| Address: Chennai, Tamil Nadu |
HP has got the worst possible service. My compaq 15s-104tx laptop developed a problem within 20 days of purchase. Since I had warranty, I called HP service center. The bios settings of my laptop had changed automatically. So, my laptop wasn't able to find the boot file. Nor was I able to change the bios settings as it was asking for bios password which I had never set. So, I told the service agent about my problem. From then on started 30 minutes of wasted time. I am pretty sure he would have put my call on hold atleast 4-5 times totally amounting to around 15 minutes of hold. Fine, that wasn't the big part, he asked me to send a mail with snapshots of the error messages and made me wait another 5 minutes so that, I could receive my case ID. Fine, that also wasn't a problem, as I was ready to wait any amount of time to get my laptop repaired as long as it is free. But that duffer called me back and accused me that I had forgotten the password. On top of that, he said, I may have to pay money as it is supposedly my fault and hence will not be covered under warranty. I argued with him for another 5 minutes that I had never set the password and that there has to be a default password. But no, he did not accept. He even tried to convince me by stressing the phrase "YOU MAY HAVE TO PAY".His "MAY HAVE TO" is equal to 100% they get money. I finally got irritated and cut the call.
Evidently, it seems that every laptop has its own default password and so did mine. It took me a matter of 5 minutes to solve the entire problem by searching through google . HP service sucks.
HP India customer support has been notified about the posted complaint.
Greeting of the day!!
I am a Regular customer of HP products .I Have purchased a Laptop from HP shopper last Year Rs 60000 . When I purchased the laptop store manager Says to me that you have get pre loaded Window 8 license Version . But After one year a msg occur that your license has been expired within 7 days . after 10 days my window get corrupt .and my all personal and official data from last 7 years cursed .
Now when I installed again window . driver not found due to my all data cursed in my hard disk.
when I asked to my Hp shop dealer about window . he denied me. in my laptop my all business and personal data now cursed .many times I have tried to connect HP support. But there is no response.
Please Do needful on priority basis.
Regards,
Manish Gupta
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