| Address: Kolkata, West Bengal |
Dear Sir,
I purchased a HP Slate 6 voicetab (6001 ra) on 16th June 2014 bearing IMEI No. [protected].
I have been facing service issues with the phone for more than a month now and despite repeated visits to the service centre my problems have remained as it was. Initially my phone stopped working and would not start. It was taken to the service centre on 21-Feb-15. It was delivered to me after around 10 days. However i noticed that now the phone had a different issue. Being a dual sim phone, it would lose network at the same time in both the SIM cards. Only solution was each time I had to restart the phone after the networks were lost (which was like repeating every hour or so).
I took it to the service centre the 2nd time on 16-Mar-15. The phone was handed over to me after work done instantly (which did not solve my problem), after a software downgrade (from Android Kitkat to Jellybean). However the problem was still there.
I took the phone for the 3rd time on 28-Mar-15 and deposited the phone. They called me on 31st March asking me to visit them on 1st April 2015, however when i went there, the problem was still there and they again have asked today. i.e. 1st April 2015, , that i need to wait for another 5 to 7 days to get the phone as they would be changing some parts.
I wish to state that I have purchased the phone to use it and not to keep it at the service centre and visit them 4 times a month. Being a professional (chartered accountant by profession) I do have work to do and a very challenging job and hence do not have the time to keep visiting the service centre every alternate day, that too within 8 months of buying the phone (still in warranty period).
This is a test of patience and I am very sorry to say that the quality of service given by a globally renowned brand is very very poor and is very much hampering my personal and professional life.
In case of future problems the service centre will ask me to visit them, but what about the time and the effort I am having to put and the problems I am facing for this.
I therefore request you to replace my phone at the earliest. The 3 service requests have been attached herein for your action. The recent service request is still open and the phone is now with the service centre (as has been for most of the time during the last month).
I expect to hear from you at the earliest. For any further information or call, feel free to get in touch with me at the numbers provided below.
Regards,
Debanjan Paul
+91 [protected] / [protected]
Kolkata - 700032. West Bengal.
HP India customer support has been notified about the posted complaint.
Apr 01, 2015
Updated by debanjanp1989 Dear Sir, I purchased a HP Slate 6 voicetab (6001 ra) on 16th June 2014 bearing IMEI No. [protected]. I have been facing service issues with the phone for more than a month now and despite repeated visits to the service centre my problems have remained as it was. Initially my phone stopped working and would not start. It was taken to the service centre on 21-Feb-15. It was delivered to me after around 10 days. However i noticed that now the phone had a different issue. Being a dual sim phone, it would lose network at the same time in both the SIM cards. Only solution was each time I had to restart the phone after the networks were lost (which was like repeating every hour or so). I took it to the service centre the 2nd time on 16-Mar-15. The phone was handed over to me after work done instantly (which did not solve my problem), after a software downgrade (from Android Kitkat to Jellybean). However the problem was still there. I took the phone for the 3rd time on 28-Mar-15 and deposited the phone. They called me on 31st March asking me to visit them on 1st April 2015, however when i went there, the problem was still there and they again have asked today. i.e. 1st April 2015, , that i need to wait for another 5 to 7 days to get the phone as they would be changing some parts. I
Therefore I would like to request for your kind actions / assistance in this matters to get my phone repaired / replaced at the earliest.
For any further information or call, feel free to get in touch with me at the numbers provided below. Regards, Debanjan Paul +91 [protected] / [protected] Kolkata - 700032. West Bengal.
under 1 year Warranty Dtd:27.02.2015 Purchased @Kalvpvruksh IT World,
Mount Road, Chennai, From the Installation manual feder Not working
& Also We Taken approx 250 copies(Xerox, Scan & Print) Now
Catridge dry indicates Black Low Pls send ur Service Person immediately
should be replace,