HP India Complaints & Reviews

Complaint: unable to trace my order #[protected].
Incident date: 3rd august 2017

Complaint details:
I have placed an order in hpestore.in on 3rd august 2017 but i am unable to trace the order. I have received an sms from hpsavx on 6th august 9am saying i can expect the delivery on 7th august but not delivered.

Tried reaching toll free number [protected] but no response.

I have sent an email to hpestore.[protected]@hp.com 8th august but no response even after 24 hours.

I have received an sms from hpshop on 8th august with fedex awb# for tracking. I tried to track my order in fedex website but the tracking number seem to be invalid.

There is no way to cancel the order as the order doesn't get displayed in hpestore website.

These are facts and hp india cannot deny this.

Dear readers
Please beaware of hp india's online store functioning.

My name is edwin kullu contact no. [protected] from sundargarh, dist.- sundargarh, state - odisha, india. My complain is that i purchased the above printer about 4-5 month ago and now it is not functioning properly, for which i am very much disturb that how could it not functioning properly even after it is new and continuously paper jam in it. I want to change it with your other printer model because my experience was very bad with this printer model.
My phone no. [protected]
E mail - [protected]@gmail.com

I have register a case on 10 july but this is not fixed till now i have call customer arroud 8 times but they don't resolved it

Case i'd [protected]
Amit kumar [protected] sales manager not picked my phone from last one week

Today i am again call the care they told me we can send the mail on services center only and service center says your laptop part is not available in warehouses

Kindly help me i am very disappointed and unhappy the hp services center

I bought hp t520 plotter 3-4 months before..
Got problem coz of wires damaged by rat...
Dealer didnt tell me about ups required for machine..
Even assembling engineer dont knows about how much watts ups need for this plotter... While assembling plotter engineer said himself that he has just watched assembling this printer once at training centre chandigarh... Is it really a engineer who doesnt knows about how much ups watts needed for machine..

Now main problem is engineer came for check the problem he said that some wires broken by rats... And have to replace them.. After 2days i got mail quatation of estimates.. According to them 28000 rupees for 2-3 wires.. My product is under warranty dont want to loose warranty. Customer care just wants that i accept that rate quotation.. Which dont worth it. I have all proofs complaint no. Executive name. Engineer name etc. Hp company policy is 2days gets solution but mine case 10 days and still not any solution

I am trying to send many mails but their is response difficult to understand.
Please tell me that my redemption due date is 10 august 2017 and i have send a barcode photo instead of sending original sticker for claiming my gift parker pen and luxor project set for buying the printer hp ink advantage 4535.
I just want to know that if my redemption due date is 10 august 2017 so can i send the sticker again to the hp redemption cell nehru place to their office.
My gmail id is [protected]@gmail.com
My redemption reference code is 90383460
Please find attachment with hp redemption cell nehru place and tell as fast as possible about the regarding information as the due date is quite near.
Regards a. K. Gupta

I recently purchased a brand new laptop and i have noticed the following:-

Cooling fan issue within 17 days of purchasing of lap top.

A used computer is given by hp dealer/distributor in noida. Proof submitted to hp but no action taken even after complaining.

Requested an exchange o[censored]sed old lap top with a brand new one with no response.

No positive reply only dealing dialling on this subject.

Extremely rude and unprofessional behaviour of executives.

Redemption code : 90400886

Sid :[protected]

Product serial no : cn6ai3h14m

Due date : 06-aug-2017

Gift name : parker pen and luxor project kit

Claim remarks by hp : dear customer, your claim has been approved, and your claimed offer/s will be emailed/dispatched within due date as mentioned under terms of the offer.

Dear sir/ madam,

Even the due date has been passed but i have not received my gift. Even it has yet not been dispatched by the hp redemption cell as per the status showing on the online portal.

I have written 3 times to hp redemption cell but nobody is bothered to response.

Please look into the matter. Never expected so cold response from hp.

Regards,
Pankaj

As my HP Laptop's keyboard was damaged and also the system was too slow, so I gave it to the R.T Computers HP Service Centre for repairing. After some days while returning, I found out that my laptop's display border support was damaged. When asked about it, all they tell me is that it was from the beginning. But in the fee receipt, there is no mentioning of it. They are accusing me and now asks me to pay for it if I want it to be repaired.
What ####### is this!?! This is #### Servicing HP! Please do something about it...

Hi i am divas and getting problem for using laptop my excel, word, office are not working properly. I am a businessman. Hope u understand.in uttam nagar branch they are not supporting.
Sorry but i dont like fake things i am getting problem i[censored] want i can give u back.
Repair it as soon as possible.
I[censored] cant let me knw. I want ur response.
[protected]@gmail.com
Purchased two laptops but not happy.

The hp printer gt5820 which was purchased in october 2016 is not working since its purchase as the printer head is defective. The printer head has since been changed 4 times but instead of improving the functioning of the printer has not improved. We have taken up the matter with the customer care as well as the service center have not given any support.

I ordered a battery for my laptop (Hp pavilion 15 e039 tx) on hp online store on 26 july 2017. My battery did not have the alpha numeric part code as shown on the hp website. It only had the hstn number which was not provided on the hp website. So i was not able to ascertain whether it was the right product. As the wattage and technical specifications were matching (6 cell battery) i ordered the battery. The product arrived by blue dart on 27th july 2017. When i tried to place the new battery in my laptop, i found that it was incompatible physically (Shape was not matching). So i called hp consumer care number given on the website who said that they cannot replace the battery as it is against the company policy to replace products that are opened. I request the concerned auhority to look into the issue. And provide justice to me. Either give me a replacement battery that fits the laptop or refund me my money

This is regarding case id # [protected], i have registered this on 18/7/2017, very next day your engineer came to me and said that problem is in mother board and it will be replaced within next 5-6 days. I called up to customer care 1000 times but they always said that the part has been delievered to the service center. I talked to the engineer (Naveen), he told me that he'll come to fix the part when he'll recieve the part. Nobody is answerable when it will be rectify, i called up on your no on 04/08/2017 but you didnt picked my call, is there anyone who can resolve this? Customer care person are bunch of liers and they cant resolve the issue, each and everytime they said that your part will be reach in service center tomorrow, i am waiting since a long while. Please reply me or call if possible and if you can rectify the issue from your end or i have to go to consumer court for this. Hp is a big name and i can't expect this from a brand.

Thanks

Gulam rasool

[protected]

I had perchased hp laptop and a wireless mouse.
I am having issue about hp wireless mouse with touch scroll which is not currently working, since it is in warrenty, i apporached hp service center thane and submmited the mouse for replacement.
But the service center gave me a button scroll mouse of lower configuration. Iam not willing to accept it and demanded for the original which i buyed but the service center ignored me an they to force me to take the other.
Kindly help me in this regard
Ravindra salvi - [protected]

Hi
I order a baterry for my laptop online..
Order no 925510
The battery is not matched with my laptop.
I written a mail to exchange for the battery on 20th july on
Hpestore.[protected]@hp.com... I want to request you to please change the battery immmediately... My work is affected...
But i didnot get my response...
What can i do now..
Please tell me...

I complaint for my hp printer PRODUCT MODEL :F5R96B, PRODUCT SERIAL : CN6833J5F2 14 day ago but no one contact me or visit at my home my case NO: [protected] AND Service order .2-SIYA-9244// BJXZ6074-01 MY contact number is [protected] so pls contact me as soon as possible and resolve my problem.i compalint before 45 days ago but no one resolved my compalint . i am not satisfied with your cotumer care service . thanks.

Two months agao i have purchased a new high end model of hp (Hp pavilion x 360 13- u133tu). After a month i found an issue as "on the righ hand side a space between keyboard and side panel got loose". I logged a complain to hp. Many engineers visited to the sites, they replaced lower silver portion of laptop, motherboard. But still the issue is not resolved. A month is over of logging the complaint but service don't have the solution to this issue. Now i can't hold this issue more now. I need my laptop to be replaced with new laptop. I already frustrated and harassed by you people.

Resolve this issue asap

This laptop model of hp s pathetic in service. I hav bought this laptop 2 years back since then it needed a ram replacemnt then processor replacement and now mother board replacement s required. This laptop hasnt provided even 2 years of problem free service. Harware quality s pathtic as both of its hings hav been mended. This laptop has cost me a fortune
And when i m asking hp service center for some replacment adjustment in form of money then they r saying that the laptop s not in working condition so no money can b given
Pathetic service by hp
I m very disappointed
This hp laptop has costed me heavily

The photo below is evidence no 1.
The chat in whatsapp i am not posting here.
When the product was sold i was informed that it is extended warranty and support on site.
The os ms office 10 - in built - in spite of several complaints that ms office is not synchronizing i get vague excuses and promises of help which has not come so far.
I want this resolved on site as i am 65 years old and am not willing to travel when it is on site as assured.
If the issue is not resolved within 24 hours you can be sure i will escalate it - to begin with 'deficiency of service and product. I am an end user and without a laptop i lose my earning capacity.

I have purchase printer on 23 july and installed on 27 july. As from the beginning it was defective (Multiple paper pickup) on complaining co. Ask me to bring printer to service center and they will prepare d/o for that but when i went there they refuse to do it by saying that do for 5820 is not possible and my prob. Is still not resolved hence i have only 15 days time to replace it so i want to replace it as soon as possible

I lodge a complain on friday 28 july my case id was= [protected] and my service order was = bjzf9478. They gave me a num of service center that was [protected] / [protected]. Then on satrday 29 i got a call from service center that the service person will come on sunday 30 july upto 5pm evening. I waited but no boday came on monday i was busy. So i did not called them. Then on tuesday i gave a call the person on phone on this num [protected] said ya i will send person not even asked me how m i what is my complain num notheing and cut the phone. Then after some time i called again they gave me the num of service man name rajkumar [protected] he said me i will upto afternoom but did not came then at 8 pm i called to ther office they talked to me very badly. 3rd grade service for this service center.