This mail is in regard to the problems i faced in dealing with your company and your staff.I had placed an order for Hp Pro book 440 G2 Notebook PC (L9S58PA) against your quotation dated 3rd September 2015. As per the terms and conditions of your quotation, I made full payment through net banking to your account no which was mentioned in your mail, on the 4th of September 2015 and it was clearly stated in the quotation that the delivery period is within two weeks.
After making the payment I received an order No (628552) for Notebook PC and another no(628553) for extended warranty period respectively. Right after that i received communication from your end through mail stating that you have changed your delivery time from two weeks to a month. I made a call on 14th of September 2015 to Mr.Shaban Siddiquie (Tel.No.01246512730), reminding him about the delivery. He promised me that it would be dispatched within three to four days. There was no communication from his end past the mentioned time period;So I made a call on 23rd of September 2015 (10:20Am) to Mr Shaban again and he promised that my order would be dispatched within the next four days .On the 28th of September 2015 (11:44Am) I tried talking to Mr Shaban but he didn't reciprocate well and said that he will get back to me within ten minutes ;but there was no communication from his end as he promised. I tried contacting him through phone and mail but all that he did was to make up excuses(1st October 2015(10:50Am, 13:38Pm), 7th October 2015 (12:46Pm, 12:56Pm, 15:20Pm) 8th October 2015(09:52Am)-Details of Telephonic Communication); (For further reference you can check the mails sent from my end dated 30th September 2015 and 4th October 2015) .From 8th October 2015 onwards Mr.Shaban has not answered any of my calls.
The next person that i contacted was Mr Sumit (Tel.No-01246610476) . He told me that he will he make necessary arrangements to send an upgraded version Notebook with in two days from Hp Bangalore Office and assured me that I will not have to run behind this anymore.He also claimed that the Telephone No mentioned above is his personal no an that I can contact him anytime in case of any grievances. I was relieved to get this assurance from him. I didn't receive any communication until 12th October 2015 and so I tried to contact Mr.Sumit again, he told me that he will check and get back to me . Due to no response from his end I tried calling him, he didn't answer the call but when i tried calling him from another number he picked and the same drama continued. Finally I contacted your toll free No.1800-180-1810 and the agent over there told me that a call back would be arranged within four hours, but I never received a call to this day. Whenever my call gets connected, the call centre agents either disconnects the call or else makes up some lame excuses .During my last conversation with your agent he absolutely refused to transfer the call to higher authority nor did he give me any solution to my problem.
This behaviour from your end is absolutely unethical.I have no words to describe the agony i went through during this process. This is not the kind of behavior expected from the employees of a MNC like yours.Till this incident I was really happy with the service that i used to receive from your end, But now I am extremely disappointed and feel cheated as your customer. I am not interested in availing any of your products anymore and I want to cancel the current order that I placed.I want the entire amount to be refunded with 18% interest from the time i made the payment; for the time that I have wasted in you with immediate effect.I hope there will be a response for at least this mail .If there isn't I think you have left me with no other option other than to approach the consumer court and highlight this through social media.
Emailed to:-
[email protected]
Phone to 1800-180-1810 (several times)
