HP India Complaints & Reviews

I want to return my printer and need a refund because i bought a printer Laser Jet Pro M17A. Entire purpose to buy the printer was to print legal pages only. And this printer does not have an option to print legal paper. I spoke to customer service and they refused to refund the amount or replace the product with some other printer which can print Legal paper (8.5 * 14 inches).
I have spent around 12K on this and this printer is of no use.
I was not told that this printer would not have the option to print Legal paper. This printer is of no use to me.
I am highly disappointed that company like HP is unable to give me the refund or replacement with the printer which can print Legal paper.

I have purchased hp DeskJet printer 2729 from Croma, . After replacing it's catridge, . It is not functioning properly, . Unable to get support from site. Please arrange a engineer to fix the problem,
M[protected]

I'm using HP 15s-dr3500tx for office use but the battery is not withstanding more than two hours.

Hi My Case number is [protected]. I raised installation request on 12th Aug 2021. Till now I have not received any call or mail regarding it. I tried calling customer care more than 7-8 times and not getting any concrete response. Not sure if you have any SLA for this. Please help me get it installed at earliest. Customer care is not able to provide details of the service center where my request has been routed. Please expedite this.

Dear Team,

Please look into this as after so many follow ups I still have not got the proper invoice for the services. And when i am explaining any thing to team on mail ID they are replying blindly.

Case ID - [protected]

I have paid Rs 14604/- for the screen replacement of my HP laptop and have shared the billing details just after the payment on 31st May'21 and since then i am asking for invoice but they are not sharing the proper invoice and replying the same invoice again and again.

For any clarification please call on [protected]

Thanks and Regards
Alok Ranjan Shukla

I have purchased HP Laptop in Feb 2021 after few days one of my Laptop Key came out of Keyboard and power button was very hard to press to switch on the Laptop i have registered a complaint with HP India, after so manny follow up my issue is not resolved, HP had denied to provide the resolution by providing warranty as Laptop was under warranty, they are telling that it has been damaged so we will not provide any warranty, but the laptop or keyboard is not damaged one of the key has been came out from keyboard automatically i also requested them that key has been came out but what about power button issue, they said that also will not cover under warranty i have purchased this laptop at Rs.60000 but now HP is not taking responsibility of warranty this is really not acceptable, HP services are very bad, attaching video of key popped out from keyboard along with power button which is very hard to press, request you to please take this complaint and help me to get resolution of my complaint.

I purchased one HP pendrive 64 GB on 21/10/2020 from Flipkart invoice No FADRU [protected] Dt 21/10/2020
The pendrive shown error problem
I lost my working data
I purchased the item online
The pendrive show message formet disk
All Times
So I request to you please change it as early as possible
Thanks & Regards
Asim Modak
Munseff Danga
Sovona Bibi Lane
Near Supritha Medical
P.O & DIST Purulia
West Bengal
Pincode 723101
Mob-[protected]

Dear HP
we had bought two Desktop of HP, in that we have not
got tha Power Cable & VGA Cable.
Desktop s/n: 1N111703Z7/3W7
purchassing date: 27-Jul-21

Hp has Already complained but no response

I bought a Notebook PC HP 15s-fr1002TU-HP having Serial No:5CD0153X27 on 18.06.2020. It has been working nicely, but from Yester day Keys "C &D" and Number "3" are not working.

My Laptop Invoice No: BP1RI[protected] dated 18.06.2020.

Requested to resolve the same at the earliest possible as my daughter on line classes getting disturbed.

Thank you so much

Regards
Masthansaheb
M - [protected]

My laptop stopped working, service center not responded well, two times engineer visited still they didn't find problem.behavior is rude .

Printing quality issue

Printing quality

My laptop is very slow so upgrade ram

My laptop has been flickering and showing colored screen and some error the service centre changed my window without complete diagnosis of problem and said it will be fine and after that there occurs some problem again.
They have charged 900 rupeess from me for the window which is their mistake not mine because they installed new window without any need as the ultimate problem is of ram.And when i asked now how much will they charge for 8gb ram they said 9800 ruppes . very high charges. I want my money for window back.

Keyboard and touchpad are working erratically.
On condition of sending service engineer for replacement of keyboard, I hv paid in advance Rs.12500.
Now they have stopped responding. Hv been following since last couple of weeks.

I am extremely tired of all the excuses HP has been making so far. I have been facing a lot of problems with this unit...

Firstly I contacted a customer care number where I was asked to troubleshoot the issue of keyboard and touchpad..post which the case id was generated.

After the case id was generated the authorised service centre technician promised a visit but did not turn up after escalating the matter further a technician visited and replaced the keyboard and touchpad and asked me to reset the PC and promised me that the issue will be resolved. Even after doing that the problem still persisted.

I again escalated the matter to your team and once again a senior technician was sent to check the device...he checked and told me that the unit needs to be taken to the service center to understand the problem. My laptop was taken to the service centre on Friday 30th July 2021 and was returned on 02nd August 2021. But in spite of that the problem is still unresolved. Plus i found out that my ms office subcription is removed and every time i open ms word its asking for product key.

Again I escalated the matter and I was further told that a senior experienced technician ...

please advise HOW MANY MORE EXPERIENCED TECHNICIAN WILL TRY THEIR HAND OR EXPERTISE ON MY LAPTOP...IS THIS UNIT A DEMO PIECE TO TEST EVERY TECHNICIAN EXPERIENCE LEVEL?

I AM EXHAUSTED AND FED UP WITH THIS ENTIRE PROCESS ...I DO NOT HAVE ALL THE TIME IN THE WORLD TO ENTERTAIN ALL THIS NONSENSE.

THIS LAPTOP IS BEING USED BY MY SON WHO IS 9 YEARS OLD AND CURRENTLY HIS EXAMS ARE GOING ON AND BECAUSE OF THIS KEYBOARD ISSUE HE IS UNABLE TO FINISH HIS TEST PAPERS ON TIME AND HAS TO BEAR ALL THE PUNISHMENT THAT HE GETS FROM HIS TEACHER FOR NO FAULT OF HIS.PLEASE PLEASE PLEASE DO NOT PUT HIM THROUGH THIS MENTAL TRAUMA...

I AM IN MOOD TO TAKE ANY FURTHER EXCUSES FROM YOUR TEAM, , , , PLEASE REFUND ME MY MONEY OR REPLACE THIS UNIT...AS YOU PEOPLE ARE INCOMPETANT TO RESOLVE THIS ISSUE IN SPITE OF SEVERAL TRIALS...PLEASE UPDATE ME AT THE EARLIEST...

HIGHLY DISAPPOINTED, UNHAPPY CUSTOMER

Maine Reliance shop, Civil Lines, Prayagraj ke madhyam se HP ka Laptop purchase kiye jisme samasya aane per maine reliance shop se sampark karne per unke dwara diye gaye service centre centre per apna laptop dt. 26.06.2021 ko diya kintu aaj ki date tak laptop service centre dwara nahi diya gaya jabki 3 time per week khud jaker chase kiya. apko yah bhi bata de ki additional waranty dene ke liye jo charge HP dwara liya jata hai wah bhi pay ker diya tha laptop purchase karte samay fir bhi mera laptop aaj tak banaker nahi diya gaya service centre dwara tahlaya ja raha hai mera work heldup ho raha hai. kaun jimmedar hai ? kis bat ke liye waranty ke nam per additional amount liya jata hai ? Kyon na harzana ke rup me mujhe naya laptop diya jaay.

Vinit Kumar Singh,
Mob.[protected]
Prayagraj (UP)

I have purchased hp pavilion gaming laptop on aug 1st .it worked fine for 3 days and then suddenly it doesn't turn on no matter what I do.and I placed return for my laptop and asked a replacement or refund.
They said technician will visit in next 20 days which is too late . generally it only takes 3-4 days for tech visit.its already been a week since I asked for replacement .but they don't respond and said to wait for 20 more days .

My Case ID: [protected] for HP Laptop Pavilion x360 14", Model No : "5CG1057NRP" Purchased on 30.05.2021 and complaint raised on 12.07.2021. means hardly one month I used, the very next month I got power problem and raised case ID, your agent had attend the issue and he was replaced mother board but it was not working and he was replaced Touch Screen also but no use same problem LED was blinking but no display finally they asking me bring the laptop to their service center.
My question is why the new brand laptop one month old facing this much of problem why can't I get replace with new one.
My mine and soul was not accepting that new branded laptop with replaced all the major parts how can use it remaining my days.
Please let show the way,

Dear Sir/ Madam,

30 computers are purchased by my organization out of which 2 computer is not working. In one computer Fan of SMPS is not working, and another one is not booting.

Serial No 1 : 8CG0261KRO
Serial No 2 : 8CG0260GTN

Please do the needful.