Hello Deccan Honda Team,
I wish to complain about my worst experience with Pune Bafna Auto Cars Deccan Honda, Dhankawadi branch where I was cheated and the car was kept for days without any information or updates.
There were multiple issues that took place during the service, hope you have time to go through them.
Car Repair and Service during:
Car: MH12MB906
Pickup: 04/19/2022
Delivered: 04/26/2022
Service Advisor: SOMNATH BHADAWLE
Here is my worst experience explanation:
1. Fraud with rare light assembly replacement while being claimed against insurance.
Rare tail lamp was replaced as part of accidental damage and claimed through IFFCO TOKIO insurance. Deccan Honda Bafna Auto Cars replaced an old tail lamp - used one and that too was broken. When inspected at home in front of the Honda driver, He too agreed that the lamp was broken and the rare right indicator was also not working. This is simply a FRAUD when I was charged for the Light assembly Rare Right unit and was given a used and broken one.
2. When the car was delivered, while going through the bill, I found I was charged for a puncture.
When asked, the driver was not aware. Had to call up Service Advisor SOMNATH BHADAWLE and only then it was revealed that a rare right tire was punctured at the service center itself, stephany was put in, but never replaced it back. The stephany is an old tire and it was being run on stephany. The Service Advisor was not even aware of what all had happened, nor the car was checked before being delivered.
3. Had a coupon of "Internal Car cleaning" and " Wheel Alignment" as part of the insurance package.
But it was never done. When asked on the day it was being delivered 26/04/2022 only then I was informed that the wheel alignment machine is out of service and will not be done. But he promised that it will be done from a neighbouring store before delivery. When the driver arrived and was asked about wheel alignment, he said He forgot to get it done. So it was again a miss from Deccan Honda Bafna Motors.
4. No commitment and follow ups were made:
There were no attempts from Service Advisor SOMNATH BHADAWLE to keep us updated about the status of insurance claim, car transfer from body shop unit to service center etc. I had to call him every 2-3 days to find out. Also, He would get upset with me as to why I'm calling back to find the status, whereas it was his responsibility.
5. While Somnath spoke who was never calling and updating us about the progress, I had to call him every 2-3 days to get updated. When confronted, he argued and spoke overly loudly. I was asked to pay both the bill in full (Service bill and Insurance bill) without any issues being addressed or handled on that day 26-April-2022. I made the payment on the verbal agreement of Manager Aavesh whom I spoke to later to fix these issues in the coming days.
6. Now that I've found some issue with the bill, there was an overcharge of Rs.500, which was promised by Mgr Aavesh to process the refund. Refunds are still awaiting.
I really appreciate Mgr Aavesh who handled this situation well, took control and took my case seriously.
Awaiting your reply!!!
Regards!
Micky Elias
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Honda Cars India customer support has been notified about the posted complaint.
Work was done for which it was goven but there were scratches seen above the rear side indicator.. also some white spots on back side..
I asked service advisor to compare the photos when car for the claim was given and see if these scratches and white spots developed in service center only or not... if yes.. give me those things repaied..
They are taking more than 3 weeks to confirm this.. also condition of car was poor and it was not washed even though i paid servicing fees..its strange and pathetic service
I told multiple people there.. but no use.. things are not moving at all.. service advisor whom car was assigned was never available 2 to 3 times i visited..
Car MH12 PH5376
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