HP India Complaints & Reviews

I am here to inform you that i am from Bhopal, Madhya pradesh. I have an Hp Laptop in which there was a minor problem regarding charging when i deposit laptop in the service centre they said that there is only charging problem and the laptop is also in good working condition but after four days they said me that there is a problem in mother board but i am not agree with their thoughts because i have just used before the submission of my laptop in the service centre. so, i can fully confirm that the mother board is damaged by service centre.please take action regarding this issue.

dear sir i have purchased a laptop from said company "s Amritsar dealer but my system is not working properly so many times i contact to the company customer care . they were trying to solve the issue but all in vain. still i am suffering from the same problem . comapny change the parts three time during the year but my problem still there company now avoiding and they are not unable to solve the problem now i am asking them to replace the system after so many parts changes .but they are avoiding and closing the compalint at his own end . kindly help me Raman [protected]

Respected Sir/Madam, I am Sri Bijan Choudhury ( 48 Years old ), an Architect by profession. I bought an HP Z- Book G2 17 Mobile Workstation ( Serial No: CND 4455X36; Product No: G6240AV; with 5 yr carepack, HP Carepack Serial No: XS2Y3KD567B8 )for my professional . works, worth Rs. 2, 04, 000/- ( Two Lacs Four Thousand Rupees only ) through the local distributor “ INFOMATRIX “ ( having its office at IA-224, Sactor-III, Saltlake, Kolkata) on 24th November, 2014. From the very 1st day The machine was very slow. I reported it to the dealer, and they said it will be okay within a few days. Within a few days it started showing a very wayward symptom. In running mode whenever it was going to sleep mode, inspite of trying again and again it was not coming to running mode. All I had to do was to restart the machine. In this way I lost several works / data / documents unsaved. I was utterly shocked and launched my 1st complain ( Case ID : [protected]) to HP on 20th February, 2015. After that several times I launched complains and you sent different service persons at different intervals, each having different excuses related to the laptop sleep mode problem and they just experimented with my device a number of time, but all in vain and completely trial & error basis. I am giving below each service details : ( Dated 20/02/2015 ) Case ID : [protected], no one came. ( Dated 23/02/2015 ) on 26th February they sent Mr. Raju Das (cont no: [protected]). He came and just updated the system software. The problem remained as it was. He went off. ( Dated 03/03/2015 ) Another service person came named Mr. Debashish Ghosh ( cont no:[protected]) came. He bought a new Motherboard, but ridiculously the new motherboard that he brought was not fit for my machine. ( Dated 10/03/2015 ) A new Service boy came named Mr. Swaraj Das ( cont no: [protected] ), who replaced my motherboard with a new backup motherboard and took the original motherboard back. Still the problem persisted. ( Dated 13/03/2015 ) Another service boy named Mr. Tanmoy Das who also did nothing but updating my system software, and as usual noting solved yet. ( Dated 17/03/2015 ) Mr. Swaraj Das came again and updated the software again. The experiment went on to its full swing. ( Dated 19/03/2015 ) Mr. Rupam Halder ( Case Manager India Customer, cont no : [protected] ) sent a consolation mail to me addressing the inconvenience I am facing till last a few months. ) ( Dated 20/03/2015 ) Mr. Swaraj Das came and took all my machine product data details for machine complete replacement and approval of DOA. ( Dated 21/03/2015 ) Mr. Swaraj Das came again and replaced the motherboard with the old original motherboard and asked me take data backup so that the machine could be sealed and returned back to the dealer. ( Dated 23/03/2015 ) Today your representative Mr. Singh came and sealed( DOA ) my machine at 1.45 P.M. and went away. I handed over the machine to the dealer a few hours ago. After buying an expensive HP Z- Book G2 17 Mobile Workstation for professional work, if I have to face such a traumatic experience within 1st 2-4 months and continuous trial & error service process of your service persons, Don’t you think I should approach higher authorities and consumer forum. Don’t I deserve compensation from your end? I had to face huge professional hardship and losses in last few months just for this kind o[censored]nnecessary harassment. I am really fade up and not sure whether the replaced machine which will come will not undergo again such problems. I think the model you sold is not time tested enough and the service persons who have come till date are not capable enough to handle such professional high end models too. If you can’t solve this issue within next 3-4 days I finally request you to return me back full money with interest and compensation for my continuous harassment and professional loss. I am really sorry to say that in my carrier till date I have never faced such unprofessional approach from any other company like yours. Bijan Choudhury ( [protected] ) ar.bjn.[protected]@gmail.com MMCS Pvt. Ltd. FD-413, Sector-III, Saltlake, Kolkata: 700106,

SIR HP ELITE DESK 800 G1 TWR S/NO. INA451YMJH PRODUCT NO.K3Q7BPC#ACJ INSTALLED AT OFFICE OF DIGP GC CRPF KESHOGIRI, HYDERABAD 500005, NOT BOOTING DUE TO WHICH ALL GOVT OFFICIAL WORK HAMPER. PLEASE ARRANGE SERVICE ENGINEER IMDTLY FOR SOLUTION OF PROBLEM AS PRODUCT UNDER WARRANTY.

Hi All Myself Sanjay kaushik, I live in village asoati, Teh- palwal. I had purchased one HP 1050 deskjet printer from Ganpati Computer( G-9, Bajaj House, 97- Nehru Place New delhi - 110019) on[protected]. Last week i have purchased black cartridge form Neelam chowk, Faridabad. After installing cartridge in printer, i got some incompatible cartridge error message. Then i visited shopkeeper (Neelam chowk, Faridabad)two times. He told me this printer is not incompatible with this cartridge because this printer purchased from other country. I ask them to return / replace black cartridge. Shopkeeper refused to return / replace black cartridge and suggested to visit HP service center. I went to HP service center faidabad but same reply from their side. I am attaching all related documents with this mail. And hope for positive response from your side. Otherwise i will file this case in consumer court for economically, physically harassment. Regards Sanjay kaushik [protected], [protected]

I purchased HP x705w 16 GB Utility Pendrive (which was self claimed excellent pendrive with best performance ) from flipkart. It get washed out during operation and i mailed to flipkart as well as HP india, but flipkart taken off its responsibility by a phone call and HP India made me fool in this concern. I wrote few time to HP india, but no solution was provided. I am attaching on mailing detail and invoice of Pendrive. Please provide me justice.

HP care pack doesn't cover battery replacement and taking advantage of it, they are providing very poor quality battery. It is impossible to escalate the matter with relevant HP India authorities as the tech help guys have no idea what the escalation channel is!! I find that alarming. They tell you either to search for it in their website (which I couldn't find) or else provide a bogus number i.e.[protected]. Not expected from a brand like HP.

Sir, I would like to bring to your notice that I had taken my HP Voice Tab to ensure Support Services India Ltd in Coimbatore on March 6, 2015 for a minor problem (power button damage). It is only three months since I had purchased the same as well.. They said they would get in touch with HP before resolving the problem. Unfortunately, after a long wait for over 11 days, I got a quotation for the same from ENSURE saying this: Thanks for choosing HP services. Please find the attached quote for your recent service event against the case id : OOO5166919 Kindly acknowledge the same and request you to approve the quote value : 2, 928 /- Please forward your valuable approval to the mail id: yogeswari.[protected]@ensureservices.in. When I got the quote I was surprised to find it on the expensive end but I still agreed to the same the very next day. Despite that, I am sad that even after a couple of days they are yet to give me a proper reply on this. They say the HP server has a problem and that is the only reason they find it difficult to get the component. I am thoroughly unhappy with the services. I always believed HP has the best service support system but now I feel it is not. I would like to hear a favourable reply from your end failing which I may take up the matter further...I have also attached a copy of my complaint request bill for your response. Regards M.E. Parveen Kumar March 20, 2015.

Dear sir, I have HP printer Deskjet 1050. i am using cartriage 802 small in it. On packet written to support aprox. 120 Pages. But i never seen it print more than 50 - 60. Is this your Quality on product ? OR its only money making advertisement on product.

Myself Prabhakar Sarma Neog, Asst Prof.at NIT Silchar. A few month back I bought a HP Envy laptop (sl. no. 5CD4375BWG, Model no.15-k112tx) from your partner in Silchar, M/s Advantage, Hospital road, Silchar - 788001, Assam. A few days ago I've noticed that one battery lock is missing, Without the lock the battery does not stay in position. So today (19th March, 2015) I took the laptop to the above mentioned dealer, M/s Advantage and described the problem to them. To my utter astonishment, one employee started to question me aggressively, as if I am responsible for it. When I tried to explain the problem again to him, he got angry and started insulting me in front of my wife and daughter. It seemed to me as if didn't understand what I am telling him and took it personally. Eventually I lodged the complaint (technical) using the HP support toll free number but the incident left me upset and humiliated, that too publicly. Please look into the matter and advice me whom or where I can effectively lodge a complaint against M/s Advantage.

Myself Prabhakar Sarma Neog, Asst Prof.at NIT Silchar. A few month back I bought a HP Envy laptop (sl. no. 5CD4375BWG, Model no.15-k112tx) from your partner in Silchar, M/s Advantage, Hospital road, Silchar - 788001, Assam. A few days ago I've noticed that one battery lock is missing, Without the lock the battery does not stay in position. So today (19th March, 2015) I took the laptop to the above mentioned dealer, M/s Advantage and described the problem to them. To my utter astonishment, one employee started to question me aggressively, as if I am responsible for it. When I tried to explain the problem again to him, he got angry and started insulting me in front of my wife and daughter. It seemed to me as if didn't understand what I am telling him and took it personally. Eventually I lodged the complaint using the HP support toll free number but the incident left me upset and humiliated, that too publicly. I insist that HP look into the matter and reprimand the employee. I would also like to have a detailed account of your action.

Dear Sir / Madam, This is Prof. Rahul Mehta from Government Engineering Rajkot, Gujarat, India. I have gone through various worst experiences from HP rajkot service centre. I would like to share the same with you as I can not tolerate them now. I have received HP 440 G1 through college TEQIP purchase in november (got 42 laptops from HP). From the day 1 there were so many issues with piece but due to delayed and false diagnosis from HP centre my DOA warranty also void. Then, on next call, service engineer from HP had done rough behaviour with me. I reported to the HP service centre head Mr. Jayesh but he didn't took any action and he also send the same person on next call and same problem of rough behaviour repeated. On next call, the person replied that company has not given feature of scroll and it can not be done whereas in official company brochure scroll zone is mentioned. On next call, the person from HP replace top touch cover but could not solve the problem. On next call, new person from HP solved the same problem of scroll zone but tapping facility was no more working after his visit. On next call, he solved tapping problem but keyboard became totally non-functional. My calls have never been attended in time. Calls have been delayed continuously and the person from HP comes late after 2 to 3 PM every time. So on his record they become safe but my whole day is wasted. Even the service centre doesn't have basic part for replacement. Due to this very small fault is remaining pending for 4 to 5 days. I kindly request you to speed up my keyboard replacement process and take necessary action. Herewith sharing last call lock detail: Case number: [protected] Product serial number: INA445V855 Product model number: JQH47PA Product name: HPP. 440G1 Kindly acknowledge the mail. Prof. Rahul Mehta, Asst. Professor, EC dept., Government Engineering College, Rajkot, Gujarat, India +[protected]

PC Type-Hp pavilion 500-210ix desktop Model-500-2iox/Product-F7F73AA#CJ SL No.-1NA40PT57Z Purchasing Date-17/09/2014 from local market at present the PC frequently shut down during operation & error massage display with back blue screen & restart the PC. One another massage is display memories corrupted etc.

I bought my laptop on 7 feb 2015. Suddenly after 2 weeks or so black marks are appearing on the screen . I did not keep any pressure or something on my laptop. I would like to know the reason and does hp provide warranty for this problem . My laptop had warranty for 1 year.

I have purchased a HP Voicetab7 from a Lapjat nagar store on few months before with an offer of Mynthra Coupon worth Rs. 2000. However, as committed by the shop executive, they have not provide the coupon to us till date, even after pursuing regularly many times. Later they conveyed that the said coupon cannot be given since the coupon is no more available either with store nor HP is providing. This is a fraud way of marketing done by them. Please suggest a way to avail the compensation from them. Rgerda, Vinay Kumar K Delhi Mob: [protected]

Dear Sir/Madam, we M/s. Jewellery World, V.S.S. Marg, Sambalpur(ODISHA) having a hp Laserjet 1020 Plus printer but it is having problem from many days. We have also filed complaint twice on your complaint hotline number for the same & the complaint details are mentioned bellow but its very shame that not a single technician has visited to resolve the problem. For such a brand like hp, I didn't expect such misconduction of service providing. Well we hope it'll get resolved soon after this complaint. My complaint details are: PRODUCT NO.: CC418A SERIAL NO.: CNCH358974 CASE ID.: 5156130 PLEASE GET IT RESOLVED AS SOON AS POSSIBLE THANKS. REGARDS: JEWELLERY WORLD V.S.S. MARG SAMBALPUR (ODISHA) MOB.: +91-[protected]

Respected Sir/Madam, I, Gobinda Malo, S/o. Late Nagen Malo, at Shyamganj Para, P.O. & P.S.-Kalna, Dist.-Burdwan, Pin.-713409, in the state of West Bengal and also a customer of your co.My consumer no and other details are given below. Consumer No. : 608499 Consumer Name : GOBINDA MALO LPG ID :[protected] Distributor Name: Kalna HP Gas Agency (Code[protected] Mob. No. : [protected] Bank Name : Bank of Baroda Branch : Kalna A/c No. : [protected] IFSC : BARB0KALNAX Please do the needfull and oblige. Thanking you. GOBINDA MALO Kalna 14/03/2015

Hello sir my name is Maya Ram Yadav([protected]). Email [protected]@gmail.com. Laptop Description is - Hp Laptop G6 2230tx(5CD2514MSF). I want to tell you about improper working of hp service centre.sir my laptop fan was not working well.so i went to the hp service centre Leela Bhawan Patiala on 27 Jan 2015.till date my laptop is under warranty.my laptop warranty expires on[protected].Staff is very nice.they deal with good manner.and after few days on Feb 4, 2015.they had changed my fan.i received call from hp also receive email on my email id [protected]@gmail.com.but on same day evening my laptop keyboard stops working.on of keys (;semicolon, @) are not working.next day i call to hp service centre. but no response received.my laptop keyboard working properly before going to hp service centre.due to fever problem i am not able to go hp service centre on these days.after some days(date is not remembered) i went to hp service centre for reparing my laptop keyboard.at that time my laptop completely stopped.they have started my keyboard.but these two keys are not working.they offer me to change my keyboard of worth range of 2500 to 3000 rupees. because my warranty period is over till date.in this case it is not my mistake.my laptop keyboard stops working during fan change in hp service centre.please give me a solution of that problem.I am student and i am doing mca in thapar university patiala.i am working on project.but failure of these two keys faces lot of problems. Failure of keys problem start in service centre.please help me.other details you can verify from hp service centre leela bhawan patiala.Please give me solution of that problem.I shall be very thankful for this. Thank You.

i bought the printer last april after relplacing it's cartidge the printouts are either hazy or not coming out properly. regards, mr. vikas bhutra [protected] [protected]@gmail.com, flat no.302, tower-5, uniworld gardens, sohna road, sector-47, gurgaon(Haryana)

no wifi driver found for my model of laptop (model - compaq 15-s005tx) with windows 7 os. wifi driver is available only for windows 8 os. please resolve my issue wifi driver found for my model of laptop (model - compaq 15-s005tx) with windows 7