| Address: Kolkata, West Bengal |
Respected Sir/Madam,
I am Sri Bijan Choudhury ( 48 Years old ), an Architect by profession. I bought an HP Z- Book G2 17 Mobile Workstation ( Serial No: CND 4455X36; Product No: G6240AV; with 5 yr carepack, HP Carepack Serial No: XS2Y3KD567B8 )for my professional . works, worth Rs. 2, 04, 000/- ( Two Lacs Four Thousand Rupees only ) through the local distributor “ INFOMATRIX “ ( having its office at IA-224, Sactor-III, Saltlake, Kolkata) on 24th November, 2014. From the very 1st day The machine was very slow. I reported it to the dealer, and they said it will be okay within a few days. Within a few days it started showing a very wayward symptom. In running mode whenever it was going to sleep mode, inspite of trying again and again it was not coming to running mode. All I had to do was to restart the machine. In this way I lost several works / data / documents unsaved. I was utterly shocked and launched my 1st complain ( Case ID : [protected]) to HP on 20th February, 2015. After that several times I launched complains and you sent different service persons at different intervals, each having different excuses related to the laptop sleep mode problem and they just experimented with my device a number of time, but all in vain and completely trial & error basis. I am giving below each service details :
( Dated 20/02/2015 ) Case ID : [protected], no one came.
( Dated 23/02/2015 ) on 26th February they sent Mr. Raju Das (cont no: [protected]). He came and just updated the system software. The problem remained as it was. He went off.
( Dated 03/03/2015 ) Another service person came named Mr. Debashish Ghosh ( cont no:[protected]) came. He bought a new Motherboard, but ridiculously the new motherboard that he brought was not fit for my machine.
( Dated 10/03/2015 ) A new Service boy came named Mr. Swaraj Das ( cont no: [protected] ), who replaced my motherboard with a new backup motherboard and took the original motherboard back. Still the problem persisted.
( Dated 13/03/2015 ) Another service boy named Mr. Tanmoy Das who also did nothing but updating my system software, and as usual noting solved yet.
( Dated 17/03/2015 ) Mr. Swaraj Das came again and updated the software again. The experiment went on to its full swing.
( Dated 19/03/2015 ) Mr. Rupam Halder ( Case Manager India Customer, cont no : [protected] ) sent a consolation mail to me addressing the inconvenience I am facing till last a few months. )
( Dated 20/03/2015 ) Mr. Swaraj Das came and took all my machine product data details for machine complete replacement and approval of DOA.
( Dated 21/03/2015 ) Mr. Swaraj Das came again and replaced the motherboard with the old original motherboard and asked me take data backup so that the machine could be sealed and returned back to the dealer.
( Dated 23/03/2015 ) Today your representative Mr. Singh came and sealed( DOA ) my machine at 1.45 P.M. and went away. I handed over the machine to the dealer a few hours ago.
After buying an expensive HP Z- Book G2 17 Mobile Workstation for professional work, if I have to face such a traumatic experience within 1st 2-4 months and continuous trial & error service process of your service persons, Don’t you think I should approach higher authorities and consumer forum. Don’t I deserve compensation from your end? I had to face huge professional hardship and losses in last few months just for this kind o[censored]nnecessary harassment. I am really fade up and not sure whether the replaced machine which will come will not undergo again such problems. I think the model you sold is not time tested enough and the service persons who have come till date are not capable enough to handle such professional high end models too. If you can’t solve this issue within next 3-4 days I finally request you to return me back full money with interest and compensation for my continuous harassment and professional loss. I am really sorry to say that in my carrier till date I have never faced such unprofessional approach from any other company like yours.
Bijan Choudhury
( [protected] )
ar.bjn.[protected]@gmail.com
MMCS Pvt. Ltd.
FD-413, Sector-III, Saltlake,
Kolkata: 700106,
1. They are very keen to get new orders, but will never provide proper support for that
They are doing good in US but in India they follow & think that we don't know anything & what ever they want to do they can do B'cos our Indian laws are not equipped with that force to help consumers.
I'was convinced to buy new adapter for my ENVY Ultra book as the adapter malfunctioned resulting in damage to my smartphone the repair of the same cost me INR 5000/-
Now when I've ordered new one from HP site on 8-Apr-15 it's still not shipped.
The irony is that what online support offered me was INR 7200/- for adapter & online on HP website its INR[protected]/- .
HP Chat
BOSS WE HAVE TO AVOID HP IN INDIA - IS THE ONLY SOLUTION
..>>>> Here goes HP online chat support >>>
Customer
R K Yadav at 3:38:53 PM
Initial Question/Comment: Order status for 542113
System
System at 3:46:58 PM
Suman K. has joined this session!
System
System at 3:46:58 PM
Connected with Suman K.. Your reference number for this chat session is 2707026.
Agent
Suman K. at 3:47:08 PM
Welcome to HP India Online Chat Support. My name is Suman Kumari . I can be reached at hpestore.[protected]@hp.com or via phone at[protected], kindly dial my extension no. 12170 when prompted. How may I help you to buy online today?
Agent
Suman K. at 3:47:53 PM
Kindly drop a mail to us on hpestore.[protected]@hp.com
Customer
R K Yadav at 3:48:02 PM
hi
Customer
R K Yadav at 3:48:15 PM
Pls forget about to buy more online
Customer
R K Yadav at 3:48:38 PM
can you pls update the status of my order No. 542113
Agent
Suman K. at 3:49:11 PM
Allow me a moment.
Customer
R K Yadav at 3:49:11 PM
instead of looking for new order .. I suggest to clear the backlog orders first
Customer
R K Yadav at 3:49:29 PM
sure
Customer
R K Yadav at 3:49:56 PM
Already I'm waiting since 8-Apr-15
Agent
Suman K. at 3:51:53 PM
I am sorry for that kindly call us at[protected] and press 1 for know the status.
Customer
R K Yadav at 3:53:10 PM
the call will also go to your department only correct MADAM
Customer
R K Yadav at 3:53:25 PM
/ SIR
Customer
R K Yadav at 3:53:42 PM
and they also have the same reply as yours pre determined
Agent
Suman K. at 3:53:48 PM
But we are from sales team sir.
Agent
Suman K. at 3:54:18 PM
Then I have to check with my concern department.
Agent
Suman K. at 3:54:27 PM
Please allow me some time to check it for you.
Customer
R K Yadav at 3:54:44 PM
okey sales is different & after sales order confirmation the team is different - is this correct MADAM
Customer
R K Yadav at 3:54:52 PM
ya sure take your time
Agent
Suman K. at 4:00:53 PM
Thank you for allowing time.
Agent
Suman K. at 4:01:58 PM
As I checked its a escalated case already.
Agent
Suman K. at 4:02:38 PM
So you will get update with in 48 hours.
Customer
R K Yadav at 4:07:52 PM
Ya true madam but I'm the end user & the only person suffering the pain .
Agent
Suman K. at 4:08:27 PM
I agree with you sir.
Agent
Suman K. at 4:08:53 PM
You can drop a mail to us on hpestore.[protected]@hp.com
Customer
R K Yadav at 4:08:53 PM
You know on 07-Mar-15 my existing adapter malfunctioned & today is mid of April 15
Agent
Suman K. at 4:09:43 PM
I am sorry we are not from correct department.
Customer
R K Yadav at 4:10:19 PM
Madam can I request you somthing
Customer
R K Yadav at 4:10:23 PM
?
Agent
Suman K. at 4:10:33 PM
But I already informed to my concern department.
Agent
Suman K. at 4:10:47 PM
So wait for 48 hours please.
Customer
R K Yadav at 4:11:11 PM
can you just transfer the chat to the senior most person available around you or can you provide me the email ID of any one
Customer
R K Yadav at 4:11:34 PM
currently I have only email ID of CEO (External)
Agent
Suman K. at 4:11:34 PM
Sure.
Agent
Suman K. at 4:11:43 PM
in.[protected]@hp.com
Customer
R K Yadav at 4:12:01 PM
external.[protected]@hp.com
Customer
R K Yadav at 4:12:30 PM
may I send my grievances to this email ID (external.[protected]@hp.com)as you suggested
Agent
Suman K. at 4:13:05 PM
Sure.
Customer
R K Yadav at 4:13:11 PM
B'cos in.[protected]@hp.com is junk email id that I know .
Customer
R K Yadav at 4:13:18 PM
thanks
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