Honda Cars India Complaints & Reviews

On 13th Jan 2021 in early morning at 07:30hrs my car met with a front crash accident but airbags didn't deploy on the occasion. Since I (deiver) was wearing seat belt there were no any kind of injuries to me. But this is a serious concern & need to be evaluated urgently. This has been already informed to ARTHA honda, Mangalore 575001. But still there is no revert from the service centre side. As per their information there was a damage to the sensor part, so it didn't work. But the working principle of airbag is not so & really frightening. Pls take this up very seriously & I need proper justification for the same. Now the vehicle is at ARTHA honda, Mangalore for major repair. This needs to be taken care urgently.

My car no MH05DH8161,

honda WRV

mobile - [protected]

I have visited regent honda service koangoan in nov 2019 for normal service but adviser told me that your car suspension work need to be repaired for that you have to pay you 50000/- approx. that time I was short of funds so told that I will get it done in next 2-3 month, but unfortunately lockdown happened and things remain pending, on 24th jan I have send my car to regent for suspension work but mr. amit told me that this is covered in warranty, which was over in aug 2020, Now it is clearly cheating and try to take extra money from customer this work cn be done in nov2019 itself but that time they have asked for 50000

recently again they have given quote me for around 54000/- after visiting service centre and meeting mr amit he has confirmed these charges are compulsory

I tried to contact mr. atul after listing all my issue he has reduced quote for 25000/-

after alking to senior they have reduce my bill 30000/-

and for all this they have offered me 2% discount approx. 700/-

this work is covered in warranty and now they are charging 25000/- for their employee mistake

need this work of suspension to be covered in warranty and increase my car warranty for 6 month due to pandemic

Hi Team,

I would like to request you to help customers and save them to be a part of fake commitments which sales person and sales Manager made to coustomers on the time of deal to sale his product in Honda showrooms.

My concern:-

Ring road honda showroom sale team promised me on the time of delivery ( Honda City VX CVT) and dealing that they are including Road Side Assistance and Teflon in the package of deal. But when I stuck I called road side help they told me I am not eligible for free service. Sales person make me fool and there manager talking side and trust on his sales persons and not agree to leasing customer and thinking we are fullish.

Again I would like to request you to take appropriate actions against there ( Sales person and sales Manager) verbal commitments which they promised to customer on the time of deal, that's not correct to make fool the coustomers.

Bought the car in 2017, complaint in the 1st year, 2nd & 3rd, no response from the dealers, western Honda Mumbai shuts down, now viva Honda says it’s out of warranty, kindly change my stereo system as it’s a manufacturing default .
MH03CM 7199

Rajesh Dodeja
[protected]

Have obsereved several manufacturing defect specially rust in body

Our Honda Jazz car KL 11 BP 6318, kept in service centre of Vison Honda, Kakkavayal, Wayanad, Kerala on 25.01.2021 for replacing engine case (Oil Pan). Now 13 days over. But they were not replaced the spare telling that no stock. They told to wait another 15 days as the spareis not available in India. In this Covid 19 situation, it is very difficult to travel in Public transport. A reputed car company is giving this kind of service is not acceptable. The car is 2019 model and completed only 10348 kms. The warranty period is still in force. Request the company to repair and deliver the car immediately otherwise take back the car and refund the original invoice amount.
SALINI
MOB. NO. [protected]

My car, Honda Jazz VX CVT, with regn. No. KL-11-BP-6318 met with an accident on 24.01.2021 near Kutta, Karnataka District, by 10.45 am. Front bottom side of the car hit with a boulder stone when the car jumped into a gutter resulting damage to the engine case. The engine case (PAN, OIL) was found broken and oil was leaking heavily. Then I stopped engine immediately. Then I contacted the RSA in their toll free number. But they told that the RSA period was expired and not renewed and hence the services are chargeable. Then I requested for chargeable services and given the details including live locations. But they could not turned up. Then I was compelled to get the services of local recovery van, and the car was taken by them, to the nearest Honda service centre situated at Kakkavayal, Wayanad District, Kerala state by 7.00 pm on the same day. Next day by 9.15 am, I visited the service centre along with my husband and informed the damaged details. They, after inspection of the vehicle, observed the engine case found broken, and given their estimate for replacing the damaged parts amounting to Rs. 14, 100/-. But they informed that the spares are not available with them and hence we will have to keep the vehicle for minimum 15 days to replace the spares. Also they informed us to contact other dealers for the availability of spares. As per their advise, we contacted APCO honda dealers, but the spare was not available with them also. Hence, they placed order for the same to their NOIDA plant. The service advisor, Mr. Akhil, told me that minimum 15 days will take to get the spare from their Plant. Then I contacted the Company personal HONDA 2 in ONE in the toll free number and informed about the matter. They assured me to supply the spares soon, after contacting with other nearby dealerships. After 20 minutes, I got a call from another dealer, M/s. Johns Honda, Thrissur. They have consoled me and assured their full service to get the spares. They were frequently contacting me over phone and informed updates about the non-availability of the spares. The main unavailable spares to be replaced as in the estimate are as follows:

1. PAN, OIL (Part No. 211515T0000)
2. PACKING, OIL PAN (Part No. 218145T0000)

As the service centre is not having enough space to keep the car, they kept the car in an open space. If the car is keeping in the open space like this for 15 days, the colour of the car (RED) will also fade due to sunlight and dust. I purchased my car in 2019 March from M/s. VISION HONDA, CALICUT, KERALA, and now completing only two years in March, 2021. I am keeping my vehicle always in good condition, which you can observe by seeing the car. When I expressed my concerns about keeping the car in open area/yard, they are not ready to solve the issue. The whole matter was conveyed to their Customer Relation Manager at Calicut, over phone, but the reply was not satisfactory. He also told me that the spares are out of stock and hence placed order with their NOIDA plant, vide order No. 1-[protected] dated 25.01.2021 and have to wait for two weeks. When I conveyed my concerns, they are not even listening to the same. The service given by them is not satisfactory.

Being a reputed CAR Company, shortage of spares and delay in replacing spare, will affect the customer adversly. Now I have to spent more money for my routine daily journey, especially in the COVID-19 pandemic situation, if the repair work of my car is delayed. Standby car facility also not providing from dealership for the period of delay. We have selected HONDA car, especially for its quality and after sales services. If the spares are unavailable at dealer service point, Customer has to suffer a lot.

M/s. Johns Honda, Thrissur has given a very good service from their end with frequent contacts and updating the informations regarding availability of spares in other dealership. They also informed that the available stock of the items are especially for the damaged vehicle in their respective garage only and hence cannot be transferred to other dealers.

In the above circumstances, I request your goodself to kindly look into the matter and arrange immediate supply of the above spares without further delay. Also kindly do the needful to keep my car in a closed area to avoid colour fade in sunlight and dust. I request M/s. Vision Honda to follow up the matter with their Principal's for early despatch of the spares.

Again, I request you to kindly arrange early delivery of the car after completing the above works to avoid further

Expecting your reply and favourable action in this regard.

Thanking you,

With kind regards,

SALINI P
mob:[protected]

Honda service is degrading day day day. Very sorry to say that I have lost trust in Honda services. Happened to visit Brigade Honda showroom for new air filter. Was directed to service executive- Manjunath. He to get the car to showroom to change it. I insisted on bung it and replacing air filter by my own as its simple. Manjunath spoke to Asst service Manager who in turn guided to speak with service manager. After waiting nearly 30min they asked me to pay for Air filter and Labour cost. Labour cost applies only when they do some work on the car. Now its was clear that Honda has become not only Lethargic but corrupt as well. Very bad experience with the showroom.

Dear Honda Team,

I have been a loyal Honda advocate for a very long time, but my recent experience with a particular Honda service center was very disappointing, to say the least. I met with an accident while driving my Honda City ZX, yesterday morning at 9 AM. There was considerable damage on the front body, but no mechanical parts were affected so I drove to the nearest Honda Service center - Vidhata Honda, Gahaur, Ludhiana. (GM – Abhay Sharma)

I asked the service advisor to tell me an estimate of the damage. The advisor gave me an estimate of Rs 1, 10, 000 and told me about the 5% charges that would be levied if I sign the claim intimation form. Thereafter, I decided to not sign the claim form and approach an alternative workshop to decide where I wanted my car to be repaired. However, when I was leaving the dealership the below incidents happened:

• I was told to pay an estimation charges of Rs 5000, later negotiated to Rs 2000 (for no repair, no labor cost, just to make an estimate)
• The Service Advisor accepted his mistake of not informing me about estimation charges beforehand. Still I had to pay, despite being not intimated of the charges involved. (I had not asked anyone to open a Job Card)
• I was forcefully detained in the dealership and not allowed to take away my vehicle (citing no gate pass would be given until I paid)
• My repeated requests to talk to Honda ASM were vehemently denied. Despite there being a dispute between the dealership and myself.
• To hide their folly, they have mentioned in the invoice

Highly disappointing experience, such dealerships are bringing down the reputation of Honda OEM. It seems Honda dealerships are finding creative ways of exploiting Honda customers in a bid to extract money for no reason (no repair, no labor). I think these are the reasons why Honda has not been able to grow in recent years. I’ll ensure that none of my friends or family go for a Honda car ever again.

Since company delivered to mi Honda web smt model, i hav sufferings from Bluetooth problem as phone calls i hear clear sound from front side but my voice not get reached clearly to adjust caller, i hav compliances 3, 4 times but last reply i got from.comoany, is that some wire connection Made by mi during installation of my woofer sound systems, create this Bluetooth problem, but I have suffered this problem since delivery time, plz solve this problem,

At the time of purchasing answer every call. After purchasing ignoring customers and picking call according to their time schedule. I called in working hours on Official number, but didn't pick the call. Same done by insurance agent of Honda and same as by service manager.
Date of Incident - 03/02/2021
Palce - Aligarh
Called Person - Service Manager Honda

Worst company

My number [protected]

Honda city front tyre (left side) burst suddenly during driving.
I purchased Honda city registration no. UP80FQ7388 from Heritage Honda Car dealership, Agra, Uttar Pradesh two months back .

Car has driven near around 1293 km only .

I have not expected this kind of defective product from Honda Car.

I also owned Honda WRV car already, I had a trust on Honda Car that's why I bought another car from honda, but this time Honda Car disappointed me .

Honda City Car has 3 yrs warranty for tyres . So please replace this defective tyre as soon as possible.

Hoping for a positive response from Honda Cars Ltd.

Thank you

I am writing to express my dissatisfaction with Honda car sales.i am being fooled and misguided by Honda cars India while purchasing Honda Amaze Registration Number (DL 8C AV 9103).

I purchased Honda Amaze in December 2018 from Courtesy Honda Delhi ( Lally Automobiles Pvt Ltd, No A3, Wazirpur Industrial Area, Block B).

At the time of Purchase an Agent name Vikas Jha working in courtesy honda committed to give me 5 year warranty or 3 free service of Car which was the scheme put up by Honda in December 2018.and I opted for 5 years warranty (Banners were all there in Showroom and same has been advertised by Radio channels).

After few months I got a call from CRM honda to extend my warranty to 5 years which I told them is of 5 years only but they said System is showing 3 years only.so out of curiosity.I again contacted this person and he assured me that "Sir this is a Honda Scheme and 5 years warranty is by default and I have taken care of it .you don't have to worry."
Being an established brand I trusted Honda and sales agent words and went home without questioning which was my biggest mistake.

Again I went for car service and I put up the same question to him and he misguided me everytime with false commitments and told me "I have updated it in backend system and you can call and ask in one month if its updated or not "

Now recently when I went to ask him again, he completely refused what he said and asked if I have any proofs? as its not written anywhere in your invoice that we have given you 5 year warranty for the same and lied in front of me and GM Mr Amit of Courtsey Honda.
While having word with Amit, he told me that they have encashed me discount for the same in December 2018 but I was told in 2018 that this is year end discount .

where is it written in your policy and in my invoice that 5 year warranty has been be encashed?

because I was portrayed opposite of that and was told to get Special year ending Discounts and Sales Agent Vikas Jha and Mridul chauhan misguided me and my family.
I never said to encash me discount instead of 5 year Warranty and I am being fooled by Honda car company clearly.

Also with nearly 2 years of Experience i have faced following issues in my car which are blunders.

1) The car stopped in middle of road twice(in 2019 and 2021) having Fuel Tank problem and Fuel Guage Adjustments (Please refer to attached invoice).
( I am not sure if you understand what it feels like when your new car stops in middle of road and specially having your family with you.)

2) Jumping rod was lubrication was done after 1 year as I was facing issues with steering sound on edges and bumpy roads.(Please Refer to attached invoice).

3) Pick Up issues

With trust to Honda car India i give my car for the service on time and have also availed Honda Car Road side assistance but i think its a matter of just money making for the company.

I am attaching my car invoice and other necessary Documents for the reference.
1) car invoice
2) Fuel Tank Changes
3) Lubrication Issues
4) Fuel Guage Adjustments .

Also Do refer to the attached videos in Goggle Drive link on what customers has to deal with when car stops in middle of road.

https://drive.google.com/drive/u/0/folders/10aYxuAKcNOtttQJsk1xlquL3OpIiKxVo

With profound dissatisfaction i can say this is the worst car experience that I have faced and I would not recommend any one to go and purchase Honda car.

Please Escalte my matter to highest Authorities and i think a strict action should be taken against these kind of sales executives and if you are unable to justify this, Unfortunately I will be bound to lodge a complaint to Consumer Court regarding misguided policies and would be putting my experience on social Platforms to make users aware of this misguidance and how badly we are fooled by Honda.

Hoping to get a reply soon from Honda if you really care for your customers.

Dear sir / mam

Hope you are doing good!!!

I am writing to you in context to Honda Amaze that i have purchased in year 2020 from Prakash Honda.

As heard from a lot about the quality and performance of honda vehicles, i had purchased Honda Amaze in March 2020.

Not even a year passed and i have been facing a lot of issues with your product. The experience of honda with me have been...

My self owned a Honda brio car, with Reg no KA32p0052 . Where I have gave for repair service on dec 29 2020 . Where as Honda don’t carry a spare parts in a Indian warehouse . Where dealer have informed me it may take around 10-15days . As I agree to be patience for 10-15 days as of jan 15 after calling to its 121 service . I got a awareness briefing by saying the spare part is not available in India .

I request to provide a loaner car (alternative car ) by Honda team and dealer refused by saying they don’t have loaner car . Where they are least constrain about the customer loss faceing with out my car .

Due to a pandemic, I can’t take risk in travelling in public transport and even I can’t get a loss towards my ongoing and upcoming projects .

We have booked Honda Jazz ZX model with Deccan Honda dealer (Refer attach Sales Contract).
Dealer register Honda Jazz VX Model with Road Transport authority (Refer RTO Copy) without taking confirmation from us and also taken Rs 9, 33, 756 from us on the name of price protection (Refer Attach mail).

We are not ready to accept this lower variant model as we haven't booked this car model this totally dealer fault. Dealer is not ready to listen us nor he is showing the complete document to us.

Please register our complain and kindly do the needful.

Hello,

This is Srikanth M, owner of honda city AP16EH9119.Recently received car from workshop due to floods.They kept vechile 2 months at store and gave me the car with following defects where I feel it very worst cheap level working done and very UNSATISFACTORY.
1.Car not handed properly(back seat cover stritches both from left side and right side were gone.
2. Car door stoppers gone
3.back door mirror slide not operating
4.TOOL KIT missing(this I got know just today only while giving car to service, and TOOL KIT never once taken out from purchase of car, recently changes 4 tyres In a showroom where they used their things).
5.Found water in Stepney tyre area and they didnot cleaned water properly.
6. On the day a huge argument happend between me and manager.He didnot checked wheel balance before handover the car even 2 months you guys kept with you.and he said sorry and asked me comeback tommorow.
If you are not a right person to receive this complaint, atleast inform me where should I send.
I thought honda city service will be good.And you guys proved it wrong.
With regards,
Srikanth M
AP16EH9119
Mob-[protected].

I purchased a new WRV car in Dec 17 but not its dashboard is cracking automatically near music system without any external diamage. But in service center he is not taking it in Honda company defect ground. My request is plz look this matter on guenue ground and replace it to keeping company defect ground.

My infotainment system started giving problem within 2 years. I had gone to the service center for it and they did a factory setting of the system without logging my complaint in December 2019.
it worked for a while but started giving problem again.
The lockdown ensued and after the lock down, I visited the victory honda service center at Ranchi and they made no effort to register my complaint under the special situation and said it would cost me around twenty thousand rupees for it. the touch screen is not responsive.
I wrote a mail but there was no response from there end.
Its such a disappointment regarding post sale service of Honda city.
This is the last time I will or let anyone in my family to buy a Honda.

I booked Honda city zx manual on 29 Dec.2020 at sunshine honda Jaipur, Rajasthan And due to some problem I decided to cancel the booking. I wrote a letter for cancellation and refund and refund on 4 January 2021. The salesman said I will get my refund within 7-10 days and now it's been 15 days neither I got refund nor the salesman ( Mr. Mukesh, sunshine honda Jaipur, Rajasthan) is responding the calls properly. Hoping for and executing quick response.