HP India Complaints & Reviews

Dear Sir/Madam, My name is Bineesh, Below mentioned couried was dispatched from source location in 17th July and as per dtdc tracking it has reached dtdc madiwala office (Bangalore) on 22nd but they have not delivred the same to me. Tried to contact all available dtdc numbers and emails, but response was pathetic. DTDC AWB : Z61152713 / DTDC complaint No: 00593197. Kindly do the needful. Regards, Bineesh P.V

Dear Sir / Madam, We have purchased HP printer Laser jet 1020 plus now it is under warranty at this stage when print position start a strange sound like a drum jam is coming . therefore drum can be damaged in the future. we are also compliant in your office before 20 days ago and we assured that engineer come and look after but still now no one can attend the compliant Sd- Assistant commissioner of police, Chembur Division, Office mumbai

This is to inform you that I purchased a HP laptop 9 months back and it is under warranty. It has been 3 times it has got manufacturing faults in it. Still they are not replacing the laptop and this time they are forcing me to pay the money for a display problem it has got. They are mentally torturing me and taking this issue for very long. Please help in sorting this out. Regards, Amit Kalra [protected]

It is so simple, we took our printer to this particular shop yesterday with a small repair. Without even touching the printer or trying to understand the problem, your staff said it would take rs. 850 to touch the printer and if any part is damaged, the rate would be extra.
My father had an issue with him and he came out. What makes your service worst is that - we got our problem solved at a cost less than rs. 100 in a local shop. The day after a great legend of india passed away, his vision towards a developed india is never possible with service centres like these. . . !!!

Respected Sir,
I regret to inform you that there is major problem in the machine HP LJ Pro MFP M435nw with serial number cnc8fon3sf.
Problems related to the machine are as follows:
1. Without giving 'Print' command, it displays that the printing is in progress.
2. After cancelling the printing it only show 'Cancelling' but there is no effect of command given by the
user, there is no any type of output from the machine.
3. The one year warranty had been expired on 25July2015

Mam / sir

I am arvind manickam. I own a hp 15 - r005tx laptop with a serial no.
Cnd4233y9s. I had filled a complaint in the beginning of july 2015. I only
Got a response on 8th of july after calls and chase ups. Those hp engineers
Told me that i would be contacted regarding the engineer arrival for repair
Within a week. But i didn't get any calls or smses. After that week i
Personally made a call to find out the situation at hp's end but only
Received a bunch of fake promises regarding the arrival date of engineers.
After few days of vague waiting i again called back to the people in person
But they cut my call ad switched off their phone. I had no other way to
Contact them. Then after that day i again made a call just to hear the news
Regarding the absence of back cover. I required the work to be done by 19th
Of july as my college was about to commence. They promised me that the work
Will get completed by 19th of july 2015. But no reply from neither engineer
Nor consumer care. I was left with no option but to join my college without
Laptop. Even after 21st of july i got no call backs or reply regarding the
Delay in service. Again a week long struggle for contacting the engineers
Of hp went in vain.
I am feeling ashamed of owning a hp laptop among my peers due to this huge
Lag of a month in repair service for a laptop under warranty period.
I require a compensation for all this service lags and trauma that i had to
Go through due to this dumb and unproductive service method.
In the form of timely service under discounted rates from this esteemed
Electronics company of past. . .

Thanking you
Yours sincerely
Arvind manickam

I had purchased a HP Pavilion 15-ab032Tx Notebook Laptop on 10th Jun15. I have received the laptop, mouse and headphones. But i have not received the other items of offer like Additional warranty, Insurance, Movie tickets, Dongle, Anti virus, etc. Please advise on how these pending services / items will be delivered. Regards

Hi
I am lokesh kumawat. . I am a old customer of hp. I face a problem with hp printer m1005. Kaafi try kar raha hu scaner work nhi kr rha. Complaint call bhi likhai gayi thi, lekin koi responce nhi mila. . Hp se ek service k liye excutive bhi aaya tha and he is saying "kitni bar batau ki part ki problam hai part abhi tak nhi aaya wapas call na kare" acording these line mujhe to printer utha k road par through kr dena chaiye. . Very bad service. . Gar ho sake toh help me: [protected]

I have purchased a new HP 15r279 TU Notebook (M4X54PA#AKL) on 23/07/'15 and installed OS Windows 7. The Card reader is not at all working. Installed all available drivers through HP support Asst. Still the Card reader is not working. How can I solve the issue. I had called the customer care for this. I want to know whether a service mechanic will attend the complaint at my home. Muralidharan. A. R

purchased a hp deskjet 3540 e all in one series printer from hp dealer product model A9T81B & product serial CN487133C9 on 10 July 2015 & after eleven days the printer started displaying error mode on 21 July 2015 the authorised dealer was intimated & he sent his staff who registered a complaint hp toll free no & service order case no 5369942 was given by email. On 24/07/15 an engineer from authorised service centre Ensure support services(India) Ltd inspected my printer & handed a memo no 690 & said card component was defective & has to be replaced & it will take 15 days for the component to be replaced & left. The service centre should replace my printer immediately or replace the defective part immediately as I am running a pollution testing centre & iam suffering loses as I have to print certificates. So please resolve the matter.

I am an HP laptop owner named vilakshan saxena. with all the deep sorrow in my heart I have to inform you about the poor and customer unfriendly delivery system at your service centre in Bhopal with the following address.-, I submitted my laptop for format and recovery an due to an unavoidable strict schedule I forgot my job sheet (couloured pink) at my home which happens to be 22 km away from the service centre. inspite of me requesting the technical manager at the centre about the busy schedule and a train to catch in one and a half hour showed me un co-
operated behaviour and asked me to move and sit outside. I requested him that I am ready to submit a hand written application along with a photo id copy which can be verified by the original I had in my poession at the moment as it is worth noting that other companies follow a same procedure to relieve the customer. i was then due to irrational behaviour, forced to bring the job sheet which resulted in my missing of train . I as a former happy hp customer ask that who is responsible for such behaviour and who should be held answerable for words such like "" sir, go to the court and get an affidavit or other wise come tomorrow or get lost. I therefore demand an answer and strict action for all the unnecessary trouble that has been caused to me. such actions need attention and justice

i have purchased one ink advantage 678 for hp printer 3510 from reliance digital shop at Vizianagram 535002 two months back.. After insert the printer shows error as one of the cartridge is defective..the Reliance digital shop did not explain properly and it's replacement with another one. Shall I return the semester to Reliance digital shop. I want replacement with a good one. Address for communication. T.seetapathirao. Plot 301. Laxmi ganapati housing complex. Vizianagram. 535002

Sir,
I purchased a black ink cartridge no.678 for Rs.500 from COMPUTER GALLERY, 143/A Raja S.C Mallick Road, Kolkata-700047 ( mob. No. [protected], [protected] ) on 22/7/15 but unfortunately found the cartride not working which was verified and confirmed by their service man Mr.Samir Mondal to be defective on 23/7/15 . They received it for replacement along with a photocopy of the invoice, but informed me that it will take around 28 days . My question is that if this is the procedure and time limit for replacing a newly purchased original HP cartridge which is defective, then I think that the credibility of HP is at stake . Hope you would certainly take action in this regard and advice the concerned people to replace it immediately .
Yours faithfully
Partha Saha,
57, North Sreerampur, Garia, KOLKATA -700084
Mob.no. [protected]

Dear Sir/Mam. My laptop is HP pavilion 15-E024TU, Windows 8.1 The laptop is under warranty of 3 years including one year accidental damage protection. I paid in advance for extended warranty. Now it is running under second year of warranty and Laptop's display is troubling (one line is there in the normal display). I filed a complaint at the customer care on July 20, 2015 my case number is [protected]. Engineer visited and told...

Dear All, I woiuld like to mention here, that I was so happy purchasing laptop of HP from one of my local vendor DCC, unfortunately after purchasing a laptop r15-250tu, it is throwing a blue dump error and DCC, chinchwad is saying no support, I logged the call against hp for support their service engineer came down and taken the logs from the system. After a long wait for 8 days the concerned person came back and answered like a foolish that the wireless LAn driver is not installed and not getting supported because my windows version is not activated. This is the silly reason I heard first time in life. Again I have activated that windows 7 ultimate version and now it is throwing the same error of blue dump. I spoke to the people in market and they said give them some bribe to change it. The question arise over here is this is a warranty provided by hp to the normal person, why should I go in the loop of offerng them a bribe and request so many times to rectify that issue. The concerned head name are: 1. Raju Rajput, 2. Vikrant Kamble, 3. Dipika Patil, 4. Snehalata Dube, 5.Deepak Hirwe I would like to tell you that I am a resident of pune, and here there is no support for a retail customer i[censored]nfortunately the piece have some genuine issues with the mothereboard or hard disk. Regards, Ritesh Sharma [protected]

I had purchase this printer (Serial No CN42HFW28H/FPU Number CM[protected] R3/Regulatory Model No:SNPRC[protected] within the last 9 months and very much within the warranty period. Unfortunately I have misplaced the bill. But the issue is not this. Its has been more than a week ( July 12th 2015) that I have been trying to get a technician to help me retrieve a paper jammed . I have a series of numbers[protected]/[protected]/[protected]/[protected]/[protected]) to which have contacted several times. It's the same demand. Show us the bill to prove its with the warranty period. And I have been constantly and repeatedly impressed upon them that I want to pay. I am willing to pay. But PLEASE rectify the problem! I still have a non working almost brand new printer. My mistake? Its a home pinter and not in any large Office! I am not looking for a free visit by the Technician either.My business is taking a hit, my work is suffering as I can't scan, copy or fax!

USB Flash drive is not working. Its shows 600mb space while it is of 16 GB.used for not even a month.bought online from snapdeal on 27-june-2015. invoice number: D4D896/15-16/80921 seller : softek surya(India) pvt. ltd. address: 1097 3/3, gali no.8, main firni road, vill-kapashera, near falad nala. city- Delhi state-Delhi pin-110037 company's vat tin & cst no. : [protected] Description : HP 16GB X705 USB 3.0 flash drive item code : DA4165076 order no. : [protected] suborder no. : [protected]

I bought laptop LT-HP 15-PO77TX CORE I5 J6M42PA#ACJ with serial no 5CD447CP70 on 27th Jan 2015. This nachine had display problem so with much this type of complain finally my machine was DOA I got new machine LT-HP 15-P206TX CORE I5 K8U18PA#ACJ with serial no 5CD4494LP9 on 18th Feb 2015. Extended warranty was taken first machine mentioned above and the dealer as well as HP promised that extended warranty will be transferred to the new...

Sir,
Without my permission how you guys closed my case. My laptop is in warranty and from starting i am facing the problem with my laptop ..sometimes bluetooth problem and continuously the sparkle sound is coming from my laptop (beneath CD drive) and till now it is not rectify .Your engineer 3 times visited to my address and till now he is not able to rectify the problem. What you guys are doing, you guys think so that customers are fool. How you people are sending such type of products in market in which there is problem from starting days. It is clearly indicates that you guys are not doing your work properly without checking the products of hp you are sending it into the market for money without thinking anything about customers.
You are making the products of hp for sucking the time, patience and blood of customer.
How such type of products are in market ???
And the persons who are sitting in hp customer care center for attending our calls and talk to us nicely, with patience and appropriate information; they are doing there work properly or not go and find out in your recordings!
Customers time is also important think twice before sending the products of hp with problems, if you guys are not sincere its not at all our fault we don't have that much of energy for wasting it for such type of things (why we are suffering because of you fellows??)
Find out ejact solution for my laptop, again and again i am not going to give you guys permission to open the hardware of my laptop ..if not then i will go for some further action. Be ready for it.


Dear Mr/Ms Singh,

HP Case ID #: [protected]
STATUS: CASE IS CLOSED

Please note that if materials are being posted to you, this notification confirms that these materials have been ordered.

Product description: HP 15-r014tx Notebook PC
Product number: J2C54PA
Serial number: CND447FY70
Problem description: IN//NCD/ONS//HP 15-r014TX Notebook PC/w-8.1-noise issue

If you have any concerns regarding the closing of the support request in our systems, please don't hesitate to contact us using your usual phone number.

Use this portal for support under warranty or out of warranty:
http://h20564.www2.hp.com/portal/site/hpsc/public/scm/home

Use this portal if you have an HP support contract or HP Care Pack:
http://h20564.www2.hp.com/portal/site/hpsc


Yours sincerely,

HP Global Delivery

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Complaint has been lodged to HP authorities on 13.07.2015, vide Case ID No. [protected]. But today (21.07.2015) problem not been resolved. In this connection we will highlight that product is just one month old from the date of Purchase and HP authorities is showing negligence in all respect to rectify / resolve the issue. I have contacted Ms. Arunima Ghosh (Coordinator) having Mobile No.[protected], but she is not picking up calls. Hence, my request to HP to replace my Laptop with a new one. Regards, Joy Mukherjee