HP India Complaints & Reviews

Namaste Neelam ji I am sorry to address this to you and I am sure as India head you will be ashamed to read that you are head of a company which has no customer care, sells substandard product, cheats customer no professional ethics, details given below. I must say that your CS head is of no good except his e mail given on Web and he does not even respond and has no concerns. Your rest of the officers are highly unprofessional, unethical and with no knowledge. Senior opins that HDD is not working because of virus when there is no data. I don't know what the basis of their appointment in HP. Your customer care division is ZERO. IN SHORT YOU ARE SELLING SUBSTANDARD PRODUCTS AND NEED TO BE REPRIMINDED IN COURT OF LAW AND MEDIA as well to Dell, Lenovo, Acer Please find the details - 1 I purchased LT modal HP pavilion 15 -P210tx on Date.27/04/2015 2 LT was taking too much time in booting so called customer care on 28/10/2015, who said they will come after 4 days (Prakash - [protected]), since they could not resolve the issue, However the LT was working at the slowest possible speed 3 Matter escalated plus shouted on HP so engineer came on 28/10/2015, 4 He could not diagnose even after putting windows 10 and revert to windows 8.1 finally he opened the system and damaged the H/D while opening on 28/10/2015 and I lost all may data. He did not had sense to request me to take back up. he left after taking the damaged H/D 5 For 5 days HP had no clue what to do and finally they blamed me that I damaged HDD 6 They demanded Hard Disk replacement cost rs.10840.00 and when I escalated to CSS Service head since LT was under warranty / guarantee and their engineer damaged it. They realised their mistake and gave a free replacement with lot of customary apologies 7 Engineer came on with HDD on 06/11/2015 and changed HDD but left without completing work and making LT ready since there was some issue which he did not disclose and was completely lost even after making calls to some one 8 HP keep quiet for 3 days 9 Again complained on 09/11/2015 that issue is yet not resolved. 10 Then we were back to mails complaints coordinated with them till 26/11/2015, By then almost a month has passed 11 Engineer came on 27/11/2015 and opined that issue is still existed with HDD and this could be that replacement was done with possibly damaged or refurbished and ordered another HDD. (Mr. Joginder Singh – [protected]) 12 Engineer came on 28/11/2015 replaced HDD and reinstalled OS but did not activate window and went back. (Engineer Mr. Joginder - [protected]) 13 Now another some senior engineer walks in and did not disclosed his name came on 01/12/2015, spent some time and gone, kept LT on testing, could not find out what is wrong with LT so issue not sorted. We raised an issue with HP as they were compromising our security by sending people who did not have credentials 14 Again Engineer Joginder came on 01/12/2015, troubleshoot system and run away without any service call report, he was lost as could not find out the reason why it is not working, so he went back 15 Now HP suggested that they will send someone daily from 9/12/15 so that he can check LT whole day and try to boot and check but did not clarify if we have to pay his salary. They also said that LT can't be used till they find flaw and rectify. 16 Got fed up and purchased Dell and this LT is lying for your R & D. Now we refused to entertain your engineer since we don't working space for him and he disturb our office staffs since most of the time he is talking on phone. we need to be paid for using our facility 17 Your office refused to change the Lap top or give refund the money 18 Your office has also failed to ward compensation to me 19 Your office has refused to share postal address of your office for court summons 20 Needless to say that I will give my comments on HP on social sites and media as HP sells substandard products and have inefficient and uneducated engineer to rectify PLEASE treat this a legal notice on you and compensation of Lakhs will be filed in court of law With regards Rajeev [protected]

Sir, I want to inform you about the problem i'm having with the right pen drive slot. After 2-3 days of purchasing the laptop, the pen drive slot hasn't been working. So please, help me out with this problem. Thank You

I am M.Aruna Kumari, Dy.Spdt, working at APSRTC Bus Bhavan as Video Conference Incharge.We purchase one PC with SI.No.INA420Y4MF of HP company through Loyal Company in 2014. This system is not booting properly.As the Warranty of this PC was not expired, it is requested to depute your service engineer for rectification of the above problem on priority, as conducting of Video Conference in the absence of the PC had become very difficult. Our address is APSRTC Bus Bhavan, RTC X Roads, Musheerabad, Hyderabad, Telangana-500020. --Regards M.Aruna Kumari Deputy Superintendent (Mob. No. [protected])

My laptop screen was broken by me accidentally and there is a liquid splash on the screen and my laptop is coveed under accidental warranty cover still my claim was rejected stating stupid reasons by the service centre which I didn't knew at the time of sales and now they r just giving excuses my laptop is covered under 1 year accidental warranty and 2 years extended warranty it's HP ENVY 112TX

I have Hp laser jet 1010 printer but that not working in Windows 10. Messages reflect in screen that printer not working on Windows 10 Please let me know what to do??? SHRIKANT DASTURE [protected], [protected] [protected]@gmail.com

I purchased a new laptop from HP world, T.Nagar. Chennai and as promoted I opted for HP Festival Offer 2015 by paying Rs.2, 999. Redemption code: 90061216, notebook part/model no: HP Notebook 15-ac035TX, notebook serial no: CND52496V5 As part of redemption scheme I got 25 digit McAfee antivirus activation code69VXJ-LXY5R-EV4N4-NN7ZX-APJ2F. When I tried to use the activation code I got a message saying that it is already redeemed by another HP user. So I contacted McAfee toll free no:[protected] and they said the code provided by HP redemption is wrong and asked me to contact HP again for the new 25 digit code. Macafee send me mail also regarding this From: McAfee Supervisor [mailto:[protected]@message.mcafee.com] Sent: Monday, November 30, 2015 10:53 AM To: Chand, Subash SSSCCH-FO/RCR Subject: BAM_Service Request # 484570-[protected] (#[protected] Hi, The product key (69VXJ-LXY5R-EV4N4-NN7ZX-APJ2F) was already registered under a different email address and product key can only be activated once. I would suggest that you get in touch with HP and kindly inform them that the product key that they issued to you was already activated by another HP customer and it is actively installed on their pc . Hope that this can help you resolve the issue . Thank you, Byl M. Intel Security Support for McAfee Products When I contacted HP redemption customer support through mail [protected]@redemptionsupport.com for the revised code, I again and again got the same 25 digit code (almost 5-6 times HP sent the same mail) and I could not contact the customer care through phone as facility is not available redemption scheme (only call back facility is available and they too advise me to send mail to [protected]@redemptionsupport.coml). I dont know whom to escalate (no details available in the HP redemption site). Since I bought the product as well as the offer from HP it is HP responsibility to resolve the issue. Regards, Subash

I Purchased an HP laptop in July 2015. (HP 15-r042tx Notebook PC, Product number: K2P15PA, Serial number: CND4330GVF) Within a week, the screen turned blank. I took it back to the seller. They replaced the laptop quoting display issues. Within one month, the screen turned blank again. Again I took it to the seller. They returned it after a week stating that a cable was loose and got it fixed at HP service. But again the screen showed problems. The right hand corner of the laptop went blank. Again, the seller got it serviced at HP. After about 3 months, a brown diffused patch developed on the screen. When I took it to the seller to get it serviced, they told that warranty had expired as per HP records and asked me to take it up directly with HP. I contacted HP, gave all the purchase details and got the warranty issues fixed. Then, I took up this issue with the patch and the service centre has denied service stating that it is a "Customer Induced Damage(CID)" (case:[protected], [protected]). (The fact that I had to follow up with remainder mails, telephone etc several times to know the status of my complaint remains) They shared the HP support site details where the CID were mentioned. I went through the HP support site but could not find a resemblance to any case mentioned in that with my case. I asked the service engineer who visited the site about the probable reasons for the fault. He didn't know, but HP states that the service engineer reported "CID". ie, after purchasing the laptop, I was forced to run from pillar to post to get it working in a space of 4 months. HP had added insult to injury stating that it is a "CID". The top cover of the display is made up of cheap plastic. A slight touch with the finger on the cover creates ripples on the screen. And HP claims it is a "CID". Isn't the laptop meant to be used ? I dont even carry around the laptop. When I took the case at higher levels of HP service, I got a call offering me a 20% discount on the display or extention of warranty by 3 months. I felt this as cheap tactics and the service person told he would call the next day and finalise. There was no follow up and after 3 days, I got a mail from HP stating that "Your case is closed". I went through the warranty document shared by HP (http://support.hp.com/us-en/document/c[protected]. In this, regarding CID, it is stated that "Occasionally there are exceptions. Therefore, you may wish to contact a service agent for additional information. Also, for customers who receive their unit from service with damage, the repair will be set up as an exception". HP has violated even this clause. I feel chetaed by HP. First of all, they have sold a faulty product. Second, the quality of build is very bad. Third, they have put all the blame on the customer. I humbly request you to look into the matter.

Dear HP, I gave my laptop at HP service center in kota with some problems, they returned it back with some more problems. My problem was hinges had broken and a black spot is observed at display screen. When I received it back, service center people has made a scratch near my mouse pad and my window stopped working. On continuous follow up with HP, I didn't get any valid response from HP. I kept it shut down and keep complaining to HP (via complaint numbers [protected], [protected], [protected]), but didn't get any response from HP yet. I lodged my first complaint on 30th Jul'15 and then on 03rd Aug'15. At present, my laptop is not working and HP has fully disappointed me by not listening my complaints. I need a well response from HP or not having response this time will lead me to lodge my complaint to consumer forum. Thanks & regards Mayank Jain

Dear sir/madam, I am Harsh gupta from Dehradun, uttarakhand. I bought HP laptop in month of July 2015. From beginning audio jack is not working properly. When I insert my head phone in audio jack then also sound comes from speakers of laptop. Please tell me the solution as soon as possible.

I have bought hp 15 ac 120 tx laptop last month, after installation of drives its taking to much time to start laptop.it also making noise badly and heating as well.

Recently i buy a new hp laptop .I put request for refund or replacement. but not resolved by any one complaint number:[protected]

I am Working with Shrink Packaging System pvt ltd Greater Noida as a Design Engineer, we buy four Desktop and 2 Laptops having very good configuration as per your supplier, i7, 16GB RAM, 1TB Hard Disk, 2 GB Graphic Card, but still we are not able to work properly, System become hang again and again, even when we open a normal excel file, then we call to HP support and launched our Complaints to them my case number is [protected], your HP guy came here two times and i do not know what he did here, neither he told the problem nor he discuss any solution, we already changed window also, we are totally waste our time. This problem is from day first when we buy these system. our Company expanding Business and we are going to buy around 10 to 15 more systems, when we asked your support person we need technical discussion regarding this still we did not have any information from HP side.
So it is my request, please take it serious, we already waste a lot of valuable time, and take a necessary action as soon as possible.

I purchase new laptop on 30 Nov. 2015, after that i''m using laptop but getting error like 'Blue Screen' than i'm visit Laptop store again and again but not resolved. Thay told me contact HP Customer Care...than i visit 2-3 times also call on customer care and online chat but not perfect response...3 - HP enginner check out my laptop again and again but not success and thay are scratches on my laptop and told me if you can visit our services than scratches is possible. on this time my issue is not resolved. Case No : [protected], [protected] Contact no : [protected] My Contact No : [protected]

Sir, My problem is not resolve till now and you mark as my problem has been resolve how can u do this and can u tell me how my problem has been resolve from your side. at morning some person Mittal talk me from mobile number ([protected]) and when i call back at this number some other person name priya is there and she is neglecting that mittal is not at here she does't know who is mittal then who call me at morning with same mobile number which i mention at above . and at morning mittal has transfer my call to deepak who is working at hp. priya is telling me that he is talking from MY SHIKAYAT. i[censored] resolve my problem from your side then tell me other wise i am going to file a complaint in consumer court meerut by manually process . thanks ankush kumar { From 23/7/15 my hp printer (print, scan and photo copy) is not working properly several times i complaint but no action is taken by company. one time snjay (technical engineer) come to repair my printer and he broken my scanner lock that also is not repair by company till now . 2-3 times when i complaint from there side only telephonic conversation is done but no one come here to resolve my problem. last time (2/12/15) when i forward mail to hp at that time also they do only telephonic conversation nothing else then that. lastly i forward mail at 14/12/15 but no reply come to me. from last five month my printer is not working properly product model number : HP MFP 126 product serial number : CNB6G855JP so i request u to take action against hp and i wait for your response. thank you, date : 16/12/15 Ankush Kumar mobile no.: [protected] e mail : [protected]@gmail.com add : anant solar urja, shop no 2, opp nand vihar gate no 2, jawher negar, rohta road, meerut, U.p Pin no. 250001 }

Sir, From 23/7/15 my hp printer (print, scan and photo copy) is not working properly several times i complaint but no action is taken by company. one time snjay (technical engineer) come to repair my printer and he broken my scanner lock that also is not repair by company till now . 2-3 times when i complaint from there side only telephonic conversation is done but no one come here to resolve my problem. last time (2/12/15) when i forward mail to hp at that time also they do only telephonic conversation nothing else then that. lastly i forward mail at 14/12/15 but no reply come to me. from last five month my printer is not working properly product model number : HP MFP 126 product serial number : CNB6G855JP so i request u to take action against hp and i wait for your response. thank you, date : 16/12/15 Ankush Kumar mobile no.: [protected] e mail : [protected]@gmail.com add : anant solar urja, shop no 2, opp nand vihar gate no 2, jawher negar, rohta road, meerut, U.p Pin no. 250001

Hello My name is YAGNESH BHALALA and laptop detail as given Below. Notebook Model :HP pavilion sleekbook 15 pc. Serial Number: 5CD2392TLW System board ID : 18EF Product Number: C6K17EA#ABU my laptop not proper working and speed is very decrease . Does not format this laptop so please positive response me thanks contact:[protected]

My complaint No. [protected] for hard disk crash pending for than a week. Work has been partly done and abandoned by them. Hard disk has been replaced but system has not been restored since saturday leaving the unfortunate customer to chase their third party service technicians phone numbers.

Dear Sir/ Madam, I have not received my above order till date. I have placed on 3rd November 2015. Please look the matter ASAP. The costumer care number I have called many times ( Nitin ) but they keeps me hold 10 minute but not respond and call was always they are doing disconnected. HP ProBook 440 G2 Notebook PC (J8T89PT)_Laptop (HP Part Code:J8T89PT) Thanks,

I have purchased this laptop on 19-oct-2015 and it is not working well from the very first day problems are as follows 1. It hangs all the time 2. Very very slow processing 3. Take too much time in shuting down and re starting 4. 100% power usage of disc, memory and cpu is Showed while there is no application running (shown by task manager ) 5. Internet explorer itself open un wanted tab 6. Speakers stops working frequently

On 16 Sep 2014, i brought brand new HP 15-r014tx Notebook PC @ 45, 000 Rs. Suddenly on 20 Nov 2015, while opening i found its left hand sided display back cover gave a noise. while inspecting i found small crack in that cover, immediately i rush to HP indranagar service center (Jabil), Bangalore for repairing. There customer care executive told me that its left hand sided Display back cover screw mount is damage. When i asked him how its happened as i am staying alone plus using laptop once in a week and there is no physical damage in it then he replied that this is mounted in plastic body and its happened sometime automatically also. While inspecting he disassembled the display panel while reassembling that small crack become bigger as the material become loose. He raised my complain ([protected]-471) and give me a quotation of Rs 8, 880 on 08 Dec 2015. when i asked him why he charged so high for a plastic and screw mounting, he replied me that the whole display back cover panal is going to change as this individual parts is not available alone. On 11 Dec 2015, i got a call from customer care and they told me to come to service center alone with laptop as demanded spare is now available with them. Around 5 pm, i handed over my laptop to customer care executive, after 10 min he called and told me that hinge is also damaged along with Display back cover screw mount. So hinge is also required to change. when i asked him why they don't project this issue earlier then he told me that this is a fresh damaged. when i asked him about it quotation then he told me its around 8000 Rs. which is really shocking for me as instead of spending 17, 000 Rs on repairing, its better to buy a new laptop.' there are few question of mine to HP: (1) Once a screw mount is damage then Why your engineer told me to change the whole body. Why don't you change those parts independently. (2) Why you hire such type of engineer who don't able to recognize overall damage at one time. (3) HP Demands me 17000 Rs for repairing 2 parts only, i don't understand why HP spare parts are so costly... More while raising my case id, they demanded me Rs 350 which they didn't give me back even now also. Regards sunil bhandari [protected]