HP India Complaints & Reviews

Dear sir,

We bring to your kind notification that we purchased a new printer model: hp m 132nw laser printer
...
With seriel no:
Vnc4p00618 from it zone coimbatore, invoice no:23847 dated 15/12/2016.
And troubled a lot with the following complaints.

1. Till from the date of purchase of the above said priter, we troubled a lot
With the noise during the operation and when we asked for the seller regarding
Noise generation, we got a reply that this model
Printer will make noise during working, and we have been forced to beieve.

2. We found one wheel broken at the first time o[censored]se that was not also resolved.

3. Regarding the number of copies for the said ink level was not fulfilled.

4. During the 60 th day of purchase the printer troubled with the printing and we
Carried the printer to the seller shop and they charged rs. 500.00 for cleaning the
Catridge and on another occation company service personal informed that the practice of
Cleaning the catridge should never be done on any occation. It is left to your justice.

Finally we feel very sorry to bring your kind notification we troubled a lot with your
Printer within 6 months from the date of purchase and please clarify why we should not
File a complaint in the consumer court regarding the above said difficulties,
Disappointments, wastage of money, and time, technical misguidance, charging the amount for said
Catridge cleaning (Within the warranty time period) etc.

Already i complaint about this, but there is no responce case id-bjxv389501.

We beleive in getting your valuble reply and solution at the right time, and more on seeing
From your reply and action.

With regards
Selvam agencies
Muthur tirupur dist

No replies on email.
& no response to customer care no. At [protected] & [protected].
Bought hp warranty pack from hp online store (Not compitable with my device)
Cancellation process is not available on http://www.hpshopping.in & customer care dont pick calls. I wait more then 30 mins more then 30 times.
Order no-921378 rs. 2043
Savex technologies pvt ltd.

Case number - [protected]
My laptop was sent for repair on june 2, 2017 at the hp service centre in faridabad, in charge of mr. Devendra. He assured me that the problems would be resolved soon. They had changed the motherboard of my laptop. Then i was told that my laptop’s issues had been resolved. I asked them to verify again and sent them an email that i wasn’t convinced and that they should recheck it, because i had been facing the problem for 2 years continuously had to get it checked every 6 months for repair since the date of purchase.
This constant problem has been distressing to me and resulted in significant loss of work and productivity. Their credibility is now at stake. I have grown immensely distrustful.
I contacted the customer care service at kolkata, where mr. Shantanu assured me that he would employ technicians to figure out a comprehensive solution. He said that the laptop had been fixed and asked me to collect it. He closed my case without my consent, without even informing me. When i went to receive my laptop, the hard disk was found to be not formatted, and i requested them to format it. The hard disk was formatted, but the windows could not be installed. Following this, they ordered a windows cd on june 24, 2017 and they created a new case subsequently, without prior information. Mr raju and mr kapil (Technician) finally claimed that my laptop had been restored and case manager mr shantanu mitra informed me of the same and said that the windows cd he had ordered was on its way. After i received the recovery cd, i was unable to resolve my problem, till july 02. I was supposed to move to jaipur and received my laptop on 5th july (From faridabad service centre). Despite my talks with mr mitra, the cd had not been ordered, and it was finally ordered on 7th of july. It was received on 11th july and on 12th july, the engineer (Mr ghanshyam) arrived at my place to operate the recovery media. I installed all programs subsequently but the last recovery cd developed a snag, and it was the same problem that i had been facing all along. I constantly contacted mr shantanu through mail but there was no response from their side. The behavior was totally irresponsible on their part. I was unable to contact them through phone either. The number i was provided was probably dysfunctional.
I was asked again to mention the faults with the laptop and assured that the engineer would check it again. I saved and sent them the information. I contacted mr shyam, manager of jaipur service centre. I was told that the cds which were not working was because of the motherboard and took away my laptop to inspect it again. (Since the replacement of the motherboard also did not work).
The laptop was taken on 18 july and i was to receive it on the 19th of july. At 4:30 pm on 19th, i enquired about my laptop and asked for communication with mr shantanu. They replied saying that the case was on top priority, although it did not seem like that. I felt completely harassed by this apathetic behavior of the officials. I was told mr shantanu was busy and would call me soon, before office closed (Around 6pm). The motherboard was changed twice but the problem persisted.
I waited till 7 pm but there was no phone call. I called the customer support again and i was told that my complaint had been registered and they would communicate shortly. The laptop is still in their custody.
I will not accept my laptop now, since this behavior is unacceptable and no solution has been provided. It is incredible to see how this hp team caters to its customers.
Despite this guarantee, the flaws did not subside.
Priyanshu gambhir
[protected]

Dear sir/mam

This complain is regarding misbehaved by hp's representative

I had purchased the printer from hp co. And they promised that if something will happen wrong with the device i purchased, they will do that device fine but in the given guarantee time.

On 20/12/16 i had purchased the device, and was getting problems from the time i took the that.

I placed numerous of times complaints regarding the problems i was facing but they never given me response.

Few weeks before i got frustrated with from the product so i called them up onto their customer care number and said the same to the customer care executive, that executive registered the complaint and given me the complaint no. [protected]

One of their executive came at my place on 14th for repairing the device

After only 10 mints he tells me that rats has done urinal on the wires so he will not be able to repair that printer. But the thing he didn't even touched the printer.

I asked him the same. If he didn't even touched the printers who he can say that very surly, he start doing arguments. I asked him to calm down but he start abusing me also.

I want you people to help me in this.

On 30- June-2017 I had ordered the "HP 15-ay503TX" laptop from hp official estore (http://www.hpshopping.in/laptops).

They delivered me on 7th-July-2017. Once I open the box and switch on the laptop I found some white spots on screen and that spots blurry to all over the screen. I have complained on hp customer care number. they gave me case id and foreword the case to service center for DOA. the service center engineer came to my place and check the laptop and take a some photos of parts and damage screen. the engineer told me that your laptop screen is damage. and gave me the receipt of visit. the service center person submitted the required document to the back-end team for the conformation. then I called to the customer care. the told me give us 2-3 working days will resolve your complain as there team working on it. I said ok. but 5-6 working days gone but they still not approve my replacement.

I called or chat with customer support online they every day give me same answer there team working on it but not gave me the conformation. today is completed the 13 days to to assign then a my replacement case.

I am fade up. I am a programmer my whole work is stuck because of they don't give me the conformation for replacement since 13 days. I think they are not in a mood to give me the replacement. My trust broken i will not trust on hp. I don't want replacement I want refund now. they take back there damage laptop and give back my 45386 Rs. I don't want this damage laptop.

The require information mention below :

Model No: HP 15-ay503TX
Price: 45386 Rs.
Serial No: CND6494MKG
Case Id : [protected]
Subject : Replacement-refund of laptop
customer care number :[protected]

Please help me to resolve my complain.

Hp aims to build up an advance technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. Is that really true?
Because when it comes to providing service to the customer it is really really poor. What is the use of the technology if customer can't get the service for the product.
I purchased my laptop on 9th june 2017, hp pavilion 15- au620tx. I was informed by the registered dealer that i can 999 for one year theft and insurance claim and 2 years of extended warranty. He also told me for 999 u can get accessories worth 3000. I made online payments as per the requirement.
I waited for the redemption but i hav just recieved an email from reliance of 1 year theft and insurance claim.
Nothing related to 2 years of extended warranty and the accessories which i can purchase under 3000.
My redemtion code is 90384298.
The due date for all this formalities to be completed was 9th july 2017.
The customer service provider or redemption help provider were also being rude and just telling me that these things are out of stock and hence we cannot promise any date by which we can provide the service.
If necessary actions are not taken by the company it becomes a clear case of fooling customers and i won't even suggest anyone to buy something from hp cause providing technology without service does not make any sense.

Dear t g sureshbabu & consumer support team,

I am amrendra kumar. I am providing my notebook details below.

Product description: hp 15-r022tx notebook pc
Product number: j6m27pa
Serial number: cnd42891p0

I am also providing my all case details below.

Hp reference number: [protected]
Case no: [protected]
Case number: wo[protected]
Case no: [protected]
Current case no: [protected]

I have mention all the details above regarding my single notebook issue. Past 50+ days i am faceing issue. Every time your support team recovered my notebook to their service center takeing 10-15 days, & return me again issue has not resolved. As per my experience with your support team, they are getting defected hardware, that's why issue come again & again and till now has not been resolved. My simple & clear concern to all of you is how long will you take time to close a single case?
Kindly, immediate resolve my issue & do needful as you can.

Dear sir,

I bought a laptop (Hp pavilion notebook 15-au111tx) from computer
Planet, rohtak. After some time few problem arise in my laptop. After
So many visits of engineer he did doa. And i submitted my laptop on
10th june at computer planet. But still i haven't receive my
Replacement unit. When i ask hitesh khurana about my laptop, he makes
Excuses for delay. He can't give any replacement or refund to me.
Please provide my replacement unit as soon as you can and also extend
My laptop warranty.

Serial number of product: 5cd6312wq7
Case id:[protected]

Sachin khurana

- i purchased a laptop on 08th november 2014,
- just within a year and couple of months i. E. Around january 2016 my first battery malfunctioned which came with the laptop,
- i purchased another battery pack from original hp shop (Currently installed in my laptop), i strongly feel that i must have received faulty battery alongwith my laptop at the time of purchase, since i was not aware of this problem before i threw my old battery without keeping any record of it. But i still have the original battery bought.

Now - as per the technician at hp centre - the mother board of my laptop has malfunctioned and i need to replace it with a very very expensive spare part i. E. The whole mother board.

I strongly feel that either hp company is supplying cheap quality products or faulty products (Battery pack) due to which customers like myself have to end up paying huge amounts in repairing just within 2 years of purchase.

Moreover this mother board issue must have been caused due to faulty charge output from the defective battery pack. The technician blames it on electrical surge but anybody who knows the working of electrical system can tell that if there is any such surge first the adapter should have absorbed it or else at least the battery should have taken the impact and safeguarded the mother board. Even a simple fuse cold have done the job.

While this was happening i came to realize that hp help centre is not of much help and hp service centre has a very lethargic attitude towards customers, they had not even provided me with a quotation for almost a month.

Now i am left with a huge repairing bill of rs. 40k+ and a broken laptop - please note here that hp has turned down to replace the spare part saying that since the cost of repairs is higher they suggest to opt for a new laptop.

I will highly discourage anybody buying hp products.

Case id: [protected].

I bought a hp-ba028ax model laptop on 22 may 2017 from sky solutions private laxmi nagar new delhi for 36000. Alongwith this laptop i took a carepack to extend its warranty for two additional years.. But the product was faulty and it was replaced under doa.. I took a new version, hp 15au620tx on 11 june from the same retailer.. And i requested hp to transfer my carepack to my new laptop.. The carepack was transferred to my new laptop but on the link provided it was showing that the regular warranty is valid upto 30 april 2018 and carepack warranty upto april 2020 while it should have been by 10 june 2018 and 10 june 2020 because i purchased it on 10 june 2017. When i enquired hp about the same i was told that it is valid upto 30 april because the retailer purchased it on 1st may 2017.. Somehow i was not satisfied and i asked them that give me this in written and they extended the warranty upto 21 may 2018 and extended warranty is still upto 30 april 2020, when i asked the about it the said the warranty will only start from the date of purchase of old laptop.. And extended warranty will be by 30 april 2020 only beacause the retailer purchased it on 1 may 2017.. Please look into this because if i have purchased something on 11 june 2017 then it should be valid by 10 june 2018... Thnx...

My service case id is [protected], for laptop note book series, sl. No cnd4293bf2. I have paid 2500rs for extended warranty, my laptop wifi adaptor is not working. Local service people said that this must be hardware problem. After discussed with many hp service engineers through toll number finally got case id. Finally the service engineer advised me that your laptop os (Win 7) is not allowing me to solve the issue, so please format and reinstall it once again.
For doing this i have to pay 600rs to a service centre, since i am not able to do myself. Past 18months i am struck up with laptop without inbuild wifi (I am using a 802.11 adaptor for wifi). I thought that a technician will visit and solve the issue. Then why did you get rs2500 for extented warranty. Now i am going to visit a service centre at tirunelveli (80kms far)... Fate...

Online Order No. 911606 for HP PAVILION LAPTOP for Rs. 61990.00 placed on HP through their distributor SAVEX (P) Ltd. - Gurgaon after registering myself in HP dedicated NTPC site on 24.06.2017. such a huge amount is blocked.

25 days elapsed till date neither item dispatched nor status is up dated in my mail or through phone.

Such negligence not expecting from a company like HP and their distributor SAVEX. please resolve the issue at the earliest.

TARIT KUMAR DAS
NTPC Ltd., Post : Kahalgaon,
Distt : Bhagalpur, bihar, pin 813214.

Dear sir
We have purchased your printer hp desk jet gt 5810 in june 2017 month
We are face very big problem related to paper printing, in every command all paper goes in printer in side and show error paper jam.
So please provide your service and resolve my problem on priority wise as soon as possible.

Thanks
Premshankar verma
Email - premshanker. [protected]@rediffmail.com
Mo. [protected]

I got my laptop repaired from viki computech pvt ltd scf 7
Leela bhawan mkt, patiala, that is an authorised hp world centre in patiala. The panel of my laptop was broken. They told me they will inform me about the status, but they never did. I have to call always and that too so many times. They always took 3-4 calls to answer. When i went to collect my laptop they did not provide me with a bill. They said bill cannot be given due to gst. But when i insisted they gave me a temporary bill. I am highly disappointed.

I purchased a hp pavilion -14-al110tx laptop on 13th may 2017. The laptop stopped working on 08-jul-2017, after under 2 months o[censored]se. I had also paid for 2 years additional next business day warranty under an offer which was running at the time of purchase. I had registered a complaint with hp customer care on 08.07.2017. The complaint was not assigned to the service center until i called up again and spoke to a floor supervisor at hp customer care. I got the case id on 10.07.2017 after 7 pm, however till noon on 11.017.2017, i did not get any call back from service center. After escalating to the service head (One mr. Suresh babu), a service engineer finally turned up at around 4 pm. This guy didn't seem to have any clue and he took around 30 minutes to figure out how to open the case of the laptop. Then on he was consulting someone on the phone to do the diagnosis. The guy has not handled this device before and ended up struggling to open it. Damages to case and the internal wiring was evident. Finally the laptop has been taken to the service centre for repair on 11th july. I have still not got it back. I placed a request for replacement as i saw the way it was being handled by the service engineer. The device requiring careful handling was handled absolutely carelessly and without even a static mat.in the longer run this will cause problems for sure. I wrote to the service team again requesting a replacement and has been turned down yet again. Hence posting this complaint with the consumer forum.

I brought one hp laptop 2 weeks ago. Received a damaged product. Called cc several times and also mailed them several times but have not received any replacement or refund. Customer care people are saying your money will be refunded but they have not made the reverse pick up yet. I am not sure if they are going to refund. This is totally unacceptable from a company like hp.
That's why i am writing a complain here.

Any kind of help will be appreciated.

Thanks

Yesterday i visit a nearest dealer which is situated in mecheda, purba medinipur, name as"hard & soft" (Hp world), to purchase a new laptop 15ay 514tx,
Before purchasing this shop keeper promised to give a offer after paying 999rs, i was ready to pay this amount. While i deal and finish all the procedure the shop keeper suddenly change his word & telling me this offer is not for you but for those who will make bill on gst format, then again i agreed to follow this procedure, but shop keeper telling we don't know the offer product will come or not, it has very long procedure, then he is suggesting me to to take previous date bill & and not to go with gst format, i unable to understand actually what the case behind this all matter?
My complain & doubt here that the shop keeper will claim the offer by himself through my bill paper & not following the gst format,
I am requesting you to solve my complaint as early as possible

I have purchased last year may 2016. Printer is printing half paper after that printer stopped and half paper jamed. When i call to customer care your representative told me your product warranty exipred. You will have to contact local service centre. He also provide me local service centre contact no [protected]. But he is unable to give service. Again i call to customer care, your representive provide me another no [protected]. When i call on this no no any positive reply found. Sir according to this activity we should not purchase any product of your company. Consumer voice is better source of getting market share. It is urgent pls contact on [protected]. My printer serial no is cnb6h55jln

I have purchased the below product through online on 21/06/2017 on no cost emi basis. But the amount is not converted to emi and total amount is charged from my credit card at a time.

I called the hp customer care many times but no response even after 30 mins. Keeping my call on hold hours and hours.

Product :hp pavilion - 15-au620tx

My previous monitor replacement came in after a period of 4 months & this time it's already close to 3 months & the problem has not been resolved yet. After numerous calls & emails either to their service heads, customer care executive or service centre, i have come to realize hp has a hugely pathetic after sales service. They cheat people based on the market name they have created. I have all the call recordings & mails regarding this and will reproduce in front of higher authority when needed.