Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

In pune at an atm while withdrawing cash the screen showed that the money was dispensed but no money came out of the atm. Immediately within minutes we complained to the bank in writing complaints. [protected]@hsbc.co.in. The bank assured us that they would check and come back. They registered the complaint areef (Kmm19238997v25690l0km). Now after their investigation the bank is saying that the customer shall pay for the amount that was supposedly dispensed because the atm provider told them that the money was dispensed. I feel cheated and donot know how the bank can do this for a customer who is 20 years old customer. The complaint was investigated through jan - feb and march and i patiently like a good customer trusted them that they would really take action and refund me the amount back. The internal hsbc ombudsman also maintains the stand that money was dispensed. I told them that this is untrue. I eventually asked them a simple thing. Every transaction done on an atm does have a video associated with it to guard against any false or fraud. I just simply asked the bank to provide me the video when the money was dispensed in case we are claiming the wrong thing. The bank i feel did not do any enquiry in this nor has it provided me with counter evidence. As for me i need to get my money back. This is outright cheating. My trust of so many years is broken. I will be shortly proceeding to close my account because i donot know when they will say that a transaction has been done on your account and that you as a customer will have to bear the expense. They are also brazen about it from the last call i feel. Please help. I donot know really what to do. Please email me on [protected]@outlook.com

Sir,
I was holding the credit card of hsbc bank period from 2006 to 2011. Due to some unwanted circumstances i was settled the account which is shown as settled cibil records.
The account details are as under.
1) a/c no.[protected]
Now i would like to go for full closer of this a/c and get update in the cibil with removal of settled tag.
Kindly let me know the amount payable to close this account.
Thanking you sir

Dear sir/madam
I am davendra sharma an iim-k pg graduate. I am a victim of hsbc fraud. They have issued credit card on my name to someone else and finally my details were on cibil and i faced uncounted problems in my personal life due to this. Finally after 8-10 years of struggle they have accepted their fault and removed my name from cibil but i had suffered financial and personal loss due to this. I had to take a guarantor for my home loan despite the good financial record. There was an unexceptional delay in registry of my home due to this. I myself, my family and my friends suffered due to this. Bank has given me threatened calls and they had insulted me during my office time even they were wrong on their part.
I request your intervention to recover my loss incurred due to the blunder of big bank hsbc bank.

On Oct 18, 2017 07:09 PM, I swiped my HSBC card at a Cracker shop for the sum of 2940 INR.
But, due to network issue, i didn't get any message to my mobile as well as printed receipt from the shop keeper.
So, I assumed transaction got failed.
Then, I swiped my SBI Card for the same amount. Transaction went successful.
After 10 mins, I received message from HSBC that transaction was successful for 2940 INR and the transaction ID is 005002.
Now, i need refund as a dispute. Kindly help me.

Hi,
Last month i tried buying some itwm of worth amount 38000 from amazon using hsbc credit card and made it as emi but after an hour i cancelled the item so as per rule i got a message from amazon that the amount i had paid will be back to my hsbc account. Again i got confirmation that it has been added to my hsbc card. Then i purchased the same again from hsbc. So basically i had spent 38000 from credit card that too in emi of 2 years selected at time of payment. Now i got credit card statement for last month and here its showing 38000 fro three times which has made my bill amount of 127000 whihcincluded some of my purcase and then 38000 for 3 times. How come hsbc is charging thrice the amount i had invested once. I rechecked amazon and confirmed on one purches i have done other had been payed back to hsbc once i cancelled the product. I am in delimma. This is really giving me unwanted trouble and tension

I have noticed that they are applying gst to every swipe and every service. When they can only apply gst if the customer is late on the payments. Even after complaining the issue its not getting resolved. Further more i am unable to make the payment thru NEFT since it shows a messgae that eighther the name of the beneficiary or IFSC code is incorrect. Every month i have to delete the same info and reupdate the same thing. They have also charged me with pre payment penalty after clearing the payment. When i was assured on 4th dec while making the payment that they have calculated the miscelleneous charges and tge payment m making would clear tge whole outstandibg balance.
Please look into this matter at the earliest as i feel that they are taking advantage of gst in accumulating additional money from the customers.

I am holding credit card ending with 8754
There has been fraudulent transactions of inr 50, 3000, 5000 without an otp
Merchant name shows as google ad services
Even i haven’t shared my details neither i have given my credit card to somebody

How can my privacy be at risk
I haven’t faced issue with any of my other bank credit cards

How come my card details can be sent third person and he can do the transactions even without an otp

Also i didn’t received any reply even after mailing to complaint email i’d of hsbc india

Hsbc india is now bcom a worst bank.in hsbc-india, i had called to customer care but alway unable to connect to the executive thats the major issue in hsbc about customer support. After few days later i tried and when it got connected to executive of customer support then i shared my concerned about my emi and other issue in credit card suddenly the executive got angry, so much short temper executive it was and he abused me in hindi very bad words.
I had complaint in hsbc india but they blamed me and i got shocked, so much fake fraud people are working in higher level. I have the recorded call audio with me. Serious action must be taken against this.

Hi,

I am really frustrated and hence resorting to lodging a complaint against hsbc. I have been a hsbc credit card customer for over decade and i have lately realised that my cheques are not being credited on time. The usual time frame for any cheuques to be credited is around 3-4 days. The due date of my card is end of every month and i drop my cheques around 21st or 22nd or 23rd of every month. The cheques are being credited my account but surprisingly they are being credited after my due dates or very close to the next bill generation dates.

I let it go for a while thinking that it might be an temp issue but i have realised that its happening almost every month.

I have dropped cheques in hsbc drop boxes hoping them to be cleared on time and i seem to be fleeced by hsbc due to late crediting of my cheques.

I have spoken to the complaints team (Atanu) and was advised to drop cheques in person and take a receipt everytime. I asked them if they are trying to convey that their atm drop box service shouldnt be used as its unreliable. They haven't responded to my question and kept on insisting that i should only drop it in person and take a receipt.

My question is if a drop is put in place then that is for public convenience. Not everyone can get up every time and make a visit to the bank to make a cheque deposit and take a receipt. The drop box is supposed to be used for a purpose.

I have had no concrete answers from them and seem to be going around in circles. The late fees and finance charges keep piling up and i seem to be paying them with no solution in place.
This has caused me a lot of mental agony and stress and hence i had no option to but to write in to you hoping that i would get some sort of help out here.

Looking forward to a response and expecting help.

Regards,
Asad

Rishabh jain #fraud #cheater #wrostbanking #creditcard #latefees #hsbc #hsbcindia #hcbccreditcard
#saynotohsbc #defradure

My credit card bill of sep-2017 was 3959.09, minimum due was 197.05 and due date was 07-oct, i had paid 3959.00 rs on 4th-oct-2017 before due date.

Now they charge me 472 as a late fees for just 0.09 paisa.
More over if i have paid my minimum bill which was rs 197.05 before due date, how they can charge late fees on that

400 - late fees
72 - gst

Now when call them they said, we are not able to do anything in this case you can close your card after pay all remaining amount and you have to pay this charge at all

I already spend rs 100 for calling them on their customer care number and got no resolution from their side, they are making their customer fool by applying unreasonable charges on monthly bills.

Dear team
I am really hopeless about the services of hsbc credit card. At first my limit was rs.37000/. I am using this card so much. And after that an absurdly bill charges are continuing. They are cheating me continuously. I have given a lot of request but got no reply from hsbc credit card team... I am really hopeless... I think they have full ideas about the cheating techniques.. I recommend everyone that "dont take hsbc credit card. It will finished you".
So i request consumer team to do needful for me. And take some needful step against hsbc credit card.
Sourav pathak
[protected]

I got a call from hsbc cc executive and she told me that my card will approve, what i have to do i have to give some documents like pan card, aadhar card and bank statements.

After given all document and without any verification i got a mail saying that "dear customer,
We thank you for your interest in the hsbc credit card.
As you may be aware, we process credit card applications of customers based on our internal credit policies and adherence to specific terms and conditions.
After having carefully evaluated your documents, we regret to inform you that we would not be able to issue you an hsbc credit card as your credit profile is not in line with our prevailing lending policy.
Please note that if you have applied for an add-on card, then it will not be issued either.
If you wish to re-consider us in the future, you can apply after six months, with a fresh application form and supporting documents.
We also request you to visit our website www.hsbc.co.in to know about our other products and services which may be of interest to you.
We hope to serve you in the future."

Seriously?

I have aplly for hsbc credit card through representive with full documents on last 10 days., i have also done verification by bank but i have not recive any credit card. I have given all enquiry on my mobile phone. Please send my credit card as soon as possible., mob no. [protected], mail - [protected]@gmail.com
Pls do necessary action at the earliest please

I have used a cash on emi facility from hsbc of rs 58, 500 two months back.
Now i have requested to foreclose that amount from hsbc but they have charged me gst of 2028.78 rs on the interest (Reversed back) which should not have been charged only. Please sort this out asap as i have to pay the bill.
I have complaint to hsbc regarding the same but no help from their side.
Without intimating to me they have closed this request.
Sr no of that complaint:-[protected]

I have done transaction form credit card to flipkart merchant and immedictly cancelled it.
From merchant side i got arn number, but when i contacted bank regarding same they are saying we are not able to pull details based on arn number

Transaction amount 61277
Arn number -74766517265737548974640, 74766517265737548974632
Its been 20 days but still refund is not done on bank side

Below mentioned credit card details not belongs to me and i never applied hsbc credit card, but it is showing in my cibil report with some over due, because of this my housing loan got rejected

So i need a compensation to buy the house rs - 30, 00000/- from hsbc,

Below is my account number please transfer the same [protected]

Hsbc
Member name

Credit card
Account type

[protected]
Account number

Individual
Ownership

Account details

Credit limit

15, 000

Rate of interest

42.00

High credit

1, 20, 801

Repayment tenure

-

Current balance

34, 068

Emi amount

-

Cash limit

6, 000

Payment frequency

Monthly

Amount overdue

34, 068

Actual payment amount

7, 000

Dates

Date opened/disbursed

[protected]

Date of last payment

[protected]

Date closed

-

Date reported & certified

[protected]

Payment history (Upto 36 months)

Payment start date

[protected]

Payment end date

[protected]

Days past due (No. Of days) or asset classification (Std, sma, sub, dbt, lss)

Dec

Nov

Oct

Sep

Aug

Jul

Jun

May

Apr

Mar

Feb

Jan


2015

2014

2013

Collateral

Value of collateral

-

Type of collateral

-

Default status

Suit filed/willful default

-

Written off status

-

Written off amount (Total)

-

Written off amount (Principal)

-

Settlement amount

-

I have been charged annual fees for may card [protected] when i have been given no such card. I had requested replacement two years back and still have not received my card.
Secondly for past three years i have been requesting my flat number change from a-202 to a-302 which i filled the form and sent via post email to their office but still no action taken.

Kind attention: mr. Stuart gulliver, group chief executive, hsbc holdings plc
Kind attention: mr. Alan keir, chief executive, hsbc bank plc
Kind attention: mr. Antonio simoes, chief executive officer – hsbc bank plc
Kind attention: mr. Stuart milne, chief executive officer – hsbc bank india
Kind attention: ms. Alison cribbes, executive complaints manager – hsbc bank plc
Subject: deficiency of customer service by hsbc chennai operations - non-implementation of irr’s for floating roi type of existing home loan customers vide rbi notifications on mclr revisions that occur every quarter.
Respected sirs/madam,
This email is in reference with the customer’s complaint filed with the representatives of hsbc bank crbo, india as well hsbc grievance redressal mechanical system towards the aforementioned irregularities with these following officers as listed below:-
Mr. Santosh anand, vp & nrcm – rbwm, hsbc crbo dated 27 june 2017 (Refer file #25) via customer’s registered email.
Mr. Krishna raja j, nr advance rm – rbwm, hsbc crbo dated 28 october 2016 (Refer file #6) via customer’s registered email.
Mr. Praveen chandna, svp & regional head (South 2) – rbwm, hsbc crbo dated 31 october 2016 (Refer file #9) via customer’s registered email.
Ms. Maya via hsbc service acknowledgement form vide ref. No. _ /a/450230 dated 13 march 2017 (Refer file #13) by visiting hsbc crbo office.
Inm complaints hsbc, india vide ref. No. [protected] – rco (Kmm18000214v43750l0km) dated 17 march 2017 (Refer file #15) via customer’s secured mail net banking account.
Hsbc chief nodal officer vide ref. No. Cccbo/jm/[protected] (Kmm18471547v77928l0km) dated 2 august 2017 (Refer file #29) via registered email.
The customer informed that he is yet to get action from hsbc india towards his various complaints referring with rbi instructions to banks on irr implementation of mclr revisions towards existing customers of floating roi home loan account holders.
None of these hsbc officials showed interest to display service by establishing required action to redress the customer’s query for updating of emi revision to effect irr implementation in customer’s floating roi home loan account based on rbi’s notification of mclr revisions that occur every quarter. Instead, they replied with standard information to the complainant by copy/paste of hsbc bank’s policy instructions.
The customer summarizes the hsbc answers by requesting for further clarifications to the queries as given below:-
Query 1:-
All hsbc authorities have clarified that “a revision in the applicable roi will lead to a revision in the emi or the loan tenure at the bank’s discretion”.
The customer states that roi has been drastically reduced from july 2016 to current period from this lender’s initially availed loan interest @ 9.5% during april 2016. But, hsbc authorities have been consistently failing to amend emi revision implementations so as to update irr’s in floating roi existing home loan customers vide rbi notifications on mclr revisions that occur every quarter.
“the customer requests to implement emi revisions from july 2016 in his home loan account as well adjust the difference of the amount in his nre savings account”.
I) the customer points out once again “why hsbc officials are vehemently denying to make amendments on the customer’s recurrent pledge when the condition applies that “a revision in the applicable roi will lead to a revision in the emi or the loan tenure at the bank’s discretion”?
Query 2:-
The customer made several requests to hsbc officials through all modes (Registered email, phone banking, secured mail through net banking account as well as visiting branch office) to make amendments of irr in his floating roi home loan account. The customer stated several times he is not interested on hsbc standard/industry practice of keeping loan tenor reduction in his home loan account.
Ii) “why all the hsbc officials failed to take action on the customer’s constant pleas to implement his preference on keeping emi revisions instead of reducing loan tenor that occur every quarter”?
Query 3:-
The customer states that he had never received any automatic updates on effected changes of loan tenor reduction realization in his home loan account via official communication (Registered email or letter or sms) till date.
Iii) why hsbc bank deliberately failed to exhibit accurate information on its products/services to existing customers for automatic updates on effected changes of loan tenor reduction initiated to existing customer’s home loan account?
Query 4:-
The complainant regrets that hsbc cno office stated that an official request has to be placed by customer in order to get information of amortization schedule for finding out loan tenure reduction and balance outstanding updates in customer’s home loan account (Refer file #29). The customer pointed out that “it is the duty of hsbc bank to display accurate information to existing home loan customers (Implementing irr updates of effected loan tenor reduction changes thru’ amended mclr revisions that occur every quarter) when a notification is served by rbi on behalf of the union government of india”.
Iv) “why hsbc bank did not alert automatic update messages of amortization schedule to existing home loan customers based on rbi notification to update implementation of mclr revisions that occur every quarter”?
Query 5:-
The customer strongly condemns the hsbc rm falsified statement dated 16 march 2017 that “since the bank has not received any communication from you on the emi amount or the tenure reduction as per the bank process we have given the benefit of interest rate reduction by reducing the outstanding tenure accordingly (Refer file #14)”. The customer requests you to refer file #13 for visiting the crbo on 13 march 2017 to make amendment of emi revisions by updating the implemented irr in customer’s home loan account.
V) “why hsbc representative provided false statement to the customer thereby denying to take effective action on the requested complaint since 18 august 2016 (Refer file #3)?”
Query 6:-
The customer strongly condemns the hsbc official’s falsified statement dated 27 june 2017 that “ i am sorry to hear that you continue to remain dissatisfied with our policies and procedures, however i would like to convey that the bank’s position remain unchanged in this matter (Refer file 25)”.
The customer explains that he is dissatisfied with hsbc officials incompetence on banking rules, regulations, policies and directives from rbi and bcsbi for not establishing the required action on complainant’s various queries registered via first mom (Refer file #18) and as well as deliberately denied to give confirmation via email for conducting second mom on customer’s email request (Refer file 25).
Vi) why hsbc officials give falsified statement instead of taking effective action on customer’s legitimate complaints on all queries? For example “amendment of emi revisions in customer’s floating roi home loan account when the condition prevails”.
Query 7:-
The customer strongly rejects hsbc cno office statement dated 2 august 2017 that “we clarify that the mentioned home loan was disbursed on 20 april 2016 vis-à-vis your claim of 15 april 2016. The cashier order (Co) was submitted to the co-applicant on 21 april 2016 and subsequently, the said cheque was cleared by hdfc on 25 april 2016. We advise that the interest accrual begins from the date of disbursal (I. E. 20 april 2016) which was duly informed to you”.
The customer states that the cashier order was actually given to the co-applicant on 21 april 2016 after banking hours which means the cashier order would be presented for clearance only on next business day i. E. 22 april 2016 and the co-applicant deposited the cashier order in hdfc bank, old washermenpet branch on the same day during banking hours. Finally, the cashier order got cleared only on 25 april 2016 after a delay of four days (Refer file #23). “the customer is not responsible for this delay on the part of bank and is not liable to pay the interest for the period from 15 april 2016 to 24 april 2016”.
Vii) why hsbc bank levies excess interest rate when the borrower did not avail the loan amount for the period from 15 april 2016 to 24 april 2016?
Query 8:-
The customer states that hsbc cno office statement dated 2 august 2017 (Refer file #29) did not answered on the complainant’s specific query of “missing particulars of loan tenor reduction update and balance outstanding amount owed by the borrower (Refer file #26 query 3) in the issued loan repayment certificate (Refer file #17)”. The customer points out that the interest rates are drastically reduced in the past one year due to rbi notification of mclr revisions that occur every quarter which were not mentioned in the loan repayment certificate of availed floating roi home loan customers.
Viii) why hsbc bank displayed incomplete information on the issued loan repayment certificate (Missing particulars of loan tenor reduction update and balance outstanding amount owed by the borrower)?
Query 9:-
The customer states that hsbc cno office statement dated 2 august 2017 (Refer file #29) did not answered on the complainant’s specific query of “variable emi calculation chart for 10 years loan tenor period (Refer file #26 query 6 and file #99)”. This query is raised with respect to rbi notifications of mclr revisions which has been drastically reduced from the customer’s initially availed home loan rate @ 9.5% from april 2016 to current period @ 8.55%.
Ix) the customer requests to provide variable emi calculations from july 2016 to current period in respect of rbi notifications on mclr revisions to banks to implement irr in floating roi home loan availed customers for comparison of standard deductions made by hsbc bank @9.5%”
Query 10:-
The customer states that hsbc cno office statement dated 2 august 2017 (Refer file #29) did not answered on the complainant’s specific query of “sent mail link option is not available in customer’s net banking account (Refer file #26 query 5)”.
X) the customer requests hsbc bank to provide sent mail link option in customer’s net banking account so that they have a facility to record their messages history communicated with relevant authorities on their file.
Query 11:-
The customer states that hsbc cno office statement dated 2 august 2017 (Refer file #29) did not answered on the complainant’s specific query of “display of home loan account details in customer’s net banking account (Refer file #26 query 3 option 3)” for viewing of their loan tenor reduction status and balancing outstanding updates. “the customer requests hsbc bank to provide home loan account details by merging with their net banking accounts”.
Xi) why hsbc bank is not displaying essential information on customer’s home loan account details by merging with their net banking accounts?
Query 12:-
The customer strongly rejects hsbc cno office statement dated 2 august 2017 that “further during a telephonic conversation with mr. Praveen chandna (Regional head and senior vice president – chennai branch), he attempted to understand your expectation to resolve the complaint. However, you declined our offer for a service gesture and informed us that you have no expectation and was highlighting the above issue for the benefit of the other hsbc customer (Refer file #29)”.
The customer states that this statement is utterly false as he requested mr. Pc to make an appointment schedule for further discussions to resolve the issues via second mom which was denied by mr. Sa (Refer file #25).
Xii) why hsbc cno office gives false statement as no such incident occurred?
Query 13:-
The customer requests hsbc bank to send notification messages of home loan products as well as services via customer’s registered email or by sending thru’ official letter instead of sms communication. The customer rejects hsbc statement that sms will continue to remain the preferred mode of communication from the bank a stated in your home loan contract as well as on our website for change in roi (Refer file 25).
The customer states that sms mode is an unconventional method and is ineffective to retain its messages history for longer duration.
Xiii) why hsbc bank choose unconventional methods as preferred mode for communicating with their customers to display essential notification updates?
Query 6:-
The complainant strongly rejects the hsbc official’s inconclusive statement on contrary with customer’s legitimate claim dated 27 june 2017 that “on receipt of your email, we have once again reviewed your concerns and we are satisfied that we have made every effort to handle your requests and resolve your specific queries regarding our policies and procedure. We understand that you continue to remain dissatisfied with the clarification provided but we must advise you that this is the bank’s final position on these matters. We have tried our best to serve you, however it is clear that you remain dissatisfied with our services. You will appreciate that either the customer or the bank can choose to end a banking relationship at any time. We respectfully ask that you consider whether hsbc is the right financial services provider to meet your particular banking needs and in the event you decide to decline our services, please be assured that we will support your decision and provide assistance wherever possible. We trust the above clarifies your concern and please consider this as the final communication from the bank in this regard.in view of the multiple communication sent by us in the past through various channels (Emails, calls & personal meetings), we inform that we will refrain from responding further on the same matter (Refer file #25)”.
The customer states that hsbc officials are purposely denying this complainant’s legitimate claim by issuing such inconclusive statement thereby denying to take action as well put blame on them willfully. The customer has discussed these issues with them several times over phone, email and face to face but was deprived of. On contrary to these incidents, hsbc officials intentionally delivered such messages by evading from the scenario (Responsibilities).
Xiv) why hsbc officials are neglecting to take authenticated action on this complainant’s valid claims?
The customer requests the hsbc headquarters office to give valid response on the above queries as early as possible.
If hsbc bank fails to do so, the customer may be forced to escalate the above subjected criticisms with banking ombudsman for further action as well to initiate these issues before a court of law on the aggravated topics.
Under these circumstances, this customer requests an early response officially pertaining to the abovementioned queries.
In the light of abovementioned events, the customer is looking forward for your valuable action in these subjected concerns as early as possible.
Thanking you,
Yours faithfully,
Balaji napa
+91-[protected]

Attachment enclosures:-

1) hsbc gce email. Zip

I am deepak khandagale availed loan of rupees 12000 from hsbc on20/03/2006. The last installment was paid on 27/12/2008 as settlement of the loan. It was the responsibility of same bank to issue me no dues certificate. Till date they have not issued the same and showing my account active having outstanding of 6967 rupees. It total negligence on their part making my credit score poor in cibil. Why such harrasement is the bank doing. If they are willing to extract more money from me. I want this account closed immediately by the bank and show zero balance.

Extra charges and late fees was charged without intimation for my hsbc credit card. Hsbc did not send messages with due date. Only bill generation messages received in couple of months. I dont know the bill due date as it was not communicated by hsbc in messages to registered number. Additional 750+taxes were charges for last two months in the name of late fees. Upon complaining the hsbc customer care making me hold call for long time and transferring to one another. And not resolving the issue or not providing the complaint number also. I want to close the card but next day again 750 +taxes charged this month as late fees. Bill amount was nearly 2000 rs. But extra charges in bill is also around 2000. I ended up paying 4213 this month.