HP India Complaints & Reviews

HP have purchased HP Ink Tank 319 printer on 9-oct-2021, with in 40 days the printer is not working and as per agent multiple parts of the printer have to replace.

It's been 4 days, I am not getting help from HP support staf and manager, it's really serious matter and being a customer I am not all happy with the product.

I have requested for product replacement but the manager is saying after 7-15 days of purchase it's not replace able.

This is really impacting my day to day activities and the behaviour or manager and support staff is not good at all.

Please think twice before you order HP product, else you will suffer like me

CPU are not working.
Serial Number 1N111701DV Display going to sleep
Serial Number 1N112702JW User Profile Service Failed
Serial Number 1N111701D4 CPU is not working
Serial Number 1N111701BX Mouse not working

Since more than a week we are taking a follow up but there is no proper solution we are getting till now. Fed up with HP service, if same will be continued then action will be taken by higher authority.

You can reach us
Contact Number: [protected], [protected]

Take bribe for CNG feeling

The hp pump employee and manager are so bad and misbehaving with customers pump only gave CNG to tampoo and taxi exchange of take bribe

I have call a hp dealer ( orbit computers) regarding hp laptop inquiry after that the dealer ask me for token amount i have send 2000 rs to dealer after that I have visited to shop then the dealer doesn't give n me any product and not return my money.

I am in receipt of HP spare battery which you have supplied vide your Invoice Ref no: BG1Rl[protected] Dt.14th Nov 2021. On receipt of the same, I tried to fit it in my note book. But it doesn't go inside the Notebook. Have you supplied the right part. I have ordered the spare battery as recommended in your HP Assistant option when I did the Battery Check. I have written to your HP customer support vide ticket no:209771 dt 16th Nov and response was they have rejected my claim stating that I have opened the box. Without opening the box how could i check whether the supplied part is the right part. They are not replacing the wrong battery supplied..

Thanks & Regards
Sharath Srikantiah

Dear Sir, My laptop is damaged from the corner, It's In warranty Period, Please tell me the procedure

Formal complaint and request to honorable lt. Governor delhi to protect us from harassment by hp

honourable sir,

kindly allow us to express that we purchased the laptop hp envy 13-ba0003tu wide bill no. Clsh1/[protected] dated 22.07.2020.

It is to be used by my son for his online studies (microsoft team)

it was faulty and heating since beginning it self, but customer care told us that it was normal but we officially decided to file the complaint to hp.

Firstly, on team viewer they tried to resolve this issue but in vain

09.06.2021 case number [protected], their engineer visited, case not resolved to our satisfaction (they did hit and trial, some component changed too, but problem still persists)

11.06.2021 case number [protected], again their engineer visited, case not resolved to our satisfaction (this time they admitted heating, reason was attributed to microsoft team, some component changed too, but problem still persists)

now came life threatening situation for my son. There was spark in the laptop while attending online class and the system shut down two times and this time their customer care took this matter seriously and advised us not use laptop until their visit

18.08.2021 case number [protected], their engineer visited, case not resolved to our satisfaction (they admitted over heating, and some part was burned due to heating and they did again hit and trial, but problem still persists)

31.08.2021 case number [protected], their engineer visited, case not resolved to our satisfaction (they changed some part), but problem still persists and ven your engineer was not able to start microsoft team .

We request your goodself to please intervene in this matter and help us by instructing the hp team to change the laptop immediately without a single day delay further.

We can not tolerate the hit and trial at the cost of putting life of our son at stake. His studies are getting affect for months together.

Your honour, we will be highly obliged, if you could help us on this matter.

Warm regards,
babita bhardwaj

I have HP Laptop and I was interested to know if a particular advanced feature is available in that laptop model or not. I called HP Customer support and after 3 iterations finally, got connected to the tech agent. I had to explain the whole story to him. He somewhat understood it but there was no conviction. Then he said he will contact someone and let me know.

But it was going to take some time. I said give me a request number and arrange for a call back from the subject expert. He never gave me a ref number and it's 4 days since no one has called me as well.
Disappointed.

My Printer Not working

Product HP DESKJET PRINTER 2729
Serial No CN09A4E1NQ
Purchased on[protected] at Gurgaon from Vijay sales.
The printer has not been getting installed

Screen, Mousepad and Battery Backup is very less.
My Mobile No- [protected],
Mail ID- shrikant.[protected]@deltaww.com
Last Case Number is : [protected]

The Display is not visible and mouse pad is not working proper. The Battery Backup is very less

Screen freezes, flickers,
White spots
Finger print sensor functions occasionally

Sir i purchased a laptop on 16 0ct 2021
client no- [protected]
batterry will not work properly till i purchased the laptop
we request you can you replace the battery

I am MIshkil Gaikwad from Saralagaon, Murbad, Thane, Maharashtra, India. We have purchased your company's computer and printer and both of them are giving us trouble within 3 months. The pc- HP- All in one- Product- 3A8N3PA#ACJ, Serial no: 1CZ114014K is working slow without any storage in it. Printer- HP DESKJET PLUS Ink advantage 6075/6000, S/N- TH14TBK180 is in his own mood of printing unnecessarily printing things which are not even commanded. And cherry on the cake none, absolutely none of your customer care number works. This is my second bad experience with Hp, I am corporate business owner contact me as soon as possible for my problem. My work keeps pending because of your stupid products.

I am Raja Singh email id: [protected]@gmail.com mob.-[[protected]] had ordered an HP 32gb class 10 memory card from amazon and suddenly it stopped working without any external damage. It is in warranty so I want it to be replaced or repaired as soon as possible and if it may not be possible by you then please tell me how should I get it be.

Hello Team,

Product Number: 9LA50PA
Serial Number: CND0368C8Q
Case ID: WO[protected] / [protected]

After pursuing for more than a year, now it's almost ensuring that HP India runs a huge scam in the name of customer support. The following points confirm my opinion:
• Purchased this laptop on 16-Oct-2020 from Amazon India. From the first day till now, facing performance issues with the same symptoms. Raised many HP Case ID’s & HP CE Performed various tests & collected numerous performance logs. Also, as per CE recommendations formatted/rebuilt the laptop 4 to 5 times. However, the same performance issue persists even after more than a year now & I provided evidence every time for the same issues.
• The Service Centre changed the entire laptop unit when CE took the laptop to replace the LCD. When I raised the concern, a representative from management tried to justify it with trivial justifications.
• Requested to change the Case Manager, due to his adamant approach & after learning his only intention to just waste my time instead of resolving the actual laptop issue. However, even after repeated follow-ups, disappointed to find no response from any other leadership team members.
• Closed Case ID mentioning unit is working fine without my consent or resolving the actual issue. This slows cheap tactics from HP India towards customer support.
• Repetitively requested for replacement/refund because of facing the same performance issue from the first day till now. However, denied without any justification & no fault from me. As this laptop is the dead piece & of no use to me, I am ready to hand over this laptop back to HP, so that HP can preserve it as a trophy for their customer support accomplishments.
Honestly, as an ex-employee who worked almost 7 years for HP, had great faith & pride in the HP brand. However, this experience deeply shattered it.

I've been contacting the Hp agent for onsite repair and they are requesting me to wait for more 24-48 hours for the updates. This is happening from the past two weeks.

So I received the laptop on 24th of September 2021 from the official HP website where the order was placed. After exactly a month, the laptop starts to overheat and the fans do not run, and the command center also stopped working. I contacted HP customer service, they appointed a service technician who visited me 2 days later. That person wasn't even trained to handle this laptop, the service center which appointed him also works for Lenovo, Gionee and other brands too. Well he says he will clean the fans and removes the back panel. After cleaning the fans, when turned the laptop, it showed a fake battery pop up which I had never seen before this moment. He says to "ignore" it and tells me to report about it by evening (he visited at morning 12 o'clock). After about half an hour he left my place, the laptop shut down and didn't turn on even on AC power and battery. I contacted the service center, they told me to visit their service center even though I have ONSITE repair. Anyways, they said they will raise the issue to HP. Now I contact HP the next day and they say they are raising an issue. I contacted the service head of my state (Karnataka) and he said that he will provide a replacement (DOA approval) on 29th of October. I kept on asking him about the status of my case, he just kept on saying it is under process. Whenever I called the HP customer service, they said they didn't recieve any update from the service head who was handling my case which shows how pathetic the communication among them is. Till today, I ask them what is the update (both, customer service and the Level 1 manager service head), they just say it's due process of the DOA letter. It's completely pathetic, very unethical after sales support. I mean I have not been able to use my laptop since 8 days and these guys aren't even helping. If the state service head is showing this kind of behaviour, what to expect from such a brand? The service head yesterday asked for my email and told me I was gonna get the DOA letter on my mail, but he was just playing a ruse. I keep on messaging him and he just says to wait for sometime and never replies later. The service center has very untrained employees. They don't even know how to handle a laptop delicately. I would like to share the Case ID: [protected].

Product delivery messages were received on the day of delivery. But when order status was tracked on Bluedart it showed "Prohibited Area-Entry Restricted For"