Honda Cars India Complaints & Reviews

My Honda wrv car's back glass has broken and I informed the service center Pensular Honda, Thiruvananthapuram, Kerala.

It has been informed by the service center that the glass can be replaced within 2 weeks from the date of placing order.

I have placed the order on 09th of July 2021. And now I haf checked with Pensular Honda, Thiruvananthapuram. The Glass has not reached Thiruvananthapuram due to ' Not fulfilling the spares supply by company based on first come basis and not on time.
It is very difficult to comply my travel requirements without vehicle.

I was using Maruti vehicles for the last 20 years and never get bad experience like now.

Regards

Shajan Edward

Sir /Madam,
On 3rd June 2021, I dropped my car Honda WR-V VX petrol 2017 at the shuhul Honda for damage repairs and I received my car back on 17th June 2021. The repairs were not carried upto the satisfaction marks and were done partially. Apart from that, now yesterday on 25th of July 2021 I went to visit outside my district, which required a navigation, so with the thought that the navigation system being already installed in my car, I tried to turn it on for help. But the system failed to do so and a message popped up that the GPS navigation micro card is missing. Who stole this from my car. I called on customer care service at the shuhul Honda Srinagar as well as the toll free number. But I am not getting any reasonable response from their side. It gives me an immense disappointment about the service and the system. Kindly help me in this regard at the most earliest.
Thank you
Yours Sincerely
Zahid Yousuf Mir
Srinagar
Ph. +91-[protected]

Complaint: Audio system display defective / hanging (Ref attached photo)

Customer name : Naikwadi Rajendrakumar Sudam

Vehicle No :- MH16BY4107
VIN No:-MAKGL274JH4010993
ENGINE NO:- N15A15013340
PURCHASE DATE:- 29TH SEPT 2017

With reference to above details Recently 6 Months back noticed above defect and subsequently I reported this problem to concern Deccan Honda show room Aurangabad. Mr. Prashant Thakur Service Advisor ( Cell No. [protected]) has seriously raised this issue to Company and assured me for the free replacement from company made defective product. Immediately after 2 Hrs of my complaint, he told that your vehicle is not in warranty period so request of free replacement get rejected . Sir If we know I have Honda loyal customer and very happy with serve till time. My audio system was covered with protection film since purchasing and I never peeled up this top covered film ( This Film not get instructed to be removed immediately ) and this film create me unnoticed the defect till time. This problem I have been facing since last 2 Yrs, but I always thinking It was due to Top film getting bubble mark on it. But suddenly my navigation get stopped and then I removed Top film . That time I observed water mark in the system. Immediately this month I rushed to show room and register complaints.

I have following questions and let me know some clarification from your side also

1. Why Not problem get reported :-
Audio system water mark was there since last 2 Yrs but I was get confused due to top film available on audio system . I was being always thinking it was due to air bubble trapped in between top film and audio screen.

2. Defective audio system :-
a)If company knows this type audio system is defective, why service centre not checked this product since during their last 3 Yrs servicing .
b) If company knows the defect, and agreed for replacement then why vehicle was not called immediately in service centre for the replacement .

This is my humble request to give free replacement otherwise I would have to go in consumer court for proper justice .

Regards

Rajendra Naikwadi
General Manager
Larsen and Toubro Ltd
Cell no . [protected]

This is Shibu Paul from Asansol, West Bengal. I Want to share and make a complaint with the respective dealer (VEER ENTERPRISE, Dealer Code: WB03AC02) from where I purchased a Scooty Eight (8) Months ago.

Although this is my first ever experience with HONDA, and I felt ashamed to say that this is my worst experience ever in my life. I purchased a Honda Activa 6G Deluxe (Chasis No. ME4JF914MLW240540, Engine No. JF91E-W[protected] on 18th December 2020 from Veer Enterprise, having dealer code: WB03AC02, Argho Commercial Plaza, Burnpur Road, opp of Rabindra Nagar Club, Asansol, West Bengal.

My complaint is that I didn't receive my RC Book yet even after taking so many follow ups. I have got the MV TAX Paper on 6th of July 2021. Whenever I asked for my RC, they said it will come after a few days. They said the same thing every time. After facing so much harassment by Traffic Police, I am making this complaint to you. Services, Behavior from every staff is fine but I am only making this complaint just because of RC Book.

Kindly note why this kind of delay is happening & Why customers like us have to face these kinds of harassment. Usually every showroom takes 2-3Months to issue an RC but I haven't got my RC yet even after 8th Months of Purchasing.

Sir
I Have Purchased one WRV Vehicle From Muthoot Honda Kollam on June 2018 ( Reg No: KL 24 Q 5478 / Chassis Number MAKGL274BJ4022689 )
The Music System ( DIGIPAD ) of the Vehicle became complaint on November 2020
I Have informed the Matter to Muthoot Honda, Kollam and requested to replace the system.since 9 months has passed but no action has been taken from their side. Several times I contact with them. But There is no
reply from the company sofar
I Have Urgently needs the Reverse cam And GPS.
So I Humbly request your to take necessary action in this matter as early as possible
Thanking You
Yours Faithfully
Devilal SV
Visakham Kuzhimathicadu PO
Kundra Kollam Kerala
Mob: [protected]

I had met with an accident and called up service centre to pick up my Honda Amaze car . it was 15 minutes 6 when I reached the service centre for giving my care for necessary inspection and repairs under insurance claim settlement.
i was told since office time is over, the car will not be taken handover and checks. However, the person meeting at first instance had taken the keys form me and after much difficulty i was able to receiving of my car.
This was on Wednesday and now after 48 hours i have been told by Honda service center ( Malwa Honda, Sonipat) that car keys are nowhere to find and they are not taking ownership for checking the car also.

I wanted to know few answers:
1. Was it my fault if i met with an life saving accident and i couldn't reach service centre in office hours?
2. Wasn't it the responsibility of GM service whom we met to make sure that car is taken care and received properly whereas he is giving excuse that its beyond office hours and i cant help
3. Who shall be held responsible for loss of my original car keys.

we are also working in reputed organisations and this was clearly the case of no responsible and lack of empathy towards the customer.

Looking forward for an responsible reply and suitable action for the same.

Regards,
Vipul Dhawan
+91-[protected]
Owner
Honda Amaze Sx diesel
(Reg No HR10Y9177)

Sir/Madam
This is to bring to your notice that I have purchased a New Honda Amaze (V) in May 2019 from Elegant Honda, Ambala Cantt. My car has run only 9400 km approx. I feel very glad to experience the comfort and luxury offered by your brand. But i would like to narrate an incident which was very surprising and disappointing for me:
On 18th July 2021, i visited kurukshetra with my family (small kids and my parents who are senior citizens) which is around 50 Km from my home town Ambala. The trip was going fine until in the evening when all of a sudden my car didn't start. I tried my best but failed. I tried to call the agency but it was closed as it was sunday that day. Then i called customer care but they said you don't have RSA (Roadside assistance). I told them that i would bear all the expenses but still they refuse to offer any help. I tried rigorously and managed to get a local mechanic who at once told me that there could be a manufacturing defect of the fuel pump in your car as there had been lots of instances of the same in the past also. It was very surprising and shocking for me to accept his words. It took him more than two hours to find the similar part and get it replaced. Nevertheless, after spending more than two hours and Rs 3000/-, somehow I managed to start the car. After a drive of almost one hour I reached home and I switched off the engine. After barely five minutes when I tried to start the car again the same thing happened and it did not start. It was very late therefore the very next morning I called the Honda agency (Elegant Honda, Ambala Cantt) and narrated the whole incident. The service head of the agency told me over the phone that it was a manufacturing defect of the fuel pump. He also said that similar problems have occurred in many cars. He told me to bring my car to the agency by myself. I had to manage (because there was no option) all the expenses to hire tow-car service from my home to the agency (which is approximately 30 Km). After spending Rs 2000/-, within a span of 3-4 hours, they replaced the faulty fuel pump and dropped the car back to my home.
It was very surprising, disappointing and shocking for me to know that when the company was aware about the manufacturing defect, they still did not take any suo-moto cognizance of the same. Not only did it impact me financially but also mentally and physically.
Sir/Madam, this incident has generated a trust deficit in me regarding Honda Cars.
It is my request to treat this matter with utmost urgency so that any other customer would not have to face similar harsh consequences like me.

Awaiting your response
Dr Anshul Bansal
43-Shivalik Colony
Novelty Road
Ambala City-134003
Haryana
Honda Amaze
Reg. No. HR01AT 9607

Sir I have honda Wrv car for about 4 years. And during the time I visited the service centre several times. Although I am satisfied with the service provided by the service centre. There was always an issue regarding time for making payment and taking the delivery of my car. Every time I been waiting for about 2 to 3 hrs. My current issue is also much similar. I have given my car yesterday at 3 pm they told me to deliver my car today after servicing my car. When I contacted today early morning I was told that they will give my car at 3 pm. I reached the service center at 3 pm where I found that my car was almost ready for delivery. Then I requested to take the payment and give the gate pass .but they every time tell me ho bas 5 min bas 20 min aur dijiya. And at last at 6 pm I returned back home unfortunately without my car . Then they call me and ask me to take the car. But when I ask them to make the delivery of my car at home and take the money they refuses to do so. They told me that today it is not possible. Sir kindly enquire the mater. As this is a very common issue but it is very embarrassing to wait 3 hrs to make payment. Every time I face this problem. Therefore I am complaining this time . So kindly take appropriate action so that the good will of honda car should be maintained. Thank you.

Manish rahi ph no. [protected].
Jharkhand Ranchi.

I am owner of wrv and service center from my house 15+ kms and RM denied to provide the service to my car due staff issues.

Is honda dealers are not sellings cars if customer house is 15+kms from showroom?

Is honda dealers are providing information to customers during selling the car like we can't provide service if your place is 15+kms above?

Why we are paying lots of money for poor service?

Hi...

We have been facing issue with our HONDA CITY CAR DISPLAY for more than 1.5 years during our last service on 2020. When I have my car to service the display touch was not working from that. While taking my car for delivery I forgot to bring my chip so they told me touch is not working because chip not inserted ( car was on warranty that time ) I took the car home and after that lockdown came so o was not able to visit workshop until now.. now when I enquired them about display problem they told me it will cost 60, 000 and warranty is expired so can't be claimed ...they are now using lockdown reason for all. My car has drove only 9000 km and I have spent more than 10 k for each service ..but even for faulty parts they are not doing anything just making us skip warranty by any means and will let you down... pathetic service

I won't prefer Honda car anymore ..won't refer for anyone too..I had lost hope on that company. I was planning to update my car but after this scam by them .I am never going for it

Lockdown scams

TN74AQ2428

I have purchased a car cover from Honda car showroom for my Honda City I-vtec for 1700 rupees. Car cover started cracking after one month and it is very poor quality. In 2 months it got cracked at various place.

Please help me into this i have invested my 1700 rupees by trusting and buying the original cover from Honda car showroom but it is extremely poor quality . Infact the local car covers are better than the original car cover from Honda.

Regards
Shikha [protected]

Car engine oil level is very low

This is to bring to your information that I had recently claimed for insurance for an accident and got work done on my Honda WRV on[protected]. My first visit was good as I just had to give my car to them but after that it has not been easy for me and mainly due to ignorant behaviour from the staff. I was promised to be updated regularly on my whatsapp but that did not work at all. I understand that the staff must be busy and so i did not bother them. I was promised the delivery of my car on[protected] and so I called the service operator Mr Hansraj for an update. He told me that the parts have been delivered that particular day and it would take 3-4 days maximum and so I waited. They didn't bother to update with the proceedings, they didn't even called once. When I called them on[protected] they told me they have sent my car for washing and that they are waiting for delivery order from the insurance company. This went for the next four days as my car was sent for washing everyday and DO was not received yet. But on[protected] I asked them in a more firm way and they asked me to talk to the manger, that he will tell me about what was happening. I simply asked them why can't he himself tell me, he told me he was filing the paperwork for the DO. It took them four days and of washing and filing for DO and after sometime he called me to get the delivery. As I went to the bodyshop, Mr. Hansraj made me wait an hour and then came to tell me that my car was still unfinished as some parts were not available. I had some work done besides the claim. They had taken payment for that and the work was not done. I told them that i will not take the delivery until it is finished but Mr. Hansraj and Mr. Girish (manager of bodyshop) insisted me to take the car and that they will themselves come to my house and fix up the remaining parts. I took an underwriting from them (enclosed) and took the delivery. The promise was made for[protected] and I still have not received the service due. I have been constantly trying to reach them, sometimes they don't bother to receive my calls and when they do, they always seem confused and tell me that "the boys have are on their way". The boys seem to have lost their way and so have Mr. Hansraj and Mr. Girish. I didn't expect such behaviour and service from such a company I believed to deliver their promise. I feel insulted and betrayed by their behaviour.

Sir...this is to bring into ur kind notice that there are no parts available for most of the cars at Prakash honda pathankot..Whenever a car is send to change any part. That part is never available there. Today I send my car Amaze for front glass change. It was not available there. Previously also it has happened many times ..
Pls look into the matter .
Dr Ashish Soni
Pathankot

Honda car dealer have given quote with @ higher govt duties like RTO, Corporation tax & Car Insurance etc. I paid entire cost as per given quote by them to get delivery. Later I came to know it is 10 % higher than what is actual taxes which dealer pays to govt. I said I will pay various taxes at actual what dealer is paying to Govt & refund me the extra amount which they charged me.
It means dealer charging more on taxes & earns profit on govt duties.
I raised customer complaint to Hondacar but not solutions & in fact trying compromise with dealer indirectly accepting what dealer doing right.

In my opinion you should restrict to do such practices at dealer. Now I already paid entire amount for car to dealer and it is on hold for further actions for this reason. I tried to escalate to higher ups but things are not moving in positive manner.
-H Patel- Ahmedabad

Respected sir/mam,
We have purchased your Honda amaze car No-UP 80 FR 5424 on 29 November 2020.car is on my wife name garima sir car is not giving the average as per expectations even it is far below it is giving the average of only 11 sir I know average is depend on so many parameters driving skills and road conditions but sir my 2 services has been completed in each service I have raised the same issue about the car average but after the second service average has fallen drastically before the service it was giving the average of 13-14 in the city but now it has fallen up to 11. Sir we had so many expectations from honda thats why we choose honda this is the first car of our family we are seriously feeling cheated kindly take the matter seriously and do the needful
Regards
Pawan pathak
&
Garima kushwaha
Agra
Contact number-[protected]

Honda car smart key is not a smart key. It locked my car when it was left inside by mistake. When contacted service centre they said break the glass of door. Request the company to rectify this type of faults.

Shri maan ji mainai honda amaze car 5 month phalai li thi es car heating ki problem aari ha mainai yai car platinum honda meerut partapur road pai dikhaya ha unhonai bataya ha ki radiator mai leakage ha to maina unsai bola car new ha sir warranty mai ha thik kryai to wo boltai ki sir radiator cap duplicate ha es wjha sai warranty nahi milage maina new car mai koi change nahi kiya mara pagal bnaya jara ha bs 10 din hogye sir mari car wahi khadi ha platinum honda meerut but wo na sunrai ha na warranty mai thik kr rai ha .mai puchna chata hu kasai ek cap ki vjha sai 8 lack ki car out off warranty hojati ha aur cap kasai radiator ko gala sakti ha aur leakage kr sakti ha sir mara jha tak mana cap ka only work coolent ya water ko bhar na nikal nai ka hota ha mara pagal bna rakha cap cap bol.k car ko thik ni kr rai ha aur paid krnai k liyai kharai jab ki new car ha 2 year warranty k sath

I owned a Honda City ZX purchased in January 2020. My car failed to start in the middle of my trip for two consecutive days. I called you Roadside assistance toll free number to provide a mechanic paying 708RS two consecutive days. First, mechanics reach the spot in 3 hrs though the location is near the prime area of Lucknow and Kanpur city area. As he reaches the car starts automatically without any of his assistance. I request him to see what the problem is but he refuses. He refuses not to open even the bonnet of the car, quoting I can only start the car and as the car is already started he can do nothing. I was in the middle of my trip from 100Km away from my residence. What if the car stops again in the middle of the highway??
I check personally after and notice that the engine fan is not working, that is the reason the car is heated.
I paid two times 708+708=1416 for nothing. I am sorry to say you hire such unprofessional and unskilled mechanics to fail to even notice this simple error.
I had deep faith in Honda after-sale service but with these incidents I have to rethink my choice and recommendation to my friends buying from Honda.
I request the full refund of charges I paid. Please note the complaint numbers issued to me to verify:

Name: VIJAY SINGH
Car Reg Number: UP78GB1001
Complaint ref no:
X[protected] dated 5.07.2021
T[protected] dated 4.07.2021
Allianz Global Assistance
contact: [protected]/[protected]

Hello,
I am taking about Standard Honda Sitapur Road Lucknow U.P
They are calling me on alternate days and asking for service and how much i drive the car.
If am using honda car then it is compulsory to take the reading every day ?
"Is this the standard of HONDA company?
While i argue them for this they said ***aap bekaar ki bahas kar rhe hain**
I have call recording. I have the name of that employe also.

I surprised.
Is this the company HONDA!

Please look in to this if possible.

Regards
Devmuni Rai
[protected]
C.I.D Colony Mahanagar Lucknow
U.P