Honda Cars India Complaints & Reviews

Hi,

I want to register my complaint pertaining to delay in delivery of wrv car.

Booking reference number:10121

I have booked for a wrv, diesel, vxmt-as (Alabaster silver colour) on 29th sept 2017 at highway honda, rudrapur, bhubaneswar, odisha, a unit of aditya group.

They are playing with us and not giving us clarity on the car delivery.
Initially at the time of booking, the salesperson at the showroom did not say anything about the delay and now after around 1 month of waiting and repeated followups, they are still not confirming the date of delivery.

This attitude of honda sales personnel is not acceptable.

I have raised my concerns with the showroom manager too, but no response.

Kindly let me know how soon we can get the car delivery. Expect a delivery as soon as possible.

This episode shows honda company in poor light and if my concerns are not addressed immediately, i will be bound to withdraw my car booking amount which we have paid.

I also will not recommend honda to any of my friends and colleagues hereafter.

I am writing this email in anticipation of a quick response on the car delivery status.

Kindly call back on [protected] to reach me.

Regards,
Dr p. K pati
Bhubaneswar

Hlo, when i wl purchase wrv petrol varient.. Dat day i think that.. Its a best car... But now... Today... I think m unlucky to buy it... To much noise from suspentions... Very bad... Tata nano is better than ur wrv... After first long drive... Noise start and not in my car... Also in my friends wrv diesal... Models... Look at fb honda wrv owners page... Dere so many persons complaints about this... What honda is doing...

Hello sir

I would like to know that i got call from tata motors and they told me that ur resume has been selected. But before interview u have to pay security amount of rs 1150 which will bhi refunded to you in your training. This is not big amount so i send it. After 2 day i got call which is telphonic interview and after completing they told me that u have selected.
U will get ur offer letter and call ketter soon.
Today they send me mail inside which offer letter is there.
They told me that h will get ur security money back in ur traing.
After training ur confirmation letter will be give to u.

I would like to know whether it is fake or genuine.
I should go forward or not.
Please help me sir/mam

My name is ariz ajaz and i have a honda amaze car number up32hf9344..

Maine 6th oct ko apni car claim par diya tha or aaj 27th oct ko car pick karii but car me full satisfy wala kaam nhi hua hai..
Poor service...
Never ever saggest anyone to but any honda cars...
They are not to good staffs..
I lost my car body cover and car ki full matting khulii hue hai..
It make me sick...
Bakwas...

I dr mahesh gowda had left my car honda city car no ka 02me 1495 at your bangalore yeshwantpur service centre for service as well as problem w. R. T break slowing on 21/10/2017
They had not assessed the problem properly and only on my insistence after calling up the manager they assessed the problem and told me everything will be taken care off
But today i. E on 26/10/17 when i have come to collect the vehicle after their assurance that it is ready for delivery they have not replaced the problematic parking light but the normal headlight
I really doubt their professional ethics and conduct as i had consented believing them fully as they have not assessed and replaced the problematic light/ bulb
The persons involved in this are
Mr manjunath
Mr venugopal
Mr thomas
Except for thomas other two were very arrogant and unprofessional in their behaviour
The same has been updated to their manager mr thomas
This is for your kind information and needful action
Regards
Dr mahesh gowda
Phone:[protected]
[protected]@gmail.com

Hi,

I had given my car (Honda city vx 2017) for first service in ring road honda gurgaon, that time those # workshop guys stolen the sd card of digipad.
Now navigation system is dead. I had made communication with these duffers but no solution.

I will advice to all take precaution before giving car in service and imagine your are handing over your car to a gang of thief.

1- note down you bettery serial number ask to your service advisor to fill the sr no in ro form.
(It may be changed with old battery and you cant claim)
2- take out if any sd card is there in your car, it may be stolen by # and duffer people
3- note down the serial number of your tyre as well.
4- that is also possible in first and second service they will hand over your car after just washing out.

Following is the communication with these people:-

—
On sat, may 27, 2017 at 12:24 pm, preeti jhamb wrote:

Dear sir,

Greetings from ring road honda!

This is with reference to your feedback regarding your sd card misplaced from your vehicle. At the outset,
We regret for the inconvenience caused to you.

In view to this, we would like to inform you that our service manager (Mr. Deepak bisht) has been given 1000/- rs discount on service.
We solicit your kind understanding on the above.

For further assistance feel free to contact us.

Assuring you to provide the best of our services.


Sunaina
Asst manager - customer relationship

[protected]

—

From: israr ahmad [mailto:[protected]@gmail.com]
Sent: sunday, may 28, 2017 5:19 pm
To: preeti jhamb; ashok malik; deepak bisht
Cc: [protected]@hondacarindia.com
Subject: re: response the vehicle no - hr99ab5887

Dear all,

Thanks for update. Please don't dilute the facts, these are following

1- it was map (Navigator) microsd card not a media one

2- it was not misplaced from my vehicle but stolen during the service

3- mr. Deepak promise me to give best discount on new sd card not on service.

4- since the cost of sd card is very high (7600/-) so 1000/- (1000/- was communicated with me on cost confirmation only) discount is negligible and not acceptable.

5- i was agree on discount, keeping in mind the cost would be around[protected]/- and discount would be 50%.

This incidence create a fear and i am not able to finalize the check list before giving my car in service and on delivery after service. Would you like to advice me to take care my car wheels, stepney, battery and engine parts etc.

Regards

Israr ahmad

—

On mon, may 29, 2017 at 1:48 pm, deepak bisht wrote:
Dear sir,

Greetings from ring road honda!

This has reference to your appended mail and telecom we had regarding sd card of your honda car. We sincerely regret
For the inconvenience caused as per our telephonic discussion i gave you commitment to give you discount on sd card that’s
Why i offered you rs.1000 discount on sd card on goodwill gesture as you know sir we have always given you good services
In past when we have given you tyre replacement in goodwill we express our inability to give more discount on sd card
Request your kind understanding on the same.

We thank you for choosing honda cars and for communicating with us. We look forward our long lasting relationship.

Regards,

Deepak bisht
Service manager
Ring road honda (Gurgaon)

Contact no:[protected]

—

From: israr ahmad
To: deepak bisht,
Cc: [protected]@hondacarindia.com, preeti jhamb, ashok malik
Date:[protected]:12
Subject: re: response the vehicle no - hr99ab5887

Dear mr. Deepak,

I am thankful and appreciate your support in previous matter. But this time it look you are not ready to take any
Responsibility of stolen item but interested in transferring the onus on your customer.
If the sd card cost is inr 7600/- then 1000/- is not a big amount and giving discount of for such a small amount
Is not an appropriate support.

So it is not a solution of my problem. Can you provide a updated list of item customer should care or remove from the
Car before giving it for service.

@customer_relations honda please look into the matter, it is not correct to transfer the onus on customer of stolen part.

Regards

Israr ahmad

—
On mon, jun 5, 2017 at 10:00 am, customer relations wrote:
Dear sir,

We have gone through the contents of the trailing mail and wish to clarify to you incidences of losses at the dealership
Premises can not be undertaken at our end as any valuables needs to be taken care by the owners & the incidence of lost
Articles is beyond the purview of our intervention.

As the monetary refund or compensation is not possible in such cases by the dealership, they are offering benefits on
Goodwill considering value and relationship with you and tried all possible ways to cater to your satisfaction.

We request your understanding in this regard.

Kind regards,

Gaurav sharma
Customer relations
Honda cars india ltd.

—

From: israr ahmad [mailto:[protected]@gmail.com]
Sent: 0562017 12:05 pm
To: customer relations
Cc: preeti jhamb; ashok malik; deepak bisht
Subject: re: kind attn: mr. Ahmad

Hi mr. Gaurav,

I am disappoint with your mail. I would like to advice you to read mail trail once again. It was not my personal item
Or belonging which is misplaced during service but it was map sd card which is stolen, it was inserted by dealer's
Employee at the time of delivery and not handed over to me to insert it at my own. That is why it was my opinion it
Is an integral part of system. No one tell me to removed it before giving car in service.

The person who pick my car check every thing and not advice me to remove this sd card if it was required.

Mostly customer trust the dealership keeping in mind that they represent the company. Now my perception
Have been changed that we cant simply trust a dealer.

It is just washing your hand from issue. Though it is not big amount for me but the way my issue is considered i am not satisfied,
It is nothing but you are asking me to keep quiet.
Let me check other options including legal advice then i will come back.


Regards

Israr ahmad

—
On tue, jun 6, 2017 at 5:26 pm, preeti jhamb wrote:
Dear sir,

Greetings of the day!

This is with reference to the trailing mail regarding sd card of your honda city hr99ab5887. Please find attached the
Ro copy of your vehicle on 21.04.2017. We have also submitted our best possible clarifications to your good self on this concern.

We request your understanding in this regard.

Kind regards,
Preeti jhamb
[protected]
—

From: israr ahmad [mailto:[protected]@gmail.com]
Sent: 0962017 10:19 am
To: preeti jhamb
Cc: ashok malik; deepak bisht; customer relations
Subject: re: response from ring road honda-hr99ab5887

Hello preeti,

Thank for responding me and producing some evidence in your defense. If the ro copy is a base document in such kind of cases
I would be more careful in future, it happens because i simply trust you dealership what i should not.

The person visit to pick my car, started filling ro in reception area only without inspection of the car.
When i came down to receive and bring him in parking area, i saw he is filling form. It was asked by me how you are
Filling form without inspection.

I have two evidence in my support:

1) the security guard on duty that day in reception area, he saw him filling the form.
2) cctv footage you can see clearly, he is filling the form.

Other thing what support my claim

1- key chain - is market as cross while my both the key having key chain from day one. It was given by ring road honda only at
The time of car delivery. It means driver had not seen the key but update in his sheet.

2- battery no - no battery number is filled, only right sign is there, means bonnet was not opened by this person, but
Assumed by him that there is a battery in the car.

3- caska/avn/sd card - if you see the system of car there are two slot one for media sd card second for map sd card.
But in the form there is no map sd card column. It means slot was not checked but put the cross on sd card option.

4- fog lamp is market as yes and antenna is market as no while both are integral part of car model what i am owning comes
Fitted by the company, and both are present. Antenna is not removable by a non technical man like me.


It shows that the ro copy presented by you was filled before inspection of the car and the person who came to pick the car use
His previous experience or he was not aware about the item need to check in this model.

I hope it will help you to understand my point of view, the worst part of this conversation is you want to make me responsible
In this case while i am not, otherwise it was not a bigger matter if you really show willingness to support to your customer.

I have been spent my time costlier than sd card value, in writing the mails. We should reach at a reasonable agreement to
Close the loop keeping in mind, we have to continue the relationship in near future.

Regards

Israr ahmad

—

On fri, jun 9, 2017 at 12:55 pm, preeti jhamb wrote:
Dear sir,

This is with reference to your trailing mail, we would like to inform you that ro copy was filled by service advisor after
Reaching the car at workshop which was attached in previous mail. There is another pick up format which was given to you by
Driver at that time. Both are different. Ro copy is second cross check on inventory.

We seek your understanding in this regards.

Regards,

Preeti jhamb
[protected]

—

From: israr ahmad [mailto:[protected]@gmail.com]
Sent: 1362017 12:46 pm

To: preeti jhamb
Cc: ashok malik; deepak bisht; customer relations
Subject: re: response from ring road honda-hr99ab5887

Hello preeti,

I am thankful, at least you accept that there are gaps and leakage in your process. Driver and service adviser both are your
Employee and both the document pick up form and ro are your internal document.

The ro was filled in my absence and no communication was made by service adviser if there was a mismatch between pickup form and ro,
Why i should believe ro was filled fairly.

It is clear now onus goes to your dealership and you should take the responsibility and provide me new sd card.
I don't think there is a requirement of further discussion and clarification.

@honda customer relation : while your dealer accepting process gap, you should help to your customer in such situation.


Regards

Israr ahmad

—

On wed, jun 14, 2017 at 10:46 am, preeti jhamb wrote:
Dear sir,

This is with reference to your trailing mail. We would like to inform you that there is no process gap and leakage this
Is only a cross check or inspection to avoid further inconvenience.

We have already submit our best clarification to your good self.
Seek your understanding in this regards.
For further assistance feel free to contact us.

Assuring you to provide you the best of our solutions.

Regards,
Preeti

—

From: israr ahmad [mailto:[protected]@gmail.com]
Sent: 2162017 2:33 pm
To: preeti jhamb
Cc: ashok malik; deepak bisht; customer relations
Subject: [spam] re: response from ring road honda-hr99ab5887


Hi,

This is all rubbish now, you are giving false statement to cover up one theft incidence in your workshop during service.
If pick up form and ro having different information then, why not it should be considered as process gap.

Answer me

"if there was no sdcard available in slot, why not your service adviser call me and update"
Why it should not be considered as process gap? After getting irritating responses continuously,
I reached on a conclusion that i should see other option including legal action.


Regards

Israr ahmad

—

Preeti jhamb jun 21

To me, ashok, deepak, customer
Dear sir,

We have already submitted our best clarification to your good self.

Seek your understanding in this regards.

Kind regards,
Preeti jhamb
[protected]

—
Israr ahmad jun 21

To preeti, ashok, deepak, customer
Hi,

No, i am not agree and satisfied with your clarification at all.

Regards

—
Israr ahmad jul 4

To preeti, ashok, deepak, customer
Hello,

Finally, i decide to lodge a fir in my sd card stolen case in your service center.
It will give a fair chance to both the parties of explanation.

I hope your staff member and management will support.

Regards

Sir,

This is in regards to honda amaze - dl14cc4427 which i purchased from "prime honda patparguj" in 2016.

On 3rd october 2017 (Tuesday), my vehicle broke down on yamuna expressway. We managed to get it toed off to prime honda patpargunj.

On the same day we submitted the car and were told by "prime honda technicians" that only 1500 or 2000 rupees will be charged & rest (40, 000 inr) money will be refunded through insurance. I left the car there as i was assured i will get my car in 3-4 working days.

After 3 days, i was informed that i have to pay around 75, 000 - 80, 000 and only 40, 000 will be paid by insurance.
I had purchased a insurance through "honda assure insurance". It's a zero depreciation insurance, therefore i am entitled to a "full claim".

Policy no. - 2311/60008745/00/000

I have no count on the number of visits i have made to both the service centers. No one has been able to give the resolution time and i am shuttling from one place to the other. Already its been 22 days and still i have not got my car back. Every time i call/visit following people give me new reason for postponing the delivery (Sometimes some part is not available at company's end, sometimes the manager is out on vacation).
It doesn't take 22 days to repair or change a part.

Till date i have spoken with the following people at prime honda (Vaishali and patpargunj) service station :
1. Mr shailesh
2. Mr. B. K. Shrivastav
3. Mr. Mehra
4. Mr. Vikas (For insurance)

Despite visiting every week and calling everyone about an update every other day, nobody is being able to put a deadline to this. I don't understand why in every 2 days delivery dates keep shifting. The scenario mentioned above is frustrating and mentally disturbing. It is clear case of harassment against policy. Its a total attempt of fooling & taking advantage of the customer.

Brand name honda is a well known name and i would assume that customer satisfaction should be on your priority list considering that honda is serving an elite segment in india.

I expect that by escalating this issue to all of you would help in expediting this case and providing resolution on timely basis otherwise i would be forced to take up this issue with consumer forum as well as media.

Hope this mail will reaches to good people who can actually resolve my concerns. Kindly take necessary actions immediately.

Thanks

Mehendi sharma
Mehendi. [protected]@gmail.com

A city honda was purchased from m/s falcon honda, nashik in june 2017 with regn no. Mh-15-ft-8747 in the name of tamal sen. While purchasing, the dealer had issued a wrong invoice and later they did not provide correct original invoice even after several months. Excess amount collected through such incorrect invoice not yet refunded. Further, an tcs amount of rs 11, 000/- plus was also collected during purchase against which tcs certificate is required to be issued to the customer within 15.07.2017. Till now, i have not received the certificate. After several follow ups, i understand that they have recently remitted the tcs amount to the govt after more than 3 month which is also not correct from tax point of view. Complaint lodged vide ticket no 1-[protected] dt 26.09.2017 was falsely closed with a remark that sales representative met me and original invoice was handed over. This is a complete unethical way of closure of ticket. When again contacted at the toll free number, they said they will open the ticket and ticket number will be sent to me which never happened. One month is gone even with that. Several mails written to the dealer remains un replied.

M really disappointed with the services of honda, i gave my car to ace honda noida for service, and after the service m facing lots of issues in my car, like engine sound is loud, back door lock not working, front side power window not working properly etc etc.. I called to honda regarding this but no satisfactory answer received from there side, they charge me very high but give lower level service... I’ll raise this this to the top management for sure..

I buy honda livo on 20/10/2017 from pharande honda showroom nanded, but i face heating problem just 1 day so i tell him pls resolve my problem otherwise give me another bike but their person give me wrongly answer not give proper service and not replace bike plz don't buy livo or honda products very bad service provide honda.,
Saiprasad sontakke
[protected]

I m nishant sonekar i was purchased activa 3g since march 2017. Now my activa scoty very pathetic condition it's not ride good. I was purchased scoty from betul and l m living now amla in madhya pradesh. I was give the scotyin showroom for repairing but they not repair and i m not satisfied. And showroom manager tell me i m repair your scoty. So please help me.

Car number is gj06lb2002. Off driver side tyres bursts on very normal condition & at speed odd around 45 kmph, same happened with 3 tyres, tyre air pressure was normal 33, 37. Myself driving cars from last 20 years, earlier was proud owner of ford fiesta which is 12 years old & still with me, but now after honda incidence i am afraid of sitting in new car which is purchased 3 months back, my family lost all confidence on safety, i myself is also afraid, to bring back my confidence i need containment & permanent action with analysis, hope you will not come with reply that tyre quality was good, it was road or driving condition which lead to same. Over that i was insured with in site assistance which also took 8.5 hours to reach me. 267154 is my complaint number, need your quick & positive feedback in saving life's of proud honda car holders by acting in time & supporting customers with required solutions.

Hi,

I had met with an accident in kanpur and has submitted my honda amaze diesel car no - dl3ccc 3943 to body shop with pushp honda kanpur and i was told that car will be given back to me by next day but it did not happen and i waited for next day for 4 days in kanpur at my own expenses.
However i also informed them that i have a 0 dep insurance policy and they said everything will be taken care off. At time of delivery of the vehicle i was told to pay more than 5000 rs inr under various heads. After continuously telling them that it is a 0 dep policy they did not give me my car back and ultimately i had to pay the entire amount they asked for. Also i was told that once the do comes from the body shop they will refund back my amount if anything was due to me. This was on 03/10/2017. They told me that they will email me the do.
After comming back to delhi its been 20 days since today and after calling them every day they promise to call back in few minutes or tell to check my email but no email is there from their end. After calling them every day from last 20 days i am forced to mention here. I have been speaking to mr shekhar mishra - [protected] and mr sumit - [protected]
My question is - why is it taking so long just to send the do? If anything is not covered under insurance just let me know and since i have already paid for same everything will be all set. Or is it that they have pocketed the entire amount i had paid and now they do not want to send the do and refund back the money as they promised?
Please look into the matter and do the needful.
Emai - [protected]@yahoo.com
Note : i have all the receipts and insurance policy and can send to anybody looking in this matter.

This email is to address my grief regarding the automatic honda city i purchased from arya honda, ballard estate mumbai in march 2015. There is a manufacturing defect in the car which causes flooding in my car with one heavy shower and no floods on the roads. This is happening from the first year of purchase and my car has gone to the service centre in dockyard road, mumbai 4-5 times for the same issue. Every time i am given a new reason for this and they assure to have fixed the problem but the flooding continues. They refuse to give me in written that it won’t happen again. My car is flooded again and i am fed up of the false assurances by honda service centre. The metal parts under the seat have also started to rust because of this. I have gone through enough grief dealing with the ppl at honda all these years. It’s the worst after sales service i have seen. I would request some one to look into the matter immediately and fix my car and replace all the rusted and damaged parts coz of this issue or else i will have to take a serious action this time.

The director[protected]
Honda cars india ltd.

Dear sir,
I regret to inform you that i am completely unsatisfied on your service. Your service centre is completely failure on repairing my new car on a time span of one month.
I have purchased the brv amt car from b d automobiles pvt ltd. At nh 6, salap, howrah -711403 on 29.09.2016, which was delivered to me on 29.10.2016. On sept 22nd, 2017 my car suddenly got breakdown. At your service centre it was spoken that the oil filter has to be replaced as at the time of last fueling my car there may be some mixing of water in oil tank, for which it was happen. I agreed with it, but till now it hasn't been replaced by your personnel.
I am a businessman and very tightly scheduled person. The car is very much needed for my business and it makes huge monetary loss to myself. One month has been passed, till your personnel can't be able to predict any specific date on returning my car which is at your service centre now till 22.9.17. As per him the oil filter is to be replaced from korea... But till now he hasn't find it.
Honda is a class i renowned company, but if we have such a service from you how can i depend upon you in future. I need immediate replacement of my oil filter and resume my car service. My car details are as follows:
Brv 1.5 v cvt (I-vtec)
Chasis no: makdg183hg4001315, engine no: l15z13104817

Please treat the matter as most urgent. Your kind cooperation is highly solicited in this regard.
Thanking you,

Yours truly,

Sunit bose
E mail: [protected]@gmail.com

Hi. I have purchase the honda city in august 2016 from arya honda bhandup, mumbai. (Mh01-ch-1328) in october we face the issue with startup, it was jump start and we sent to the service center and they said there was a leakage and its fixed. But we face the same problem for 4 to 5 times again. This time the service center came up with the leakage through the honda connect device, so we decided to remove the honda connect. But still facing the same problem. We are having this issues from the start, everytime we have to jump start the car and send to the service center. They are not able to fix the car. I believe it is a manufacturing defect.

Policy no.3001/ha[protected]/00/000 dated 15/09/2017
I have purchased a honda city vxmt (I-vtech) model car on 15/09/20107 at a cost of rs 13.83 lakhs from muthoot honda dealer at kollam. I have insured the car under honda assure insurance and opted for road side assistance scheme also by paying the prescribed premium. The first free service was due at 1000 kms or 1 month whichever is earlier. But within the running in period itself on 02/10/2017, even before the first service, the front right side tyre of the car got punctured and on examination it is found that the tyre has got a tear in its edge. At the time of the incidence, i was travelling with my family at a nominal speed of below 50 kms per hour as advised by the technicians since the car has only covered about 900 kms and was still within the running in period. I have called the road side assistance toll free number then itself, but didn’t get the service in time. So we our self had to replace the damaged tyre with the spare tyre and proceeded to kollam.
On 04/10/2017 i brought the car for first service at muthoot honda, kollam and reported the complaint to the authorities to replace the damaged tyre. But the authorities refused to replace the tyre stating that the damage was occurred due to the careless and rash driving from my part. I was informed that the complaint was forwarded to bridgestone company, the manufacturer of the tyre and they also refused the claim. It may be noted that the car has only covered 900 kms and i was driving the vehicle at a minimal speed as the car was still within the running in period. The tear of the tyre has happened only due to the inferior quality of the tyre.
The incident honestly spoiled my good will on honda company. Under these circumstances, being a bonafide customer of the renowned company like honda i request you to positively consider my complaint and to replace the tyre to compensate my loss.

I purchased above car from your dream honda - jivan jyot motors - surat on 11/05/2015 car reg no is gj05jl5493

Car has defective gear system and low average and very fragile and feeble color coating. Gears are so hard that it may cause accident.

I have lodged complaint about this defect since beginning and at the time of each of three services - but no response

Sometimes feel that i have been cheated and delivered a reconditioned car instead of brand new car

Asit khandwala
Surat : 20/10/17

On 7th october i gave my car for servicing and some damage repairs to lally motors pvt. Limited, patiala, punjab. It's been 13 days, today being 20th, i haven't got my car. They are postponing the delivery of car since 6 days. Now when i called them, they are saying they'll give it on 20th. It's been very long time. Servicing never takes so much time. I am afraid that they might do something wrong. Poor service from my favourite brand.

To date: 19.10.2017.
The directer
The honda car india limted,

Sub:- frequent problems, manufacturing defect,
Dear sir,
We have purchased honda city car on registration no. Ts 09em 4595. Dated: 16.05.2016, immediately after second service (Km covered 52360) we found some noise from the engine and we complaint to sundram honda service center, hyderabad, they rectified and replaced front drive soft with free off cost because our car is within warranty period.
Again we found some wobbling noise from engine at interior village, nalgonda district, we got rectified it temporarily from local mechanic, later we handed over to authorised service centre sundram honda, hyd. On 28.09, 2017. They said diesel is adulterated (Mixed with kerosene) we have got tested but diesel is in good condition, later they said that engine wire got damaged, so it should be replaced with the new set, till then our car is at service centre and haven’t rectified the problem yet.
On 18.10.2017 we called to service canter, they said spare part is to be received from the company.
Still our vehicle (Km covered 20000) is in warranty so kindly rectify the problem permanently by replacing the wire with the new set with free of cost and relieve our tensions. (If not then we will hand over the car back to you by giving the market price back to us)

Regards,

Yours truly,
Madanu mariah
[protected], [protected]