[Resolved]  HP India — ALL-IN ONE Printer No M 227 DN 23/01/2017

Address:

Kutch, Gujarat, 370201

This has reference to above subject and we would like to draw your kind attention that we had purchased All-in-one printer bearing model no. M 227 DN 23/01/2017
Further we like to submit that from last 3 months we are facing problem in the printer which was brought in to knowledge of service engineer, but sadly to say that we are facing very bitter experience in getting the service from your service engineer as from last 3 months we are just hearing excuses and excuses from him and not getting any solid solution. Also please note before 3 days your Mr Bhuvnesh Adhia and Jayant Panwar committed that he will make sure that Printer going to replace with new one and on his committment we had inform our client accordingly, but today all of sudden he informed that now printer will not be replace and only they will change drum, well this type o[censored]nethical and unprofessional not acceptable to us and our client who had spent money and trusting your product and to get false commitment and have to wait for such an abnormal period wherein at last it feel like cheated and this type of working attitude from an reputed company like HP is not at all acceptable.
Well above was the history, now present is that our client is now very much annoyed with it as after spending money he is not in position use his gadget, hence now demanding replacement of printer with new one
So request you kindly look into matter an arrange to replace the printer and advise us time frame for getting same done, else our client will left with no other choice then to proceed with Consumer Forum
In view of above we request you to kindly look into matter on immediate basis and revert us with concrete / favourable reply so as to close this matter amicably