HP India Complaints & Reviews

Printing quality is too bad

Service id [protected] has been registered on 24th september 2021. No one visited home to attend the cpu problem. On 27th september, I visited the service center in faridabad. They diagnosed motherboard faulty and said that it ordered and I will get it on 28th september. But on 28th I contacted customer care regarding my status, I was confirmed that no part has been ordered till 28th evening. On other side service center not updating the status.

I need immediate solution as my complete work is pending because all my business invoicing work is pending or I am going to cunsumer court for fraud case and going to claim my complete 1 week business loss.

DEAR SIR/MADAM
the above mentioned laptop computer :-
Laptop Sl No: 5CD1285Q40 ;
Model 15s-fr2006TU
was purchased from M/s Amazon vide their order no[protected] invoice no LK[protected] dated 22.09.2021. The retailer as mentioned is:-
Appario Retail Private Limited, Lucknow 226401

The laptop was FOUND TO BE defective as the keyboard was loose and the keys were making noise. I asked for replacement IMMEDIATELY on receipt and opening of the package.

The technician who came to inspect the Laptop on 28.09.2021 at about 1300 hrs. did not even know how to find the sl no of the Laptop and flatly refused to accept the laptop for replacement saying the SlNo did not match with some number he had. He did not show me that number. I showed him the laptop sl No behind the back of the Laptop and the same noted on the package.
Photo attached.

Despite showing him all documents he behaved very rudely and unprofessionally. According to him it did not meet his requirement!
what else was required for a simple replacement was not mentioned.

Kindly record this as a feedback and complaint.

kindly arrange for early replacement of the said computer.

yours sincerely

Commodore Sujeet Samaddar (Retd), Indian Navy
Mob No[protected]

I had purchased a Note book PC Pavillion 14-dh1011TU vide Order No CHNCO826793 under student scheme offered by HP India in July 2020 and the same is guaranteed/warranted for 3 years (1+2 Years extended warranty) i.e. upto July 2023. In Sept 2021, it was showing a message that the fan of the notebook is required to be cleaned. On 10/09/2021, I went to TVS Electronics Ltd, (HP authorised service partner) NIT-5 Faridabad and they cleaned the fan. Next day of cleaning middle keys of keyboard ( a, s, d, k, l only) started bothering. Again online complaint was lodged on 12/09/2021 vide case I'd [protected]. On 14/09/2021 technician visited to my house and checked the notebook. On same day evening, I got an email that your case has been handed over to back end team. On 15/09/21 I got an another email that technician will visit at your site, but no body visited to my house despite several reminder through email and WhatsApp. On 25/09/21, I got a quotation for acceptance and to pay Rs. 9682/- for replacement of keyboard while the Notebook is already under warranty for 3 years i.e. upto 2023. There is a manufacturing defect in the notebook (keyboard), than why Rs. 9682/ is being charged to me for rectifying the keyboard. This is nothing only harrassment of Customers by reputed organisations like HP India Ltd. Kindly looked into the matter at the earliest as study is hempering too much being online classes are going on these days.

Not responding properly and not picking call and very less educated in engineers my laptop is not working and any person is not responding and it is already 15 days very poor kind of service from you and engineer make more problem in my laptop after repainting engineers number is +[protected]

I have bought a Laptop on 24th Aug 2021 @ HP store, Sahakarnagar, Bangalore.I have found an issue Battery draining very fast and I have informed to service center where I bought, but that adviser told me my internet is very low due to that there is background patcher not updating properly, I am really wondering about that response.Still I am cross checking my Notebook (Serial No : CND1161XV3)performance like today 2.00PM battery 100% charged full after that I switch off charging(as per service adviser suggestion) and I am using as usual around 3.15PM the battery showing 50%.
I am trying to extend warranty but this serial number not able to view in HP reedem warranty portal, even dealer didn't clarify any offers while purchasing.
This is completely negligence of service, I have lost money, time and patience which I send more money unnecessarily, this is I am feeling

I ordered 64 gb hp pendrive from flipkart but i get only 57.3 mb of space please relpace my pendrive

It's been less than 6 months we purchased this laptop but display got damaged on its own without dropping/ Falling or anything.
Please need a repair of the display or replacement.
Still under warranty

Hp is very irresponsible company i had raise many complaint regarding my new laptop of slow processing but there is no response and there help support is just to waste the time of customer.

Hi

My HP laptop hinge(joint) near the start button is broken. i want to repair the same. i tried to check for the hp contact number in the website . the no . displayed like [protected] [protected] are not working all other no are bangalore number. i am located in chennai and need some authorised hp person to walk in to assist.

pls remove the above no from the website.

I want to change my color head, this is new head but it is not working properly. So

I brought hp laptop from myG shop on 5/2/2021.Next day onwards display has shown flickering

My laptop is not working

Monitot not working

मेरे द्वारा एच पी वेबसाइट से एक लैपटॉप आर्डर नंबर [protected] अगस्त 20 को लिया गया था जिसमे मुझे आर्डर के साथ लैपटॉप बैग भी मिलना था लेकिन वह अभी तक नहीं मिला जिस दिन डिलीवरी हुई तभी से लगातार आपसे संपर्क में हूँ की मुझे मेरा लैपटॉप बैग चाहिए चूँकि आपके तरफ से मेल में Quote था की विद बैग आएगा अब एच पी मेरी कोई सहायता नहीं कर रहा है की बैग आपको नहीं मिलेगा और आपका आर्डर पूर्ण हो गया है

Do you people have misunderstood the consumer or Do you guys think that the customer has a lot of time or have you mastered in making the consumer mad?

If you want to resolve my complaint then do it, otherwise tell me clearly that we are unable to do it, so I proceed further to the consumer forum, why I call you again & again and wasting my time.

Daily one of your executives told me that sir your issue is escalated to 2nd level and you will definitely receive a call back by today evening but there is no call back, I think you guys thought that the money has already been received, so now if you don’t listen to the customer, what will happen? The helpless customer will sit in peace after giving up.

Regards

Prateek Gupta

I purchased HP AIO 24-df0000a model for my business use. I am a stock trader. Since the date of purchase, this pc is showing signs of crashing when we save Microsoft office file or when we start the pc. When using it also, It hangs in between during my trading times. I have incurred huge losses because of the crashing. I have made videos also when the system crashed or not working. I have to restart the computer atleast twice in a day. I need replacement of this defective product

Recently, I bought 4 HP Laptops for my Call Center and when I connected USB microphone with the laptop, two of them were working and two of them are not working. I tried several updates. Removed the headphone driver and re-install it, but nothing works for me. So, I tried connecting to the HP Support center, and they told me to update the BIOS of the system. I updated it but not helped me. After that I contacted HP WhatsApp support team, the message from their said is like a joke... They keep saying it is the problem with the external device ... They mean the headphone. I connected the headphone with other laptops, and it is working fine. I sent them a video to understand what is the problem, but even they are saying "we are not supporting external devices". 4 Laptops of same brand and 2 of them are not taking USB microphone, and they are blaming the USB microphone that works with other two laptops. Bad service from an reputed company called HP.

Power cut. Wants to know when can i expect it to be back

Hi,
Please refer to case id [protected] which was raised on Sep 2nd 2021 for replacement of poor quality back cover owing to which my new laptop's hinge gave away. I have been struggling everyday to use this laptop and am desparately hoping that HP would take quick action and resolve this issue at the earliest.

I am deeply disappointed with HP customer service so far. We have signed up for warranty as well as ADP and...