Honda Cars India Complaints & Reviews

I've honda amaze smt petrol 2019 veriant...
And I've issue in window.
1.When window is half open or fully open..there is rattling sounds comes from it...and it feels very cheap quality..bt when i close it fully..there is no sound.
2. When window is open and i close the door ...same rattling sound comes from it ..its a window glass rattling sound.

And i talk about this to dealer and service center..they...

I have serious concern about repeated complaints on product quality of material used in Honda city.
There is perpetual issues with tail light of water logging right after service at your authorized service center Samara Honda. These tail lights has been replaced 4 time but with no relief. The problem still persists.

Touch screen of audio system is also given problems again, same was changed earlier.

Lot of rattling issues of noises while driving but no one to address the same.
I seriously considering to move to customer care council for reporting the matter.

Dear Sir/Madam,

This is serious escalation (2nd mail) mail to Honda India after repeatedly facing issues with my Honda Amaze car.

I am Anurag Walse, Owner of Honda Amaze (Model SMT), purchased in October 2018 (then Ethix Honda, Pune, Maharashtra) Vehicle registration No – MH 12 QY 2357.

Brief background -
My car was submerged in Flood water in month of August 2019, I surrendered by car to Honda Service Center, Pune (Garve Honda, Khadki) on 2nd of August and it took 4 and half months to repair and delivered back to me, because I had escalated this delay to Honda India at that time I could get my car repaired in 4 and half month, I don’t know If I wouldn’t have escalated it would have went for 6 or 7 months.

Even after 4 and half months of repairing I am repeatedly facing lot of issues every 2-3 months –
Floor wet issue due to AC leakage – It took 2 weeks to repair (Around month of Dec. Jan[protected]
Gear knob wire issue – It took 3-4 weeks to repair (In June-July 2020)
Now again in Nov. 2020 – Clutch release bearing issue
Gear shifting issue

This is repeatedly happening even after so many commitments during flood repair and after that as well and it is seriously affecting my personal as well as financial life. In last 6 months I had to shell out 40, 000 due to this Honda car along with my several personal losses. This is the 3rd time my car broke down when I travelled to other city Latur (surrendered car in Kaizen Honda, Latur, Maharashtra), Here it rook again 3-4 weeks to repair and with no surprise from Honda they could not resolve Gear shifting issue and asked us to collect car from 375km from my town. With this issue I had to drive back to Pune. This I had already conveyed during repair in Latur Honda service centre and warned to Pune Garve Honda Manager & Lature Service manager as well that I don’t want to again keep my car in Garve Service centre for another 1 month for this issue.

During this pandemic situation I had to travel back with Local Bus & 2nd time by Local taxi with my family which would have cost me alot and family with sever consequences if something would have went wrong.

Now today it is 4th Nov 2021, with no surprise again Honda Service manager told me it will take more 10 days to receive a part (ring tapper) which Rs. 75 worth from Singapore which is simply ridiculous & on top of this - To understand that this part is not available in India, Honda Service center consumed 2 weeks & then ordered part from Singapore last week.

This is sheer ignorance, lack of credibility and responsibility towards a customer who is already severely suffering from Honda car which is known and reputed for its quality & manufacturing in the world. & my car is in Service center for 6 and half months in 2 years when I bought in 2018 ​

Whenever I get into Honda authorised service centre for repairing it takes minimum 3-4 weeks to get it repaired due to unavailability of parts, even wear-tear parts like clutch bearings etc. (Worth Rs. 700-1000 and now a part of 75 Rupees).

I have always received one answer from Honda Service centre that it might be because either flood background or these wear & tear parts. And let me tell you that car has running of total 4000 KM.

So where is Honda credibility here when it took 4 and half months to repair and costs Rs. 3, 10, 000 If it is always flood issue or wear-tear even after 1 year of repair ?? And Honda authorised service centre has no answer to this except putting it onto flood background. On contrary Honda service manager clearly told me & confirmed that – Honda has checked all the mechanical parts and there is no damage to any of the mechanical parts of vehicle and no need of change as well ex. Gear box, engine & all other mechanical parts. (During 4 months repair and after 200 Km of vehicle trails)

Why always customer has to be at receiving end giving such reasons especially when car has very minimal run???

Every 3-4 months my car is at service centre for minimum of 3 weeks then please let me know what benefit I am getting choosing & buying Honda Car over others. I purchased it because of Quality & customer satisfaction that this Japanese company offers. But here I and my family are totally dissatisfied with this Honda & the service provided by Honda authorised service provider.

I have also asked to check all Flood related document & repairing done in that 4 months, but its 2 weeks they are not unable to find it giving reasons of – Authorised service Center change from Ethix Honda to Garve Honda.

Now I really don’t trust Honda or Honda service centre that it will not happen next time and it will continue hereafter for every 3-4 months.

I need written & firm answer from Honda India within next 1 week or else I will have to again escalate this further and take my next step.

Thank you
Anurag Walse
Mob. No. [protected]

It stopped working completely . I checked this with Honda Service center and they told the system needs replacement . Honda vendor has provided faulty system in your car. I asked them what next ? They said, " we will intimate you when new system will arrive " How many times i need to get this check done. Completely pissed off with Honda vehicle.
I requested them in may 2020
From last 8 month I am suffering from this problem
Whenever I called them they told after 1 month
Today they told in March 2021 you got your stereo system display replacement
My car no RJ44CA2257

I brought a new honda civic in 2019 letest diesel model in the date 2/1/2021 this car had a serious accident but the airbeg of this car does not open so the honda company sold us a damage vehical
the other thing is the company climes the maileg of this car is arround 24 but on the highway this car give us a 17 maileg so this are the big reason for complaint agints honda
i request to change this car the honda car company is cheating on public
honda civic GJ/02/DA/3931

Hello,

My honda city car music system stopped working and my car is in warranty, my car. number is HR 26 DL 3344

each team i go to honda showroom(cherish Honda gurgaon ) they say we have raise ld you complain but Honda received any response from the company, i have paid my hard earned money to buy this car if company does not have parts then why do they even manufacture it.

it’s been more than 5 months now but i didn’t heard anything back.

please help to resolve this

thanks
Rajat
[protected]

Dear sir/mam,
Good afternoon, I bought a City automatic car from apco honda calicut in January 2018.(registration number-KL 11 BK 4747 and VIN is MAKGM662JHN301651)
By the time a year is up, in 2019, it's music system got complaint. I got it replaced as it has warrenty. But unfortunately a year later, in 2020, the system started showing complaints again. When I contacted the service center, I was told that the company would only replace it once.
I'm disappointed with the company's position that the system should be replaced at my own expense while the warrenty lasts until January -12 - 2021.
I kindly request you to find a solution to this problem by changing the system once again before the warrenty expires on January 12th.

I have mailed on
[protected]@hondacarindia.com
on 25the december 2020 and again i have mailed on 6th January 2021, byt theres no reply or call from the company.

i have mailed the below to the company :

There’s no response from your side, I guess I need to go to consumer court.

My car no.is GJ 27 BS 7255, in 22 September, token no.3050, I have visited Honda Landmark Automobiles, Isanpur, Ahmedabad to replace my music system which stopped working suddenly. The car is bought in May 2018 - honda city vx automatic. It’s been over a more than 3 months and yet the company does not have its shipments of the replacement parts. I have called many times at different numbers but each time replacement time increases.
I am frustrated and fed up now as i need the music system in my car. It feels i am using a DABBA. Either change the music system, or give me a new car. I am not happy or satisfied to pay 15 lakhs for a car with defective components for which they have no replacements as well. It is not a customers fault if the company does not have its parts, why make a car then?

Kindly look into the matter as soon as possible and help me resolve it.

I am having Honda City purchased in 2017 but music system is not working for more than 6 months.Complaint has been registered on 20th August 2020 but there is no resolution. If it is not resolved within 3 working days I will go for social media as there is customer dissatisfaction and harrassment..I am having no. OD 15 J 9966..Kindly resolve the issues on urgent basis as it is under warranty.

I have booked a honda civic on dec 20 th 2020 now dealer is we cant give you

Respected Sir,

Myself Sanjay Wankhede and I have purchased the vehicle HONDA Amaze, having registration number MH 31 FE 8292 on 21st December 2019 from Aryodaya Honda Center Nagpur Maharashtra and its been a year I am using this vehicle with utmost care. I am driving the vehicle in eco mode as far as possible from my end and the vehicle run so far till date 04/01/2021 is 6678 Kms. Also I have serviced my vehicle on time as per company norms and scheduled dates.
Even after taking all these preventive and timely measures from our end we are getting the AVERAGE (mileage) of only 14.8 km/l which is very less than the average claimed by your Honda company.
I have informed your service center of ARYODAYA HONDA, Nagpur, Maharashtra about this mileage issue but no action was taken on this issue. Instead I was told that the mileage reduces with time span. But as far as I know that there's no such vehicle whose mileage drops down by 4 KM/l in just one year span with less drive and more proper maintenance. I think you should definitely look into this matter to the earliest.

Also would like to mention another issue of VEHICLE PICKUP .

When I start running the vehicle and put on the second gear, the vehicle does not generate enough power stroke as compared to remaining gears pickup. The RPM during second gear activation keeps increasing at its max but the speed of vehicle drops down and do not raise instantly like other gears and make a really abnormal sound during raise. I have tried many different speed combinations to analyse this issue but the vehicle do not generate the required pickup during the second gears initial stage.
I have informed your Aryodaya Honda service center regarding this issue also. But again they said that all our AMAZE customers have the same complaint regarding the second gear pickup. And its a default issue from company end. No action was taken over this issue also.

So Sir now I am looking forward for solution to these two Major problems from your end.

I genuinely request you to look into this issue as soon as possible because its not a small one and ultimately your customer is dissatisfied with your commitments and service facilities.

I have attached the required photos and invoice for proof.

You can contact me directly if you wish to or i[censored] want to know anything more about the issue in detail. Feel free to contact. Looking forward with a resolved solution on early basis.

Regards,

Sanjay Wankhede
Nagpur, Maharashtra
Mob No :- 1) [protected]
:- 2) [protected]
Email id :- [protected]@gmail.com

System is workind but nevigation not working good nd during play music screen changed automatically nd touch not working

Honda Amaze Car was sent on 26.22.2020 for servicing particularly about AC not working at authorised service centre Arodaya Honda Nagpur but the service center has not done any servicing and charged Rs 5500
After 2 days, AC system has stopped working and I faced lot problems as I was away from Nagpur
When contacted, I was told that there was no problem and therefore we have not anything about AC problem
My intention for sending My car for servicing was only for AC problem faced by me
This is the attitude of Arodaya Honda who has looted

My Honda Amaze car was sent for servicing on 26.12.20 with proper instructions for AC cooling fault noticed by me and specifically told to service centre to get it repaired
Vehicle was serviced and an amount of Rs 5500 was charged
The vehicle AC stopped working after running around 100 kms
The Arodaya Honda unable to give satisfactory answers
They are cheater and grabbed money without doing anything

Sir, i am shamnad masood owner of honda city reg no KL 16 P 954.i have complaint against the people working Muthoot Honda, kollam service center. I already orderd some spare parts Worth of 40000Rs. Today morning i went there to replace this spares. I reached in front office almost 10.30am. And i am asking to a staff stayed there without any hurry. But he behaved like we were beggars asking coin.after that we wait more than an hour. Nobody ask anything. This incident is make me very sad about your customer care. So you should take a serious action against this to improve your customer satisfaction. Otherwise i will go to public through social media platform.
Shamnad

Sir
I'm writing this because I'm a big fan of Honda Petrol cars and I am really concerned about goodwill of HONDA.

I had purchased Honda Amaze this year in March'2020 from Ludhiana thru your dealer M/s. AKC Motors, Ferozepur Road, Ludhiana (Vidhata)

My complaint is about MRF tyre being used by Honda

Last month I had got bulge in one of my car tyre, as it was inspected by MRF tyre authorities in Ludhiana, they rejected the claim saying it has nothing to do with manufacturing defect, but it is due to sudden impact that tyre got damaged.

Sir, I don't want any claim against that tyre, but my concern is about rest of tyres in my vehicle.
Is me and my family is safe with such tyres which are not even able to take sudden impacts on road, which are very usual on indian roads?

I'm driving for the past 16-17 years, this is my 5th car, but I've not experienced any such issues with any other brands. May it be Bridgestone, JK Goodyear, Ceat etc.

I discussed with 3-4 guys in market dealing in tyres and it was their general feedback that MRF people does not accepts complaints easily and customers try not to take MRF tyre for their vehicle,

Sir, this is my humble suggestion to you guys at HONDA, if possible please stop taking MRF tyres for your cars, there are many other good players in market you can go for.

One more thing I want to add, my all 4 main tyres are manufactured of 2020, but the stepney tyre was supplied is of 2019 manufacturing.

Pl. do share your response at my mail ID [protected]@gmail.com.

Thanks & Regards

Umaish Varma

"I purchased my Honda City Car-i-v Tec (VMT petrol variant),

Reg. no DL 8C AU 7276, engine no-LICSZ 14427066, chasis no-MAKGM651FJN 316154 from Honda city wazir pur show room on 13/07/2018 with a warranty of 3 yrs w.e.f 13/07/2020.

After some time, it’s Stereo music system used to get Hang up intermittently., which was brought into the notice of servicing personnel at the time of services. I was told to ignore the same as something usual in Electronc Gadgets. But when it got frequent making me unable to use music system/remote phone/Navigation etc., I visited WP service centre and submitted a video of fault on 10/07/2020. I was told that the complaint is raised to concerned team, for which Token no D-7824 was received on 16/07/2020.

On 05/09/2020, Stereo replacement done with receipt no-SR[protected]. But to my surprise, the replaced unit worked even worse than the original. Now the soft touch screen started turning Blank/ white after some time of turning it ON. I visited the WP service centre again and submitted my complaint along with video of fault on 19/09/2020 with invoice no- SR[protected] Dt. 19.09.2020.

I was assured of replacement after Token no-D 8809, was received in Ist week of Nov. 2020. Since then, I have made several enquiries from WP service centre, I am told the same will be replaced, once the part is received from head office . It has not been replaced so far and I am also not told of any time limit for it.

HIghly unsatisfactory, since I have to make these many visits, with no resolution in sight.

Do inquire internally, and let me know when you are making the part replaced!

Hope for an early satisfactory action from your/ concerned authority.

Arun Kumar Gupta

Mobile- [protected]

E mail add.- drarunkr.[protected]@gmail.com

Address-A-3/87, SECTOR-3, ROHINI, DELHI 10085.

I'm Dr Krishna my car faced a problem with information touch system. Touch was not working properly. 1st I faced the problem in the month of February 2020 I went to the nagole green honda showroom and raised a complaint but they didn't give the approval as it didn't reach their rule's. And again during lockdown the problem became severe and the touch was completely gone and the infotainment system was also completely not working I faced a lot of problems and after lockdown when they opened showrooms again I went to showroom and launched a complaint in the month of june they accepted my complaint and gave an approval to replace the information system under warranty. it's been almost 6months but my system wasn't replaced yet. Every month I had been calling the showroom but they are like it's not in my hands Honda hasn't sent sent us the product. They r just not at all taking care of the complaint and telling me the same answer since 6months I'm facing a lot of problems. Literally I got to pay fines to traffic police for talking on phone while driving due to lack of bluetooth. I can't bare this anymore . I just want my problem to resolved in a week or I'll move forward to consumer court. Order no.J664 is the order number of my vehicle number AP 26 BJ 2420

I registered a complaint in June 20 for AVN not working for my car Honda City, IV Generation. As my car is under warranty, I am eligible for a free replacement. The complaint was registered with token number D-8020. Till date, there has been no solution. The customer care representatives have been making a fool of me since the last 5 months telling me please wait for two weeks. This has been going on since June. Last week, they said they can't do anything else and I should talk to Honda directly. I sent a mail to Honda and they told me that I won't get any replacement till April'21 due to pandemic affecting their sourcing and logistics.
For an MNC like Honda, how can they have just one supplier for a small part like an AVN? Are they not shipping out Honda City everyday? Is it going out without an AVN? Why can't they provide a substitute replacement. Seems like they don't intend to replace my faulty AVN. Such poor after sales service for a brand and reputated company like Honda.

Date of Incident: 2nd December
Description: it's been more than 22 days since I have raised a complaint to Honda Team for the Touch Music system suddenly stopped working and I have been regularly following up with Gurgaon Sector 16 Team but not getting proper response from their end and I have been using my car without the system and it’s very difficult for me to drive a car.
Email ID that you can contact on [protected]@gmail.com