Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Hsbc india is the worst bank in india. My friend is having a horrible experience with hsbc right now. You guys have no clue what customer service is, your people lie, promise to call back and never call back. Your departments don’t talk to each other and a problem has to be explained multiple times to multiple people. Your people in gurgaon branch are terrible. They promise something and then don’t act on it, even if you give a written request, forget a verbal one. If you ask for a call recording, they cant give you that. Your people are not ready to believe the customer when the customer says they did not receive a call. For the same issue 4 different people will tell you 4 different procedures and 4 different timelines. If you don’t value your customers why keep the bank open??

Respected sir
I have been cheated with $1960 on 8th july through a fraudulent transaction made online at midnight around 2:20 am. I neither shared otp nor i have provided card details to anyone. As at that time the card was in my possession only. I instantly made a fir in nagpada police station mumbai. (I was there for some work but i belong to delhi).in first instance that told the merchant has accepted the payment, second they told that they're working upon it and it will take 45 days. Now on 21st july they called and guided that this would take 50 days. My trust in hsbc has shattered like anything. Even i tried to write to delhi ombudsman but they didn't bothered to even revert over email. The hsbc card ends with 1952. I request for a refund as i haven't shared anything related to card to anyone. Even i didn't used my card for the last whole week before the incident. Then how come the things can be passed on from my side. It shows shear security lack from hsbc.

Hello sir/madam,
i have done one online transaction from debit card on 6 June 2018 3:25:55 using IRCTC of INR 95.00 for tain ticket booking, but i dont get any tickets for this and i got failed transation message and my INR was debited from my '[protected]' hsbc account of andheri branch. so i request you to please give me my amount of INR 95 refund in my account

Hello,

This is regarding non delivery of credit card that i had applied for.
I had applied for hsbc credit card, in last week of may, still i had not received my credit card yet. The courier was sent by bludart services, they tried to deliver that card to my home address but as i was in office during 9am to 9pm. I could receive it. Awb no - [protected]
When called multiple times to hsbc, got replies that its with bludart courier, when called to bludart they replied that call hsbc bank as that courier is not with us.

Hi
I am Unmesh S. Kshatriya

Credit card no : [protected]
Yr 2007
had settlement and paid the due
need the Closer letter
it affects my credit score
please remove it from credit score also
& give me clearance letter

Pl mail me on
Email - [protected]@gmail.com

Dear Sir, There is a fraud online transactions made using my HSBC bank credit card xxxx xxxx xxxx 4384 of Rs 4782 to Tkd Ch 4club on 23/05/18 at 23:59 hrs. The transaction was not approved by me. In the mean while when I received the payment advice from bank, I called up to the bank customer care executive three times regarding this issue to stop the payment to the merchant immediately but they didn't help me out. As you know that settlement of online pay take two to three days’ time to get credit in merchant's a/c. I requested HSBC again and again to stop the settlement. They asked me to raise the complaint through dispute service only. They are also not ready to take my complaint. Still we are having enough time to stop the settlement. Please help me out.

Sir,

My complaint New Delhi HSBC bank governor dr. Paul Larry against.hsbc bank governor dr.paul Larry email send me your email has been won $1000, 000.00 USD ice lottery prize. Your full name, bank account details, home address, scan copy I'd proof, father name, mother name, current per annual income HSBC bank send.i all documents and my personal details, bank account details send new Delhi HSBC bank. HSBC bank governor email send me first bank charge fee 22, 850 rupees HSBC bank account deposit koro next your bank account 6 crore 41 Lakh rupees transfer hobe. Cheater and fake bank .please HSBC bank governor name: Dr.Paul Larry ke immediately arrest korun my request. HSBC bank address: Main branch, new Delhi no- 25, barakhamba road, new delhi- 110001. if i prize winning first free my home address $1000, 000.00 send hobe but hsbc bank first bank charge fee want 22, 850 rupees. Cheating and fake bank .please immediately hsbc bank governor Dr. Paul Larry ke arrest korun my request.

Below is my email to hsbc nodal officer which still not resolved.

Dear prashanti,

This is with reference to several complaints raised earlier regarding disputed transactions on my hsbc credit card.

I am writing this mail regarding disputed transactions of inr 30000 happened on my hsbc credit card number [protected].
On 6th nov 2015 when i was on the way to office my wallet is stolen which had hsbc credit and debit card. I realize it and immediately tried to block the cards. The hsbc credit card block process took to much time and during that time above transactions happened.

Hsbc bank card block process is not quick and smooth because it ask for several security questions and put customer in trouble.

I want to know how these transactions happened since i got chip based at end of the october 2015 and also want to know what investigations hsbc has done who made me liable to pay these disputed transactions amount.

While selling card to me hsbc told me it is protected with fraudulent transaction insurance but when i called hsbc executive she told me we will not file insurance claim.
Hsbc as financial entity can do investigate what happened in this matter and can check necessary cctv footage for finding frauds.

I am honest and good customer of hsbc since 2013 and always made payments towards my card and loans and never defaulted. Please check my track record at hsbc and in cibil also. But these transactions amount is now compounded to inr 48200 which is very big amount to me. I am not liable to pay this amount because i have not done these transactions.

I have communicated with hsbc executives several times but didn't got resolution. Please provide solution to me i have suffered a lot in this process.

I have also attached police fir to this mail.

Regards
Vijay khambe

In spite of repeated requests since more than one year, hsbc is not sending me my credit card statements by post. I don't want e-statements. I need physical statements. I am not sure what else will i have to do so that i receive physical credit card statements by postal mail. Please contact me at [protected]@live. At and end this matter asap. I need physical statements and not e-statements. Also i was never told that they are switching to e-statements. I am tired of calling your customer support

Myself kamraj chauhan, hsbc bank credit card making in 2007 but not using credit card. Penelty is 9810 showing in cibil report. Kindly resolve the issue.
2007 to 2018 very long period, approx.=11 years.
My cibil reference number is[protected]I am not a defaulter) my contact no [protected], [protected], so problem facing for loan. Kindly guide right way on urgent feedback.
Thanks

Have been asking hsbc to send account closure form on mail. But, they always send faulty pdf file which is not a form. I have the mails from hsbc with the faulty attachments. I tried opening it on windows, mac, and mobile devices. Every time i ask they send wrong pdf.

And in the mean time they keep deducting 1500 every quarter for low balance. Now my account balance is 0.

I'm also attaching the snapshot of pdf they are sending every time, and snapshot of my account.

My account number:[protected]
Abhishek kumar

I am received personal loan on 26.07.2007 personal loan no.[protected]. Sanctioned amount rs.26500/-. Tenur 36 months last repayment 15.10.2009. Some personal reason i cant continue the monthly installment. So kindly please help me. I want to settle the balance money. I am in chennai. My email id [protected]@gmail.Com. Please intimate the balance amount and who's the responsible person of settlement.

I applied for hsbc credit card and rejected, may i know the exact reason for why my application was rejected, i received email like below but i need more information because it will impact on my cibil score.

Dear customer,
We thank you for your interest in the hsbc credit card.
As you may be aware, we process credit card applications of customers based on our internal credit policies and adherence to specific terms and conditions.
After having carefully evaluated your documents, we regret to inform you that we would not be able to issue you an hsbc credit card as your credit profile is not in line with our prevailing lending policy.

In pune at an atm while withdrawing cash the screen showed that the money was dispensed but no money came out of the atm. Immediately within minutes we complained to the bank in writing complaints. [protected]@hsbc.co.in. The bank assured us that they would check and come back. They registered the complaint areef (Kmm19238997v25690l0km). Now after their investigation the bank is saying that the customer shall pay for the amount that was supposedly dispensed because the atm provider told them that the money was dispensed. I feel cheated and donot know how the bank can do this for a customer who is 20 years old customer. The complaint was investigated through jan - feb and march and i patiently like a good customer trusted them that they would really take action and refund me the amount back. The internal hsbc ombudsman also maintains the stand that money was dispensed. I told them that this is untrue. I eventually asked them a simple thing. Every transaction done on an atm does have a video associated with it to guard against any false or fraud. I just simply asked the bank to provide me the video when the money was dispensed in case we are claiming the wrong thing. The bank i feel did not do any enquiry in this nor has it provided me with counter evidence. As for me i need to get my money back. This is outright cheating. My trust of so many years is broken. I will be shortly proceeding to close my account because i donot know when they will say that a transaction has been done on your account and that you as a customer will have to bear the expense. They are also brazen about it from the last call i feel. Please help. I donot know really what to do. Please email me on [protected]@outlook.com

Sir,
I was holding the credit card of hsbc bank period from 2006 to 2011. Due to some unwanted circumstances i was settled the account which is shown as settled cibil records.
The account details are as under.
1) a/c no.[protected]
Now i would like to go for full closer of this a/c and get update in the cibil with removal of settled tag.
Kindly let me know the amount payable to close this account.
Thanking you sir

Dear sir/madam
I am davendra sharma an iim-k pg graduate. I am a victim of hsbc fraud. They have issued credit card on my name to someone else and finally my details were on cibil and i faced uncounted problems in my personal life due to this. Finally after 8-10 years of struggle they have accepted their fault and removed my name from cibil but i had suffered financial and personal loss due to this. I had to take a guarantor for my home loan despite the good financial record. There was an unexceptional delay in registry of my home due to this. I myself, my family and my friends suffered due to this. Bank has given me threatened calls and they had insulted me during my office time even they were wrong on their part.
I request your intervention to recover my loss incurred due to the blunder of big bank hsbc bank.

On Oct 18, 2017 07:09 PM, I swiped my HSBC card at a Cracker shop for the sum of 2940 INR.
But, due to network issue, i didn't get any message to my mobile as well as printed receipt from the shop keeper.
So, I assumed transaction got failed.
Then, I swiped my SBI Card for the same amount. Transaction went successful.
After 10 mins, I received message from HSBC that transaction was successful for 2940 INR and the transaction ID is 005002.
Now, i need refund as a dispute. Kindly help me.

Hi,
Last month i tried buying some itwm of worth amount 38000 from amazon using hsbc credit card and made it as emi but after an hour i cancelled the item so as per rule i got a message from amazon that the amount i had paid will be back to my hsbc account. Again i got confirmation that it has been added to my hsbc card. Then i purchased the same again from hsbc. So basically i had spent 38000 from credit card that too in emi of 2 years selected at time of payment. Now i got credit card statement for last month and here its showing 38000 fro three times which has made my bill amount of 127000 whihcincluded some of my purcase and then 38000 for 3 times. How come hsbc is charging thrice the amount i had invested once. I rechecked amazon and confirmed on one purches i have done other had been payed back to hsbc once i cancelled the product. I am in delimma. This is really giving me unwanted trouble and tension

I have noticed that they are applying gst to every swipe and every service. When they can only apply gst if the customer is late on the payments. Even after complaining the issue its not getting resolved. Further more i am unable to make the payment thru NEFT since it shows a messgae that eighther the name of the beneficiary or IFSC code is incorrect. Every month i have to delete the same info and reupdate the same thing. They have also charged me with pre payment penalty after clearing the payment. When i was assured on 4th dec while making the payment that they have calculated the miscelleneous charges and tge payment m making would clear tge whole outstandibg balance.
Please look into this matter at the earliest as i feel that they are taking advantage of gst in accumulating additional money from the customers.

I am holding credit card ending with 8754
There has been fraudulent transactions of inr 50, 3000, 5000 without an otp
Merchant name shows as google ad services
Even i haven’t shared my details neither i have given my credit card to somebody

How can my privacy be at risk
I haven’t faced issue with any of my other bank credit cards

How come my card details can be sent third person and he can do the transactions even without an otp

Also i didn’t received any reply even after mailing to complaint email i’d of hsbc india