched by some paint stuff.
After witnessing the Fact i informed the Authorised service center and they ordered me to bring the vehicle to the Service Center, where the Service Manager behaved indescently and insulted me in front of the staff & other people.
Please do the needful as soon as possible .

Dear sir,
I have purchased hero honda hunk model in sep 08 .During these six months i have found out
several manufacturing defect in my bike like shoker oil leakege, right brake handle coating and upper chain cover rusting.
Service dealer has refuse to change these parts in warranty
I am highly dissatisfied with the perfornance of bike and service . I want these item replaced in warranty.

yuva moter Thanking you.
Bhagat singh
faridabad [protected]

To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,
GURGAON DST,
HARYANA,

Sir,
I have puchased Honda Activa just in Last year. Just before week, I done 4th (Last Service) from your Service Centre (Sai Point, Thane). As usual, I faced lots of problems during this service too.
List of the Problem :
1) I used your phonecall service to avoide delay while submitting my activa to your Service Centre for servicing, but still your people kept me waitng for a long time.
2) Once I Submitted my vehicle to your people, your supervisor never collected vehicle key from me. When i reached home, they called me to submit the key.
3) I forgot my Goggle (Cost around Rs. 2500) in vehicle carrier box, the same day I called reciepetionist at service centre, I told her the name of supervisor who collected my vehicle too and she also told me that we''ll take care of your goggle.But, at the time of delivery, nobody returned my costly goggle to me. When I asked for the same thing, your service centre Manager Mr. Rakesh Verma and recieptionist Ms. Rinku pande spoke with me in rudely manner. They said "do whatever you can"
etc. etc.
Dear Sir,
I have list of problem about your servicing, may be these problems are so small for you. But when the question comes about the system of Reputed Company like Honda. These problems are too big.
It starts loosing Costumer's faith on reputed company like you.
Since you are the manager, you know the effect of the same more than me.
Expecting Proper solution to my problems from your side. Also, I really dont want to highlight such a small problems to media as usual I do, to make them as big issues. So please Co-operate.

Regds,
Rakesh M. Patil

Dear Concern,

I have purchased a Hero Hona CBZ xtreme on 03 Aprill 09 from "Sun Motors, Faizabad Road, Near HAL, Indira Nagar, Lucknow". I was not satisfied with the colour available that time & they have compeled to purchase with the written promise to change the colour in only coming 2 days. But after that regularly I am following up & getting same reply that the colour, I want, is not available & my bike is still kept in house idle & I am not using my bike due to this threat in mind that any scratch will creat problem for your dealer.

I am mentioning the vital details herewith as follows with the expectation to get the service asap:

Chasis No : MBLKC12EC9GC00971
Engine No : KC12EB9GC00994

I WOULD BE THANKFUL ON YOUR QUICK & KIND SERVICE RESPOCE IN SUPPORT. BEING A LONG TIME REGULAR HONDA FAN FAMILY, I EXPECT THE SAME ASAP.

Thanks & warm regards
Virendra Tewari
M - [protected]

iam sreejith from cochin. i purchased the bike from EVM Honda Cochin, on[protected].
and it was serviced at Muthoot Honda, Kaloor. one time changed the chainspoket. after the bike have some more problems when riding after 1 km 'grgrrrrr' sound from engine side . it was serviced at much more times but the problem is not solveing. 'any body responsible person for honda service in here'

iwas iritteted your service & Customer support

thank you
sreejith, cochin

Dear Sir / Mam,

I have purchased a Hero Honda Hunk bike from ARC Motors Okhla Phase 2 in May 2008. I have some problem with this bike after 2 -3 month from the date of purchase. it has skid problem its rear tyre is always bubbling therefore there is no balance, & I have injured two times in road accident because of this.I have lodged complains at Hero Honda Customer care several times but I have not get any proper solution till now, & finally there statement is that they cant do any thing in this case, Because according to them there is not any issue in the bike. I have checked my bike & its rear wheel in CEAT / MRF Showrooms & they found the problem in its rear wheel or tyre. My bike is under warranty. But I am not getting any solution from its manufacturer. Please do needful

Tanweer Akhtar
[protected]

Hello,

I have purchased the bike on 26th of Jan, 2009 from V.J Honda Ulhasnagar.
My reg. no is MH – 05 AP 2908

But I am going through very major problems in the bike please see the list below.

1] I am getting very low mileage means 35 km per liter.
2] My bike can not start without chock
3] My bike is missing on 2nd and 3rd gear
4] I am not getting any pick up coz of missing
5] My bike is knocking in 2nd gear

Please help out my mobile no is [protected]

Regards,
Chander Harwani

The Customer Care Department
Hero Honda Motors Ltd.,
34, Community Centre, Basant Lok,
Vasant Vihar, New Delhi – 110 057

Sir,
Sub: Poor pick-up complaint in Glamour

I, M.Rathinakumar, Ahmedabad purchased a Galmour two-wheeler from your dealer M/s.Bikes Auto, Vijay Cross Roads, Ahmedabad on 11.03.2008. Vehicle details are as follows:
Chassis No. 07GAWC07205
Engine No. 07GASM08462
Model Glamour/GLDRSSBK
Date of Purcahse 11.03.2008
Regn. No. GJ 1JH 5557

I have been getting all the free services done by the same dealer and have not skipped any services. Details of free service attentions:

1st Free Service 581 14.04.2008
2nd Free Service 2534 16.06.2008
3rd Free Service 4934 11.09.2008
4th Free Service 5564 06.12.2008

The two wheeler has clocked just 6200 Kms. as of today.

I have been experiencing poor acceleration complaint in my bike since 4000 odd Kms. I had left the vehicle at M/s.Bikes Auto, Ahmedabad service centre to resolve the complaint quite a few times. Their efforts to resolve the complaint produced no results. Finally on 11.09.2008 @ 4934, I left the bike and wanted your Service Engineer to attend to it personally. I was delivered the bike after a week on 18.09.2008. When I wanted to know the problem observed in the bike, nobody shared the findings with me, though they assured that the problem has been resolved and would not recur.

However after clocking 1000 Kms. since that attention, the same problem is getting repeated.

The exhaust pipe of the bike is getting heated and I get a burning smell while driving. Also the silencer pipe becomes very much hot which is abnormal in comparison with other bikes. One can feel the temperature on his right leg while driving.

I seriously feel that there is something wrong with the engine. The silencer is getting chocked up as something is burning inside and creates back pressure on the engine. This leads to poor acceleration

I am a loyal consumer of Hero Honda products. I am entirely satisfied with the quality of your products. I earlier had a Hero Honda Passion:

Chassis No. 05C09C23223
Engine No. 05C08M24007
Model Passion Plus
Date of Purcahse 10.03.2005
Regn. No. GJ 1JH 5357

I sold the Passion Plus and bought this new Glamour, since I wanted to go for a one with electric starter.
Ever since I bought this new Glamour bike I am not happy with its performance.
I hereby request you to advise the concerned to look into the matter and do the needful.

Regards

M.Rathinakumar
3, Abhinandan Society
Ghatlodia, Ahmedabad – 380 061
Mobile:[protected]
cc : Hero Honda Motors Ltd.,
626, 6th Floor, Star Plaza
Near Phoolchhab Chowk, Rajkot

Hero Honda Motors Ltd.,
604, Gunjan Towers,
Off: Alembic -Gorwa Road, Baroda

Hi sir
I purchased honda shine on 09-04-08 at Aadi honda, malakpet, hyderabad. From the date of purchasing my bilke giving me the gear shifting problem heavily .I went to the show room they are saying after first servicing every thing will be ok.
But total 5 servicing are completed but problem is still there.
In each servicing i use to gave complaint on it but no use.
Servicing center people are not even trying...