Honda Cars India Complaints & Reviews

I have renewed my insurance with Perfect Honda Trivandrum show room. The policy is on behalf of my father Mr.S.Sivasankara Pillai, in the policy letter it is mentioned as Mr.Sivasankaran Pillai. I spoke this to Mr Nisanth(insurance cordinator perfect Honda show room Trivandrum) that i had VERBALY informed him about this. For this he sarcastically pounced on me saying That he is having audio recordings of my conversation with him. (I was taken aback as I did not have any early experience on collecting such evidences !!)IS THIS THE WAY YOUR EXECUTIVES OPERATE, Mr. Nisanth continued with his ARROGANCE.. and i had to tell him that I am not interested to talk to him.
I have got excellent service from your other executives right from buying my City a year back, until a few days back during the 20000 kms service was done.
I DON'T THINK I AM AT HIS DOOR STEP BEGGING FOR RENEWAL. I CONTACTED PERFECT HONDA SHOW ROOM ONLY B'CZ OF THE OTHER EXECUTIVES SERVICES GIVEN TO ME.

REGARDS..
Biju S Pillai
mob:-[protected]
email id:[protected]@gmail.com

We bought the car honda amaze on 28th june, 2017, from sunshine honda, jaipur. It is a petrol model, amaze 1.2 s mt (I-vtec), rj 14 wc 9956, chassis no. Makdf153bhn215991 and engine no. L12b35129495, which costed us around 6, 85, 000. It's been hardly one year since the purchase and the mileage has dropped to a mere 9km/litre. It has always been between 9 and 10 kms/litre, which is far lower than the claimed mileage of around 14 kms/litre in city. It has become a matter of great concern for us now as the product is proving to be really expensive. It seems that the car has some manufacturing defect. I even notified about the same to the company during customer feedback after purchase but to no avail. I request you to kindly look into the matter and do the needful as soon as possible or else this would, for us, lead to a great disbelief in the services of honda and we would be bound to lodge a complaint in the competent court of law.

My Honda city zx 2017 model is 3 months old and I’m already facing major DigiPad issues. On connecting to phone the DigiPad stops responding and it doesn’t recognize the device most other times. It doesn’t respond back until the engine is turned off and turned on back again. The concerned service team wasn’t able to help it.
The service team tried a hard reset, yet the issue continued. It is becoming impossible to use navigation and I need to stop the car and then turn off and turn on engine to make it normal. And also the system is very slow in response and this is the least I expected from Honda city.

I am Laxmi Narayan Saini from lucknow.I have gave my honda amaze (reg no-UP-32 FS-25841) for claim in Honda agency lucknow ON 18/05/2018.When i had gone to receive the car, i have paid all charges which was 3500 rs and received the receipt for this payment, after that when i looked the car then stepny was exchanged from 11MRF new car stepny to old good year stepny.when i cmplaint for this then returned my original stepny.I have paid all charges which apply by HONDA AGENCY, but when i told for gate pass then he refused to giving the car and told me reason that i had not received the payment of claim of dated 09/12/2016 from national insurance company, so you will pay this amount(5693) then HONDA AGENCY will release the car.I had taken policy ZERO DEP HONDA ASURE from national insurance company.HONDA AGENCY had not claim for this payment from national insurance but HONDA AGENCY is claiming me for this payment.why i will pay this amount when i was assured with zero dep insurance.Honda agency's manage and employee misbehaved with me. i have complaint many times in customer care but i have not receive any clarification.
Please give me my car as soon as possible and clear this matter, otherwise i will do judicial proceeding against honda agency.
compainant
Laxmi Narayan Saini
UP-32 FS-5841
[protected]
[protected]

I am sorry to inform you that my amaze 1.2s mt (I-vtec) car registration no - hr51bp8816 picked for regular service today from my residence to delight honda - faridabad service station by their driver only.
Later informed me your car got accident & now their response is very poor & concerned driver also run away with their staff support.
Kindly support as they are not supporting and recruit untrained staff on contracual basis & damaging name of honda car as i purchase only honda car because of their quality & support.
My request to you kindly support to get my car as good as new only.

We booked a car Honda amaze under the name of M/s Venus buildtech India pvt ltd from M/s Kothari autolinks (Honda dealership in Pune) and mr Rahul of M/s Kothari autolinks was looking after our booking. We paid full amount in advance and we were asked to wait for few days due to the waiting period but when the waiting period was over he said your booking has been cancelled due to some lame excuses. Is ita joke? No prior information no calls no messages and after waiting for a month you are cancelling our booking. These kind of services were not expected from such a renowned company like Honda. Even after a lot of arguments he(Mr.Rahul) was not ready to help us. Honda should look up how it’s dealers are dealing with the customers and what are they doing in real. This is not at all acceptable. All the formalities were done and complete amount was paid in advance and we waited for a period we were asked to wait. What else do you need from your customer to give them the delivery on time? This is just ruining the image of Honda and now we have asked for complete refund so that we can go for other alternatives other then Honda. M/s Honda cats India ltd kindly look into this very seriously as these dealers have made a regular practice to create trouble for people for no reason.

Respected sir,
I am a Honda customer. I am from Trichy.. I have Honda amaze car and gave for service for changing the door beading in the capital Honda showroom, Trichy. But even after 10days they haven't changed it. After 10days we took back our car without changing it.and we didn't use it for one month. We bought this Honda car because of good service. But this kind of service made us to suffer a lot. I request you to look this matter and hereafter provide us a prompt service.

I am sorry to inform you that capital honda chennai took my car bearing registration number tn 01ah5558 for service on saturday ie.23rd june2018.

The service technician meddled with the ignition key locking system and claimed that the car is out of action because of the wear & tear of the key locking system and to be replaced with new locks cost rs.12, 000/. It is a shock for me and my car has done 54k kilometre only and how come the locking system got damaged. I asked to return the car with running condition for that the service technician claiming that it is not possible without breaking the locking bolt the car cannot be returned.
I request you resolve this issue smoothly and return my car. I am a honda customer for a longtime and i am thinking buying a new honda city shortly.

The above incident put be in an embarrassing situation. I don't want to go to

The legal route to solve this problem. Please revert me back.

Regards/shankar

Hi

I have booked a honda amaze emt petrol from courtesy honda, okhla on 8th june, 2018. It was told that car will be delivered within 2 months and i booked the car the same day with rs 21000/- but yesterday i got a msg that car isnt going to be delivered in 3-4 months now and you can cancel it or move to upper version. What is this? Is it a cheap marketing strategy to book the car with false information? I respect the official waiting period given by the company but where it is, nobody is giving any prompt reply. I want the official booking letter of my car incuding the booking number the booking date and the official waiting period asap.

Name: man mohan sharma
Address: 621, phase 1 pocket 5 mayur vihar. Delhi-110091
Booking date: 8th june, 2018
Model : new amaze emt petrol white
Mob: [protected]

Another bad experience with splendid honda, jabalpur

I would like to bring in your notice again that on[protected] i dropped my car for servicing at splendid honda jabalpur, m. P. And again i mentioned the same issue (Some noise comes from dashboard, for which they drove my car for 16 km last time but the issue didn’t get resolved).

They drove my car for 55km to rectify the same issue. So i was shocked because the test drive of 55km is too much so i thought of discussing this with the service head.
So mr. Nishant das (Sevice head, splendid honda jabalpur) said he drove only 24km for resolving the issue and 6 km i (Highly unsatisfied customer) drove with him. It becomes 30km (24+6) altogether. But i want to ask who has driven my car for the remaining 25 km? But they have no explanations who drove this much and why??

Strange is that they are not even maintaining any records like who is taking the car out and what is the km count and when the car comes back to service station how much did they drive?

On my request mr. Nishant called up the gatekeeper and asked his to share the record of my vehicle. He clearly said they do not manage such records. "no records found."

Can you please help me in getting this issue resolved.

Why there is kind of mismanagement in splendid honda. This is the 5th time i’m raising concerns for different issues.

How come honda makes such blunder in providing the services?

Regarding cleaning issue:

1. This time again when i was dropping my car for servicing i have requested you to make sure that my car should be properly cleaned. So the attendant (Mr. Jharia), mentioned on the job note/work-note that "washing & cleaning needs to be taken care specially". Still when i saw my car i showed them you the special quality of washing & cleaning then i called up mr. Nishant and showed him the drops stains and mud stain on bonnet, roof and gate respectively. So they ask their cleaner staff to clean the car in front of me.

My concern is: why you were waiting for me to tell you the faults/flaws in the service? Why don't you take care of such things before handing over the car?
Is it my duty to check the car and clean it properly?

2. On 2nd june, when i checked my car found that they made the front arm rest of my car dirty. I can see black stains on it.
To be very honest, when i handed over my car to them the arm rest was cleaner and in a better condition. So the result is when i hand over my car to them it’s ok in condition but when i get my car back you make it dirtier.
• is this a sign of good quality service?
• this is how are you making your customer satisfied?

Best regards,
Atul pachouri

I have purchased honda city in the year 2015 from bharuch, gujarat (Gj16bg9221). I was fully satisfied with the services provided by gopinathji honda, bharuch. Recently i have been transferred from bharuch to lucknow. I had got my car serviced two month back from araceli honda, kanpur road lucknow. Today i. E 24th june 2018, my car stop functioning around 1.00pm during my journey, i was just 4 km away from araceli honda, kanpur road, lucknow, immediately i called the araceli honda service centre lucknow for road side asistance, but sorry to say even after trying so many times they did not receive my call. Than i call araceli honda, hazratganj, lucknow and from there i got 2 mobile numbers of araceli honda, kanpur road, lucknow. Even after communication with them at 1.17pm we are waiting for assistance at 2.45 pm. It is very painful to me to write this type of communication for service of honda service centre as i had got the best experiences in gujarat. Please initiate immediate corrective steps and take appropriate action against erring staf[censored]nder advise to me. (I don’t want to quote the name of the staff of araceli honda)
Regards

Chandresh gupta
[protected]@gmail.com
+91 [protected]

I purchased amaze vx mt on 21st of june. Did complete payment in advance on 19th june 2018.
I was given the commitment that i will get all the accessories fitted in my car on 20th of june and i was asked to visit showroom for the same. I went there but the concerned person said they dont have accessories available. And he said my car will be ready with all the accessories before delivery tomorrow i. E. 21st june. I trusted his words and came back.
Next day, on the date of delivery, i got no accessories as the accessories person said that he had fitted the accessories in some other car which was on priority.. After asking to your customer relations person, he said the parts aren't available, without even checking the stock once.
The problem is: i have to leave home and go back to bangalore for job on sunday night, i have clearly told the same thing to mr. Prem, sales executive about this concern. And my car is currently useless as it doesn't have seat covers to sit.
I want to know, when the accessories were not availabile, why did they commit me?
Even till yesterday they were lying to me that give us an hour, we will get it done.
General manager started blaming me that i could have rescheduled the delivery date.
What is this?
If i had any idea about your fake commitments, i would have never even bought it from you guys.
There are other dealers as well. Why do you think just about selling cars not about maintaining ur promises.?
Now i really think i could have gone for tristar honda or sunshine honda.
Such torturing moments for a honda loyal customer.
On a very serious note, i will never ever suggest anyone to buy honda or honda from pink city honda. This is a genuine promise from my side.
Just because of you guys and your fake promises to sell a car, i will have to extend my leaves from office, loose my salary and regret during these moments that i trusted the words of fake people at pink city honda.
Hope honda listens to my voice and strictly instruct pinkcity honda to deal fairly with customers specially loyal customers.
P. S. I ignored small thing while purchasing car like delay, more kms reading i. E. 45 kms but they kept on faking me.

Well, dear vivek chauhan ji, its just not about your sales numbers, its also about the problems which customers like me face when you guys make fake promises to meet your goals.
I could have not complained this much if i had enough time to get such things done but situation forced me to do this.

This is all i wanted to say. Accessories i can get anywhere but you lost your words. Hope you pay attention to this and solve my problem otherwise i have bought the car, now this is my responsibility and anyhow i have to manage because you guys were there till you got the deal and final amount.
The car is vibrating heavily during reversing

I purchased the honda city facelift a year ago (1st june, 2017). The buggy digipad is irritating me since i started using it. When i play youtube videos on it and seek it forward the digipad hangs and i have to turn on the ignition of car again. And whenever i connect iphone to it via bluetooth it does not respond quickly. Something it is so irritating that i want to throw it out of the car. Kindly, check into this serious problem.
Thanks

I have purchased honda brio 3 weeks ago. The car wires are being chewed by mice twice. This can cause massive danger as it can led to spark.
I am not satisfied with the wire quality and material. There are other cars also in parking but the damage is caused to this car.
I am expecting a replacement of car cable as it is damaged twice.
Model - honda brio s option.
Registration no ka 01 mr 6619

Please refer to my mail dated 29.05.2018 your kanpur office has informed me by mail that as a dealer they do not know the co. Upcoming offer. Since i have taken the delivery of car on 4th may therefore i am not entitled for same. To my utmost surprise your offer, as per your site, is effective from 1st may to 31st may 2018. They are wrongly depriving me from offer. Kindly instruct for immediate action. Regards,
karuna maheshwari

Hello,
As a customer the recent purchase car is a total nightmare. My father brought a honda city car in the month of february 2018 from sunshine honda jaipur, ever since we have brought and used the car, it’s full of malfunctions such as -

1. Bluetooth connectivity with the phone to play music isn’t working properly. The music playing on the phone and music on the car system has a 10sec gap.
2. Besides having the option and facility to use phone on go via bluetooth, we aren’t able to use that function properly. As directed by the car dealer, one has to shut down the ac vent to use that facility, which is sheer stupidity and non sense.
3. Rear view parking cam is not at all clear, the visibility of the camera in the screen is blurred.
4. Company fitted sit covers are shabby and is loose from varies points, as promised and agreed by the dealer initially, cover along with door mat are not at all upto honda standards and seems very cheap.

In short the system provided in the car and all other items such as seat covers and door mat are completely useless.
I and my father on several occasions have personally approached and requested the sunshine honda owner mr shubham mittal to look into my problems and resolve the issues, but no one seems bothered enough to look and help post the payment and delivery of the car is made. We have in fact send our car to dealer’s service centre but nothing, the car come as it was without any work.

As a customer, spending our hard earned money on the car is worthless, we feel cheated and is deeply disappointed on the type of service and treatment we are getting. We have to keep our car mostly in the garage. It’s really heart breaking to see the whole situation. I really don’t know whether writing a mail will really help my purpose, but the brand image and presence honda has all over the globe i really see a hope.

Kindly help us reach to concern person and resolve the problem at the earliest. Really looking forward for a quick and positive response.

Sir,
My name is dilip tolani and i have recently purchased a brand new honda amaze from paras honda jodhpur in the name of my firm ram cloth centre. I am experiencing many major issues with my car such as my car is vibrating heavily while reversing and car is not going into reverse on a steep slope. I immediately informed my dealer and they got the car checked from different peronnel and they all agreed to the fact that yes the car is vibrating alot when reversing. Dealership promised me that they will communicate my problem with honda let me know the solution they"ll provide. Meanwhile i myself also communicated with honda through mail and toll free no. For days i did not receive any answer from both and finally when i visited my branch they told me that the problem that you are facing is in all the cars and that there is no abnormality in your car. When asked upon how the company has come to this conclusion without even checking my car themselves, the dealership"s answer was on the basis of video of my car that they sent to the company. I asked them to provide the video and service personnel feedback which they refused to provide me saying the video got deleted. I asked honda personel to provide me the video and technical report on the basis of which they are saying that the car has no issues. I have called them and asked for the same couple of times but still they havn"t answered my call regarding this. They promised me a call from senior technical personnel but i havn"t received any call from them.
Finally i am filing a complaint here also hoping you would listen and have no other option but to file a case in consumer court.
Thank you
Dilip tolani
From jodhpur
Concerned dealer paras honda
Mobile no. [protected]
Mail id :- [protected]@gmail.com

I booked the car on 30. May. 2018. With solitaire honda -rajendra nagar, borivali east. Booking was done on the basis of that car is available. I made the payment as under
1) exchange car vaue rs, 1, 80, 000/- car delivered on 31. May. 2018.
2) booking amount paid rs. 21, 000/- on 30.May.2018.
3) rtgs payment of rs, 3, 00, 000/- on 15. June. 2018.
4) bank payment (loan)rs. 5, 65, 000/- on 19.June.2018.

Till today that is on 22.June.2018. Solitaire honda has not send the paper for registration. Why dealer can not prepair insurance policy and other papers on time, now manger infrom me that tax will be paid on 25.June. It is after the six days of the making full payments why so much time is taken by the dealer. We have the experiance purchase of ford endeavour. They have not taken so much time after full payment.

1. I purchased honda car. 2. As per the company scheme
2. I won usa tour for two person.
3. The tour is to be organised by travel partner of hcil.
4. The tour partner is having interest of his business profit maximization,
Instead customer interest and care.
5. Travel partner hurried up and misbehaved while processing the visa and
Tour planning. 6. I complained to customer care of hcil.
6. There is no proper response of customer care and it seems that the
Customer care is favouring travel partner.
7. The email presentation continued since march 2018 till this date. But no
Concrete solution has come.
8. I am interested for usa tour for two person just like other persons who
Have completed tour.
There is neither proper response from customer care nor from travel partner.

* my name is dr. Vijya patel email: dr. [protected]@gmail.com

I need email address of mr. Gaku nakanishi president & ceo honda cars india ltd, to submit full email communication, as i believe that the administration is with customer oriented strategies. Please, help me in the matter.
Thanks.

Delayed my car by a week, didnt even tell me that my car will be late. Promised to deliver on 15th june but delivery on 22nd.

Disappointed by the service staff, the kind of response.

Mr. yogesh service manager didnt even accept his mistake and blamed it on my mother ( saying me that my mother said To deliver the car next day) for he couldn't deliver my car because there was no driver at the company.

He could have said sorry for the availability for driver instead of blaming it on me. And also could intimate me about the late delivery.

Sorry for the customer care and the car service center.